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Emaar Al Mektan Hotel

Medina , Al Salam Street, West Area (Show on Map)

8.5

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsEmaar Al Mektan Hotel is highly praised for its exceptional location, being in close proximity to the Prophet's Mosque, making it an ideal choice for worshippers. Guests appreciate the convenience of being within walking distance to the mosque, surrounded by various amenities and the city center. The hotel's setting and views overlooking the mosque, along with the cleanliness of the property, helpful staff and overall comfort, contribute positively to the guest experience. Reception services are particularly noted for their attentiveness and welcoming nature.

The breakfast experience at Emaar Al Mektan Hotel receives mixed reviews. Many guests enjoy the variety and quality of the offerings, including fresh fruits, pastries and diverse dishes. However, there are consistent calls for improvement in variety and consistency with some guests highlighting issues such as limited menus, lack of certain amenities and repetitive options. The dining experience, particularly concerning dinner, is similarly mixed with positive feedback on tastes and variety, but also significant criticism regarding the quality, variety and high costs of the buffet options.

Rooms are generally considered spacious, clean, modern and comfortable with many guests appreciating upgrades and views of the Mosque. Daily cleaning services are praised, although there are occasional mentions of inconsistent maintenance, dated furniture, noise disturbances and limited in-room amenities. Despite these issues, the proximity to the mosque and overall room quality remain strong positives.

Cleanliness is a notable strength of the Emaar Al Mektan Hotel. Both rooms and common areas are described as clean and well-maintained with attentiveness from housekeeping contributing to a fresh and comfortable environment. There are isolated complaints about specific issues such as dirty carpets or stained furnishings, but the majority of reviews emphasize excellent cleanliness standards.

The hotel staff consistently impress guests with their hospitality, professionalism and helpfulness. Reception, housekeeping and room service staff receive specific commendations for their efficiency, politeness and customer-oriented service. Despite a few isolated reports of less positive interactions, the overall guest feedback highlights the high-quality service and positive experiences with the hotel team.

Wi-Fi at the hotel is noted to provide good connectivity at times but suffers from frequent issues such as inadequate coverage, especially during peak times or in certain rooms. The inconsistent and occasionally unreliable connection points to a need for significant improvement in this area.

The parking situation offers positive aspects such as free and underground parking, though the spaces are often described as narrow and limited, posing difficulties for larger vehicles. Maneuvering in and out of the parking area can be challenging due to tight pathways.

Families find Emaar Al Mektan Hotel to be a generally comfortable and family-friendly environment with spacious rooms, attentive staff and additional conveniences like daily housekeeping and free stays for children. Some areas, such as smaller washrooms and inflexible check-in policies, require improvement for larger families.

Overall, Emaar Al Mektan Hotel offers a comfortable setting with excellent location, cleanliness and particularly commendable staff service, despite some areas like dining variety, Wi-Fi reliability and parking needing enhancements. These qualities make it a recommended choice for visitors to the sacred site, especially those seeking proximity to the Prophet's Mosque.
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Categories

Hotel for Honeymoon

Family Friendly Hotel

Romantic Hotel

Business Hotel

Hotel with Parking

Accessible Hotel

Hotel with Gym

Room Types

Triple Room This elegantly decorated, air-conditioned room offers a small seating area with a flat-screen TV and an electric kettle. The bathroom is fitted with a bath or a shower.

Twin Room This elegantly decorated, air-conditioned room offers a small seating area with a flat-screen TV and an electric kettle. The bathroom is fitted with a bath or a shower.

Quadruple Room Featuring free toiletries, this quadruple room includes a private bathroom with a shower, a bidet and a hairdryer. The air-conditioned quadruple room features a flat-screen TV with satellite channels, a private entrance, a tea and coffee maker, a wardrobe as well as city views. The unit has 4 beds.

Family Suite Boasting a private entrance, this spacious suite also features 2 separate bedrooms and 1 bathroom with a shower and a bidet. The air-conditioned suite features a flat-screen TV with satellite channels, a tea and coffee maker, a wardrobe, a tiled floor as well as city views. The unit has 4 beds.

