Mayaguez Resort & Casino
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsMayaguez Resort & Casino, situated in a prime and accessible location near shops, restaurants and key landmarks in Mayaguez, provides a blend of convenience and tranquility for its guests. This makes it appealing for both leisure and business travelers. The resort is considered an oasis of relaxation, offering spacious rooms with stunning views and thoughtful amenities, which are particularly appreciated by families and those seeking a peaceful getaway.
The breakfast experience at the resort garners mixed feedback. While many find the offerings delicious and varied, others feel that the cost is high and the service sometimes slow. The lack of inclusion of breakfast in the room rate and early closing hours have also been points of contention for some guests. Dinner experiences, though praised for certain dishes and the overall dining service, also face critiques regarding menu variety, slow service and high prices, indicating a need for improvement in these areas.
Rooms at the resort receive a variety of feedback; certain rooms, especially in newer sections, are noted for being spacious, clean and comfortable. However, there are significant calls for updates and better maintenance, particularly in older rooms which suffer from issues like musty smells, outdated furniture and inconsistent cleanliness. Providing essential amenities and improving air conditioning and lighting are also suggested improvements.
Cleanliness throughout the resort is another mixed area with some guests praising the well-maintained public spaces and rooms, while others highlight issues like dirty carpets, mold and pest problems. Ensuring consistent housekeeping and enhancing room maintenance are seen as necessary steps to meet higher standards of cleanliness.
Despite some criticisms, the staff generally leaves a positive impression, particularly in the bar, restaurant and casino areas. However, issues at the reception such as slow check-ins and unhelpful attitudes do detract from the overall experience for some guests.
Internet and TV services have faced mixed reviews too with recent improvements noted, but still occasional inconsistencies in signal strength and functionality. The tech staff, however, are often praised for being responsive and helpful.
The wellness facilities, particularly the Jacuzzi and spa, require better maintenance and clearer communication regarding their availability. Issues in cleanliness and operational consistency have been noted, indicating room for enhancement in these areas.
The extensive pool facilities, including a famous river pool and water park, are major highlights, receiving high praise for their design and suitability for all ages. However, maintenance issues such as murky water and debris, along with relatively early closing times, need addressing to optimize guest satisfaction.
Parking remains a critical area needing improvement, as guests frequently mention poorly lit and marked parking areas, inconvenient locations and faulty access cards. The cost of parking and non-functional valet services are also significant drawbacks.
Despite these challenges, the resort is particularly family-friendly, highly valued for its safe and pleasant environment. The pool areas and water park are favorite features among children, making the resort a sought-after destination for family vacations. Enhancing overall maintenance, cleanliness and service efficiency could significantly elevate the guest experience at Mayaguez Resort & Casino, making it an even more compelling choice for travelers in Puerto Rico.
Categories
The breakfast experience at the resort garners mixed feedback. While many find the offerings delicious and varied, others feel that the cost is high and the service sometimes slow. The lack of inclusion of breakfast in the room rate and early closing hours have also been points of contention for some guests. Dinner experiences, though praised for certain dishes and the overall dining service, also face critiques regarding menu variety, slow service and high prices, indicating a need for improvement in these areas.
Rooms at the resort receive a variety of feedback; certain rooms, especially in newer sections, are noted for being spacious, clean and comfortable. However, there are significant calls for updates and better maintenance, particularly in older rooms which suffer from issues like musty smells, outdated furniture and inconsistent cleanliness. Providing essential amenities and improving air conditioning and lighting are also suggested improvements.
Cleanliness throughout the resort is another mixed area with some guests praising the well-maintained public spaces and rooms, while others highlight issues like dirty carpets, mold and pest problems. Ensuring consistent housekeeping and enhancing room maintenance are seen as necessary steps to meet higher standards of cleanliness.
Despite some criticisms, the staff generally leaves a positive impression, particularly in the bar, restaurant and casino areas. However, issues at the reception such as slow check-ins and unhelpful attitudes do detract from the overall experience for some guests.
