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Summary of reviewsOnyado Nono Matsue Natural Hot Spring combines traditional Japanese aesthetics with modern comforts, creating an exceptional stay experience for its guests. The hotel's prime location in the historic part of Matsue, close to Matsue Castle and other key attractions, makes it an ideal base for exploring the city. Visitors enjoy the nearby dining and shopping options, although its slight distance from the main train station requires a short bus ride or walk.
Breakfast at Onyado Nono Matsue is highly praised for its extensive and high-quality offerings, including both traditional Japanese and Western dishes. The presentation and cleanliness of the buffet enhance the enjoyable dining experience, making it a standout feature of the stay. Complimentary evening snacks like ramen and soba noodles are a delightful perk, although the hotel lacks a formal dinner service, prompting guests to dine at nearby restaurants.
The hotel rooms are a blend of traditional Japanese elements and modern amenities, providing a spacious, clean and beautifully decorated environment. The tatami flooring adds to the authenticity and comfort, creating a serene atmosphere that guests find conducive to relaxation. The cleanliness extends throughout the property, from the meticulously maintained rooms to the immaculate common areas and public bath facilities.
The staff at Onyado Nono Matsue are known for their friendliness, attentiveness and professionalism with many guests highlighting their polite and helpful demeanor. This high level of service significantly enhances the overall guest experience.
The spa facilities, especially the rooftop onsen with stunning city views, receive high acclaim. The variety of baths, including different temperature spring baths and a sauna, add to the relaxation with thoughtful touches like free ice cream and probiotic drinks post-onsen.
Parking at the hotel is convenient but can present challenges due to limited spaces and high costs. Some guests find the multi-level parking confusing, suggesting the need for more guidance from staff.
Families find the hotel particularly welcoming with amenities and services tailored to ensure a comfortable stay for all ages. The overall sentiment across reviews highlights Onyado Nono Matsue Natural Hot Spring as a highly recommended choice for a comfortable, clean and culturally rich stay in Matsue. Show more
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Categories
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Business Hotel
Hotel with Parking
Accessible Hotel
4-Star Hotel
Room Types
Standard Single RoomThis single room is air-conditioned and features a flat-screen TV, tatami, soundproof walls and an electric kettle. The unit offers 1 bed.
Standard Double RoomThe air-conditioned double room provides a flat-screen TV, tatami, soundproof walls and an electric kettle. The unit offers 1 bed.
Standard Queen RoomThe air-conditioned double room offers a flat-screen TV, tatami, soundproof walls and an electric kettle. The unit offers 1 bed.
Standard King RoomThis double room is air-conditioned and has a flat-screen TV, tatami, soundproof walls and an electric kettle. The unit has 1 bed.
Standard Twin RoomThis twin room is air-conditioned and has a flat-screen TV, tatami, soundproof walls and an electric kettle. The unit has 2 beds.
Deluxe Twin RoomThe twin room offers air conditioning, tatami, soundproof walls, an electric kettle, as well as a flat-screen TV. The unit has 2 beds.
Standard Triple RoomThe spacious air-conditioned triple room features a flat-screen TV, tatami, soundproof walls and an electric kettle. The unit has 3 beds.
Standard Single Room - Eco Plan (No Daily Cleaning)The single room offers air conditioning, tatami, soundproof walls, an electric kettle and a flat-screen TV. The unit offers 1 bed.
Standard Double Room - Eco Plan (No Daily Cleaning)This double room is air-conditioned and features a flat-screen TV, tatami, soundproof walls and an electric kettle. The unit offers 1 bed.
Standard Queen Room - Eco Plan (No Daily Cleaning)This double room is air-conditioned and has a flat-screen TV, tatami, soundproof walls and an electric kettle. The unit has 1 bed.
Standard King Room - Eco Plan (No Daily Cleaning)The double room offers air conditioning, tatami, soundproof walls, an electric kettle and a flat-screen TV. The unit has 1 bed.
Standard Twin Room - Eco Plan (No Daily Cleaning)The twin room provides air conditioning, tatami, soundproof walls, an electric kettle and a flat-screen TV. The unit offers 2 beds.
Deluxe Twin Room - Eco Plan (No Daily Cleaning)This twin room is air-conditioned and has a flat-screen TV, tatami, soundproof walls and an electric kettle. The unit has 2 beds.
