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Summary of reviewsDouro Scala Hotel is celebrated for its picturesque and tranquil location in the heart of the Douro Wine Region, surrounded by stunning vineyards and offering breathtaking panoramic views of the Douro Valley. Guests appreciate the blend of traditional and modern elements, enjoying modern amenities seamlessly integrated within the natural landscape. The hotel is conveniently accessible to nearby attractions, making it a great spot for relaxation and exploring the region.
The breakfast at Douro Scala is largely praised for its plentiful and varied options with fresh and tasty selections including dietary-friendly choices. Guests enjoy the option of sparkling wine and port wine, contributing to a positive breakfast experience despite some critiques about limited variety and slow replenishment. Dinner receives mixed feedback; while some dishes are commended for their taste and quality, the menu is considered limited and portions small with service occasionally slow.
The rooms at Douro Scala offer a charming blend of rustic and modern features, emphasizing comfort with spacious layouts, large windows and luxurious en-suite facilities. Guests enjoy the serene environment and stunning vineyard views, although some have noted issues with maintenance and cleanliness, such as outdated furniture and occasional pest problems.
Cleanliness throughout the hotel is generally praised with many noting the well-kept rooms and common areas, though minor issues such as pool maintenance and occasional lapses in room cleanliness are reported.
The standout feature of Douro Scala is undoubtedly its staff, who are frequently described as friendly, attentive and dedicated, ensuring a welcoming and professional atmosphere. While a few minor issues with training and availability are noted, the overall service quality remains high.
Wi-Fi at the hotel is noted to be decent in some areas but inconsistent overall, particularly in rooms where reception can be poor. The spa offers a peaceful environment with commendations for the massages and facilities, though there are some maintenance issues with the equipment.
The gym receives mixed reviews with some guests finding it satisfactory while others point out the need for renovation and better maintenance. The pools, both indoor and outdoor, are highlights for their appealing settings and pleasant atmosphere, although occasional cleanliness and maintenance issues are mentioned.
Parking is generally convenient with various options available, although there are minor inconveniences such as limited spots and a lack of electric vehicle chargers. Family amenities are well-appreciated, making Douro Scala a suitable choice for families with spacious rooms and tailored activities for children.
Overall, Douro Scala is highly recommended for its exceptional location, scenic views and friendly staff, offering a tranquil and pleasant stay with some areas for improvement in maintenance and service efficiency.
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