Valeria Madina Club - All Inclusive
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Summary of reviewsValeria Madina Club - All Inclusive offers a tranquil retreat with its urban aesthetic and beautifully landscaped grounds featuring palm trees and flowers, providing a serene escape from the hustle of city life. Although the resort is approximately 30 minutes from Marrakech, a practical and affordable shuttle service helps facilitate excursions to the city with taxis and ride-sharing apps serving as alternatives. The resort’s plethora of amenities—including clean, diverse swimming pools, an aqua park, beautifully maintained gardens and engaging animation team—ensure plenty of on-site entertainment and relaxation options.
The breakfast experience at Valeria Madina Club receives mixed but generally positive reviews, particularly for freshly made omelettes, crepes and delicious freshly made pizzas at lunch. Standout features include made-to-order items at the pancake, donut and egg stands with the bar staff earning praise for their helpfulness. However, concerns about repetitive buffet options and the need for more local Moroccan items and fresh ingredients invite room for improvement.
Dinner services also gather mixed reviews. While many guests appreciate the fresh and varied buffet options, several note a decline in quality and variety, particularly for dinner. Despite these issues, the restaurant staff is lauded for their attentive service and the lively atmosphere in the dining area. Families find the all-inclusive meals convenient, though some feel that the food might be too spicy for children and options for vegetarians are limited.
Accommodations at the resort receive polarized feedback. Spacious, comfortable and air-conditioned rooms are positively marked with some guests even experiencing newly renovated spaces. However, recurring issues such as outdated decor, cleanliness concerns, malfunctioning amenities and pest infestations are reported, indicating a need for significant refurbishment and maintenance.
The staff at Valeria Madina Club consistently receives high praise for their friendliness, attentiveness and professionalism, making a significantly positive impact on guests' overall experience. Specific staff members, including those at the reception, animation team and housekeeping, are often recognized for their exceptional service.
Cleanliness of the resort’s facilities, especially the pools and surrounding park areas, generally garners positive remarks. Conversely, the presence of insects, dirty dining areas and poorly maintained common spaces highlight areas in need of improvement.
The resort’s Wi-Fi service, particularly in rooms, is reported as weak and unreliable with improvements needed. Guests have a mixed but somewhat favorable view of the spa services, particularly appreciating the value for money and quality of the massages, despite additional charges and some shortcomings in facility conditions.
Fitness amenities, including gym and sports fields, offer a good range of options though they require better maintenance and functional equipment. The tennis facilities, in particular, receive commendation despite occasional access issues and maintenance needs.
Valeria Madina Club's comprehensive pool facilities are a major highlight, featuring numerous clean and well-maintained pools catering to all age groups. The variety and cleanliness of the pools, alongside plentiful sun loungers and poolside activities, contribute significantly to the overall positive guest experience, although the pools being unheated during the off-season is a common concern.
In summary, Valeria Madina Club - All Inclusive provides a serene and enjoyable retreat with an array of entertainment options, friendly staff and impressive pool facilities. However, improvements in room maintenance, dining variety, cleanliness and Wi-Fi services are necessary to fully elevate the guest experience.
Categories
The breakfast experience at Valeria Madina Club receives mixed but generally positive reviews, particularly for freshly made omelettes, crepes and delicious freshly made pizzas at lunch. Standout features include made-to-order items at the pancake, donut and egg stands with the bar staff earning praise for their helpfulness. However, concerns about repetitive buffet options and the need for more local Moroccan items and fresh ingredients invite room for improvement.
Dinner services also gather mixed reviews. While many guests appreciate the fresh and varied buffet options, several note a decline in quality and variety, particularly for dinner. Despite these issues, the restaurant staff is lauded for their attentive service and the lively atmosphere in the dining area. Families find the all-inclusive meals convenient, though some feel that the food might be too spicy for children and options for vegetarians are limited.
Accommodations at the resort receive polarized feedback. Spacious, comfortable and air-conditioned rooms are positively marked with some guests even experiencing newly renovated spaces. However, recurring issues such as outdated decor, cleanliness concerns, malfunctioning amenities and pest infestations are reported, indicating a need for significant refurbishment and maintenance.
