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Summary of reviewsZocalo Central & Rooftop Mexico City, located in the bustling heart of Mexico City on Zocalo Square, offers an unparalleled base for exploring the historic center. Guests cherish its prime location, granting immediate access to key landmarks such as the cathedral and the Presidential Palace, as well as numerous museums, shops and restaurants within the Centro Historico. The spectacular views from the rooftop restaurant of the cathedral and Zocalo further enhance the experience.
The breakfast experience at the hotel is highly praised with guests delighting in the diverse and delicious food options available on the breakfast terrace, which offers stunning views of Constitution Square. The complimentary breakfast, featuring fresh juices, homemade pastries and made-to-order omelets, is deemed superb. The 24-hour café service offering free drinks and snacks adds an appreciated extra touch.
Dining at the rooftop restaurant, Balcón del Zócalo, is a highlight for many with guests lauding the breathtaking views, exquisite cuisine and the magical ambiance. The restaurant is known for its friendly and helpful service, however, some note the high prices and occasional small portions. The rooftop venue is particularly recommended for an unforgettable dinner experience.
The rooms at Zocalo Central are described as comfortable and clean, though on the smaller side. Guests appreciate the stylish decor and modern amenities, despite occasional comments about dim lighting and limited ventilation. Larger suites receive high praise for their spaciousness and luxurious design. The commitment to cleanliness and the friendly, attentive staff contribute significantly to a positive stay for guests.
The hotel's exceptional cleanliness standards are frequently commended with rooms and facilities maintained meticulously. Compliance with COVID-19 regulations ensures a safe environment for guests. The dedicated staff, from reception to housekeeping, receive high marks for professionalism and friendliness with particular mentions of individuals who went above and beyond to make stays pleasant.
Complimentary WiFi is noted for its good speed and consistent performance, though some business travelers report occasional connectivity issues. The hotel’s parking amenities, including valet parking and discounted rates, are another convenience, especially appreciated given the central location.
Zocalo Central & Rooftop is also highly recommended for families, offering spacious family rooms and suites. The staff's attentive service, special touches for children and practical support like wheelchair assistance enhance the family-friendly atmosphere.
For those seeking vibrant nightlife, the hotel's location is ideal with numerous restaurants, bars and clubs nearby. The rooftop bar is a standout feature, offering amazing city views and a lively scene. However, the central location can mean some nighttime noise.
Overall, Zocalo Central & Rooftop Mexico City is celebrated for its unbeatable location, exceptional dining experiences, clean and comfortable rooms and superb service. It provides a welcoming and memorable stay for both tourists and families aiming to explore the cultural and historic essence of Mexico City. Show more
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Categories
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Business Hotel
Hotel with Gym
4-Star Hotel
Room Types
Standard Queen RoomThis comfortably appointed room features one queen-sized bed and can accommodate up to two guests. It includes a work desk, air conditioner, a coffee/tea maker, safety deposit box and a flat-screen TV with cable channels.
Food and Soft beverages included at Cafe Central
Junior Suite with City ViewThis suite has a cable TV, air conditioning and tile/marble floor.
Food and Soft beverages included at Cafe Central
Superior Room with City ViewThis suite features king-sized bed as well as a work desk, a coffee/tea maker, and a flat-screen TV with cable channels. Guests can enjoy views of the Zocalo.
Food and Soft beverages included at Cafe Central
Family Double RoomFood and Soft beverages included at Cafe Central.
Deluxe King RoomFood and Soft beverages included at Cafe Central.
Guest Reviews
9.3
Excellent
Location
Nestled in the vibrant heart of Mexico City, Zocalo Central & Rooftop Mexico City boasts an unbeatable location for exploring the historic center. Situated right on the Zocalo Square, the hotel provides immediate access to key landmarks such as the cathedral, the Presidential Palace and the main square's lively activities. Ideal for tourists, this prime spot allows visitors to stroll to numerous museums, shops and restaurants within the bustling Centro Historico.
While the hotel's central positioning is its strongest feature, guests also highlight the stunning views from the rooftop restaurant, especially the magnificent vistas of the cathedral and Zocalo. Despite a few remarks about the area’s nightly quietness, the overall sentiment is overwhelmingly positive with many appreciating the ease of getting around on foot due to its proximity to major attractions.
In essence, if the goal is to immerse oneself in the historic and cultural essence of Mexico City, Zocalo Central & Rooftop Mexico City offers an exceptional base, combining prime location with a welcoming atmosphere and remarkable cityscape views.
Breakfast
'Zocalo Central & Rooftop Mexico City' receives overwhelmingly positive reviews for its breakfast experience. Guests frequently commend the impressive setting with the breakfast terrace offering stunning views of Constitution Square and the historic center. Many highlight the diverse and delicious food options, praising the inclusion of fresh juices, homemade pastries and an extensive selection of both continental and traditional Mexican dishes.