Royal Suite This suite features a electric kettle, air conditioning and executive lounge access.

Deluxe Suite Featuring a private entrance, this air-conditioned suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a shower and a bidet. The suite provides a flat-screen TV with satellite channels, a seating area, a wardrobe, an electric kettle as well as city views. The unit offers 4 beds.

Junior Suite Boasting a private entrance, this air-conditioned suite comes with 1 living room, 1 separate bedroom and 1 bathroom with a shower and a bidet. The suite features a seating area, a wardrobe, an electric kettle, a flat-screen TV with satellite channels, as well as city views. The unit has 3 beds.

Deluxe King Room Featuring free toiletries, this double room includes a private bathroom with a shower, a bidet and a hairdryer. The double room features a flat-screen TV with satellite channels, a private entrance, a wardrobe, an electric kettle as well as city views. The unit has 1 bed.

About Emaar Al Mektan Hotel

License: 10006414

Guest Reviews

8.5

Very Good

Location

The Emaar Al Mektan Hotel boasts an exceptional location, underscored by numerous guest reviews highlighting its close proximity to the Prophet's Mosque. Guests consistently praise the hotel for being just a short walking distance from the mosque with many noting it takes only a few minutes to reach the gates. The hotel is described as conveniently situated within the western area of the holy mosque with views overlooking the Prophet's Mosque, adding to its appeal.

The setting is frequently cited as making the hotel an ideal choice for worshippers, ensuring easy access for prayers. The proximity is especially beneficial for guests attending daily prayers or those visiting with families, although some reviews pointed out that it might not be the best for elderly adults or families with small children due to slight walking distances. Additionally, the hotel is conveniently located near various amenities and the city center, enhancing its convenience for travelers.

The reviews also emphasize the cleanliness of the property, the helpfulness of the staff and the overall comfort provided by the hotel. Some guests also mentioned excellent reception services with staff being described as very welcoming and attentive. The location, coupled with the hospitality and cleanliness, makes Emaar Al Mektan Hotel a highly recommended choice for those visiting the sacred site.

Breakfast

Guest reviews of the breakfast at Emaar Al Mektan Hotel present a varied picture. On the positive side, many guests appreciated the ample options and wide selection of foods, including fruits, pastries and different dishes that were delicious, fresh and satisfying. Several reviews specifically highlighted the breakfast as excellent, describing it as varied and very good, emphasizing the high quality and the diverse offerings available.

However, there were also notable critiques. Common issues included the limited variety of the breakfast menu and the lack of certain amenities like an egg station or specific types of juice. Some guests noted that the quality of the food did not meet their expectations with instances of bland, dry or not fresh items being mentioned. Additionally, several reviews pointed out that the breakfast area was small and sometimes items were removed before the advertised end time. There were complaints about the breakfast being repetitive day after day and the buffet lacking in variety of fruits and protein-rich dishes.

Despite the mix of reviews, a consistent call for improvement in variety and quality was evident, suggesting the hotel could benefit from expanding its breakfast options and enhancing the overall culinary experience.

Dinner

Emaar Al Mektan Hotel presents a mixed dining experience, particularly when it comes to dinner. While there are positive remarks about the variety of choices and good tastes at dinner, a significant number of guests reported that the food did not meet their expectations. The dinner buffet was frequently seen as lacking in both variety and quality with several comments noting that the food was basic, not nice or even extremely bad. There were also concerns about the high cost of the dinner buffet, which several reviewers felt was not justified by the quality or options available.

Although the breakfast and lunch services are mentioned, reviewers highlighted the need for more variety, especially in the breakfast menu, which was described as very limited. The cost of meals was another common critique with many feeling that the high prices did not correspond to the quality offered. Some guests experienced issues with room service, noting it was a rip-off and there were instances of miscommunication regarding meal inclusions during special periods like Ramadan.

However, the restaurant food was occasionally described as delicious and the hotel does offer the option to dine in-room for an extra charge. Overall, while some aspects of the dining experience at Emaar Al Mektan Hotel are satisfactory, there is a general consensus that improvements are needed, particularly in variety, quality and pricing.