The staff at Valeria Madina Club consistently receives high praise for their friendliness, attentiveness and professionalism, making a significantly positive impact on guests' overall experience. Specific staff members, including those at the reception, animation team and housekeeping, are often recognized for their exceptional service.
Cleanliness of the resort’s facilities, especially the pools and surrounding park areas, generally garners positive remarks. Conversely, the presence of insects, dirty dining areas and poorly maintained common spaces highlight areas in need of improvement.
The resort’s Wi-Fi service, particularly in rooms, is reported as weak and unreliable with improvements needed. Guests have a mixed but somewhat favorable view of the spa services, particularly appreciating the value for money and quality of the massages, despite additional charges and some shortcomings in facility conditions.
Fitness amenities, including gym and sports fields, offer a good range of options though they require better maintenance and functional equipment. The tennis facilities, in particular, receive commendation despite occasional access issues and maintenance needs.
Valeria Madina Club's comprehensive pool facilities are a major highlight, featuring numerous clean and well-maintained pools catering to all age groups. The variety and cleanliness of the pools, alongside plentiful sun loungers and poolside activities, contribute significantly to the overall positive guest experience, although the pools being unheated during the off-season is a common concern.
In summary, Valeria Madina Club - All Inclusive provides a serene and enjoyable retreat with an array of entertainment options, friendly staff and impressive pool facilities. However, improvements in room maintenance, dining variety, cleanliness and Wi-Fi services are necessary to fully elevate the guest experience.
Hotel with All Inclusive Packages
Hotel Taking Steps Towards Sustainability
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Heated Pool Outdoor Pool
Business Hotel
Hotel with Gym
Hotel with Tennis Courts
4-Star Hotel
Hotel with Outdoor Pool
Hotel with Heated Pool
Guest Reviews
Valeria Madina Club - All Inclusive offers a serene escape with its urban aesthetic complex and beautifully landscaped grounds, featuring palm trees and flowers. The hotel provides guests with spacious rooms, well-maintained gardens and ample outdoor space, creating a tranquil environment away from the hustle of the city.
While the resort is situated approximately 30 minutes from Marrakech and key attractions, its distance from the city center is mitigated by a practical and affordable shuttle service. This shuttle, though occasionally reported as lacking air conditioning, effectively bridges the gap for guests wanting to explore the Medina or Jamaa el Fna square. Taxis are an alternative but can be quite expensive, although savvy travelers have found more cost-effective options through ride-sharing apps.
The complex itself offers plenty to keep guests entertained, from its pristine swimming pools to a friendly animation team and diverse local cuisine. The hotel’s calm atmosphere, greenery and thoughtful amenities make it an ideal spot for those looking to relax rather than frequently venture into the bustling city.
However, it’s notable that the resort can be somewhat challenging to locate initially with some discrepancies in the address information on booking platforms and maps. However, the staff is responsive in providing directions when needed, ensuring guests eventually find their way.
Overall, Valeria Madina Club offers a beautiful retreat with excellent infrastructure for a peaceful stay, although its remote location may require some planning for those wishing to explore Marrakech frequently.
The breakfast experience at Valeria Madina Club - All Inclusive is a mixed bag. Guests praise the freshly made omelettes, crepes and delicious freshly made pizzas at lunch. The pancake and donut stands, along with the egg hut, are particularly appreciated for their made-to-order items. The bar staff are helpful and some guests note that the breakfast is plentiful and of high quality.
However, other aspects leave room for improvement. The buffet variety is criticized as repetitive and lacking in options, particularly for vegetarians and those seeking traditional Moroccan items like messemn, harcha, amlou or Moroccan hrira. Some guests were disappointed by the absence of pastries, Nutella and green vegetables and noted the unavailability of yogurt and cheese spread. Freshly squeezed orange juice is charged extra and the dining room setup is not well-received. There are also complaints about missing or chipped bowls, diluted fruit juices and a coffee machine that malfunctioned.
