Royal Plaza Montreux
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Directly situated on the shores of Lake Geneva, the hotel offers panoramic views of the Alps and the Lake.
Summary of reviewsThe Royal Plaza Montreux is a highly appreciated hotel, especially for its exceptional location directly on Lake Geneva. Guests frequently highlight the stunning waterfront and mountain views, the nearby lakefront promenade and the convenient access to Montreux's key attractions such as the Montreux Jazz Festival, Christmas markets and the city center. The hotel's proximity to public transportation and local amenities further enhances its appeal.
The breakfast service receives mixed reviews with many guests praising the variety, freshness of the products and the beautiful setting of the terrace by the lake. Positive comments focus on the "perfect breakfast buffet" and "amazing breakfast." However, some guests feel that the breakfast does not meet the five-star standard, criticizing the variety, high costs and additional charges for certain items.
The dining experience at the hotel's restaurant and bar is also mixed. Guests often commend the quality of the food, live music and scenic views with friendly wait staff enhancing the experience. Nonetheless, issues such as a limited menu, slow service and high prices relative to portion sizes are noted.
Rooms at the hotel offer spaciousness, comfort and beautiful views of Lake Geneva and the Alps. Guests widely praise the large balconies, cleanliness, comfortable mattresses and room amenities like air conditioning and mini-fridges. However, the need for renovations and updates is a common critique with mentions of outdated furnishings, noise issues and inadequate soundproofing. While the scenic views and spaciousness add to the charm, the aging infrastructure and maintenance issues detract from the overall experience.
Cleanliness generally receives positive feedback with guests appreciating clean and well-maintained rooms and facilities. Friendly and helpful staff contribute to a positive experience. Nonetheless, inconsistencies in housekeeping standards are noted, including issues such as dirty carpets, mold and outdated furnishings, highlighting the need for more thorough maintenance.
The staff at Royal Plaza Montreux are often praised for their friendliness, attentiveness and helpfulness. Many guests commend the warm and welcoming reception team with specific staff members receiving special mentions for exceptional service. However, there are occasional reports of unprofessional or overwhelmed staff, particularly in housekeeping and during check-in/check-out.
The hotel's free wifi service needs significant improvement with guests frequently experiencing weak signals, instability and poor overall performance. The inconsistent and often unusable connectivity is a major area of concern.
The spa offers a mixed experience as well. Guests often enjoy the pool, sauna and hammam with a clean and well-structured environment being noted. The cozy ambiance and high-quality spa treatments add to the positive aspects. Yet, issues such as overcrowding, malfunctioning facilities and hygiene concerns detract from the overall experience. Service quality and the separation of spa areas are also points of contention.
The gym receives mixed feedback with some guests finding the fitness area adequate despite its size, while others critique it for outdated equipment and the need for renovation. The broader wellness facilities, including the sauna and gym area with sea views, are more positively received.
The hotel’s indoor swimming pool and jacuzzi receive both praise and criticism. Guests appreciate the pleasant atmosphere and well-maintained facilities, though some find the pool small, cold and at times noisy. Maintenance and cleanliness could be improved to enhance the experience.
Parking at the hotel is convenient and secure with guests appreciating the underground parking. However, the high costs associated with parking are a common complaint, along with the need for better organization of the parking space.
Overall, Royal Plaza Montreux offers a compelling stay with breathtaking views, convenient access to local attractions and generally friendly and helpful staff. However, improvements in breakfast variety, room updates, wifi stability and spa facility maintenance would significantly enhance the overall guest experience.
Categories
The breakfast service receives mixed reviews with many guests praising the variety, freshness of the products and the beautiful setting of the terrace by the lake. Positive comments focus on the "perfect breakfast buffet" and "amazing breakfast." However, some guests feel that the breakfast does not meet the five-star standard, criticizing the variety, high costs and additional charges for certain items.
The dining experience at the hotel's restaurant and bar is also mixed. Guests often commend the quality of the food, live music and scenic views with friendly wait staff enhancing the experience. Nonetheless, issues such as a limited menu, slow service and high prices relative to portion sizes are noted.