Internet and TV services have faced mixed reviews too with recent improvements noted, but still occasional inconsistencies in signal strength and functionality. The tech staff, however, are often praised for being responsive and helpful.
The wellness facilities, particularly the Jacuzzi and spa, require better maintenance and clearer communication regarding their availability. Issues in cleanliness and operational consistency have been noted, indicating room for enhancement in these areas.
The extensive pool facilities, including a famous river pool and water park, are major highlights, receiving high praise for their design and suitability for all ages. However, maintenance issues such as murky water and debris, along with relatively early closing times, need addressing to optimize guest satisfaction.
Parking remains a critical area needing improvement, as guests frequently mention poorly lit and marked parking areas, inconvenient locations and faulty access cards. The cost of parking and non-functional valet services are also significant drawbacks.
Despite these challenges, the resort is particularly family-friendly, highly valued for its safe and pleasant environment. The pool areas and water park are favorite features among children, making the resort a sought-after destination for family vacations. Enhancing overall maintenance, cleanliness and service efficiency could significantly elevate the guest experience at Mayaguez Resort & Casino, making it an even more compelling choice for travelers in Puerto Rico.
Resort for Honeymoon
Casino Resort
Resort with Spa
Family Friendly Resort
Romantic Resort
Resort with Swimming Pool
Outdoor Pool
Resort with Free Wi-Fi
Business Resort
Accessible Resort
4-Star Resort
Resort with Outdoor Pool
Guest Reviews
Mayaguez Resort & Casino boasts an excellent and accessible location, making it a prime choice for both leisure and business travelers. Strategically positioned near shops, restaurants and key landmarks including the beach and the center of Mayaguez, it offers convenience for various activities. Guests appreciated the central location, which provides easy access to shopping centers, malls and fast-food places, contributing to a wide variety of dining options outside the hotel.
The hotel's proximity to the "Colegio of Mayaguez" and other main roads ensures swift transit and connectivity, perfect for those looking to explore the western area or needing quick exits. Despite not being very close to the beaches, it's situated in a tranquil spot complete with views of the ocean and a welcoming ambiance. Notably, guests also praised the hotel for its cleanliness, comfort, air conditioning and excellent service, enhancing the overall experience.
With its centrality and pleasant surroundings, the hotel stands out as an oasis of relaxation with notable facilities like the pool area and the lobby bar. The allure of spacious rooms, stunning views and thoughtful amenities, alongside its location, makes it an attractive destination for family trips, events or just a peaceful getaway. This combination of strategic location and excellent guest services renders Mayaguez Resort & Casino a compelling option for travelers in Puerto Rico.
Breakfast at the Mayaguez Resort & Casino received mixed reviews from guests. Many praised the breakfast for being delicious, spectacular and offering a variety of selections, but there were significant concerns about the cost. Multiple reviews mentioned that the breakfast buffet, while good, was expensive with some stating that it was not included in the room price. Cold food and a lack of variety were also common complaints and some guests found the buffet to be basic for the high price.
Others noted that breakfast was not available at all or that it should be included in the room rate, suggesting that even a simple offering like coffee, juice and bread would be appreciated. The breakfast service received a mention for being very attentive, though there were also criticisms of slow service and long waits, often over an hour, to get seated or served.
While some guests enjoyed the hot breakfast buffet at the resort’s restaurant, others were disappointed by the limited menu and the inconvenience of not having breakfast included, especially after booking through certain services. The breakfast hours were also a point of contention, closing early at 10 am, which was not ideal for those on vacation wanting to sleep in.
Overall, while the breakfast offerings have the potential to be enjoyable, guest experiences appeared to vary widely, particularly around value and service efficiency.
Mayaguez Resort & Casino's dining experiences present a mixed bag of opinions from its patrons. On a positive note, many guests found the food to be good with particular praise for delicious breakfasts and great dining service. The restaurant service, buffet options and poolside dining were highlighted as enjoyable and some patrons found the prices reasonable and the overall restaurant experience satisfactory. Specific dishes like filet mignon at the restaurant El Kbo were greatly appreciated.