Overall, while the breakfast boasts some standout features and enjoys general approval, there are notable drawbacks regarding variety, equipment and specific local items.
Valeria Madina Club - All Inclusive offers a mixed dining experience with a variety of dishes available throughout the day. Guests frequently mention the presence of fresh omelettes, crepes and pizzas made to order, adding a delightful fresh touch to breakfast and lunch. Pizzas are particularly highlighted for their quality and the fact they are made fresh in front of the guests. The buffet is described as varied and abundant by many with a range of options that can cater to diverse tastes, including a selection of desserts and snacks and thematic dishes for each meal.
However, several reviewers noted a decline in the quality and variety of food with complaints about repetitive and monotonous meals. Specifically, dinner received criticism for its lack of variety and poor taste with some guests finding the meat to be of poor quality and the dishes overall a bit too bland. There were also mentions of long queues and chaotic scenes in the dining areas, indicating that the hotel may sometimes struggle with handling a large number of guests.
On the positive side, the restaurant staff received praise for their service with mentions of their discretion and availability. Also, the overall atmosphere of the dining area was generally described as lively and enjoyable. For families, the all-inclusive meals add convenience, although the food might be too spicy for children and options for vegetarians are limited.
In summary, while the hotel provides a decent range of buffet options that many find satisfactory, improvements in the variety and quality of dishes, particularly for dinner, would significantly enhance the overall dining experience.
Valeria Madina Club - All Inclusive offers a mix of experiences when it comes to its rooms. Positive highlights include spacious, comfortable and properly air-conditioned rooms. Some guests found their rooms to be clean and even recently renovated, contributing to a pleasant stay. The architecture and garden surroundings also add to the appeal and the housekeeping staff generally receives good marks for their efforts.
However, there are significant areas for improvement. Many guests reported that the rooms are outdated and in dire need of refurbishment. Cleanliness is a recurring issue with complaints about dirty walls, stained curtains and spider webs. Some rooms have a bad smell, dirty mattresses and problems with basic amenities like missing towels, malfunctioning air conditioning and no internet or television. The presence of insects, including ants, cockroaches and mosquitoes, is a major concern.
Despite daily cleaning, the overall maintenance is lacking, leading to recurring issues such as leaking toilets, broken shower heads and dim lighting. Guests also noted that some rooms do not match the descriptions or pictures provided during booking, adding to the sense of disappointment. Safety concerns, such as poorly closing sliding windows, were also mentioned.
In summary, while the Valeria Madina Club - All Inclusive has potential with its spacious and comfortable rooms, significant improvements in maintenance, cleanliness and facilities are necessary to meet guest expectations.
Valeria Madina Club - All Inclusive offers mixed experiences when it comes to their beds and bedding. On a positive note, several guests praised the comfort of the beds, describing them as neatly made and very comfortable. Some were particularly pleased with the quality bedding, noting the room's quietness and overall comfort.
However, many reviews highlighted areas needing improvement. Common complaints included old and uncomfortable bedding that urgently needed updating. Guests frequently reported hard mattresses and thin pillows, which at times were stained or torn. The cleanliness of the beds and linens also came under scrutiny with some guests finding dirty sheets, unclean bedrolls and stained mattresses. A few reviews mentioned that the bed furniture was outdated and in need of renovation.
While the staff were noted for their friendliness and the rooms for their cleanliness, many guests felt the comfort and quality of the beds did not meet their expectations. Comfortable sleep could be achieved, but inconsistencies in bedding quality and maintenance were a recurring issue. Improvements in bed quality and cleanliness could significantly enhance the overall guest experience.
'Valeria Madina Club - All Inclusive' presents a mixed picture when it comes to cleanliness. Positive feedback often highlights the pleasant nature and diligence of the cleaning staff, who are described as kind and thorough. Many guests experienced clean, well-maintained rooms with daily housekeeping contributing to their comfortable stay. The outdoor areas, including the pool, are also noted for their cleanliness and the surrounding park is beautifully maintained.