Rooms at the hotel offer spaciousness, comfort and beautiful views of Lake Geneva and the Alps. Guests widely praise the large balconies, cleanliness, comfortable mattresses and room amenities like air conditioning and mini-fridges. However, the need for renovations and updates is a common critique with mentions of outdated furnishings, noise issues and inadequate soundproofing. While the scenic views and spaciousness add to the charm, the aging infrastructure and maintenance issues detract from the overall experience.
Cleanliness generally receives positive feedback with guests appreciating clean and well-maintained rooms and facilities. Friendly and helpful staff contribute to a positive experience. Nonetheless, inconsistencies in housekeeping standards are noted, including issues such as dirty carpets, mold and outdated furnishings, highlighting the need for more thorough maintenance.
The staff at Royal Plaza Montreux are often praised for their friendliness, attentiveness and helpfulness. Many guests commend the warm and welcoming reception team with specific staff members receiving special mentions for exceptional service. However, there are occasional reports of unprofessional or overwhelmed staff, particularly in housekeeping and during check-in/check-out.
The hotel's free wifi service needs significant improvement with guests frequently experiencing weak signals, instability and poor overall performance. The inconsistent and often unusable connectivity is a major area of concern.
The spa offers a mixed experience as well. Guests often enjoy the pool, sauna and hammam with a clean and well-structured environment being noted. The cozy ambiance and high-quality spa treatments add to the positive aspects. Yet, issues such as overcrowding, malfunctioning facilities and hygiene concerns detract from the overall experience. Service quality and the separation of spa areas are also points of contention.
The gym receives mixed feedback with some guests finding the fitness area adequate despite its size, while others critique it for outdated equipment and the need for renovation. The broader wellness facilities, including the sauna and gym area with sea views, are more positively received.
The hotel’s indoor swimming pool and jacuzzi receive both praise and criticism. Guests appreciate the pleasant atmosphere and well-maintained facilities, though some find the pool small, cold and at times noisy. Maintenance and cleanliness could be improved to enhance the experience.
Parking at the hotel is convenient and secure with guests appreciating the underground parking. However, the high costs associated with parking are a common complaint, along with the need for better organization of the parking space.
Overall, Royal Plaza Montreux offers a compelling stay with breathtaking views, convenient access to local attractions and generally friendly and helpful staff. However, improvements in breakfast variety, room updates, wifi stability and spa facility maintenance would significantly enhance the overall guest experience.
Hotel with EV Charging Stations
Luxury Hotel
Hotel near Golf Courses
Hotel near Ski Resorts
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Dog Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool
Business Hotel
Hotel with Parking
EV charging stations
Hotel with Gym
5-Star Hotel
Hotel with Indoor Pool
Hotel with Heated Pool
Guest Reviews
The Royal Plaza Montreux Hotel boasts an exceptional location that seems to be universally appreciated by its guests. Positioned directly on the picturesque Lake Geneva, the hotel offers stunning waterfront views that many guests have highlighted as a major highlight of their stay. Its proximity to the lakefront promenade provides a serene setting for leisurely walks, enhancing the tranquil atmosphere with beautiful natural surroundings, including views of the mountains.
The hotel's strategic placement not only offers visual appeal but also convenience. It is situated near various points of interest such as the Montreux Jazz Festival grounds, Christmas markets and the city center, making it an ideal base for exploring Montreux. Public transportation is easily accessible with bus stops and the train station within a short walking distance, ensuring that guests can venture out with ease.
Additionally, the hotel’s nearby amenities include a variety of restaurants, shops and entertainment venues, all within easy reach. Whether for a relaxing lakeside retreat or a bustling festival experience, the location of Royal Plaza Montreux provides a perfect blend of scenic beauty and practical accessibility, making it a well-loved choice for visitors.
The breakfast experience at Royal Plaza Montreux receives mixed reviews with both praise and criticism from guests. On the positive side, many guests appreciate the breakfast for its variety, fresh products and the beautiful setting, particularly the terrace by the lake. Descriptions such as "delicious breakfast", "perfect breakfast buffet", "amazing breakfast" and "very varied breakfast" are common with some guests highlighting the friendly and attentive staff.