However, several criticisms were evident. Main complaints included a lack of menu variety, slow service, high prices and inconsistent meal quality. Issues ranged from small portions and improperly cooked meats to cold, flavorless or poorly presented dishes. The service, particularly at night and in poolside areas, often came under fire for being understaffed and slow. Furthermore, some guests found the food expensive for the portions and quality provided with specific mentions of a disappointing New Year's dinner and expensive but underwhelming buffets. Adding to this, the limited menu variety and closed kitchen hours left some looking for alternative dining options outside the hotel.
In conclusion, while some guests were satisfied with their dining experiences at Mayaguez Resort & Casino, there is a clear need for improvement in service speed, menu diversity and value for money to consistently meet guest expectations.
The rooms at Mayagüez Resort & Casino have garnered mixed feedback from guests with a strong call for updates and renovations being a recurring theme. Positive remarks highlight that some rooms, particularly in the newer building, are spacious, clean and comfortable, offering great views of the pool or ocean. Guests appreciated the cleanliness, excellent service and affordability of certain accommodations.
However, the predominant sentiment is that many rooms are outdated, suffering from poor maintenance and humidity-related issues. Common complaints include a lack of essential amenities like microwaves, blow dryers and safes, as well as issues with the air conditioning, lighting and overall room condition. The older rooms are particularly criticized for their musty smells, deteriorated furniture and unclean bathrooms. In some instances, guests noted unpleasant odors, stained carpets and visible mold.
The need for a comprehensive remodel is evident with many guests urging improvements in cleanliness, furniture upgrades and better bathroom facilities. Despite the excellent pool areas and scenic views, the state of the rooms leaves many guests feeling dissatisfied and urging for better maintenance and modernization efforts.
Mayaguez Resort & Casino offers mixed experiences when it comes to their beds. While some guests found the beds to be large, strong and very comfortable, many others have expressed dissatisfaction. A recurring issue raised by several visitors is that the mattresses are often hard, old and uncomfortable. The comfort level of the pillows also seems to be a consistent problem with many describing them as flat or too hard.
Guests have also noted that some of the bed sheets are torn and appear old and in some cases, the beds lacked essential covers or blankets, contributing to an uneasy sleep experience. The twin beds were mentioned as being relatively small and sometimes not suited for three or more people, which is a downside for groups or families expecting queen-sized accommodations.
Although some guests appreciated the comfort of the beds, there are numerous suggestions for improvement, particularly concerning the quality and condition of the mattresses and bedding. In summary, while the beds have received some positive feedback, the overall consensus is that there is significant room for improvement to ensure a more consistent and comfortable sleeping experience for all guests.
Mayaguez Resort & Casino has mixed reviews regarding its cleanliness. On the positive side, some guests found certain areas clean and well-maintained with specific mentions of clean and comfortable rooms, clean bathrooms and clean pool areas. The water area was particularly noted for being clean and organized. Guests appreciated the outdoor facilities, the well-kept surroundings and the overall cleanliness of public spaces. Furthermore, the staff was often praised for their attentiveness and responsiveness.
However, many reviews highlighted significant cleanliness issues. Common complaints included dirty and moldy rooms, stained and smelly carpets and outdated fixtures. Housekeeping and maintenance appeared to be inconsistent with some rooms not being cleaned properly. The hallways were reported to have a damp, musty smell and the pool areas were frequently described as unclean with murky water and slimy surfaces. Additionally, guests mentioned finding cockroaches, ants and mold in various areas and some noted that towels and linens were stained and appeared old.
Overall, while there are positives regarding cleanliness at Mayaguez Resort & Casino, there appears to be a substantial need for improvement in both room upkeep and general maintenance to meet the expectations of all guests.
The feedback on the staff at Mayaguez Resort & Casino presents a mixed picture of their service quality and hospitality. On numerous occasions, guests described the staff as very personable, kind and attentive. Many highlighted the friendliness across various areas, including the bar, restaurant and pool with particular praise for the casino staff and housekeeping for their excellent and consistent service.