Guest Reviews
Location
Onyado Nono Matsue Natural Hot Spring is praised for its convenient and strategic location, nestled in the historic old part of Matsue. The hotel is within walking distance to the iconic Matsue Castle and many major city sights, making it ideal for exploration. Visitors appreciate the proximity to a variety of good restaurants, bars and convenience stores, ensuring easy access to dining and shopping options.
The bustling downtown area offers a relaxed vibe and excellent cost performance, further enhancing its appeal. Guests can also enjoy picturesque views of Lake Shinji and find nearby ferry terminals for a scenic lake experience. While the location is very central, it is noted to be a bit distant from the main train station and other transport hubs, requiring a bus ride or a short walk.
Despite these minor inconveniences, the hotel’s prime location near Matsue’s key attractions and amenities, coupled with its friendly service, makes it a highly recommended choice for a comfortable and enjoyable stay in the city.
Breakfast
The breakfast at Onyado Nono Matsue Natural Hot Spring receives overwhelmingly positive praise from guests. Most reviews highlight the great variety and quality of dishes available at the breakfast buffet. Guests describe the breakfast as plentiful, luxurious and delicious with many noting that the variety exceeded their expectations. Traditional Japanese options like sashimi, tempura and rice, as well as Western dishes and fresh ingredients, are well-appreciated. The presentation and cleanliness of the buffet also receive commendations, adding to a satisfying breakfast experience.
Many guests consider the breakfast to be a highlight of their stay, mentioning it as amazing, incredible and outstanding. Despite its higher price, the breakfast is often deemed worth the extra cost due to its extensive selection and high-quality offerings. Some guests even felt the breakfast contributed significantly to the overall value received during their stay.
However, a few reviews did mention some drawbacks, such as the breakfast area being too crowded and the cost being on the higher side. Yet, even with these minor complaints, the general sentiment remains very positive with many guests expressing satisfaction and recommending the breakfast as an optional add-on for a more complete and enjoyable hotel experience.
Dinner
Onyado Nono Matsue Natural Hot Spring offers a unique dining experience, particularly with their complimentary evening meals and late-night treats. Guests consistently enjoyed the nighttime ramen and soba noodle services, which were frequently described as delicious and a delightful perk. These complimentary snacks, available until 11 PM, serve as a perfect late-night treat after relaxing in the hot springs, often accompanied by Yakult and ice cream.
Despite the plentiful and highly praised nighttime options, dinner at the hotel is unavailable, leading guests to dine at nearby restaurants. While the surrounding area offers numerous dining options, this can sometimes be inconvenient, especially if the nearby eateries are crowded. Several guests expressed a desire for a dinner buffet or an in-house café to further enhance their stay.
The hotel also provides other complimentary amenities such as free coffee on the first floor, water bottles and juice in the lobby, which were appreciated by the visitors. The ryokan-style service, including details like cleaning suitcase wheels and encouraging guests to walk on tatami floors, adds a traditional touch that many found charming.
Overall, while Onyado Nono Matsue Natural Hot Spring excels in offering remarkable late-night snacks and traditional Japanese hospitality, it could significantly improve by adding an in-house dining option for the evening meal.
Rooms
'Onyado Nono Matsue Natural Hot Spring' is widely praised for its rooms, which offer a blend of traditional Japanese aesthetics and modern comfort. Guests consistently highlight the spaciousness and cleanliness of the accommodations, noting that the rooms are well-furnished with thoughtful touches and beautiful decorations. The tatami flooring adds an authentic Japanese touch, making the rooms inviting and elegant. Reviewers appreciate the ample room size, often commenting on the comfort and coziness that allowed them to relax fully during their stay.
The rooms are described as tastefully and elegantly decorated with features that include large, comfortable beds and well-designed layouts that optimize relaxation. Additionally, the entire hotel, including the rooms, is noted for being exceptionally clean. Modern amenities combined with Japanese-style art decorations create a serene atmosphere, often highlighted by the calming lighting and clever arrangement of items such as beds and TVs.
Guests also mention practical aspects such as complete room facilities and the convenience of having individual room keys for each guest. The attention to detail in cleanliness and room design contributes to an overall comfortable and pleasing experience.
