Best Western Plus Miami-Doral/Dolphin Mall
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Summary of reviewsBest Western Plus Miami-Doral/Dolphin Mall offers a notable combination of location, convenience and comfort, making it a favored choice for many travelers visiting Miami, particularly those on a budget. The hotel’s central positioning in the heart of Doral stands out, being in close proximity to Miami International Airport, Dolphin Mall and numerous shopping centers. Guests value the easy access to major highways, restaurants, supermarkets and gas stations. Complementary features like ample free parking and convenient public transportation options further enhance its appeal.
The breakfast provided is generally well-received for its variety and convenience with typical American breakfast items frequently replenished to meet guests' needs. However, there is room for improvement in terms of variety, quality and managing congestion during serving hours.
The rooms are praised for their spaciousness and comfort, equipped with amenities such as mini-fridges, microwaves and coffee makers, enhancing the overall convenience, especially for extended stays. Nonetheless, the hotel faces criticism for rooms that feel dated and sometimes lack proper maintenance with issues like musty smells, dirty carpets and insufficient housekeeping services being noted.
Cleanliness of the hotel receives mixed feedback. Many guests find the rooms clean and well-arranged with friendly cleaning staff contributing positively. However, others highlight issues such as musty odors, damp carpets and inconsistent housekeeping.
The staff is frequently commended for their friendliness, attentiveness and ease of communication, particularly those who assist in multiple languages including Spanish. Whilst many interactions are positive, consistency in service quality remains an area for improvement.
Wi-Fi service is another aspect where guests have divergent experiences. While some enjoy reliable and fast internet access, others face significant connectivity issues, impacting their overall stay.
The gym and pool areas provide basic amenities and have potential, though maintenance and better upkeep are necessary to meet guest expectations and enhance satisfaction.
Free on-site parking is a significant perk, noted for its convenience, security and ease of access.
Families find the hotel accommodating with spacious rooms and friendly service making for a comfortable stay. However, additional child-friendly amenities could improve the experience further.
Many guests appreciate the comfortable beds, although there is a divide in opinions based on the varying conditions of mattresses and bed sizes from room to room.
Overall, Best Western Plus Miami-Doral/Dolphin Mall presents a good value with its strategic location and comfortable accommodations, but addressing the noted maintenance and service consistency issues could significantly enhance the guest experience.
Categories
The breakfast provided is generally well-received for its variety and convenience with typical American breakfast items frequently replenished to meet guests' needs. However, there is room for improvement in terms of variety, quality and managing congestion during serving hours.
The rooms are praised for their spaciousness and comfort, equipped with amenities such as mini-fridges, microwaves and coffee makers, enhancing the overall convenience, especially for extended stays. Nonetheless, the hotel faces criticism for rooms that feel dated and sometimes lack proper maintenance with issues like musty smells, dirty carpets and insufficient housekeeping services being noted.
Cleanliness of the hotel receives mixed feedback. Many guests find the rooms clean and well-arranged with friendly cleaning staff contributing positively. However, others highlight issues such as musty odors, damp carpets and inconsistent housekeeping.
The staff is frequently commended for their friendliness, attentiveness and ease of communication, particularly those who assist in multiple languages including Spanish. Whilst many interactions are positive, consistency in service quality remains an area for improvement.
Wi-Fi service is another aspect where guests have divergent experiences. While some enjoy reliable and fast internet access, others face significant connectivity issues, impacting their overall stay.
The gym and pool areas provide basic amenities and have potential, though maintenance and better upkeep are necessary to meet guest expectations and enhance satisfaction.
Free on-site parking is a significant perk, noted for its convenience, security and ease of access.
Families find the hotel accommodating with spacious rooms and friendly service making for a comfortable stay. However, additional child-friendly amenities could improve the experience further.
Many guests appreciate the comfortable beds, although there is a divide in opinions based on the varying conditions of mattresses and bed sizes from room to room.
Overall, Best Western Plus Miami-Doral/Dolphin Mall presents a good value with its strategic location and comfortable accommodations, but addressing the noted maintenance and service consistency issues could significantly enhance the guest experience.