However, several reviews express disappointment, noting that the breakfast does not live up to the standards expected of a five-star hotel. Complaints center around a lack of variety, high costs and additional charges for certain items like fried eggs and omelets. Terms like "monotonous", "meager" and "not up to standard" appear frequently. Some guests found the offerings to be on par with a three-star hotel rather than a luxury establishment.
Overall, while the breakfast venue and service receive positive remarks, the selection and pricing are seen as areas needing improvement to meet the expectations set by the hotel's five-star rating.
Royal Plaza Montreux's dining experience offers a mixed bag of reviews. On the positive side, guests frequently praise the quality of the food served in the hotel's restaurant and bar with adjectives like delicious, excellent and very good appearing often. Live music and scenic views from the restaurant terrace add to the appealing atmosphere. The wait staff is described as friendly, particularly in the evening, enhancing the dining experience for many.
However, the menu has been critiqued as being quite limited and the service at times can be slow or even unfriendly. Furthermore, the high prices do not always align with the portion sizes or food quality, leading to some disappointment. Specific issues such as the inability to provide lunch during events, slow service in the bar and occasional mishaps with meal preparation have also been noted.
Though diners commend the luxurious ambiance and certain standout dishes, improvements in service efficiency and menu variety could elevate the overall dining experience at Royal Plaza Montreux.
The rooms at Royal Plaza Montreux have received a mixed bag of reviews from guests. Many guests praised the spaciousness and comfort of their rooms, often mentioning large balconies that provide stunning views of Lake Geneva and the Alps. A number of reviews highlight the impeccable cleanliness of the rooms, alongside comfortable mattresses and satisfactory bedding. Additional perks such as air conditioning, mini-fridges and various room amenities were also appreciated.
However, the hotel appears to fall short in several areas, primarily due to its age and need for renovation. Guests frequently described the furniture and decor as outdated and worn out, noting issues like stained carpets, old televisions and creaky, leaky windows. Some reviews mentioned noise issues from street-facing rooms and poor soundproofing. There were also comments about the small size of some rooms and bathrooms with a few even describing them as cramped for the price.
While the old-fashioned charm might be appealing to some, many guests felt that the room conditions did not meet the 5-star standard they expected. Issues such as the need for modern equipment, refurbishment of bathrooms and better room maintenance were common points of criticism. Moreover, there were sporadic reports of specific problems like bad smells, dirty carpets and poor room service, which detracted from overall satisfaction.
In summary, while Royal Plaza Montreux offers spacious rooms with beautiful views and a certain level of comfort, it struggles with its aging infrastructure and room maintenance, affecting the overall guest experience.
The guest reviews of Royal Plaza Montreux reveal mixed experiences with the hotel's beds. Many guests appreciated the comfort of the mattresses, describing them as quite comfortable, superb and well-maintained. The bedding was often noted to be comfortable with clean sheets and great pillows contributing to the overall experience. Some reviews highlighted large, comfy rooms and spare pillows provided in the wardrobes.
However, several guests felt that the beds were not up to their standards. Complaints included beds being too hard or too soft with some mattresses described as old and bumpy. There were instances of beds being joined together to form a double bed, which some guests found uncomfortable. Issues with small duvets and single duvets for double beds were also mentioned. A few guests experienced discomfort due to bed size and cleanliness issues, which impacted their stay.
Overall, while many guests found the beds at Royal Plaza Montreux comfortable and well-maintained, there were notable criticisms regarding mattress firmness, bed configurations and size that detracted from some visitors' comfort.
The Royal Plaza Montreux receives generally favorable feedback regarding cleanliness, but with notable areas for improvement. Many guests highlight the clean and welcoming rooms, often describing them as spacious and well-maintained. The overall hotel and spa facilities are frequently commended for their cleanliness and the friendly and helpful staff contribute to a positive experience for many visitors.