Rooms

Emaar Al Mektan Hotel offers a range of rooms that are generally praised for being spacious, clean and comfortable. Many guests appreciated upgrades to bigger rooms or suites with beautiful views of the Mosque, enhancing their stay with added space and better amenities. Rooms are often highlighted as clean, cozy and modern, making for a pleasant and restful experience. Daily cleaning services ensure rooms are fresh, although some reviews pointed out inconsistencies in thoroughness.

On the downside, several guests reported issues such as dated and poorly maintained furniture, small and outdated bathrooms and ineffective sound insulation leading to disturbances from outside noise. Problems with air conditioning, room keys and limited in-room amenities were also mentioned. Windows and room insulation were often criticized, further affecting the comfort level. Despite these drawbacks, the hotel's proximity to the Haram and the overall room cleanliness and spaciousness were frequently cited as strong positives.

Beds

Emaar Al Mektan Hotel offers a variety of rooms with an impressive focus on comfort, especially when it comes to the bedding. Many reviews point out the beds as being particularly comfortable, making for a good night's sleep. Several guests noted the availability of multiple beds in a room, which is beneficial for families or larger groups. The rooms are spacious and clean with some having been upgraded to suites, further ensuring a pleasant stay.

The hotel's cleanliness is consistently highlighted with beds being described as clean and neat. Additionally, the overall room size is appreciated, lending itself well to longer stays. Family rooms and rooms with extra beds are readily available, adding to the convenience for guests traveling with children.

Despite the mostly positive feedback, a handful of reviews mentioned that some specific beds and bedding could use improvement. A few guests found the pillows uncomfortable or noted issues with the bed covers being too hot and the bed smell. The cleanliness of bed sheets was also occasionally brought into question with some instances of bedsheets not being changed regularly. However, these comments are in the minority with the general consensus being that the beds are comfortable and the rooms thoroughly clean.

Overall, Emaar Al Mektan Hotel seems to provide a well-rounded and comfortable experience, particularly with its cozy beds and spacious rooms, making it a suitable option for both short and extended stays.

Cleanliness

Emaar Al Mektan Hotel generally receives high praise for its cleanliness with numerous guests noting the rooms are clean, spacious and regularly maintained. Many reviews highlight the pleasant smell and overall tidy environment throughout the stay. The hotel's cleanliness is frequently described as excellent, leaving guests satisfied with the condition of their rooms and common areas.

The housekeeping staff are often complimented for their attentiveness and the prompt room service, contributing to a comfortable and fresh experience. However, there are occasional complaints about specific issues such as dirty carpets, stained furnishings and poorly maintained bathrooms. Despite these isolated incidents, the majority of reviews emphasize the hotel's clean and modern facilities.

Guests also appreciate the hotel's convenient location near the Holy Mosque, which, combined with a clean and welcoming atmosphere, makes it a popular choice for visitors. The helpful and friendly staff further enhance the positive experience by ensuring cleanliness and comfort are consistently upheld. Overall, Emaar Al Mektan Hotel is recognized for its high standards of cleanliness, although there are some areas that need improvement.

Staff

The staff at Emaar Al Mektan Hotel are consistently noted for their exceptional hospitality and professionalism. Guests frequently highlight the friendly, courteous and helpful nature of both the reception team and general staff. Notable mentions include Mr. Waqar Ahmed, Ms. Rima, Mr. Anas Al-Hajili and several others for their outstanding customer service and welcoming demeanor.

The reception staff are especially praised for their efficiency, politeness and professional behavior with several instances of guests receiving room upgrades at no additional charge. Housekeeping and room service also receive commendations for their cleanliness, responsiveness and accommodating nature. The overall cooperation and friendly attitude of the staff significantly enhance the guest experience, making everyone feel warmly welcomed and well-cared for. The security and service staff are also highlighted for their respectful and helpful conduct.

Despite a few isolated incidents of dissatisfaction with some staff members' attitudes, the majority of guest feedback underscores the excellent service and positive interactions with the hotel team. The staff's commitment to high-quality service and their ability to accommodate and assist guests are repeatedly highlighted, ensuring a pleasant and comfortable stay for visitors.