The views, particularly from corner rooms, add to the charm, making the stay even more delightful. Whether staying in a standard room or the spacious triple rooms, visitors find the accommodations at Onyado Nono Matsue satisfying and conducive to relaxation, contributing to the hotel's reputation as a desirable lodging choice.
Beds
At Onyado Nono Matsue Natural Hot Spring, guests frequently praise the comfortable beds for providing a restful night's sleep. The beds are described as large, soft and spacious, contributing to a high level of comfort. The mattress and pillows, despite some mixed opinions about their firmness, are generally well-received with some guests highlighting the comfort they found after a long day. The traditional option of low beds set on the floor also receives positive mentions for their comfort.
The sleeping clothes provided by the hotel add an extra layer of comfort, described as fit, warm and comfortable. Despite a few isolated comments about the firmness of the pillows, the overall sentiment is positive.
Small details such as blackout curtains are appreciated for enhancing sleep quality by effectively blocking light. Some guests point out room design quirks like the air conditioner’s placement and the arrangement of the sink, toilet and shower, but these seem to be minor inconveniences in the context of an otherwise comfortable stay.
In summary, the bedding at Onyado Nono Matsue Natural Hot Spring generally supports a restful and comfortable experience, complemented by thoughtful amenities and quality sleeping attire.
Cleanliness
Onyado Nono Matsue Natural Hot Spring has garnered high praise for its cleanliness and well-maintained facilities. Guests consistently describe the hotel as very clean with spotless rooms and immaculate common areas. The newness of the establishment adds to its appeal, presenting a fresh and organized atmosphere. The hotel's meticulous attention to detail extends to the rooms, which are spacious, beautifully decorated and impeccably maintained.
The entire building, including corridors and floor mats, feels pristine, which is significant as guests are encouraged to walk barefoot. The tatami flooring enhances this comfort, making the space feel both clean and inviting. Guests repeatedly highlight the impressive cleanliness as a standout feature, noting that the hotel and its amenities are kept in flawless condition.
The public bath facilities, along with the overall atmosphere, contribute to a comforting and pleasant stay. Cleanliness extends to the provided amenities such as bed linens, room facilities and even breakfast areas, which guests find satisfying. Staff responsiveness further enriches the experience, ensuring that every aspect of the hotel maintains its high standards.
Though there was a minor mention of leftover dirt in a toilet, this does not overshadow the overwhelming positive feedback celebrating the hotel's unwavering commitment to cleanliness and comfort. Overall, Onyado Nono Matsue stands out as a beacon of cleanliness and well-maintained charm, making it a highly recommended choice for travelers seeking a pristine and relaxing stay.
Staff
The reviews for Onyado Nono Matsue Natural Hot Spring highlight the hotel’s exceptional staff, known for their friendliness, attentiveness and professionalism. Guests frequently praised how polite and kind the staff members were, consistently providing excellent service with a warm smile. Their response to inquiries and needs was notably good and their attitudes were both charming and thoughtful. The front desk staff, in particular, were commended for their helpfulness, even having Chinese-speaking personnel to assist international guests.
The dining experience was positively noted with staff being attentive during meals. Despite a few mentions of less helpful encounters, most guests felt that the team's efficiency and willingness to help set a high standard. The cleanliness and well-maintenance of the facility, along with the enthusiastic greetings from the staff, further contributed to a welcoming and pleasant atmosphere. Overall, the staff of Onyado Nono Matsue Natural Hot Spring are a key component of the hotel's high-quality service, leaving a lasting, positive impression on its guests.
Spa
The spa experience at Onyado Nono Matsue Natural Hot Spring receives high praise from guests. The onsen is described as excellent, wonderful and fantastic with both indoor and outdoor pools available. Particularly noteworthy is the rooftop onsen, offering guests stunning views over the city, especially from the 11th-floor observatory bath. The spa facilities include a range of amenities such as multiple spring baths with different temperatures, clean and spacious public baths and a selection of shampoos. The onsen's natural hot springs and open-air baths contribute to a relaxing and authentic Japanese experience.
Guests are impressed by the thoughtful touches like free ice cream and probiotic drinks after visits to the onsen. The facility is open all night, allowing visitors to enjoy the baths at their convenience. The tatami floors throughout the onsen area add to the traditional feel and the comfortable onsen beds enhance the overall relaxation.