Hotel for Honeymoon
Family Friendly Hotel
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Hotel with Parking
Cheap Hotel
Accessible Hotel
Hotel with Gym
3-Star Hotel
Hotel with Outdoor Pool
Guest Reviews
Situated in the heart of Doral, the Best Western Plus Miami-Doral/Dolphin Mall boasts an excellent location noted for its close proximity to numerous key destinations. Convenience is a standout feature with Miami International Airport, Dolphin Mall and various shopping centers just minutes away. Guests appreciate the easy access to major highways, restaurants, supermarkets and gas stations, making it an ideal choice for those needing a central base for activities and errands in Miami.
The hotel's neighborhood is praised for being quiet yet accessible, offering a peaceful retreat while still being near bustling commercial areas. The presence of nearby dining options, ranging from fast food to full-service restaurants, adds to the convenience for travelers. Furthermore, the availability of free parking and public transportation options makes getting around even easier.
In addition to its prime location, the hotel is recognized for offering good value for money with comfortable and clean rooms. A breakfast buffet is included, adding to the overall positive guest experience. The strategic placement of the property ensures that whether for shopping excursions, business trips or leisure activities, all guests find it highly accommodating.
Overall, the Best Western Plus Miami-Doral/Dolphin Mall provides a notable balance of location, convenience and comfort, making it a favored choice among travelers visiting Miami.
Guests at the Best Western Plus Miami-Doral/Dolphin Mall have a variety of opinions about the hotel's breakfast offerings. The majority of reviews highlight positive aspects such as a good selection, hearty and satisfying options and the convenience of a complimentary breakfast included in the stay. Many guests appreciated the varied breakfast menu that was often replenished, featuring typical American breakfast items like waffles, eggs, pastries and fruits. Some have found the breakfast to be above average or even excellent, praising the diverse options available.
However, there are also numerous comments suggesting areas for improvement. Common criticisms include the lack of variety and repetitiveness of the menu, limited breakfast hours and the use of plastic utensils and paper plates. Some guests found the breakfast space small and often crowded. Additionally, a segment of reviewers felt that the breakfast quality was lacking, noting the absence of healthier options like more fruits and proteins and expressing dissatisfaction with the taste and presentation.
During the COVID-19 pandemic, breakfast services were adjusted to a grab-and-go format, which did not sit well with several guests who mentioned that the items offered were predominantly carbohydrates and lacked variety. These pre-packaged breakfasts, served in brown bags, often included items like bread, granola bars and juice, drawing criticism for their limited content and lack of customization.
Overall, while many guests enjoyed the breakfast, there is a consensus that the hotel could enhance the breakfast experience with more varied and higher-quality options, extended serving hours and better accommodation of guest preferences.
The Best Western Plus Miami-Doral/Dolphin Mall receives diverse feedback regarding its rooms with a significant emphasis on spaciousness and comfort. Many guests appreciated the large, clean and comfortable rooms, noting the suitable amenities like mini-fridges, microwaves and coffee makers, which are especially appreciated for longer stays and families. The price-quality ratio is considered favorable by some visitors, alongside a generally quiet and safe environment.
However, there are multiple mentions of the rooms being dated and in dire need of renovations. Common issues include a pervasive smell of humidity and mustiness, dirty carpets and insufficient room cleaning with some noting that housekeeping was not done daily. There are also complaints about outdated furniture, stained sheets and moldy conditions. Some maintenance issues, such as clogged bathtubs and faulty room access cards, were also reported.
In summary, while the Best Western Plus Miami-Doral/Dolphin Mall offers comfort and spaciousness, it struggles with cleanliness and maintenance issues, making some rooms feel old and neglected. Improvements in room renovations and housekeeping could significantly enhance the guest experience.
Visitors to the Best Western Plus Miami-Doral/Dolphin Mall have diverse opinions regarding the beds. Many guests commend the comfort, noting that the beds offer a restful sleep with descriptions like very comfortable bed, comfy bed and comfortable and cozy bed appearing frequently. The quality of mattresses is often highlighted with some pointing out that the mattress was amazing. Size seems to be a benefit in some rooms, as larger bed options like king size bed are appreciated.