However, the reception was a common point of criticism. Several reviewers noted slow check-in processes, a lack of attentiveness and an overall unhelpful and sometimes rude attitude from front desk employees. There were also remarks about instances of insufficient staff, leading to delays and compromised service quality.
Despite these issues, many guests appreciated the courteous and helpful behavior of long-term employees and the positive interactions they had in specific instances, citing examples of staff who went above and beyond to ensure a pleasant stay. Improvements in customer service training and an increase in staffing levels at key points like reception could significantly enhance the overall experience for future visitors.
Mayaguez Resort & Casino has seen a mix of experiences when it comes to its internet services. Recently, guests have pointed out that the internet has greatly improved with some remarking that the wifi was functional and faced no issues. However, others have noted that the Wi-Fi service could be inconsistent, sometimes slow and occasionally lacking a strong signal. For some, the Wi-Fi did not work in their rooms and there were instances where the wifi passwords were either not working or not updated.
Despite these challenges, the hotel’s tech staff have been available to assist when needed. Guests have also had mixed experiences with the TV services with some able to view local channels and cartoons, while others faced problems such as a parental block, non-functional remote controls and overall poor TV performance.
In summary, while the internet and TV services at Mayaguez Resort & Casino have faced criticisms, improvements are being made and there are helpful staff on hand to assist with any issues.
Mayaguez Resort & Casino's wellness facilities have faced multiple challenges based on recent guest experiences. Although feedback indicates a general lack of maintenance, particularly with the Jacuzzi, which reportedly had murky water and was not always in service, there is a broader issue with cleanliness spanning both the pool and spa areas. Additionally, the spa's operations seem inconsistent with some mentions of it being closed or not clearly marked. Technological amenities, such as audio-visual repair services and Bluetooth connectivity, have also been problematic for some guests. Overall, while the hotel offers diverse facilities, there appears to be a need for significant improvement in both maintenance and communication about services to enhance guest experiences.
Mayagüez Resort & Casino boasts extensive pool facilities, including a famous river pool and a water park, which are highlights for many guests, especially families. The pools are known for their size and design, catering to both children and adults with features like lazy rivers and water slides. Several reviewers mentioned the pools being "spectacular," "amazing," and "excellent." The area around the pools is often described as pleasant with sun loungers and a good selection of amenities.
However, the maintenance of the pool areas has room for improvement. Some guests noted issues like murky water, leaves and debris in the pools and a lack of cleanliness during the day. There are concerns about the overall condition of the pools, suggesting that more regular upkeep is needed. Additionally, the pool schedule has been a point of contention with some feeling it closes too early.
The staff's service and the overall facilities, including the pool's unique features, have received praise, even though there were mixed experiences regarding cleanliness and maintenance. While the pool facilities have high potential and provided enjoyable experiences, addressing the maintenance issues could significantly enhance guests' satisfaction.
The parking situation at Mayaguez Resort & Casino receives mixed reviews with a notable leaning towards areas needing significant improvement. Some guests have highlighted that the parking cost was reasonable or even free at times and the handicap accessibility was described as adequate. However, a majority of reviews point out several issues with the parking facilities. Many guests felt that the parking area was poorly marked and inadequately lit, leading to safety concerns. Accessibility was a frequent issue with the parking lot being described as far from the main entrance and inconvenient for those with mobility problems.
The overall condition of the parking lot came under criticism for being uncomfortable and riddled with maintenance issues like potholes. Guests reported recurring problems with parking tickets and access cards, which often failed to work. The additional cost for parking was frequently mentioned with some guests expressing it should be included in the hotel stay, citing the high daily charges as a downside.
The valet service also received negative reviews with many stating it was non-functional or poorly managed. Overall, while the resort promises a lot, the parking facilities seem to fall short of guest expectations, warranting improvements in both security and accessibility to enhance their experience.