The sauna offerings are also highlighted with some featuring a TV inside for an added touch of luxury. Guests appreciate the cleanliness and the well-stocked amenities such as free massage machines. The provision for tattooed people to use the public bath is another commendable aspect.
Overall, the hot springs at Onyado Nono Matsue provide a gratifying and serene spa experience with high-quality facilities, making it a memorable part of any stay.
Parking
The parking situation at Onyado Nono Matsue Natural Hot Spring presents a mix of convenience and challenges. The hotel offers a multi-level, tower-style parking lot that is accessible 24 hours and can accommodate slightly larger imported cars, making it a technologically advanced and efficient option for guests. The service and high-tech features of the parking are appreciated by many.
However, the parking fee is considered expensive by several reviewers and the limited number of parking spaces often leads to the primary parking area being full. On such occasions, guests are directed to a secondary or nearby parking lot, which can be inconvenient and may require additional time for check-in and check-out.
Navigating the multi-level parking can be confusing and some guests have suggested that having staff available to guide parking when the main lot is full would improve the experience. Despite these challenges, the overall sentiment is that the facilities provided are necessary and sufficient, though a bit more assistance and clearer guidance would enhance the convenience for those utilizing the parking service.
Family
Onyado Nono Matsue Natural Hot Spring is a popular choice for family-oriented stays, offering a range of services and amenities that cater especially to families with children. Families will find the experience enjoyable and comforting, as many guests have highlighted positive experiences during their stays.
The breakfast, featuring a seafood chirashi bowl, is a hit among families, becoming a favorite meal that everyone looks forward to. Children particularly enjoy the manga and ice cream available, which adds a delightful touch to their stay. Walking barefoot throughout the hotel premises is not only a unique feature but also reassuring for parents with young children who are still learning to walk.
The hotel provides a welcoming atmosphere with energetic greetings from the staff, making international guests feel more at home. Shared rooms enhance the comfort and convenience for families traveling together, ensuring that everyone has a pleasant experience. The ease of use for families with young children is noteworthy, contributing to memorable family trips.
However, it is mentioned that the availability of luggage carts can be an issue, especially for families with a lot of baggage and there may be wait times for parking spaces. Despite these minor inconveniences, the overall experience at Onyado Nono Matsue Natural Hot Spring stands out as enjoyable and family-friendly, offering an ideal setting for a memorable family getaway.
4 Star
Situated in a prime location, Onyado Nono Matsue Natural Hot Spring offers a superior stay characterized by its clean, new facilities and beautifully satisfying accommodations. Guests frequently commend the exceptionally clean rooms, well-maintained hot springs and top-quality hotel services. The friendly, well-trained staff further enhance the welcoming atmosphere, ensuring a comfortable and enjoyable stay. Noteworthy amenities include massage chairs and a selection of manga, providing added relaxation and entertainment. Spectacular views from both rooms and spas elevate the experience, making it worth every penny. With consistently positive feedback on cost performance and overall quality, this hotel reliably exceeds expectations and delivers one of the best lodging experiences available.
Business
Onyado Nono Matsue Natural Hot Spring has established itself as a notable choice for business travelers, offering a combination of good rates and services that cater specifically to their needs. Its strategic location, near a host of restaurants and essential business spots, makes it particularly convenient for professionals on the go. Additionally, the ambiance of the hotel allows one to relax akin to staying at a traditional hot spring inn, adding a unique touch of tranquility rarely found in typical business hotels.
The staff at Onyado Nono is well-trained and commendable, significantly enhancing the overall experience. However, some common business hotel issues, such as crowding and a lack of amenities like slippers, were mentioned, indicating room for improvement. A point of concern raised by guests includes the long wait times during check-in and the insufficient guidance for alternative parking when the main lot is full.
For budget-conscious business travelers, the high cost of breakfast could be a drawback, potentially impacting travel budgets. Despite these elements, the hotel’s focus on providing a relaxing atmosphere and functional amenities has made it a favored spot for those traveling for business purposes.
No, Onyado Nono Matsue Natural Hot Spring doesn't have any pool.
Yes, a spa is available at Onyado Nono Matsue Natural Hot Spring.
No, Onyado Nono Matsue Natural Hot Spring doesn't allow dogs.
Yes, parking facilities are available at Onyado Nono Matsue Natural Hot Spring.
No, Onyado Nono Matsue Natural Hot Spring doesn't have a gym.