However, there are significant cleanliness issues reported by a considerable number of guests. Numerous reviews mention infestations of ants, cockroaches and other insects in both rooms and dining areas. Some rooms were found with dirty floors, stained bedding and moldy bathrooms, including limescale buildup and even feces. The restaurant and bar areas also drew criticism for unhygienic conditions—scattered dishes, poorly cleaned utensils and dirty bathrooms.
The hotel's common areas, including hallways and lobbies, were similarly criticized for not being well-maintained. It seems that while some areas of the hotel uphold decent standards, there is a need for overall improvement in housekeeping practices and maintenance to ensure a cleaner environment for all guests.
'Valeria Madina Club - All Inclusive' has garnered praise for its exceptional staff, who are consistently described as friendly, attentive and responsive. Many guests highlight the professionalism and dedication of the team, including standout mentions of individuals at the reception such as Siham, Abdelkader and Bahiya. The animation team receives significant acclaim for their dynamic presence and engaging activities, especially for children with special recognition for animators like Sam, Ayoub and Jiji.
Cleanliness appears to be a top priority with staff efforts in maintaining a clean environment being frequently noted. Nabilla, one of the maids, is commended for her thoroughness and other cleaning staff are similarly praised for their diligent service. The restaurant and bar teams are also appreciated for their courteous and accommodating service, even during peak times.
While the majority of the feedback is positive, there are occasional mentions of disappointing interactions and a need for more English-speaking staff to bridge communication gaps. Despite this, the general sentiment reflects a high level of guest satisfaction with the hospitality, friendliness and overall professionalism of the staff at 'Valeria Madina Club - All Inclusive'.
Valeria Madina Club - All Inclusive has garnered mixed reviews when it comes to its Wi-Fi service. While the hotel does provide Wi-Fi in some public areas, such as the reception and pool zones, connectivity in the rooms is notably problematic, often described as weak or non-existent. Many guests have experienced unreliable and slow service with connections that fail or become weaker when more people are logged in. Though some positive mentions were made about the availability of Wi-Fi in public areas, the general sentiment indicates a need for significant improvement, particularly in guest rooms. Nonetheless, the hotel is reportedly working on installing better Wi-Fi in the rooms, which could address current limitations.
Valeria Madina Club – All Inclusive presents a spa experience that has mixed reviews but still holds some appealing aspects for guests. The facility offers spa sessions including access to a sauna and Hammam. However, these are not part of the all-inclusive package and require an extra charge, which some guests noted as a drawback. Despite this, the spa is often mentioned as having incredible massages at a reasonable price, contributing to its positive reputation.
The spa manager earns praise for their kindness, adding to the overall experience. Nonetheless, there are mentions that the overall spa experience could be improved with one guest commenting that it is not the best in Morocco. The stay is enhanced by the presence of lovely facilities, although certain areas like the gym could use some upgrades due to defective machines. Whether relaxing in the spa pool or enjoying a good massage, guests find value in the spa offerings despite the additional costs.
Valeria Madina Club - All Inclusive offers a range of fitness amenities including gyms, jacuzzis, saunas and multiple sports fields. The fitness rooms add a dimension of health and wellness to the stay, providing guests an opportunity to keep active. Nonetheless, the gym facilities have drawn some criticism for being under-equipped and housing numerous defective machines. Reports point out that many of the machines are in poor condition and the gym overall is not as functional as it could be. Moreover, the fitness classes, although a good addition, have received mixed feedback due to the instructors appearing fatigued. Overall, while there are ample sports and fitness options available, improvements are needed to elevate the fitness experience to match the other amenities.
Valeria Madina Club - All Inclusive boasts an impressive range of outdoor swimming facilities that cater to all age groups. Guests have noted the clean and well-maintained nature of the pool areas, which include 12 different pools, five of which are available for guests to choose from, ensuring variety and enjoyment. There are several large, beautiful pools, including a tranquil adults-only section and a much-appreciated aqua park with slides that both children and adults can enjoy.