However, there are notable criticisms that potential guests should consider. Although comfort is frequently praised, there are consistent reports of uncomfortable, small and outdated beds. Issues such as hard beds, worn out beds and back pain-inducing mattresses are mentioned by several reviewers. The sofa bed receives significant criticism, being described as very uncomfortable and even unbearable.
In summary, while many guests have positive experiences with comfortable and sometimes quite spacious beds, it appears that the quality and conditions of the beds vary significantly from room to room. This discrepancy might lead to mixed experiences among guests.
At Best Western Plus Miami-Doral/Dolphin Mall, guest reviews of cleanliness present a mixed picture. Positive remarks highlight spacious and well-arranged rooms that are often described as clean with friendly cleaning staff making the effort to keep the place tidy. Common areas, including the reception, are noted for their cleanliness and the hotel's general ambiance is sometimes praised.
However, there are significant issues that many guests have pointed out. There are recurring mentions of musty smells in the rooms and hallways with some rooms having damp carpets that exacerbate the odor problems. Bathrooms frequently receive criticism for being worn out and moldy and the need for a deep cleaning is often emphasized. Housekeeping appears inconsistent with multiple reports of rooms not being cleaned daily unless specifically requested. Other problems include dirty carpets, stained linens and overall outdated facilities. These cleanliness concerns are sometimes attributed to reduced cleaning frequency due to COVID-19 protocols.
Overall, while some guests find the hotel's cleanliness satisfactory, many feel that improvements in housekeeping and maintenance are needed to meet higher standards.
The staff at Best Western Plus Miami-Doral/Dolphin Mall receives a wide array of feedback from guests, highlighting both exceptional and less satisfactory experiences. Numerous guests commend the staff for being fantastic, friendly, polite and attentive. The kitchen and housekeeping teams, in particular, are often noted for their friendliness and helpfulness. Front desk operations also receive praise for accommodating and efficient service with quick check-ins and check-outs contributing to a pleasant stay for many visitors.
There is, however, a significant number of reviews pointing out areas for improvement. Some guests report encounters with unfriendly, unhelpful and inattentive staff, especially at reception. Specific individuals within the front desk staff have been described as rude or indifferent, which unfortunately detracts from the overall guest experience. Instances of staff busy with personal conversations and not attending to guests' needs were mentioned, suggesting a lack of consistency in service quality.
Despite these issues, positive traits such as the staff's ability to speak multiple languages, including Spanish and their willingness to assist with requests stand out. Managed well, these elements contribute to the hotel’s potential to offer great customer service. Individual staff members, including those named specifically, often go above and beyond, enhancing the guests’ stay with their professionalism and warm interactions.
In summary, while the staff at Best Western Plus Miami-Doral/Dolphin Mall is frequently highlighted for their commendable service and accommodating nature, there are notable gaps in consistency that, if addressed, could significantly elevate the overall guest experience.
At the Best Western Plus Miami-Doral/Dolphin Mall, guests have a mixed experience with the Wi-Fi service. Positive feedback highlights that the hotel offers free Wi-Fi with many guests noting that the Wi-Fi connection was solid and reliable. Some reviewers even described the Wi-Fi as good or very good, which seems to enhance the overall convenience of their stay.
However, numerous guests encountered significant issues with the internet service. Many reported instances of Wi-Fi being very slow, unreliable, or not functioning at all in their rooms. There were mentions of the Wi-Fi dropping frequently and being unavailable for extended periods. Such inconsistent connectivity proved problematic, especially for those needing a stable internet connection for work purposes.
While some guests enjoyed seamless Internet access, others found the Wi-Fi service less than satisfactory, indicating a need for the hotel to improve its overall Wi-Fi infrastructure.
The gym at Best Western Plus Miami-Doral/Dolphin Mall is accessible 24/7 and features basic equipment such as a treadmill, bike and dumbbells. While designed to be functional, many guests noted that it is small and often in need of maintenance with some reporting that the air conditioning was not working. Despite these points, there is potential for improvement to better meet guest expectations for a fitness facility.