Mayaguez Resort & Casino offers a delightful and family-friendly environment, perfect for those looking to enjoy quality time with their loved ones. The hotel's ambiance is highly appreciated for its safety and suitability for families, providing a comfortable and pleasant atmosphere.
Many reviews highlight the excellent pool area and water park, which are particularly popular among children. The kids find the pools and the crazy river to be great fun, ensuring they have a memorable stay. Families find the property very accommodating with courteous and helpful staff enhancing their experience.
However, some guests found the rooms to be smaller than expected and there were mentions of the breakfast being expensive for families. The lack of activities for children after 6 pm was also noted, suggesting that additional entertainment options in the evening could further enhance the family's stay.
Despite these minor drawbacks, families seem to enjoy their time at the resort immensely. The blend of water activities, comfortable environment and friendly staff make it an ideal destination for family vacations.
Mayaguez Resort & Casino offers a solid four-star experience with facilities and amenities that cater to both families and business travelers. Guests frequently highlight the resort's family-friendly atmosphere and helpful, attentive staff, making it an excellent destination for those traveling with children.
The hotel boasts modern and stylish facilities that contribute to an overall elegant and organized ambiance, which aligns with the expectations of a four-star property. Many reviews affirm that the resort exudes a four-star feel in terms of amenities and overall experience.
Despite these positives, some areas could use improvement. Issues raised include the cleanliness of certain areas such as the lobby and pool with some guests noting musty odors and occasional maintenance problems. Additionally, some reviews suggest that while the price is high, it could be more justifiable with a few enhancements to the services and facilities.
Overall, Mayaguez Resort & Casino provides a reliable four-star resort experience, striking a balance between comfort and style, but with room for some refinements to fully meet the expectations of its guests.
Mayaguez Resort & Casino is a notable destination for business travelers, favored particularly during job fairs and for its proximity to nearby colleges. It offers various business-friendly features, including useful business facilities and accessible, fast WiFi conducive for work-related tasks. Many professionals appreciate the valuable business services and the generally suitable environment for business events and meetings. However, there are areas needing improvement, such as upgrading the computer station, addressing humidity smells and enhancing the cleanliness of pools and rooms. Despite these drawbacks, it's a frequent choice for business trips due to its overall business-friendly amenities.
Mayaguez Resort & Casino generally ensures good accessibility for guests with disabilities. The hotel's location and premises are described as being very accessible, accommodating everyone with ease. Guests have noted the convenience and simplicity of navigating the area, particularly appreciating the accessible bathrooms and spa area.
The pool is a standout feature with easy access, accommodating facilities and steps and handles to aid those with mobility issues. For guests getting around the hotel, the overall experience is positive with accessible experiences often highlighted.
However, some challenges were mentioned. The ramp accessibility in common areas needs improvement and there have been issues with accessible parking. Additionally, the hotel could enhance its facilities with more room for disabled individuals and by upgrading old mats. Despite these few remarks, the overall accessibility for guests with disabilities is well-regarded, making the hotel a comfortable choice.
Mayaguez Resort & Casino offers an array of amenities, including a casino that has received mixed reviews. While some guests describe the casino as entertaining and enjoyable, others find it to be small and somewhat underwhelming. The casino features a nice bar and attentive, courteous staff which contributes positively to the overall experience. For those preferring to enjoy the casino at night, it is worth noting that it closes early. Despite its limited size, some visitors had fun and appreciated the addition of the casino to their stay. The hotel also excels with its impressive swimming pools, which garnered high praise for being amazing with courteous and patient staff enhancing the guest experience. For those less interested in gaming, an enjoyable alternative is the on-site buffet and room options offering shows.
Mayaguez Resort & Casino boasts an impressive outdoor pool area that has garnered praise from many guests. The primary pool is frequently highlighted for being exceptionally well-maintained and clean, ensuring a pleasant experience for visitors. The pool area itself is described as excellent and large, providing ample space for relaxation and enjoyment. For those seeking variety, the water park and the Olympic pool stand out as notable features with some guests labeling the pool as amazing and spectacular.