Families particularly appreciated the kiddie pools and the various slides, which added an element of fun for the younger guests. There’s no lack of activities around the pools and the poolside entertainment and availability of sun loungers contribute to a pleasant experience. The hotel complex ensures plenty of seating, fresh air and quality sunbeds by the pool.
However, guests frequently noted that the pools are unheated, making the water quite cold, especially during the off-season. While pools remain spotless, there were occasional mentions of cockroaches and ants in the pool areas.
Overall, the variety and cleanliness of the pools, combined with the range of fun activities available, make the pool facilities at Valeria Madina Club a significant highlight of the guest experience.
The reviews of Valeria Madina Club highlight the variety of sports facilities available with particular emphasis on tennis. Guests appreciate the presence of clay tennis courts and commend the superb quality of the tennis facilities, which they consider a significant plus. Despite some noting that tennis courts require maintenance and are occasionally inaccessible, the overall sentiment remains positive with a range of additional sports options like football, basketball, volleyball, pétanque and table tennis enhancing the experience. Paddle courts and a nearby equestrian center further contribute to the diverse activity offerings, ensuring that sports enthusiasts of all kinds find something enjoyable.
Valeria Madina Club - All Inclusive is a fantastic destination for families seeking a fun and comprehensive vacation experience. The hotel boasts an impressive array of family-oriented amenities, including a children's playground, kids' club and a water park with slides that entertain kids and toddlers alike. The spacious family rooms ensure comfort for both adults and children with large adjoining bedrooms and accommodating facilities.
The pool areas cater to everyone, featuring pools for children and a separate adults-only pool for quieter relaxation. The family-centric atmosphere extends to the entertainment programs with an animation team providing activities suited for all ages, from toddlers to teenagers. The hotel's varied activities and engaging programs ensure that kids have a great time while making plenty of new friends.
A particularly notable aspect is the flexibility and hospitality of the restaurant staff, who ensure a diverse offering of Moroccan and continental cuisine without rushing guests at closing time.
Additionally, the friendly and super nice entertainers, along with numerous lively or quiet spaces, make it an ideal place for families. For an unforgettable family holiday near Marrakesh, Valeria Madina Club guarantees a top-notch stay with plenty of excursions and a welcoming environment.
Valeria Madina Club - All Inclusive offers a mixed experience with some aspects that manage to impress while others fall short of the expected standards of a four-star hotel. The hotel features lovely facilities, including a very beautiful restaurant and a top-notch bar and the playground areas are a highlight. The value for money is generally good, especially considering the all-inclusive meals and drinks, although some drinks are charged separately.
Guests have noted that the reception staff is very friendly and kind, which adds a positive touch to their stays. Clean rooms and good value for the price paid have been appreciated by many.
However, the hotel falls short of four-star expectations in several areas. Many guests feel that it is more comparable to a two or three-star hotel due to dated facilities and rooms that are in need of refurbishment. The air-conditioning and housekeeping services also require improvement. Furthermore, the lack of basic amenities like shampoo and proper soap, along with subpar maintenance, were points of concern for several visitors.
In summary, while Valeria Madina Club has several redeeming qualities, especially in terms of friendly service and value for money, it doesn't quite meet the four-star criteria and could benefit from several improvements to better align with guest expectations.
Valeria Madina Club offers an all-inclusive experience with a mix of positive and negative feedback. Guests highlight well-organized activities and a wide choice of foods, noting the buffet and children's options as particularly good. The inclusive service extends to many activities, including yoga classes and surprises some with its quality and variety.
However, some inconsistencies are apparent in what the all-inclusive package entails. Multiple reviews mention that the package stops at 11 PM, affecting access to drinks, even water and soda. Cocktails and certain branded items are not included, leading to added expenses and confusion. Some guests find the food repetitive and not always reflective of Moroccan cuisine with some noting overall quality issues. The value for what is included in the all-inclusive package is sometimes questioned with numerous complaints about additional costs. Despite the promise of an all-inclusive stay, some guests find it falls short of typical standards with limited drinks and extra charges after a certain time.