However, some reviewers point out inconsistencies in housekeeping standards. Common issues include dirty carpets, mold in the bathrooms and outdated furnishings. Several reports mention stained and dirty bed covers, inadequate cleaning of public areas and incomplete housekeeping tasks like restocking coffee or replenishing the minibar. There are occasional references to dust, mold and even bugs in some reviews, which detract from the overall exceptional cleanliness noted by others.
While the hotel's location, views and general structure are praised and considered beautiful, these cleanliness issues highlight the need for more consistent maintenance and attention to detail to meet the high expectations of a 5-star hotel.
The staff at Royal Plaza Montreux generally receive high praise for their friendliness, attentiveness and helpfulness. Many guests highlight the welcoming demeanor of the reception team, describing them as warm and ready to assist. Specific mentions of individual staff members, such as Valerio and Ricardo, underscore the personalized and exceptional service some guests experienced.
However, there are instances of inconsistency with a few guests noting encounters with unprofessional or overwhelmed staff. The cleaning crew's performance was also pointed out as occasionally lacking thoroughness. While the reception and front desk staff often leave a positive impression, some guests reported less satisfactory interactions, highlighting moments of rudeness or inefficiency, particularly during check-in and check-out.
Despite these occasional lapses, the overall sentiment leans positively. Guests frequently commend the warm and pleasant atmosphere created by the team, making specific note of their dedication and courteousness. The staff's knowledge of the local area and their proficiency in English also contribute significantly to the guest experience. So while there's room for improvement, particularly in consistency and training, the majority of guest experiences are marked by professional and friendly service.
Guests at Royal Plaza Montreux have consistently faced challenges with the hotel's wifi. Many reviews point out issues such as weak signals, instability and poor overall performance. Some guests mentioned that the wifi was temperamental with connectivity often timing out or being completely unusable, particularly in some rooms and common areas like the gym and lobby. The speed was often not up to par with several users reporting that it was difficult to reach and maintain even basic speeds necessary for everyday tasks like sending emails, streaming content or working remotely. Although a few guests found the wifi stable and functional, these positive remarks were overshadowed by the prevailing sentiment that the internet service needs significant improvement.
The spa at Royal Plaza Montreux has drawn mixed reviews from guests. Overall, many have found the pool pleasant and the sauna and hammam soothing, praising the clean and well-structured environment. High-quality spa treatments and a cozy ambiance have added to a generally positive experience for some visitors. Guests have appreciated the heated pool and the operational relaxation area, as well as the accessible and enjoyable nature of the facilities. The spa reception is often described as pleasant with the inclusion of the spa in the price being a welcome perk.
However, several aspects highlight a need for improvement. The spa is often critiqued for being too small, especially given the size and status of the hotel, leading to overcrowding at times. The facilities, including the steam room and Jacuzzi, have faced issues such as being out of service or not functioning properly. Hygiene concerns, particularly in the hammam, have been mentioned and the overall upkeep of the spa area has not met the expectations of a 5-star establishment according to some guests. Access to the spa has also been described as not entirely relaxing with specific time slots and construction disruptions adding to the inconvenience.
Service quality has been another point of contention with some reviews pointing to unfriendly staff and inadequate supervision. The separation of spa areas into different sections for men and women, along with the small and bare setting, has left some guests disappointed. Despite these drawbacks, the pool, sauna and overall structure still offer a pleasant experience for many, though the consensus indicates that updates and improvements are necessary to fully align the spa with the luxury standards of Royal Plaza Montreux.
The gym at the Royal Plaza Montreux receives mixed feedback from guests. While some find the fitness area to be small, outdated and in need of renovation, others appreciate its adequacy despite its size. The location of the gym and the old equipment are noted as areas that could be improved. However, the overall wellness facilities, including the sauna, gym and sea-view SUN gym area, are described as amazing, suggesting that the broader wellness offerings help to compensate for the gym's shortcomings.
The Royal Plaza Montreux offers an indoor swimming pool and jacuzzi that receive a mix of positive and critical feedback from guests. Those who enjoyed the pool highlight its pleasant atmosphere, well-maintained facilities and relaxing heated pool area, noting that the swimming pool and jacuzzi are included in the price. Many appreciate the fitness center adjacent to the pool and find the overall environment quite inviting with some complimenting the fantastic spa facilities and the cleanliness of the pool area.