However, there are a few areas that could use attention. Some guests noted the lazy river pool was occasionally dirty and faced operational issues due to electricity problems. Additionally, the waterfall feature was reported as not functioning at times. There were also minor complaints about pool chairs having bird droppings and the pool closing early for the day.
Despite a few drawbacks, the overall consensus reveals that the pool facilities at Mayaguez Resort & Casino are a major highlight, offering a delightful and refreshing escape for guests.
Mayaguez Resort & Casino has been reviewed as a suitable destination for honeymooners with guests highlighting it as a perfect spot for couples starting their new lives together. The amenities tailored for newlyweds were particularly appreciated, enhancing the overall experience for honeymooners. Guests found the property to be very family-friendly, catering well to various visitor needs. Positive feedback often mentioned how helpful the staff at the lobby were, contributing to a welcoming atmosphere. However, there were mixed feelings about the level of service in some areas with some noting that employees appeared listless and annoyed and the absence of assistance in the parking lot upon arrival left them feeling a bit lost. Despite these occasional shortcomings, many guests expressed that their stay exceeded expectations and looked forward to returning in the future. Special honeymoon offers also added value, creating a memorable experience for couples.
Located near the Colegio of Mayaguez, the Mayaguez Resort & Casino is often described as a four-star luxury hotel with an excellent location. Guests have commended the beautiful and luxurious decor and gardens, which contribute to an overall luxury sensation. The central facilities in the area are another highlight, adding to the luxurious environment. Reviewers particularly praise the new rooms, noting their spectacular quality and the excellent food offered.
However, some guests felt that the stay did not always match the luxurious promise, citing old rooms and less satisfactory service as points of contention. While the hotel has great facilities and clean rooms, some visitors found it too expensive considering the service quality and compare it unfavorably to cheaper alternatives they have experienced elsewhere.
Despite mixed opinions on value and service, the overall impression of the Mayaguez Resort & Casino leans towards a luxurious and beautiful stay with its prime location and well-maintained gardens being notable standouts.
Mayaguez Resort & Casino offers a truly romantic environment, perfect for couples seeking a peaceful and intimate getaway. Guests frequently highlight the tranquil atmosphere that contributes to a restful experience with loved ones. Whether for a honeymoon or a romantic date, the ambiance is often considered ideal for sparking romance. Visitors have reported having a great, enjoyable time, making it a recommended destination for those looking to create memorable moments with their partners. However, some have noted that the music can be quite loud at night and mentioned the need for improvement in chairs and tables. Despite these minor drawbacks, the overall enjoyable experience and romantic setting make it a favored choice for a romantic stay.
Location Show Map
Location
The hotel's proximity to the "Colegio of Mayaguez" and other main roads ensures swift transit and connectivity, perfect for those looking to explore the western area or needing quick exits. Despite not being very close to the beaches, it's situated in a tranquil spot complete with views of the ocean and a welcoming ambiance. Notably, guests also praised the hotel for its cleanliness, comfort, air conditioning and excellent service, enhancing the overall experience.
With its centrality and pleasant surroundings, the hotel stands out as an oasis of relaxation with notable facilities like the pool area and the lobby bar. The allure of spacious rooms, stunning views and thoughtful amenities, alongside its location, makes it an attractive destination for family trips, events or just a peaceful getaway. This combination of strategic location and excellent guest services renders Mayaguez Resort & Casino a compelling option for travelers in Puerto Rico.
Breakfast
Others noted that breakfast was not available at all or that it should be included in the room rate, suggesting that even a simple offering like coffee, juice and bread would be appreciated. The breakfast service received a mention for being very attentive, though there were also criticisms of slow service and long waits, often over an hour, to get seated or served.
While some guests enjoyed the hot breakfast buffet at the resort’s restaurant, others were disappointed by the limited menu and the inconvenience of not having breakfast included, especially after booking through certain services. The breakfast hours were also a point of contention, closing early at 10 am, which was not ideal for those on vacation wanting to sleep in.