Overall, while the all-inclusive concept at Valeria Madina Club has its strengths in organization and variety, it may not fully meet the expectations of all guests due to inconsistency and additional costs.
Valeria Madina Club - All Inclusive presents a mix of experiences for business travelers. Guests highlighted that the cleanliness of the business rooms met their expectations, ensuring a pleasant stay in that regard. However, some noted that the hotel appears outdated and may not fully cater to the specific needs of business visitors. There were mentions of a lack of professionalism among staff, which could affect the business-focused services offered. Overall, while the cleanliness of the rooms received praise, the hotel might not be fully equipped to meet the requirements of business travelers looking for up-to-date facilities and professional service.
The Valeria Madina Club offers a variety of pool options, including a large heated pool which guests appreciate, particularly for swimming during cooler months. The availability of a heated pool is a notable feature, providing comfort even in November when the water temperature remains suitable for swimming. Families can also enjoy a dedicated children's pool. However, some guests have noted that not all pools are heated, which can make for a chilly experience in the unheated pools.
Valeria Madina Club - All Inclusive boasts a multitude of outdoor pools that cater to various preferences, ensuring every guest finds their ideal aquatic haven. The array of pools includes both lively zones perfect for children, complete with big slides and serene, adult-only areas for undisturbed relaxation. The pools are impeccably maintained with spotless surroundings that highlight the hotel's commitment to cleanliness. Guests can enjoy an impressive water park, a tranquil zen pool and significant pools with jacuzzis, ensuring a diverse and delightful aquatic experience.
The plentiful poolside activities and the presence of several separate pools offer numerous options for enjoyment, making it a hit with guests of all ages. With plenty of sun loungers and surrounding green spaces, the outdoor pool areas of Valeria Madina Club create a beautiful and spacious atmosphere that enhances the overall appeal of the resort. Despite some busy times, the resort provides ample space and activities, ensuring guests have plenty of areas to spend their days.
Valeria Madina Club - All Inclusive offers a delightful stay with its romantic settings, making it perfect for a romantic vacation. Guests have enjoyed their time with clean rooms and excellent cuisine, contributing to an overall superb stay. The hotel is quiet, providing a magical parenthesis for couples looking for a change of scenery. The top-notch animation and pleasant facilities, such as the Mango Zen pool, add to the enjoyment. Discreet and cheerful service from the bartenders, including Najib and the whole team, enhances the romantic atmosphere. The heart-shaped swan towels are a nice touch to make the stay even more special. Overall, it is a nice and pleasant hotel suitable for a romantic getaway with consistently good all-around services.
Location Show Map
Location
While the resort is situated approximately 30 minutes from Marrakech and key attractions, its distance from the city center is mitigated by a practical and affordable shuttle service. This shuttle, though occasionally reported as lacking air conditioning, effectively bridges the gap for guests wanting to explore the Medina or Jamaa el Fna square. Taxis are an alternative but can be quite expensive, although savvy travelers have found more cost-effective options through ride-sharing apps.
The complex itself offers plenty to keep guests entertained, from its pristine swimming pools to a friendly animation team and diverse local cuisine. The hotel’s calm atmosphere, greenery and thoughtful amenities make it an ideal spot for those looking to relax rather than frequently venture into the bustling city.
However, it’s notable that the resort can be somewhat challenging to locate initially with some discrepancies in the address information on booking platforms and maps. However, the staff is responsive in providing directions when needed, ensuring guests eventually find their way.
Overall, Valeria Madina Club offers a beautiful retreat with excellent infrastructure for a peaceful stay, although its remote location may require some planning for those wishing to explore Marrakech frequently.
Breakfast
However, other aspects leave room for improvement. The buffet variety is criticized as repetitive and lacking in options, particularly for vegetarians and those seeking traditional Moroccan items like messemn, harcha, amlou or Moroccan hrira. Some guests were disappointed by the absence of pastries, Nutella and green vegetables and noted the unavailability of yogurt and cheese spread. Freshly squeezed orange juice is charged extra and the dining room setup is not well-received. There are also complaints about missing or chipped bowls, diluted fruit juices and a coffee machine that malfunctioned.