The complimentary breakfast is often described as amazing, superb and exceptional with several guests noting that having breakfast included in the room rate is a significant bonus. The availability of made-to-order omelets and fresh bakery items contributes to the high-quality dining experience. Additionally, the 24-hour café service offering free drinks and snacks is an appreciated extra.
Despite the mainly positive feedback, a few guests suggest that the breakfast menu could benefit from a broader variety, especially for vegetarian and vegan options. Some also mention occasional slow service.
However, the combination of delicious food, excellent service and magnificent views from the rooftop restaurant makes the breakfast at 'Zocalo Central & Rooftop Mexico City' a standout feature that significantly enhances the overall guest experience.
Dinner
Zocalo Central & Rooftop Mexico City offers a delightful dining experience at its rooftop restaurant, Balcón del Zócalo, frequently praised for its breathtaking views over the city's historic Zócalo square. Many guests consider the food superb and delicious with some calling it exceptional or even the best meal of their lives. The ambiance is often described as lovely, magical and incredibly cool, making it a fantastic place to have dinner or drinks, especially after dark.
With the combination of exquisite cuisine and top-quality food preparation, the restaurant provides an outstanding dinner experience that mirrors the quality of breakfast services. The menu, although sometimes considered limited, includes delicious options such as a taco tasting menu and home-baked pastries. The dining venue is beautiful with a stunning view that enhances the experience.
Service is generally praised as friendly and helpful with particular mentions of excellent and first-class service making the dining experience even more enjoyable. However, there were occasional comments on high dinner prices, small portions and varying service quality. Some guests noted that reservations are necessary and sometimes difficult to obtain, which could be a downside for spontaneous visitors.
Overall, dining at Zocalo Central & Rooftop Mexico City is lauded for its fantastic rooftop setting, impressive views and delicious food, making it a memorable part of the stay for many guests.
Rooms
Zocalo Central & Rooftop Mexico City offers comfortable and clean rooms, despite being on the smaller side. Guests appreciated the well-maintained and stylishly decorated accommodations, highlighting the comfort of the beds and the overall cleanliness. Some found the rooms cozy and well-equipped with modern amenities, while others noted the dim lighting and lack of windows in certain rooms, which could make them feel dark and stuffy.
The room sizes varied with many mentioning that they were quite small, causing some issues with ventilation and space. Guests stayed in rooms that were quiet and well-maintained, though noise from the surrounding streets could sometimes be a disturbance.
The bathrooms, although clean, were often described as small with tiny showers and poor lighting, which could pose a challenge for makeup applications. Despite these drawbacks, the staff's friendliness and the overall cleanliness of the hotel were consistent positive notes.
For those seeking more space, larger suites received high praise for their beautiful design and ample room, providing a more luxurious experience. Meanwhile, the quality of amenities, such as the air conditioning and coffee service, received mixed reviews with some finding them lacking.
In summary, Zocalo Central & Rooftop Mexico City delivers a blend of modern comfort and stylish decor in a convenient location, though the room sizes and lighting may not meet all guests' expectations.
Beds
Guest reviews of Zocalo Central & Rooftop in Mexico City have provided a mix of perspectives regarding the hotel's beds. A significant number of visitors found the beds to be extremely comfortable with many highlighting them as top-notch, very comfortable and even heavenly. Guests praised the cleanliness and comfort of the beds, emphasizing that they were conducive to a good night's rest.
However, there were recurring comments about the mattresses being too soft, leading to some guests finding them uncomfortable. The softness of the mattresses, described by some as saggy or watery, was a common issue. Some guests also noted that the beds could be bigger, though the room size might not accommodate larger beds. There were mentions of the beds being small for two people and occasionally the beds were described as sloping or dipping in the middle.
Despite these differing opinions on the softness and size, the overall sentiment leans toward a positive experience with beds that are generally deemed very comfortable. The reliable housekeeping and the accommodating staff further enhanced the guests' stay. While the occasional issue with bed comfort was noted, the general consensus is that the hotel offers a clean and comfortable stay with great service and an excellent location.
Cleanliness
Nestled in the heart of Mexico City, Zocalo Central & Rooftop stands out for its exceptional cleanliness and comfort. Guest reviews consistently highlight the spotlessly clean rooms, which are well-maintained and equipped to meet high standards of hygiene. The facilities, from the cozy rooms to the lounge and café bar, are frequently noted for their immaculate upkeep, contributing to a sense of comfort and ease.
The hotel's commitment to cleanliness is further emphasized through its compliance with COVID-19 regulations, ensuring a safe environment for all guests. The friendly and attentive staff play a key role in maintaining these standards, leaving a positive impression on visitors.