Overall, while the breakfast offerings have the potential to be enjoyable, guest experiences appeared to vary widely, particularly around value and service efficiency.
Dinner
However, several criticisms were evident. Main complaints included a lack of menu variety, slow service, high prices and inconsistent meal quality. Issues ranged from small portions and improperly cooked meats to cold, flavorless or poorly presented dishes. The service, particularly at night and in poolside areas, often came under fire for being understaffed and slow. Furthermore, some guests found the food expensive for the portions and quality provided with specific mentions of a disappointing New Year's dinner and expensive but underwhelming buffets. Adding to this, the limited menu variety and closed kitchen hours left some looking for alternative dining options outside the hotel.
In conclusion, while some guests were satisfied with their dining experiences at Mayaguez Resort & Casino, there is a clear need for improvement in service speed, menu diversity and value for money to consistently meet guest expectations.
Rooms
However, the predominant sentiment is that many rooms are outdated, suffering from poor maintenance and humidity-related issues. Common complaints include a lack of essential amenities like microwaves, blow dryers and safes, as well as issues with the air conditioning, lighting and overall room condition. The older rooms are particularly criticized for their musty smells, deteriorated furniture and unclean bathrooms. In some instances, guests noted unpleasant odors, stained carpets and visible mold.
The need for a comprehensive remodel is evident with many guests urging improvements in cleanliness, furniture upgrades and better bathroom facilities. Despite the excellent pool areas and scenic views, the state of the rooms leaves many guests feeling dissatisfied and urging for better maintenance and modernization efforts.
Beds
Guests have also noted that some of the bed sheets are torn and appear old and in some cases, the beds lacked essential covers or blankets, contributing to an uneasy sleep experience. The twin beds were mentioned as being relatively small and sometimes not suited for three or more people, which is a downside for groups or families expecting queen-sized accommodations.
Although some guests appreciated the comfort of the beds, there are numerous suggestions for improvement, particularly concerning the quality and condition of the mattresses and bedding. In summary, while the beds have received some positive feedback, the overall consensus is that there is significant room for improvement to ensure a more consistent and comfortable sleeping experience for all guests.
Cleanliness
However, many reviews highlighted significant cleanliness issues. Common complaints included dirty and moldy rooms, stained and smelly carpets and outdated fixtures. Housekeeping and maintenance appeared to be inconsistent with some rooms not being cleaned properly. The hallways were reported to have a damp, musty smell and the pool areas were frequently described as unclean with murky water and slimy surfaces. Additionally, guests mentioned finding cockroaches, ants and mold in various areas and some noted that towels and linens were stained and appeared old.
Overall, while there are positives regarding cleanliness at Mayaguez Resort & Casino, there appears to be a substantial need for improvement in both room upkeep and general maintenance to meet the expectations of all guests.
Staff
However, the reception was a common point of criticism. Several reviewers noted slow check-in processes, a lack of attentiveness and an overall unhelpful and sometimes rude attitude from front desk employees. There were also remarks about instances of insufficient staff, leading to delays and compromised service quality.
Despite these issues, many guests appreciated the courteous and helpful behavior of long-term employees and the positive interactions they had in specific instances, citing examples of staff who went above and beyond to ensure a pleasant stay. Improvements in customer service training and an increase in staffing levels at key points like reception could significantly enhance the overall experience for future visitors.
Wi-Fi
Despite these challenges, the hotel’s tech staff have been available to assist when needed. Guests have also had mixed experiences with the TV services with some able to view local channels and cartoons, while others faced problems such as a parental block, non-functional remote controls and overall poor TV performance.
In summary, while the internet and TV services at Mayaguez Resort & Casino have faced criticisms, improvements are being made and there are helpful staff on hand to assist with any issues.