However, several guests pointed out that the pool is on the smaller side and that the water can be quite cold, which may not be suitable for everyone, especially children due to the depth. Some reviews mentioned that the pool area can get noisy and lacks sufficient cleanliness at times. Furthermore, a few guests noted that the area feels uninviting and not well connected.
Overall, while the pool at Royal Plaza Montreux has some commendable aspects, particularly in terms of maintenance and relaxation features, there are areas that could benefit from improvements to enhance guest satisfaction.
Visitors to Royal Plaza Montreux have mixed reviews about the parking at the hotel. On the positive side, the underground parking is highlighted as convenient and safe, providing an advantageous option for guests with cars. The private parking garage is mentioned as excellent, offering a secure place to park.
However, many guests find the cost of parking to be too high with numerous mentions of expensive fees. Additional charges for the parking garage are frequently highlighted and some guests feel that the parking prices are exaggerated and could be improved. The parking space itself is noted to need better organization and some guests find the underground area and corridors in need of refreshing.
Overall, while the parking facilities are praised for their convenience and security, the cost is a notable point of concern for many guests.
Royal Plaza Montreux offers an array of family-friendly amenities and activities that cater to guests with children. The hotel is well-regarded for its clean rooms and the staff's expertise in assisting families. Families have expressed satisfaction with the family room reservations and the hotel is noted as being suitable for family stays and bookings. The hotel's breakfast is described as family-friendly, providing an array of options appealing to both adults and children.
For swimming enthusiasts, it is possible for families to use the pool. However, the noise levels during quiet times in the pool area can be a concern with children playing and causing disturbances. It's recommended that the hotel establishes specific hours for families with children at the pool to manage noise levels better.
Despite some reviews mentioning that it's not entirely child-friendly due to noise, many guests have highlighted the hotel's ability to accommodate families with kids. The overall experience for families is positive, making Royal Plaza Montreux an ideal choice for a weekend trip or a memorable family outing. The presence of family-friendly activities and the hotel's proactive approach in helping families ensures a pleasant stay.
Royal Plaza Montreux has garnered mixed reviews when it comes to its five-star rating, facilities and services. Despite being marketed as a five-star establishment, many guests felt it falls short of the luxury and quality one would expect at this level. While the hotel offers some five-star amenities and a top-quality establishment, issues such as outdated decor, old facilities and unconvincing breakfast buffet detract from the overall experience.
The service, although sometimes praised as good, often does not meet the five-star standard with a notable absence of small treats and extras usually provided in luxury hotels. Some rooms and facilities show signs of aging, such as stained carpets and mold in bathrooms, which guests found particularly disappointing for a hotel of this caliber. The hotel’s pricing has also been frequently called into question with many feeling it does not align with the level of service and quality provided.
On the positive side, Royal Plaza Montreux benefits from a good location and decent service at times, described by some as luxurious and reasonable for a five-star hotel. However, overall, the consensus suggests that while the hotel presents itself as a five-star establishment, it often fails to deliver the expected standard with many guests recommending a re-evaluation of its rating.
Royal Plaza Montreux stands out as a highly suitable choice for business travelers. With ample amenities designed to meet business needs, the hotel offers an excellent environment for professionals. Participants attending congresses will find the reception service outstanding, ensuring a smooth and efficient experience.
The hotel's business suite rooms provide an ideal setting for work, while its excellent facilities support a productive stay. Charging facilities for electric cars add to the convenience for modern business travels. Whether for meetings or other professional engagements, the venue includes well-equipped meeting rooms, making it perfect for business stays. Overall, Royal Plaza Montreux is a convenient and appreciated destination for business purposes.
Royal Plaza Montreux stands out for its commitment to accessibility with numerous positive mentions highlighting its wheelchair accessible rooms and other accessible features throughout the hotel. Guests appreciated the accommodating staff who were attentive to accessibility needs. Despite a lack of gym facilities and the occasional mention of small bathroom entrances that might challenge wheelchair access, the majority of feedback underscores that the hotel is accessible for everybody. Overall, Royal Plaza Montreux receives favorable reviews for its efforts in providing an accessible stay for guests with disabilities.
