Matsuyama New Grand Hotel
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Summary of reviewsMatsuyama New Grand Hotel enjoys recognition for its prime location in the heart of Matsuyama, offering guests easy access to attractions like the Okaido shopping district, Matsuyama Castle and several tram stations. The convenience of city highlights combined with a tranquil atmosphere makes it an excellent base for sightseeing, shopping and enjoying local hot springs.
Breakfast at the hotel is favored for its delicious, particularly the Japanese options, though there's some confusion regarding the format, possibly due to adjustments from the COVID-19 period. While praised for its taste and price, guests sometimes seek a greater variety in side dishes.
Guest rooms generally meet expectations with cleanliness and comfort, noted for their spaciousness and suitability for business travelers. Although some rooms would benefit from renovations, such as more modern facilities and power sources, the overall feedback remains positive due to ongoing improvements and ample space.
Cleanliness is a strong point of the hotel—both rooms and public spaces are well-maintained. The large public bath, highly praised for cleanliness and comfort, stands out as a key highlight, offering a relaxing hot spring experience complemented by the hotel’s eco-friendly policies.
The staff at Matsuyama New Grand Hotel receives commendation for their friendly and attentive service. Their efficiency at check-in and overall helpfulness contribute greatly to the positive guest experience.
The spa experience is another significant highlight with many guests praising the variety of baths and the inclusion of a dry sauna. The availability of the hot springs all night adds to the convenience and relaxation for guests.
While beds generally offer comfort, opinions vary with some finding them too narrow for two people. Issues like thin mattresses and duvets not staying in place occasionally occur but do not significantly overshadow the positive feedback.
Overall, Matsuyama New Grand Hotel is highly rated for its strategic location, cleanliness, attentive staff and excellent spa facilities, making it a recommendable choice for travelers.
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Breakfast at the hotel is favored for its delicious, particularly the Japanese options, though there's some confusion regarding the format, possibly due to adjustments from the COVID-19 period. While praised for its taste and price, guests sometimes seek a greater variety in side dishes.
Guest rooms generally meet expectations with cleanliness and comfort, noted for their spaciousness and suitability for business travelers. Although some rooms would benefit from renovations, such as more modern facilities and power sources, the overall feedback remains positive due to ongoing improvements and ample space.
Cleanliness is a strong point of the hotel—both rooms and public spaces are well-maintained. The large public bath, highly praised for cleanliness and comfort, stands out as a key highlight, offering a relaxing hot spring experience complemented by the hotel’s eco-friendly policies.
The staff at Matsuyama New Grand Hotel receives commendation for their friendly and attentive service. Their efficiency at check-in and overall helpfulness contribute greatly to the positive guest experience.
The spa experience is another significant highlight with many guests praising the variety of baths and the inclusion of a dry sauna. The availability of the hot springs all night adds to the convenience and relaxation for guests.
While beds generally offer comfort, opinions vary with some finding them too narrow for two people. Issues like thin mattresses and duvets not staying in place occasionally occur but do not significantly overshadow the positive feedback.
Overall, Matsuyama New Grand Hotel is highly rated for its strategic location, cleanliness, attentive staff and excellent spa facilities, making it a recommendable choice for travelers.
Hotel with Spa
Hotel near Nightlife Spots
Hotel with Free Wi-Fi
Hotel for Adults Only
3-Star Hotel
Guest Reviews
Matsuyama New Grand Hotel boasts an excellent location right in the heart of the city, providing easy access to a variety of attractions and amenities. It is comfortably close to the bustling shopping district of Okaido, as well as the Matsuyama arcade area and several tram stations, making it a convenient base for sightseeing. Guests appreciate its proximity to the main shopping districts, as well as popular landmarks like Matsuyama Castle. Despite its central location, the hotel manages to maintain a quiet atmosphere, ensuring a peaceful stay. For those interested in shopping, food and hot springs, the hotel's strategic location is highly valued. The convenient access to the city's highlights combined with easy parking options further adds to its appeal. Overall, the location is widely praised as a major advantage for both leisure and convenience.
The breakfast at Matsuyama New Grand Hotel receives mixed reviews from guests with many praising its delicious offerings. Guests frequently note that the Japanese breakfast option is particularly good and that the food is abundant and satisfying. However, the experience seems to lack clarity with some expressing confusion over the breakfast format, initially expecting a buffet but finding a different arrangement, potentially altered due to COVID-19. While the breakfast is well-regarded for its quality and flavor, some find the selection of side dishes limited and desire more variety. Despite these issues, the breakfast is appreciated for being tasty and reasonably priced, contributing to its overall positive perception alongside the hotel's convenient location and value for money.