The pool area at Best Western Plus Miami-Doral/Dolphin Mall has received a mix of feedback from guests. Many visitors found the pool area attractive, complimenting its overall aesthetic and serene environment. Descriptions such as "nice pool area," "beautiful pool," and "clean and sanitary pool" suggest that when well-maintained, the pool offers a pleasant experience. Some guests enjoyed the quiet and had a good time using the pool facilities whenever available.
However, the pool's cleanliness and maintenance have been recurring issues. Numerous reviews highlight that the pool was often dirty or murky with debris at the bottom and murky water being common complaints. On several occasions, the pool was closed for maintenance or simply not working, leading to disappointment among visitors. The availability of pool towels and seating also presented problems with mentions of damaged chairs and no towels at times.
While some visitors found the pool decent and enjoyed their time there, consistent upkeep and maintenance appear to be critical areas needing improvement to enhance guest satisfaction. The potential of the pool area can be realized through better maintenance practices and improved service management.
The parking situation at the Best Western Plus Miami-Doral/Dolphin Mall has received notable praise from guests. A standout feature is the substantial amount of free parking spaces available, eliminating any additional fees and providing great value. The parking area is described as secure, spacious and easy to navigate, ensuring guests have no trouble finding spots. The convenience of on-site parking further adds to the positive experience with some guests highlighting the quiet and safe environment. Its proximity to shopping areas like Dolphin Mall is also a plus, making it an ideal spot for those planning to drive during their stay. Despite a few isolated issues with parking, overall, the hotel offers a reliable and accommodating parking experience.
The Best Western Plus Miami-Doral/Dolphin Mall appears to be a solid choice for families visiting the Miami area, offering a blend of comfort, convenience and safety. Located near the airport, it provides a secure environment that feels safe for families. The ample parking and friendly, helpful staff contribute to the overall positive experience. The spacious, comfortable rooms, featuring amenities such as double beds and sofa beds, cater well to families, ensuring both children and parents can rest comfortably.
Breakfast options start early, which can be convenient for families with busy schedules and basic amenities such as permanent ice service make handling Miami's heat more manageable. Additionally, the hotel has a nice pool area and while the property might not be exceptionally kid-friendly, it remains a good fit for family stays due to its family-oriented atmosphere and familiar environment.
While there might not be specific family-friendly amenities highlighted, the combination of location, room size and general comfort makes it a satisfactory option for anyone traveling with children. The reviews suggest that the facilities and hospitality offered contribute to a pleasant family stay.
'Best Western Plus Miami-Doral/Dolphin Mall' stands out as a solid choice for budget-conscious travelers. It provides good value for the money with its fairly priced accommodations and meets the basic characteristics of a three-star hotel. Guests find the standard services acceptable, underscoring the hotel’s friendly, efficient service and well-maintained facilities. While not luxurious, it's considered comfortable, quiet and a good option for short stays, especially for 1 to 2 nights.
The breakfast offerings are American-style and basic yet repetitive, aligning with the expectations for this hotel category. The overall experience at the hotel includes friendly staff, a satisfactorily clean environment and standard amenities. Although some reviews suggest that the hotel doesn't entirely live up to three-star expectations, many guests see it as a good, simple place that meets the needs of a tourist class hotel.
In conclusion, it's a great cost-benefit option for travelers looking for an affordable, no-frills stay with positive remarks on service quality and general maintenance.
Best Western Plus Miami-Doral/Dolphin Mall offers facilities and services well-suited for business travelers. The central location makes it ideal for business trips, providing convenient access for those in transit or stays of one night. Guests appreciate the excellent service and amenities tailored for business stays, such as a business center, comfortable working spaces and business rooms equipped with essentials.
The hotel ensures a pleasant stay with a variety of additional amenities. The lobby is noted for its cleanliness and guests have access to beverages like juice at all times. Rooms come with practical features including blackout curtains, a working fridge and a coffee maker. While the air conditioning units show some signs of aging and there have been occasional issues with the TVs and printer, the overall environment remains conducive for business activities. The pool area offers a nice spot to unwind and the price-performance ratio is favorable. This makes the hotel a sensible and satisfactory choice for business travelers visiting the Miami-Doral area.