The Royal Plaza Montreux offers an indoor swimming pool that guests have found to be a valuable addition to their stay, providing a nice touch to the hotel’s facilities. The heated pool and designated relaxation area are fully operational, allowing for a pleasant experience despite its smaller size. While some guests have noted the pool can be cold and the area may be noisy, overall, it serves as a satisfactory amenity for those looking to unwind and enjoy a swim during their visit.
Royal Plaza Montreux boasts a commitment to luxury with well-maintained facilities and a range of high-quality services. Guests frequently praise the luxurious atmosphere, from the elegantly designed interiors to the stunning decorations throughout the hotel. The lake view rooms and luxurious amenities such as the spa treatments enhance the overall opulent experience.
Despite these positive aspects, some reviews indicate a disparity between guest expectations and actual experiences, particularly regarding room quality and meeting the standards anticipated of a 5-star establishment. While some guests find the hotel embodies true five-star luxury with its comfortable and classy environment, others believe the rooms fall short, sometimes likening them to a 3-star accommodation. These contrasting opinions suggest that while the Royal Plaza Montreux aims to provide a luxurious stay, not all guests feel it fully meets the 5-star criteria.
Royal Plaza Montreux is the ideal destination for couples seeking a romantic retreat. Situated in a charming and romantic city, the hotel offers tranquility and romance, making it perfect for a weekend getaway to celebrate special occasions like wedding anniversaries or honeymoons. Guests appreciate the large, very clean rooms and the attentive staff who often provide special touches, like little chocolate treats with a note.
The ambiance of the hotel is accentuated by its decorative environment and exceptional comfort. Couples can enjoy the beautiful location with amazing views that create perfect romantic moments, especially from the private terraces. The romantic setting extends beyond the hotel with picturesque paths to the lake offering serene, intimate strolls.
Dining is a highlight with great romantic dinners that guests frequently commend. The romantic feel of the hotel and its surroundings make Royal Plaza Montreux a perfect place to recharge and enjoy quality time together.
Royal Plaza Montreux is recognized for its accommodating and dog-friendly environment, making it a convenient choice for pet owners. The hotel ensures a warm welcome for both guests and their canine companions with staff noted for being particularly accommodating to dogs. Dog-friendly facilities are well-regarded, including the provision for pets during breakfast and throughout the hotel.
However, there are some areas that could use improvement. Guests pointed out the lack of a dog bed and there is a pet fee of 29 CHF per dog per night. Additionally, some reviews mentioned occasional disturbances like the barking of dogs in neighboring rooms. Cleaning schedules are adapted to avoid the presence of small animals, enhancing comfort for all guests. Overall, dogs are allowed in the rooms and the hotel provides a generally pet-friendly atmosphere.
Location Show Map
Location
The hotel's strategic placement not only offers visual appeal but also convenience. It is situated near various points of interest such as the Montreux Jazz Festival grounds, Christmas markets and the city center, making it an ideal base for exploring Montreux. Public transportation is easily accessible with bus stops and the train station within a short walking distance, ensuring that guests can venture out with ease.
Additionally, the hotel’s nearby amenities include a variety of restaurants, shops and entertainment venues, all within easy reach. Whether for a relaxing lakeside retreat or a bustling festival experience, the location of Royal Plaza Montreux provides a perfect blend of scenic beauty and practical accessibility, making it a well-loved choice for visitors.
Breakfast
However, several reviews express disappointment, noting that the breakfast does not live up to the standards expected of a five-star hotel. Complaints center around a lack of variety, high costs and additional charges for certain items like fried eggs and omelets. Terms like "monotonous", "meager" and "not up to standard" appear frequently. Some guests found the offerings to be on par with a three-star hotel rather than a luxury establishment.
Overall, while the breakfast venue and service receive positive remarks, the selection and pricing are seen as areas needing improvement to meet the expectations set by the hotel's five-star rating.
