Sheraton Mexico City Maria Isabel
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Summary of reviewsSheraton Mexico City Maria Isabel is highly praised for its prime location on Paseo de la Reforma, offering guests easy access to iconic landmarks, restaurants, cafes and the U.S. Embassy. The hotel is conveniently located in front of the Angel of Independence, making it an excellent base for sightseeing and business purposes. Guests appreciate the safety, accessibility and the ease of using Ubers from this central location.
The breakfast experience is frequently highlighted as exceptional with a wide variety of delicious options and excellent service. Although some guests find it expensive, many view breakfast as a compelling reason to stay at the hotel. Dinner experiences receive positive remarks for food quality, particularly in the restaurant Amici, but there are comments about limited menu options and pricing.
Guest rooms are clean and comfortable with spacious layouts and beautiful views. However, some reviews indicate that the rooms are outdated and in need of renovations to meet expectations for value and brand standards. Despite this, comfortable beds and good service from the staff contribute positively to the overall experience.
Cleanliness across the hotel is well-regarded with special mentions for diligent housekeeping staff. However, improvements are suggested for the pool area and older carpets. The staff consistently receive high praise for their friendliness and professionalism, significantly enhancing the guest experience.
WiFi service is generally reliable and fast, meeting the needs of most guests, although there are occasional reports of connectivity issues. The gym is well-equipped and receives positive feedback for its facilities and helpful staff. The pool, while small and sometimes in need of maintenance, offers a pleasant view from the 19th floor.
Parking is convenient, though many guests find the fees high and advocate for better transparency in pricing. The hotel is family-friendly, providing a welcoming environment for guests with children, although room crowding can be an issue. The beds are widely appreciated for comfort and cleanliness, despite a few dissenting opinions about firmness and size.
For business travelers, the hotel's location and fast service are advantageous, though some furnishings may appear dated. The hotel maintains a generally high rating, aligning with five-star expectations for many guests, though a few suggest room for improvement in amenities.
Overall, Sheraton Mexico City Maria Isabel stands out for its excellent location, service and breakfast, making it a top choice for both leisure and business travelers.
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The breakfast experience is frequently highlighted as exceptional with a wide variety of delicious options and excellent service. Although some guests find it expensive, many view breakfast as a compelling reason to stay at the hotel. Dinner experiences receive positive remarks for food quality, particularly in the restaurant Amici, but there are comments about limited menu options and pricing.
Guest rooms are clean and comfortable with spacious layouts and beautiful views. However, some reviews indicate that the rooms are outdated and in need of renovations to meet expectations for value and brand standards. Despite this, comfortable beds and good service from the staff contribute positively to the overall experience.
Cleanliness across the hotel is well-regarded with special mentions for diligent housekeeping staff. However, improvements are suggested for the pool area and older carpets. The staff consistently receive high praise for their friendliness and professionalism, significantly enhancing the guest experience.
WiFi service is generally reliable and fast, meeting the needs of most guests, although there are occasional reports of connectivity issues. The gym is well-equipped and receives positive feedback for its facilities and helpful staff. The pool, while small and sometimes in need of maintenance, offers a pleasant view from the 19th floor.
Parking is convenient, though many guests find the fees high and advocate for better transparency in pricing. The hotel is family-friendly, providing a welcoming environment for guests with children, although room crowding can be an issue. The beds are widely appreciated for comfort and cleanliness, despite a few dissenting opinions about firmness and size.
For business travelers, the hotel's location and fast service are advantageous, though some furnishings may appear dated. The hotel maintains a generally high rating, aligning with five-star expectations for many guests, though a few suggest room for improvement in amenities.
Overall, Sheraton Mexico City Maria Isabel stands out for its excellent location, service and breakfast, making it a top choice for both leisure and business travelers.
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Guest Reviews
Sheraton Mexico City Maria Isabel offers an unparalleled location for travelers aiming to explore Mexico City's iconic landmarks and attractions. Situated right on Paseo de la Reforma, the hotel places guests directly in front of the Angel of Independence, offering breathtaking views and convenient access to the city's major tourist spots. Whether it's for sightseeing, dining or business purposes, the location is frequently praised for being central, safe and within walking distance to a variety of restaurants, cafes, shops and tour bus stops. Guests commend the seamless experience of using Ubers from this prime location, making it an excellent base for navigating the city. The hotel's proximity to the U.S. Embassy and other important venues adds to its appeal. Coupled with the friendly and attentive staff, the comfort of the rooms and the cleanliness of the facilities, Sheraton Mexico City Maria Isabel stands out as a top choice for both leisure and business travelers.