The Best Western Plus Miami-Doral/Dolphin Mall receives positive remarks regarding its accessibility for guests with disabilities. Reviews highlight that the hotel offers rooms with accessibility options and is generally described as accessible and comfortable. Handicap accessible features are mentioned favorably and the availability of an elevator adds to the convenience. Despite some comments on housekeeping frequency and cleanliness, the overall sentiment emphasizes the hotel's accessibility and comfort.
The outdoor pool at Best Western Plus Miami-Doral/Dolphin Mall has received mixed reviews. Guests have described the pool as beautiful and well-kept with children particularly enjoying it. However, some reviews mentioned that the pool was closed for maintenance or under renovation during their stay, which led to disappointment for some visitors. Seating around the pool seems limited and there were a few mentions of damaged or insufficient deck chairs. Overall, when available, the pool area is appreciated but there have been instances where it was not accessible or didn't meet some guests' expectations.
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Location
The hotel's neighborhood is praised for being quiet yet accessible, offering a peaceful retreat while still being near bustling commercial areas. The presence of nearby dining options, ranging from fast food to full-service restaurants, adds to the convenience for travelers. Furthermore, the availability of free parking and public transportation options makes getting around even easier.
In addition to its prime location, the hotel is recognized for offering good value for money with comfortable and clean rooms. A breakfast buffet is included, adding to the overall positive guest experience. The strategic placement of the property ensures that whether for shopping excursions, business trips or leisure activities, all guests find it highly accommodating.
Overall, the Best Western Plus Miami-Doral/Dolphin Mall provides a notable balance of location, convenience and comfort, making it a favored choice among travelers visiting Miami.
Breakfast
However, there are also numerous comments suggesting areas for improvement. Common criticisms include the lack of variety and repetitiveness of the menu, limited breakfast hours and the use of plastic utensils and paper plates. Some guests found the breakfast space small and often crowded. Additionally, a segment of reviewers felt that the breakfast quality was lacking, noting the absence of healthier options like more fruits and proteins and expressing dissatisfaction with the taste and presentation.
During the COVID-19 pandemic, breakfast services were adjusted to a grab-and-go format, which did not sit well with several guests who mentioned that the items offered were predominantly carbohydrates and lacked variety. These pre-packaged breakfasts, served in brown bags, often included items like bread, granola bars and juice, drawing criticism for their limited content and lack of customization.
Overall, while many guests enjoyed the breakfast, there is a consensus that the hotel could enhance the breakfast experience with more varied and higher-quality options, extended serving hours and better accommodation of guest preferences.
Rooms
However, there are multiple mentions of the rooms being dated and in dire need of renovations. Common issues include a pervasive smell of humidity and mustiness, dirty carpets and insufficient room cleaning with some noting that housekeeping was not done daily. There are also complaints about outdated furniture, stained sheets and moldy conditions. Some maintenance issues, such as clogged bathtubs and faulty room access cards, were also reported.
In summary, while the Best Western Plus Miami-Doral/Dolphin Mall offers comfort and spaciousness, it struggles with cleanliness and maintenance issues, making some rooms feel old and neglected. Improvements in room renovations and housekeeping could significantly enhance the guest experience.
Beds
However, there are notable criticisms that potential guests should consider. Although comfort is frequently praised, there are consistent reports of uncomfortable, small and outdated beds. Issues such as hard beds, worn out beds and back pain-inducing mattresses are mentioned by several reviewers. The sofa bed receives significant criticism, being described as very uncomfortable and even unbearable.
In summary, while many guests have positive experiences with comfortable and sometimes quite spacious beds, it appears that the quality and conditions of the beds vary significantly from room to room. This discrepancy might lead to mixed experiences among guests.
Cleanliness
However, there are significant issues that many guests have pointed out. There are recurring mentions of musty smells in the rooms and hallways with some rooms having damp carpets that exacerbate the odor problems. Bathrooms frequently receive criticism for being worn out and moldy and the need for a deep cleaning is often emphasized. Housekeeping appears inconsistent with multiple reports of rooms not being cleaned daily unless specifically requested. Other problems include dirty carpets, stained linens and overall outdated facilities. These cleanliness concerns are sometimes attributed to reduced cleaning frequency due to COVID-19 protocols.