Matsuyama New Grand Hotel offers a mixed experience when it comes to its guest rooms. Many travelers appreciate the spaciousness, noting rooms are often larger than expected, clean and comfortable. Despite being simple, they are described as having everything one might need for a comfortable stay, making them especially sufficient for business use. The improved cleanliness and occasional renovations, such as new toilets, also add to the positive aspects.
However, the reviews suggest some variability in room size with some guests finding them too small or just about meeting the minimum size requirements. There are issues with the age of the room's facilities, including old televisions with dark screens and a lack of convenient bedside power sources. Additionally, rooms close to smoking areas may carry cigarette odors, despite being designated as non-smoking.
Overall, while the rooms generally meet basic expectations and occasionally surpass them, there are areas that could benefit from further modernization and attention to guest comfort details.
The beds at Matsuyama New Grand Hotel receive mixed reviews. Many guests appreciated the soft and spacious beds, highlighting comfort. However, some found the mattresses and bedspreads too thin and the double beds to be narrow for two people. Cleanliness was generally good, but occasionally duvet covers did not stay in place, creating a slight sense of uncleanliness. Despite the comfort, the suitability for two people may be limited by bed size.
Matsuyama New Grand Hotel impresses with its cleanliness and well-maintained facilities. The rooms and bathrooms consistently leave guests with a strong sense of cleanliness, bolstered by the evident effort put into the cleaning. The hotel has been renovated, which adds to its fresh and tidy interior aesthetic. The large public bath, a highlight for many guests, is both clean and comfortable, offering a relaxing experience. Additionally, the water facilities throughout the hotel meet high standards of cleanliness. Despite the occasional comment about some older areas of the building, particularly in the corners of the bathrooms, the overall feedback is overwhelmingly positive. The staff's politeness and attention to detail further enhance the clean and serene environment of the hotel, making it a quiet and relaxing place to stay.
Guests at Matsuyama New Grand Hotel frequently praised the hotel staff for their kindness and attentive service. Numerous reviews highlighted the quick and efficient reception, suggesting that guests felt welcomed from the moment they arrived. The front desk staff, in particular, received commendations for being friendly, responsive and always ready with a smile, contributing to the overall pleasant experience at the hotel. Some guests noted the supportive nature of the staff, indicating a high level of care and assistance throughout their stay. Cleanliness and service extend beyond the front desk, as cleaning staff also received positive mentions for their pleasant demeanor. Despite overwhelmingly positive feedback, there was an isolated comment about a poor attitude from a staff member, but this appears to be an exception rather than the norm. Overall, the hotel's staff consistently delivered very good service, leaving a strong, positive impression on the majority of guests.
At Matsuyama New Grand Hotel, the spa experience is highly praised, particularly for its large public hot spring bath. Many guests appreciated the variety of baths featuring different temperatures and the inclusion of a dry sauna added to the relaxation experience. The hot springs, which are a natural feature of the bath, were frequently highlighted for their soothing and pleasant qualities. Guests expressed that the spacious and accommodating public bath exceeded their expectations, making it a notable highlight of their stay. An added benefit is the hotel's eco-friendly policy, offering refunds in cash or points for not using towels and toothbrushes. Overall, the hot springs are available all night, ensuring that guests can enjoy this rejuvenating facility at their convenience.
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Location
Breakfast
Rooms
However, the reviews suggest some variability in room size with some guests finding them too small or just about meeting the minimum size requirements. There are issues with the age of the room's facilities, including old televisions with dark screens and a lack of convenient bedside power sources. Additionally, rooms close to smoking areas may carry cigarette odors, despite being designated as non-smoking.
Overall, while the rooms generally meet basic expectations and occasionally surpass them, there are areas that could benefit from further modernization and attention to guest comfort details.
Beds
Cleanliness
Staff
Spa
No, Matsuyama New Grand Hotel doesn't have any pool.
Yes, a spa is available at Matsuyama New Grand Hotel.
No, Matsuyama New Grand Hotel doesn't allow dogs.
No, parking facilities aren't available at Matsuyama New Grand Hotel.
No, Matsuyama New Grand Hotel doesn't have a gym.
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