The breakfast experience at the Sheraton Mexico City Maria Isabel receives exceptionally positive feedback from guests, who consistently praise it as great, delicious and excellent. Many describe it as exceptional with a wide variety of options to suit diverse tastes. The buffet breakfast is frequently highlighted for its plentiful and top-notch selection with some guests noting the outstanding quality and taste of the food. The breakfast includes a rich array of items and the service is often lauded for its excellence and attentiveness. Although a few guests felt the breakfast could be expensive and lacked variety, the overall sentiment remains overwhelmingly positive with many guests recommending it as a compelling reason to stay at the hotel. The inviting breakfast atmosphere, combined with the excellent sanitary measures, enhances the dining experience, making it a standout feature of the hotel.
Sheraton Mexico City Maria Isabel offers a dining experience that has received mixed feedback from its guests. Many have praised the food's quality, describing it as very good with some even calling it excellent. Guests notably enjoyed their dinners at the hotel, including experiences like Christmas Eve dinner which was highlighted for its extraordinary atmosphere and service.
The hotel's restaurant Amici, while having outstanding pizza and commendable service, was criticized for being somewhat overpriced and having a limited menu. Similarly, the food options across the hotel have been noted to be limited, which could be a drawback for diners looking for variety.
Breakfast, particularly the buffet, has received positive remarks for its delicious offerings. Room service, though limited in its menu, is highly rated for its excellence. However, the bar service has room for improvement, as it has been described as strange with notably slow service.
Overall, while the dining experience at the Sheraton Mexico City Maria Isabel has its highlights, including high-quality meals and memorable service, there are areas like menu variety and pricing that could benefit from attention.
At the Sheraton Mexico City Maria Isabel, guest reviews about the rooms reveal a mix of positive and negative feedback. Many guests appreciated the spaciousness and comfort of the rooms, often highlighting that they were clean and well-kept. Some rooms offered beautiful views and amenities such as comfortable beds and a variety of facilities contributed to an enjoyable stay. The staff also garnered praise, particularly for their attentiveness and friendly service.
However, a recurring theme among the reviews is the outdated nature of the rooms and facilities. Many guests noted that the rooms, including the bathrooms, appeared old-fashioned and in need of renovation. Issues such as old furniture, small windows, poor lighting and musty odors were frequently mentioned. Additionally, maintenance problems such as malfunctioning air conditioning, non-working shower doors and occasional cleanliness issues were highlighted. Some guests also found the rooms to be smaller than expected and felt that the value for money was not always justified.
Despite these drawbacks, the clean and comfortable beds, coupled with the hotel's convenient location and good service, contributed positively to the overall experience for many guests. Nonetheless, the common suggestion was a need for significant updates and better maintenance to match the expectations set by the hotel’s brand and prices.
Sheraton Mexico City Maria Isabel presents a mixed experience when it comes to the comfort of its beds, drawing a variety of reactions from guests. Many reviewers appreciate the beds for being very comfortable with several noting that they are super comfortable and that the pillows are excellent. Guests often remark that the quality of sleep provided by the beds is commendable, noting that the mattresses are awesome and the overall comfort is impressive. Cleanliness and attention to detail in maintaining the beds also receive praise.
However, not all feedback is positive. Some guests find the beds too firm or too hard, while others feel they are too soft, lacking sufficient support. There are mentions of beds becoming uncomfortable over time and being a bit outdated or squeaky. Some visitors also experience issues with the pillows, describing them as lacking firmness or uncomfortable. Additionally, complaints are raised about the beds being too small for comfort and the occasional need for modernization.
In summary, while the beds at Sheraton Mexico City Maria Isabel are highly regarded by many for their comfort and cleanliness, there are notable exceptions where improvements could enhance the overall guest experience.
At Sheraton Mexico City Maria Isabel, guests frequently commend the hotel for its overall cleanliness. Many reviewers highlight that rooms, linens and common areas are consistently clean and well-maintained. The cleanliness of the lobby, floors and various facilities is generally praised with particular mention of housekeepers like Lucia and Esther for their diligent work in keeping rooms spotless.
However, there are some recurring concerns about specific areas needing improvement. The pool area has been cited multiple times as being dirty, detracting from the otherwise high standards of cleanliness found throughout the rest of the hotel. Additionally, the carpets, especially in rooms and hallways, are described as old and stained and there's mention of moisture marks on walls that need addressing. Some guests also noticed issues such as dim lighting in rooms, damaged bathroom fittings with limescale and isolated sightings of ants and cockroaches, indicating occasional lapses.
Overall, while the hotel's cleanliness receives strong marks, there are noted opportunities for enhancement, especially regarding carpet replacement and consistent upkeep of the pool and bathroom areas. Despite these, the staff's commitment to maintaining a pleasant environment is evident, making the hotel a generally appealing choice for cleanliness-conscious travelers.