Overall, while some guests find the hotel's cleanliness satisfactory, many feel that improvements in housekeeping and maintenance are needed to meet higher standards.
Staff
There is, however, a significant number of reviews pointing out areas for improvement. Some guests report encounters with unfriendly, unhelpful and inattentive staff, especially at reception. Specific individuals within the front desk staff have been described as rude or indifferent, which unfortunately detracts from the overall guest experience. Instances of staff busy with personal conversations and not attending to guests' needs were mentioned, suggesting a lack of consistency in service quality.
Despite these issues, positive traits such as the staff's ability to speak multiple languages, including Spanish and their willingness to assist with requests stand out. Managed well, these elements contribute to the hotel’s potential to offer great customer service. Individual staff members, including those named specifically, often go above and beyond, enhancing the guests’ stay with their professionalism and warm interactions.
In summary, while the staff at Best Western Plus Miami-Doral/Dolphin Mall is frequently highlighted for their commendable service and accommodating nature, there are notable gaps in consistency that, if addressed, could significantly elevate the overall guest experience.
Wi-Fi
However, numerous guests encountered significant issues with the internet service. Many reported instances of Wi-Fi being very slow, unreliable, or not functioning at all in their rooms. There were mentions of the Wi-Fi dropping frequently and being unavailable for extended periods. Such inconsistent connectivity proved problematic, especially for those needing a stable internet connection for work purposes.
While some guests enjoyed seamless Internet access, others found the Wi-Fi service less than satisfactory, indicating a need for the hotel to improve its overall Wi-Fi infrastructure.
Gym
Pool
However, the pool's cleanliness and maintenance have been recurring issues. Numerous reviews highlight that the pool was often dirty or murky with debris at the bottom and murky water being common complaints. On several occasions, the pool was closed for maintenance or simply not working, leading to disappointment among visitors. The availability of pool towels and seating also presented problems with mentions of damaged chairs and no towels at times.
While some visitors found the pool decent and enjoyed their time there, consistent upkeep and maintenance appear to be critical areas needing improvement to enhance guest satisfaction. The potential of the pool area can be realized through better maintenance practices and improved service management.
Parking
Family
Breakfast options start early, which can be convenient for families with busy schedules and basic amenities such as permanent ice service make handling Miami's heat more manageable. Additionally, the hotel has a nice pool area and while the property might not be exceptionally kid-friendly, it remains a good fit for family stays due to its family-oriented atmosphere and familiar environment.
While there might not be specific family-friendly amenities highlighted, the combination of location, room size and general comfort makes it a satisfactory option for anyone traveling with children. The reviews suggest that the facilities and hospitality offered contribute to a pleasant family stay.
3 Star
The breakfast offerings are American-style and basic yet repetitive, aligning with the expectations for this hotel category. The overall experience at the hotel includes friendly staff, a satisfactorily clean environment and standard amenities. Although some reviews suggest that the hotel doesn't entirely live up to three-star expectations, many guests see it as a good, simple place that meets the needs of a tourist class hotel.
In conclusion, it's a great cost-benefit option for travelers looking for an affordable, no-frills stay with positive remarks on service quality and general maintenance.
Business
The hotel ensures a pleasant stay with a variety of additional amenities. The lobby is noted for its cleanliness and guests have access to beverages like juice at all times. Rooms come with practical features including blackout curtains, a working fridge and a coffee maker. While the air conditioning units show some signs of aging and there have been occasional issues with the TVs and printer, the overall environment remains conducive for business activities. The pool area offers a nice spot to unwind and the price-performance ratio is favorable. This makes the hotel a sensible and satisfactory choice for business travelers visiting the Miami-Doral area.
Accessible
Outdoor Pool
Yes, Best Western Plus Miami-Doral/Dolphin Mall has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Best Western Plus Miami-Doral/Dolphin Mall.
No, Best Western Plus Miami-Doral/Dolphin Mall doesn't allow dogs.
Yes, parking facilities are available at Best Western Plus Miami-Doral/Dolphin Mall.
Yes, Best Western Plus Miami-Doral/Dolphin Mall has a gym.
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