Spa
Pool
However, the maintenance of the pool areas has room for improvement. Some guests noted issues like murky water, leaves and debris in the pools and a lack of cleanliness during the day. There are concerns about the overall condition of the pools, suggesting that more regular upkeep is needed. Additionally, the pool schedule has been a point of contention with some feeling it closes too early.
The staff's service and the overall facilities, including the pool's unique features, have received praise, even though there were mixed experiences regarding cleanliness and maintenance. While the pool facilities have high potential and provided enjoyable experiences, addressing the maintenance issues could significantly enhance guests' satisfaction.
Parking
The overall condition of the parking lot came under criticism for being uncomfortable and riddled with maintenance issues like potholes. Guests reported recurring problems with parking tickets and access cards, which often failed to work. The additional cost for parking was frequently mentioned with some guests expressing it should be included in the hotel stay, citing the high daily charges as a downside.
The valet service also received negative reviews with many stating it was non-functional or poorly managed. Overall, while the resort promises a lot, the parking facilities seem to fall short of guest expectations, warranting improvements in both security and accessibility to enhance their experience.
Family
Many reviews highlight the excellent pool area and water park, which are particularly popular among children. The kids find the pools and the crazy river to be great fun, ensuring they have a memorable stay. Families find the property very accommodating with courteous and helpful staff enhancing their experience.
However, some guests found the rooms to be smaller than expected and there were mentions of the breakfast being expensive for families. The lack of activities for children after 6 pm was also noted, suggesting that additional entertainment options in the evening could further enhance the family's stay.
Despite these minor drawbacks, families seem to enjoy their time at the resort immensely. The blend of water activities, comfortable environment and friendly staff make it an ideal destination for family vacations.
4 Star
The hotel boasts modern and stylish facilities that contribute to an overall elegant and organized ambiance, which aligns with the expectations of a four-star property. Many reviews affirm that the resort exudes a four-star feel in terms of amenities and overall experience.
Despite these positives, some areas could use improvement. Issues raised include the cleanliness of certain areas such as the lobby and pool with some guests noting musty odors and occasional maintenance problems. Additionally, some reviews suggest that while the price is high, it could be more justifiable with a few enhancements to the services and facilities.
Overall, Mayaguez Resort & Casino provides a reliable four-star resort experience, striking a balance between comfort and style, but with room for some refinements to fully meet the expectations of its guests.
Business
Accessible
The pool is a standout feature with easy access, accommodating facilities and steps and handles to aid those with mobility issues. For guests getting around the hotel, the overall experience is positive with accessible experiences often highlighted.
However, some challenges were mentioned. The ramp accessibility in common areas needs improvement and there have been issues with accessible parking. Additionally, the hotel could enhance its facilities with more room for disabled individuals and by upgrading old mats. Despite these few remarks, the overall accessibility for guests with disabilities is well-regarded, making the hotel a comfortable choice.
Casino
Outdoor Pool
However, there are a few areas that could use attention. Some guests noted the lazy river pool was occasionally dirty and faced operational issues due to electricity problems. Additionally, the waterfall feature was reported as not functioning at times. There were also minor complaints about pool chairs having bird droppings and the pool closing early for the day.
Despite a few drawbacks, the overall consensus reveals that the pool facilities at Mayaguez Resort & Casino are a major highlight, offering a delightful and refreshing escape for guests.
Honeymoon
Luxury
However, some guests felt that the stay did not always match the luxurious promise, citing old rooms and less satisfactory service as points of contention. While the hotel has great facilities and clean rooms, some visitors found it too expensive considering the service quality and compare it unfavorably to cheaper alternatives they have experienced elsewhere.
Despite mixed opinions on value and service, the overall impression of the Mayaguez Resort & Casino leans towards a luxurious and beautiful stay with its prime location and well-maintained gardens being notable standouts.
Romantic
Yes, Mayaguez Resort & Casino has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Mayaguez Resort & Casino.
No, Mayaguez Resort & Casino doesn't allow dogs.
No, parking facilities aren't available at Mayaguez Resort & Casino.
No, Mayaguez Resort & Casino doesn't have a gym.
Location Show Map