The Sheraton Mexico City Maria Isabel boasts consistently high praise for its staff with reviewers highlighting the team's exceptional friendliness, attentiveness and professionalism. Guests frequently describe the staff as extremely kind and polite, creating a welcoming atmosphere from check-in to check-out. Specific mentions include excellent service from Mr. Salazar at the Sheraton Club and Gustavo Marquez, the Restaurant Supervisor, noted as an outstanding barman. The reception staff, including Patricia, also received accolades for their efficient and friendly service. Housekeeping and restaurant staff were recognized for their diligence and attentiveness. Overall, the hotel's employees are commended for their readiness to assist, making guests feel valued and comfortable throughout their stay.
The WiFi service at Sheraton Mexico City Maria Isabel generally receives positive feedback from guests. Most reviews highlight that the WiFi connection is fast, reliable and works well throughout the hotel's rooms and common areas. Many guests appreciated the stable internet, especially for working purposes and noted that the WiFi had good reception and speed. Some reviewers specifically mentioned that the internet quality was very good and even facilitated streaming services like Netflix.
However, there were a few less favorable comments indicating that the WiFi would sometimes disconnect or that the signal was intermittent. A handful of guests reported slow internet speeds or described the connection as very bad. Despite these occasional issues, the overall sentiment points to a satisfactory WiFi experience for most visitors.
The gym at Sheraton Mexico City Maria Isabel receives praise for its excellent facilities and well-equipped fitness room. Guests consistently highlight the practical and comfortable environment, describing the gym as great, up to standard and even spectacular. Additionally, Mr. Aguilar at the gym reception is noted for being helpful and kind, enhancing the overall experience. Despite a mention of waiting time for access, the general consensus is a positive appreciation for a good gym facility.
The pool at Sheraton Mexico City Maria Isabel draws mixed reactions from guests. The most frequent observation is that the pool is quite small with some describing it as tiny and others noting its depth. Despite its size, some guests appreciate the pool's warmth and the fact that it’s located on the 19th floor, offering a beautiful view overlooking the Angel, which adds to the overall experience.
However, the pool area does seem to have maintenance issues. A number of reviews imply that it could be cleaner and better maintained with several guests mentioning that it was dirty or in need of improvement. The pool's early closing time and lack of drinks or appetizers also limit the overall experience. Some also note that the pool area was under remodeling or out of service during their stay, which was disappointing.
On a more positive note, having an outdoor pool is seen as a nice amenity, offering a pleasant place to relax when it is accessible and in good condition.
The Sheraton Mexico City Maria Isabel offers parking that is frequently praised for its convenience and quality. Guests appreciate the valet service and consider the parking facilities to be very nice. However, many have noted that the parking fees are high with some expressing frustration over the lack of transparency in the pricing. The additional charges for parking, particularly for electric vehicles, can come as an unwelcome surprise. Despite these concerns, the option for convenient parking is a significant factor for guests choosing this hotel. Improvements in fee breakdown and customer service at the parking cashier could enhance the overall experience.
Sheraton Mexico City Maria Isabel offers a pleasant experience for families, particularly those traveling with children. The pool is a notable highlight, providing enjoyment for kids. The staff is described as excellent, kind and attentive, ensuring a comfortable and welcoming environment for families. Many guests have had memorable family holidays at the hotel, feeling it is a safe choice for family trips. The commitment to treating families well is evident, making it a favored choice for special occasions like Christmas. Despite occasional crowding in rooms, the overall experience for families remains positive.
Sheraton Mexico City Maria Isabel offers an overall high rating with great value for anyone seeking five-star accommodations. Guests appreciate the quality and niceness of the hotel, noting it as very nice five-star accommodation. While some feel the amenities and hairdryer could be more in line with typical five-star standards, the hotel's status as a top-tier establishment is upheld by many. Despite a minority opinion that deems it not suitable for a five-star rating, the general consensus supports its luxurious standing within the hotel chain.
Sheraton Mexico City Maria Isabel is a well-located hotel tailored for business travelers. It offers a convenient location and fast service that caters to the needs of business trips. The business lounge provides a good city view, adding a touch of relaxation to work-related activities. The hotel is recognized as exceptional for business travel, making it a great choice for work trips. However, some reviews indicate that the rooms and furniture may appear old and worn-out and there's mention of the business center being closed. Despite these points, it remains a favorable spot for business visits.
The Sheraton Mexico City Maria Isabel has garnered positive feedback particularly for its cleanliness and the exceptional treatment by the staff. While there are no specific mentions regarding honeymoons in the guest reviews, those who stayed for such occasions specifically highlighted experiences in the honeymoon suite. Couples were pleased with the honeymoon surprises and the overall honeymoon experience, suggesting a thoughtful approach to making these stays memorable. Despite the limited direct mentions, the favorable remarks imply a satisfactory offering for honeymooners at this hotel.