Overall, while the breakfast boasts some standout features and enjoys general approval, there are notable drawbacks regarding variety, equipment and specific local items.
Dinner
However, several reviewers noted a decline in the quality and variety of food with complaints about repetitive and monotonous meals. Specifically, dinner received criticism for its lack of variety and poor taste with some guests finding the meat to be of poor quality and the dishes overall a bit too bland. There were also mentions of long queues and chaotic scenes in the dining areas, indicating that the hotel may sometimes struggle with handling a large number of guests.
On the positive side, the restaurant staff received praise for their service with mentions of their discretion and availability. Also, the overall atmosphere of the dining area was generally described as lively and enjoyable. For families, the all-inclusive meals add convenience, although the food might be too spicy for children and options for vegetarians are limited.
In summary, while the hotel provides a decent range of buffet options that many find satisfactory, improvements in the variety and quality of dishes, particularly for dinner, would significantly enhance the overall dining experience.
Rooms
However, there are significant areas for improvement. Many guests reported that the rooms are outdated and in dire need of refurbishment. Cleanliness is a recurring issue with complaints about dirty walls, stained curtains and spider webs. Some rooms have a bad smell, dirty mattresses and problems with basic amenities like missing towels, malfunctioning air conditioning and no internet or television. The presence of insects, including ants, cockroaches and mosquitoes, is a major concern.
Despite daily cleaning, the overall maintenance is lacking, leading to recurring issues such as leaking toilets, broken shower heads and dim lighting. Guests also noted that some rooms do not match the descriptions or pictures provided during booking, adding to the sense of disappointment. Safety concerns, such as poorly closing sliding windows, were also mentioned.
In summary, while the Valeria Madina Club - All Inclusive has potential with its spacious and comfortable rooms, significant improvements in maintenance, cleanliness and facilities are necessary to meet guest expectations.
Beds
However, many reviews highlighted areas needing improvement. Common complaints included old and uncomfortable bedding that urgently needed updating. Guests frequently reported hard mattresses and thin pillows, which at times were stained or torn. The cleanliness of the beds and linens also came under scrutiny with some guests finding dirty sheets, unclean bedrolls and stained mattresses. A few reviews mentioned that the bed furniture was outdated and in need of renovation.
While the staff were noted for their friendliness and the rooms for their cleanliness, many guests felt the comfort and quality of the beds did not meet their expectations. Comfortable sleep could be achieved, but inconsistencies in bedding quality and maintenance were a recurring issue. Improvements in bed quality and cleanliness could significantly enhance the overall guest experience.
Cleanliness
However, there are significant cleanliness issues reported by a considerable number of guests. Numerous reviews mention infestations of ants, cockroaches and other insects in both rooms and dining areas. Some rooms were found with dirty floors, stained bedding and moldy bathrooms, including limescale buildup and even feces. The restaurant and bar areas also drew criticism for unhygienic conditions—scattered dishes, poorly cleaned utensils and dirty bathrooms.
The hotel's common areas, including hallways and lobbies, were similarly criticized for not being well-maintained. It seems that while some areas of the hotel uphold decent standards, there is a need for overall improvement in housekeeping practices and maintenance to ensure a cleaner environment for all guests.
Staff
Cleanliness appears to be a top priority with staff efforts in maintaining a clean environment being frequently noted. Nabilla, one of the maids, is commended for her thoroughness and other cleaning staff are similarly praised for their diligent service. The restaurant and bar teams are also appreciated for their courteous and accommodating service, even during peak times.
While the majority of the feedback is positive, there are occasional mentions of disappointing interactions and a need for more English-speaking staff to bridge communication gaps. Despite this, the general sentiment reflects a high level of guest satisfaction with the hospitality, friendliness and overall professionalism of the staff at 'Valeria Madina Club - All Inclusive'.