Dinner
However, the menu has been critiqued as being quite limited and the service at times can be slow or even unfriendly. Furthermore, the high prices do not always align with the portion sizes or food quality, leading to some disappointment. Specific issues such as the inability to provide lunch during events, slow service in the bar and occasional mishaps with meal preparation have also been noted.
Though diners commend the luxurious ambiance and certain standout dishes, improvements in service efficiency and menu variety could elevate the overall dining experience at Royal Plaza Montreux.
Rooms
However, the hotel appears to fall short in several areas, primarily due to its age and need for renovation. Guests frequently described the furniture and decor as outdated and worn out, noting issues like stained carpets, old televisions and creaky, leaky windows. Some reviews mentioned noise issues from street-facing rooms and poor soundproofing. There were also comments about the small size of some rooms and bathrooms with a few even describing them as cramped for the price.
While the old-fashioned charm might be appealing to some, many guests felt that the room conditions did not meet the 5-star standard they expected. Issues such as the need for modern equipment, refurbishment of bathrooms and better room maintenance were common points of criticism. Moreover, there were sporadic reports of specific problems like bad smells, dirty carpets and poor room service, which detracted from overall satisfaction.
In summary, while Royal Plaza Montreux offers spacious rooms with beautiful views and a certain level of comfort, it struggles with its aging infrastructure and room maintenance, affecting the overall guest experience.
Beds
However, several guests felt that the beds were not up to their standards. Complaints included beds being too hard or too soft with some mattresses described as old and bumpy. There were instances of beds being joined together to form a double bed, which some guests found uncomfortable. Issues with small duvets and single duvets for double beds were also mentioned. A few guests experienced discomfort due to bed size and cleanliness issues, which impacted their stay.
Overall, while many guests found the beds at Royal Plaza Montreux comfortable and well-maintained, there were notable criticisms regarding mattress firmness, bed configurations and size that detracted from some visitors' comfort.
Cleanliness
However, some reviewers point out inconsistencies in housekeeping standards. Common issues include dirty carpets, mold in the bathrooms and outdated furnishings. Several reports mention stained and dirty bed covers, inadequate cleaning of public areas and incomplete housekeeping tasks like restocking coffee or replenishing the minibar. There are occasional references to dust, mold and even bugs in some reviews, which detract from the overall exceptional cleanliness noted by others.
While the hotel's location, views and general structure are praised and considered beautiful, these cleanliness issues highlight the need for more consistent maintenance and attention to detail to meet the high expectations of a 5-star hotel.
Staff
However, there are instances of inconsistency with a few guests noting encounters with unprofessional or overwhelmed staff. The cleaning crew's performance was also pointed out as occasionally lacking thoroughness. While the reception and front desk staff often leave a positive impression, some guests reported less satisfactory interactions, highlighting moments of rudeness or inefficiency, particularly during check-in and check-out.
Despite these occasional lapses, the overall sentiment leans positively. Guests frequently commend the warm and pleasant atmosphere created by the team, making specific note of their dedication and courteousness. The staff's knowledge of the local area and their proficiency in English also contribute significantly to the guest experience. So while there's room for improvement, particularly in consistency and training, the majority of guest experiences are marked by professional and friendly service.
Wi-Fi
Spa
However, several aspects highlight a need for improvement. The spa is often critiqued for being too small, especially given the size and status of the hotel, leading to overcrowding at times. The facilities, including the steam room and Jacuzzi, have faced issues such as being out of service or not functioning properly. Hygiene concerns, particularly in the hammam, have been mentioned and the overall upkeep of the spa area has not met the expectations of a 5-star establishment according to some guests. Access to the spa has also been described as not entirely relaxing with specific time slots and construction disruptions adding to the inconvenience.
Service quality has been another point of contention with some reviews pointing to unfriendly staff and inadequate supervision. The separation of spa areas into different sections for men and women, along with the small and bare setting, has left some guests disappointed. Despite these drawbacks, the pool, sauna and overall structure still offer a pleasant experience for many, though the consensus indicates that updates and improvements are necessary to fully align the spa with the luxury standards of Royal Plaza Montreux.