Sheraton Mexico City Maria Isabel presents a blend of quality and luxury, offering a great value for a five-star hotel. Guests frequently describe the facilities as luxurious and well-maintained, contributing to a comfortable and refined stay. While there are some comments suggesting that the luxury might not match up entirely to certain competitors, the overall impression remains positive. The staff service and maintenance of the amenities further enhance the experience. Though there are minor mentions of worn-out luxury, the hotel largely delivers on its promise of a luxurious environment.
Sheraton Mexico City Maria Isabel offers an appealing romantic experience for couples. Guests appreciate the beautiful views and upgrades, adding a special touch to their stay. The nearby romantic restaurants set the perfect backdrop for a memorable dining experience. The hotel's very nice lobby further enhances the ambiance, contributing to an overall romantic notion. Occasions like anniversaries are made memorable and special, reaffirming its suitability for a romantic getaway.
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Location
Breakfast
Dinner
The hotel's restaurant Amici, while having outstanding pizza and commendable service, was criticized for being somewhat overpriced and having a limited menu. Similarly, the food options across the hotel have been noted to be limited, which could be a drawback for diners looking for variety.
Breakfast, particularly the buffet, has received positive remarks for its delicious offerings. Room service, though limited in its menu, is highly rated for its excellence. However, the bar service has room for improvement, as it has been described as strange with notably slow service.
Overall, while the dining experience at the Sheraton Mexico City Maria Isabel has its highlights, including high-quality meals and memorable service, there are areas like menu variety and pricing that could benefit from attention.
Rooms
However, a recurring theme among the reviews is the outdated nature of the rooms and facilities. Many guests noted that the rooms, including the bathrooms, appeared old-fashioned and in need of renovation. Issues such as old furniture, small windows, poor lighting and musty odors were frequently mentioned. Additionally, maintenance problems such as malfunctioning air conditioning, non-working shower doors and occasional cleanliness issues were highlighted. Some guests also found the rooms to be smaller than expected and felt that the value for money was not always justified.
Despite these drawbacks, the clean and comfortable beds, coupled with the hotel's convenient location and good service, contributed positively to the overall experience for many guests. Nonetheless, the common suggestion was a need for significant updates and better maintenance to match the expectations set by the hotel’s brand and prices.
Beds
However, not all feedback is positive. Some guests find the beds too firm or too hard, while others feel they are too soft, lacking sufficient support. There are mentions of beds becoming uncomfortable over time and being a bit outdated or squeaky. Some visitors also experience issues with the pillows, describing them as lacking firmness or uncomfortable. Additionally, complaints are raised about the beds being too small for comfort and the occasional need for modernization.
In summary, while the beds at Sheraton Mexico City Maria Isabel are highly regarded by many for their comfort and cleanliness, there are notable exceptions where improvements could enhance the overall guest experience.
Cleanliness
However, there are some recurring concerns about specific areas needing improvement. The pool area has been cited multiple times as being dirty, detracting from the otherwise high standards of cleanliness found throughout the rest of the hotel. Additionally, the carpets, especially in rooms and hallways, are described as old and stained and there's mention of moisture marks on walls that need addressing. Some guests also noticed issues such as dim lighting in rooms, damaged bathroom fittings with limescale and isolated sightings of ants and cockroaches, indicating occasional lapses.
Overall, while the hotel's cleanliness receives strong marks, there are noted opportunities for enhancement, especially regarding carpet replacement and consistent upkeep of the pool and bathroom areas. Despite these, the staff's commitment to maintaining a pleasant environment is evident, making the hotel a generally appealing choice for cleanliness-conscious travelers.
Staff
Wi-Fi
However, there were a few less favorable comments indicating that the WiFi would sometimes disconnect or that the signal was intermittent. A handful of guests reported slow internet speeds or described the connection as very bad. Despite these occasional issues, the overall sentiment points to a satisfactory WiFi experience for most visitors.
Gym
Pool
However, the pool area does seem to have maintenance issues. A number of reviews imply that it could be cleaner and better maintained with several guests mentioning that it was dirty or in need of improvement. The pool's early closing time and lack of drinks or appetizers also limit the overall experience. Some also note that the pool area was under remodeling or out of service during their stay, which was disappointing.
On a more positive note, having an outdoor pool is seen as a nice amenity, offering a pleasant place to relax when it is accessible and in good condition.
Parking
Family
5 Star
Business
Honeymoon
Luxury
Romantic
Yes, Sheraton Mexico City Maria Isabel has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Sheraton Mexico City Maria Isabel.
Yes, Sheraton Mexico City Maria Isabel welcomes dogs.
Yes, parking facilities are available at Sheraton Mexico City Maria Isabel.
Yes, Sheraton Mexico City Maria Isabel has a gym.
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