Wi-Fi

While guests at Emaar Al Mektan Hotel have noted that the Wi-Fi in the hotel can be fast and provide a good connection at times, there are frequent issues that affect the overall experience. Guests appreciated quick fixes to wireless connection problems and mentioned that the internet speed in some areas was good. However, there are consistent complaints about inadequate coverage and reliability, especially during peak times or in certain rooms where the signal is weak or nonexistent. Many reported intermittent dropouts, slow speeds and limited bandwidth. Connectivity issues often arise with some guests experiencing no Wi-Fi at all in their rooms and others noting that it only works well in the reception area. Overall, while there are moments of good service, the Wi-Fi at Emaar Al Mektan Hotel tends to be unreliable and inconsistent, needing significant improvements to meet guest expectations.

Parking

The parking situation at Emaar Al Mektan Hotel offers a mixed experience for guests. On the positive side, the hotel provides free parking, which is highly appreciated and the clean and comfortable parking facilities in the basement corridors are noted. Additionally, the availability of underground parking is considered a convenient feature and guests have acknowledged that parking is generally available.

However, the parking spaces themselves are frequently described as very narrow and limited, making them unsuitable for larger family cars and SUVs. The entrance and exit pathways to the underground parking are reported to be extremely tight and potentially hazardous, posing challenges for maneuvering vehicles in and out. Many guests pointed out the difficulty in finding parking with some mentioning that parking spaces fill up quickly and can be exhausting to navigate.

Overall, while the free and underground parking options add value to the hotel, the limited and narrow spaces can present significant inconveniences for guests, particularly those with larger vehicles.

Family

Emaar Al Mektan Hotel offers a generally comfortable and pleasant family-oriented environment, receiving favorable reviews for its suitability for family stays. Guests appreciated the spacious family suites and comfortable family rooms, highlighting the excellent customer service and family-friendly atmosphere. The diligent staff, who are accommodating and courteous, contribute to the welcoming environment, often enhancing guest experiences by upgrading rooms and providing a warm, respectful service.

Families can enjoy daily housekeeping, complimentary fruit deliveries and free stays for children, adding to the convenience and comfort. The hotel's clean and tidy environment further supports a pleasant stay for families. However, some reviews pointed out areas needing improvement, such as smaller washrooms for larger families and occasional inflexibility around early check-ins. Additionally, some visitors felt the location was not the most convenient for accessing family visit entrances.

Despite a few reservations, the majority of guests recommend Emaar Al Mektan Hotel for family vacations, appreciating its family-friendly focus and the efforts of the staff to meet guests' needs and desires.

Business

Emaar Al Mektan Hotel offers mixed experiences for business travelers. While the hotel has a strategic location that benefits business purposes and curated services with good meeting rooms for work trips, it falls short in several crucial areas. Guests highlighted a lack of a proper business center and limited business support services, which can be a significant drawback for those planning events or requiring robust business services. Moreover, the overall setup isn't geared towards business stays with limited conference facilities and no dedicated business function amenities. Despite these limitations, some travelers appreciated the hotel's cleanliness, well-behaved employees, efficient housekeeping services and reliable elevator operations. For business travelers, it offers some conveniences but lacks comprehensive facilities for a fully supported business-oriented stay.

Honeymoon

Emaar Al Mektan Hotel offers a clean and well-maintained environment with good facilities, presenting an excellent choice for some honeymooners due to its quiet and private ambiance. The management team is attentive, occasionally providing upgrades, which enhances the overall experience. While the hotel excels in cleanliness and service, it appears to be more geared towards families and may not be ideal for all romantic or honeymoon stays.

No, Emaar Al Mektan Hotel doesn't have any pool.

No, a spa isn't available at Emaar Al Mektan Hotel.

No, Emaar Al Mektan Hotel doesn't allow dogs.

Yes, parking facilities are available at Emaar Al Mektan Hotel.

Yes, Emaar Al Mektan Hotel has a gym.

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