Gym
Pool
However, several guests pointed out that the pool is on the smaller side and that the water can be quite cold, which may not be suitable for everyone, especially children due to the depth. Some reviews mentioned that the pool area can get noisy and lacks sufficient cleanliness at times. Furthermore, a few guests noted that the area feels uninviting and not well connected.
Overall, while the pool at Royal Plaza Montreux has some commendable aspects, particularly in terms of maintenance and relaxation features, there are areas that could benefit from improvements to enhance guest satisfaction.
Parking
However, many guests find the cost of parking to be too high with numerous mentions of expensive fees. Additional charges for the parking garage are frequently highlighted and some guests feel that the parking prices are exaggerated and could be improved. The parking space itself is noted to need better organization and some guests find the underground area and corridors in need of refreshing.
Overall, while the parking facilities are praised for their convenience and security, the cost is a notable point of concern for many guests.
Family
For swimming enthusiasts, it is possible for families to use the pool. However, the noise levels during quiet times in the pool area can be a concern with children playing and causing disturbances. It's recommended that the hotel establishes specific hours for families with children at the pool to manage noise levels better.
Despite some reviews mentioning that it's not entirely child-friendly due to noise, many guests have highlighted the hotel's ability to accommodate families with kids. The overall experience for families is positive, making Royal Plaza Montreux an ideal choice for a weekend trip or a memorable family outing. The presence of family-friendly activities and the hotel's proactive approach in helping families ensures a pleasant stay.
5 Star
The service, although sometimes praised as good, often does not meet the five-star standard with a notable absence of small treats and extras usually provided in luxury hotels. Some rooms and facilities show signs of aging, such as stained carpets and mold in bathrooms, which guests found particularly disappointing for a hotel of this caliber. The hotel’s pricing has also been frequently called into question with many feeling it does not align with the level of service and quality provided.
On the positive side, Royal Plaza Montreux benefits from a good location and decent service at times, described by some as luxurious and reasonable for a five-star hotel. However, overall, the consensus suggests that while the hotel presents itself as a five-star establishment, it often fails to deliver the expected standard with many guests recommending a re-evaluation of its rating.
Business
The hotel's business suite rooms provide an ideal setting for work, while its excellent facilities support a productive stay. Charging facilities for electric cars add to the convenience for modern business travels. Whether for meetings or other professional engagements, the venue includes well-equipped meeting rooms, making it perfect for business stays. Overall, Royal Plaza Montreux is a convenient and appreciated destination for business purposes.
Accessible
Indoor Pool
Luxury
Despite these positive aspects, some reviews indicate a disparity between guest expectations and actual experiences, particularly regarding room quality and meeting the standards anticipated of a 5-star establishment. While some guests find the hotel embodies true five-star luxury with its comfortable and classy environment, others believe the rooms fall short, sometimes likening them to a 3-star accommodation. These contrasting opinions suggest that while the Royal Plaza Montreux aims to provide a luxurious stay, not all guests feel it fully meets the 5-star criteria.
Romantic
The ambiance of the hotel is accentuated by its decorative environment and exceptional comfort. Couples can enjoy the beautiful location with amazing views that create perfect romantic moments, especially from the private terraces. The romantic setting extends beyond the hotel with picturesque paths to the lake offering serene, intimate strolls.
Dining is a highlight with great romantic dinners that guests frequently commend. The romantic feel of the hotel and its surroundings make Royal Plaza Montreux a perfect place to recharge and enjoy quality time together.
Dog Friendly
However, there are some areas that could use improvement. Guests pointed out the lack of a dog bed and there is a pet fee of 29 CHF per dog per night. Additionally, some reviews mentioned occasional disturbances like the barking of dogs in neighboring rooms. Cleaning schedules are adapted to avoid the presence of small animals, enhancing comfort for all guests. Overall, dogs are allowed in the rooms and the hotel provides a generally pet-friendly atmosphere.
Yes, Royal Plaza Montreux has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
Yes, a spa is available at Royal Plaza Montreux.
Yes, Royal Plaza Montreux welcomes dogs.
Yes, parking facilities are available at Royal Plaza Montreux.
Yes, Royal Plaza Montreux has a gym.
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