Although a few guests mentioned minor issues such as small room sizes and occasional lapses in bathroom cleaning, the overwhelming majority praise the hotel's dedication to maintaining clean and comfortable spaces. With clean rooms and friendly service, coupled with thoughtful amenities like complimentary water bottles on every floor and a well-stocked café, Zocalo Central & Rooftop offers a meticulously clean and inviting stay in Mexico City.
Staff
At the heart of the Zocalo Central & Rooftop Mexico City is a team of staff who consistently deliver exceptional service, leaving an impression of friendliness, professionalism and attentiveness. Guests frequently highlight the excellent reception staff, who are described as incredibly helpful, super nice and efficient. The overall service throughout the hotel is commendable, particularly the interactions at the front desk and concierge, which receive accolades for their welcoming and courteous nature.
The staff's proficiency in English further enhances the guest experience, providing seamless communication and assistance. Housekeeping, bellmen and waitstaff also earn praise for their courteous and helpful attitudes, contributing to a stay that feels both comfortable and luxurious.
Notable mentions go to individuals such as Antonio, Eduardo, Francisco, Luis and Melissa, whose personal attentiveness and friendly demeanor stand out. Whether organizing drivers, making dinner reservations or simply offering a kind smile, the hotel’s employees go above and beyond to ensure guest satisfaction.
Despite occasional feedback on less attentive service in the restaurant, the majority of interactions are lauded for their dedication and kindness. This strong team ethos ensures that each stay is memorable with guests frequently appreciating the careful and professional treatment received. Overall, Zocalo Central & Rooftop Mexico City sets a high bar with its excellent staff, creating a welcoming and enjoyable environment for all visitors.
Wi-Fi
Zocalo Central & Rooftop Mexico City offers complimentary WiFi access throughout the hotel with many guests appreciating the ease of use, good speed and consistent performance. Several reviewers highlighted the great coverage and reliability of the internet, making it well-suited for general use. However, some travelers experienced occasional connectivity issues, such as intermittent signal drops and slow speeds. These problems were noted particularly for business travelers who require stable internet for their needs. Despite these occasional hiccups, the general consensus points to a satisfactory online experience during the stay.
Parking
Many guests of Zocalo Central & Rooftop Mexico City praise the hotel’s parking amenities. The valet parking service is frequently highlighted as very good and reliable. Visitors appreciate that parking is free, making it a convenient choice for those driving into the city. Despite occasional difficulties due to street blockages from demonstrations, the hotel's staff is noted for their helpfulness in navigating these challenges. The availability of discounted parking adds further convenience, especially given the central location. Additionally, guests feel reassured by the safe and ample parking spots provided. The hotel also facilitates ease of transportation with readily available car and taxi services, further enhancing the overall accessibility for guests.
Family
Zocalo Central & Rooftop Mexico City is consistently praised as an excellent choice for families. The hotel offers numerous family rooms and suites tailored to accommodate different family sizes. Guests frequently note how comfortable and well-suited these rooms are for both small and large groups, highlighting their convenience and spaciousness.
Upon arrival, the staff's attention to detail shines through - adults are welcomed with a tequila shot and a comprehensive orientation, while children receive a more playful greeting with a lollipop and juice. The hotel's 24-hour coffee shop, offering free snacks and drinks, is a particularly appreciated feature for families on the go.
Special occasions are thoughtfully celebrated with staff going above and beyond to make moments like birthday celebrations unforgettable. The family-friendly atmosphere is further enhanced by the hotel's exceptional and friendly staff, who make every guest feel at home.
Zocalo Central also offers practical support for families, such as arrangement for wheelchair assistance and complimentary food and drinks, making the stay as comfortable and stress-free as possible. Whether it's for a holiday celebration or general family travel, the hotel is highly recommended for its warm and accommodating environment. Families planning to explore Mexico City will find Zocalo Central & Rooftop a reliable and welcoming base for their adventures.
Nightlife
Zocalo Central & Rooftop Mexico City is a prime destination for those seeking vibrant nightlife in the heart of the city. The location is perfectly nestled in a bustling area with numerous restaurants, bars and clubs, making it a great place to enjoy dinner or drinks after dark. The nearby cafes are known for their friendly atmosphere, adding to the relaxed yet lively ambiance that isn't overly touristy.
One standout feature is the rooftop bar, which offers an amazing view and a fantastic place to soak in the city's energy. The nightlife in the surrounding area is notably lively with nearby bars and clubs contributing to the excitement and vibrant atmosphere. While the central location means convenience and easy access to various nighttime activities, it also brings some nighttime noise, which may be a consideration for lighter sleepers.
Overall, Zocalo Central & Rooftop Mexico City is recommended for its close proximity to bustling nightlife, offering a great mix of dining and entertainment options right at its doorstep.
