Lodge where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? No
Do you perform temperature checks upon guests' arrivals? Yes, to all guests
Do you ensure contactless check-in/check-out? Yes, by using an app
Do the hotel's main entrance doors open automatically? No
Can guests access their room entrance directly from outside the hotel without entering the lobby? Yes, all rooms
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? Yes, for 24 hours.
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival? Yes
Are luggage trolleys sanitized after each use? Yes
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? No
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? There are no elevators
Is furniture in public areas arranged to allow more space for distancing? Yes
Does the hotel operate at a limited capacity? Yes, up to 50% of the rooms can be occupied
Does the hotel accept domestic bookings only? No
Do you allow people who don't stay or work at the hotel to enter its premises? No
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? Yes, New hours: Check-in: 15:00 - Check-out: 12:00
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? No
Do you provide disinfecting wipes in each room? No
Are there hand sanitizing stations throughout the hotel? Yes
Is there a sanitizing sprayer for shoes outside each room? No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? Yes
Do you use delivery robots to get stuff to guests' rooms? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? No
Are rugs removed from guest rooms? Yes
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? Yes
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? Yes
Food & Beverage Service
Do you offer pre-made boxed meals to guests? No
Do you offer single-serve options instead of buffets for breakfast? Yes
Do you offer contactless delivery for in-room dining? Yes
Protocols & Certifications
Do you follow any of these protocols or have you obtained any of these certifications?
AHLA Safe Stay initiative
CDC, EPA, FEMA, FDA, NHS, HSE and OSHA Directives and guidelines
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? Yes
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? No
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes Details: CDC guidelines
Is there a doctor available either on-site or on-call? Yes
Are there any services currently unavailable due to health and safety issues (e.g. valet parking, airport transfer, spa, gym, indoor pool, conference rooms, coffee points, etc.)? Valet parking
Coffee station
Has the hotel closed during the pandemic? Yes
Additional Information: Paperless operations
Check in online available
Virtual concierge available
Opening Program (Dana Health and Safety Experience) in context COVID-19 available
Answers last updated by Las Terrazas de Dana Boutique Lodge & Spa
Luxury Bungalow with Private Terrace & Spa BathThis spacious bungalow features a hot tub and a satellite TV. A private bathroom features a shower and hairdryer. Views of the cloud forest are available. Free WiFi is available.
Deluxe Bungalow FamiliarThe bungalow has 1 bedroom and 1 bathroom with a walk-in shower and a hairdryer. Boasting a terrace with garden views, this bungalow also features a wardrobe and a flat-screen TV with satellite channels. The unit has 3 beds.
King Suite with Spa BathThis suite boasts a hot tub and a spa bath. The spacious suite features 1 bedroom and 1 bathroom with a walk-in shower and a hairdryer. Featuring a terrace with garden views, this suite also offers a wardrobe and a flat-screen TV with satellite channels. The unit offers 2 beds.
Guest Reviews
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Yes, Las Terrazas de Dana Boutique Lodge & Spa has pool(s) that belong to one or more of the following categories: Outdoor Pool. For more information, read the answers to the Pool questionnaire
Yes, a spa is available at Las Terrazas de Dana Boutique Lodge & Spa. For more information, read the answers to the Spa questionnaire
No, Las Terrazas de Dana Boutique Lodge & Spa doesn't allow dogs.
Yes, parking facilities are available at Las Terrazas de Dana Boutique Lodge & Spa.
No, Las Terrazas de Dana Boutique Lodge & Spa doesn't have a gym.