Wi-Fi
Spa
The spa manager earns praise for their kindness, adding to the overall experience. Nonetheless, there are mentions that the overall spa experience could be improved with one guest commenting that it is not the best in Morocco. The stay is enhanced by the presence of lovely facilities, although certain areas like the gym could use some upgrades due to defective machines. Whether relaxing in the spa pool or enjoying a good massage, guests find value in the spa offerings despite the additional costs.
Gym
Pool
Families particularly appreciated the kiddie pools and the various slides, which added an element of fun for the younger guests. There’s no lack of activities around the pools and the poolside entertainment and availability of sun loungers contribute to a pleasant experience. The hotel complex ensures plenty of seating, fresh air and quality sunbeds by the pool.
However, guests frequently noted that the pools are unheated, making the water quite cold, especially during the off-season. While pools remain spotless, there were occasional mentions of cockroaches and ants in the pool areas.
Overall, the variety and cleanliness of the pools, combined with the range of fun activities available, make the pool facilities at Valeria Madina Club a significant highlight of the guest experience.
Tennis
Family
The pool areas cater to everyone, featuring pools for children and a separate adults-only pool for quieter relaxation. The family-centric atmosphere extends to the entertainment programs with an animation team providing activities suited for all ages, from toddlers to teenagers. The hotel's varied activities and engaging programs ensure that kids have a great time while making plenty of new friends.
A particularly notable aspect is the flexibility and hospitality of the restaurant staff, who ensure a diverse offering of Moroccan and continental cuisine without rushing guests at closing time.
Additionally, the friendly and super nice entertainers, along with numerous lively or quiet spaces, make it an ideal place for families. For an unforgettable family holiday near Marrakesh, Valeria Madina Club guarantees a top-notch stay with plenty of excursions and a welcoming environment.
4 Star
Guests have noted that the reception staff is very friendly and kind, which adds a positive touch to their stays. Clean rooms and good value for the price paid have been appreciated by many.
However, the hotel falls short of four-star expectations in several areas. Many guests feel that it is more comparable to a two or three-star hotel due to dated facilities and rooms that are in need of refurbishment. The air-conditioning and housekeeping services also require improvement. Furthermore, the lack of basic amenities like shampoo and proper soap, along with subpar maintenance, were points of concern for several visitors.
In summary, while Valeria Madina Club has several redeeming qualities, especially in terms of friendly service and value for money, it doesn't quite meet the four-star criteria and could benefit from several improvements to better align with guest expectations.
All-Inclusive Packages
However, some inconsistencies are apparent in what the all-inclusive package entails. Multiple reviews mention that the package stops at 11 PM, affecting access to drinks, even water and soda. Cocktails and certain branded items are not included, leading to added expenses and confusion. Some guests find the food repetitive and not always reflective of Moroccan cuisine with some noting overall quality issues. The value for what is included in the all-inclusive package is sometimes questioned with numerous complaints about additional costs. Despite the promise of an all-inclusive stay, some guests find it falls short of typical standards with limited drinks and extra charges after a certain time.
Overall, while the all-inclusive concept at Valeria Madina Club has its strengths in organization and variety, it may not fully meet the expectations of all guests due to inconsistency and additional costs.
Business
Heated Pool
Outdoor Pool
The plentiful poolside activities and the presence of several separate pools offer numerous options for enjoyment, making it a hit with guests of all ages. With plenty of sun loungers and surrounding green spaces, the outdoor pool areas of Valeria Madina Club create a beautiful and spacious atmosphere that enhances the overall appeal of the resort. Despite some busy times, the resort provides ample space and activities, ensuring guests have plenty of areas to spend their days.
Romantic
Yes, Valeria Madina Club - All Inclusive has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
Yes, a spa is available at Valeria Madina Club - All Inclusive.
No, Valeria Madina Club - All Inclusive doesn't allow dogs.
No, parking facilities aren't available at Valeria Madina Club - All Inclusive.
Yes, Valeria Madina Club - All Inclusive has a gym.
Location Show Map
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