4 Star
The guest reviews for Zocalo Central & Rooftop Mexico City indicate that while the hotel is marketed as a five-star property, it functions more like a solid four-star hotel. Guests appreciate its superb location, the friendliness of the staff and the convenience of a 24-hour cafeteria. The hotel is described as very good with everything being clean, safe and comfortable. The establishment is noted for its luxurious four-star experience, excellent condition and four-star worthy decoration and ambiance.
Reviewers highlight the hotel's perfect suitability for a comfortable four-star stay, mentioning four-star amenities and services. The breakfast, which is included in the stay, adds to the overall positive experience. Friendly and helpful staff further enhance the pleasant atmosphere.
While some felt that the pricing could be more reasonable and did not always see the value for money, others found the price fitting for the value provided. The hotel generally meets and sometimes exceeds expectations for a four-star rating, making it a recommended choice for those seeking quality and comfort in Mexico City.
Business
Zocalo Central & Rooftop Mexico City has garnered positive feedback from business travelers, who appreciate its suitability for work-related stays. The hotel offers quiet rooms, creating an ideal environment for conducting business and focusing on tasks. Business-friendly amenities, including meeting rooms, contribute to the convenience of organizing professional gatherings. Travelers note that the hotel's location supports productive stays, offering a tranquil setting away from the usual city noise.
Professional and well-trained staff enhance the lodging experience, providing services that meet industry standards. The hotel's overall setup and facilities make it an excellent choice for business trips, ensuring a comfortable and efficient stay for those traveling for work. Whether combining business with leisure or focusing solely on professional commitments, Zocalo Central & Rooftop Mexico City is well-suited to the needs of business travelers.
Honeymoon
Zocalo Central & Rooftop Mexico City offers numerous amenities and facilities tailored for honeymooners. The hotel features a honeymoon suite, designed specifically for couples seeking a romantic stay. Guests frequently highlight the romantic terrace view, perfect for honeymooners looking to enjoy a picturesque setting. The location itself is deemed honeymoon-worthy with special places that cater to couples. Additionally, honeymoon packages are available, making it an ideal destination for newlyweds. The reception services at the hotel are also praised, contributing to an overall perfect honeymoon experience.
Luxury
Zocalo Central & Rooftop Mexico City delivers a luxurious experience, being widely appreciated for its high-end accommodations and impeccable service. This 5-star establishment is adorned with modern, tasteful and elegant decor, creating an overall luxurious ambiance. Guests praise the luxurious amenities and high-quality products available throughout the hotel, which add to the refined atmosphere.
The hotel's chic and spectacular building houses modernly designed rooms and luxurious bathrooms, ensuring a comfortable and pleasant stay. Highlights include the top-of-the-line breakfast and a super luxury spa, both contributing to the high level of luxury evident everywhere. The rooftop restaurant is particularly magical, offering stunning views and a delightful dining experience.
Customer service is exceptional, often rated as a ten, enhancing the stay's luxurious feel. Additionally, the hotel maintains a high standard of cleanliness, reinforcing its status as a high-end establishment. Despite its luxury status, guests find the hotel to be worth the cost, enjoying the elegant and cozy interiors.
Zocalo Central & Rooftop appears to be a favorite for those seeking a luxurious stay in the heart of Mexico City with glowing endorsements for both rest and overall experience. This hotel exemplifies luxury in every aspect, making it a highly recommended choice for discerning travelers.
Romantic
Situated in the heart of Mexico City, Zocalo Central & Rooftop is an ideal destination for a romantic getaway. Its romantic location with breathtaking views of historic sites, makes it particularly appealing to couples. The rooftop restaurant, terrace and balconies offer stunning vistas of Zocalo, enhancing the romantic atmosphere. Guests frequently highlight the romantic ambiance of the Balcon del Zocalo, where they enjoyed outdoor dining and a variety of breakfast options.
The hotel's beautiful historic building foyer and romantic seating areas like couches amplify the overall charm. Couples can savor their meals in the romantic terrace or rooftop settings with the café and bar providing perfect spots for intimate moments. The establishment's superb rooftop and stellar location further contribute to making stays memorable and romantically charged. Overall, Zocalo Central & Rooftop captures the essence of romance through its views, atmosphere and setting, making it a superb choice for couples seeking an unforgettable experience.
No, Zocalo Central & Rooftop Mexico City doesn't have any pool.
No, a spa isn't available at Zocalo Central & Rooftop Mexico City.
No, Zocalo Central & Rooftop Mexico City doesn't allow dogs.
No, parking facilities aren't available at Zocalo Central & Rooftop Mexico City.
Yes, Zocalo Central & Rooftop Mexico City has a gym.