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Summary of reviewsHotel Palacio Urgoiti is characterized by its strategic location, seamlessly blending tranquility and convenience. Nestled amidst picturesque hills and lush greenery, the hotel offers a peaceful retreat with easy access to Bilbao and its airport, making it an ideal base for exploring the region's attractions.
Guest experiences with the breakfast are predominantly positive, highlighting a varied and extensive buffet featuring local products and options for different dietary needs. The pleasant dining area, coupled with helpful staff, enhances the dining experience, despite some guests finding the breakfast overpriced or lacking in lactose-free options.
The hotel's culinary offerings at dinner receive commendations for their delicious and locally inspired dishes with many enjoying the ambiance of the dining settings. However, some guests noted that the portions could be larger and the menu more varied, particularly for vegans and vegetarians.
Rooms at Hotel Palacio Urgoiti are consistently praised for their spacious size, comfort and cleanliness. Guests appreciate the tasteful decor, large beds and well-appointed amenities, although a few mentioned issues like occasional ventilation noise and dated furniture. The overall quiet and relaxing environment, along with beautiful views, contributes to a comfortable stay.
Cleanliness is a strong point with most areas of the hotel, including rooms and common spaces, being well-maintained. Despite some minor lapses, such as occasional dust and mold, guests generally find the hotel clean and inviting.
The staff is frequently highlighted for their friendliness and professionalism. Reception personnel are particularly praised for their efficient and welcoming service with many guests noting the personal touches provided by the staff. While restaurant service occasionally fell short, the overall commitment to guest satisfaction remains a standout feature.
The indoor pool receives mixed reviews, but is appreciated for its relaxing environment and cleanliness. Some guests noted that the pool could be larger and the water temperature more consistent, but it remains a pleasant amenity, especially for families.
Hotel Palacio Urgoiti stands out as a family-friendly destination with spacious and comfortable rooms, accommodating both families and pets. The hotel is noted for its welcoming environment, making it a popular choice for family celebrations and trips with pets.
Golf enthusiasts will find the hotel's Par-3 course a delightful challenge amidst serene surroundings. The free access to golf equipment and beautiful views add to the appeal, making it an excellent choice for a relaxing golf getaway.
While the comfort of the beds receives varying opinions, many guests find them very comfortable, contributing to restful sleeps.
For business travelers, the hotel offers a conducive environment with accessible amenities, though some accessibility issues were noted, such as the need for a vehicle to reach the property.
In summary, Hotel Palacio Urgoiti provides a blend of peaceful, scenic retreat with convenient access to Bilbao, supported by spacious and clean accommodations, friendly and professional staff and a family-friendly and pet-friendly atmosphere, making it a highly recommended choice for various types of travelers. Show more
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Categories
Boutique-style Hotel
Hotel near Golf Courses
Historic Hotel
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool
Business Hotel
Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel with Indoor Pool
Hotel with Heated Pool
Room Types
Double or Twin RoomThis bright and spacious room features views of the golf course. It comes with complimentary mineral water, free Wi-Fi and a marble bathroom.
Family RoomThis spacious and elegant room accommodates 2 adults and 2 children between 2 and 12. It comes with free Wi-Fi and a spacious marble bathroom. This rate includes access to the heated indoor swimming pool.
Superior Double Room with TerraceThis more spacious room features a 7m2 private balcony. There is free WiFi and a spacious marble bathroom with large windows.
Quadruple RoomProviding free toiletries, this quadruple room includes a private bathroom with a bath or a shower, a bidet and a hairdryer. The air-conditioned quadruple room provides a flat-screen TV, soundproof walls, a wardrobe, a safe deposit box as well as garden views. The unit offers 3 beds.
Deluxe Double RoomThis room includes a seating area, safe, minibar, and luxury décor. The bathroom comes with free toiletries, magnifying mirror, bath or shower, and hairdryer.
Deluxe SuiteFeaturing 3 balconies, this bright suite offers luxury décor, minibar, and a separate seating area. The spacious bathroom comes with free toiletries, magnifying mirror, hot tub, shower, and hairdryer.
Triple RoomThe triple room features air conditioning, soundproof walls, a balcony with garden views as well as a private bathroom boasting a shower. The unit has 3 beds.
Large Single RoomThe single room features air conditioning, soundproof walls, a balcony with garden views as well as a private bathroom boasting a bath or a shower. The unit has 1 bed.
Deluxe Family RoomOffering free toiletries, this family room includes a private bathroom with a bath or a shower, a bidet and a hairdryer. The air-conditioned family room offers a flat-screen TV, soundproof walls, a wardrobe, a safe deposit box as well as garden views. The unit offers 3 beds.
Guest Reviews
8.7
Very Good
Location
Hotel Palacio Urgoiti presents an ideal blend of tranquility and convenience, nestled in serene natural surroundings while offering excellent access to Bilbao and its airport. Guests frequently highlight the hotel’s peaceful location, set amidst picturesque hills and lush greenery, providing a relaxing escape from the city's hustle and bustle. The proximity to Bilbao's city center and major transport hubs, such as the airport, makes it a perfect base for travelers looking to explore the region, including notable sites like San Juan Gaztelugatxe.
The historical charm of the beautifully maintained 17th-century palace, along with its spacious rooms and well-appointed facilities, add to the overall appeal. Its remote location is appreciated by those looking to unwind in a tranquil environment, although it might require a vehicle for easier access to surrounding attractions and towns.
Overall, the hotel’s strategic location for accessing Bilbao and other nearby destinations, combined with its serene and scenic setting, make it a standout choice for both leisure and business travelers seeking peace and convenience.
Breakfast
Hotel Palacio Urgoiti has garnered a mix of opinions regarding its breakfast offerings. The majority of reviews highlight a positive dining experience with many praising the extensive and varied buffet. Guests remark on the quality and range of items, which include local products, pastries, cereal and fresh fruits, along with gluten-free and vegan options. Several guests noted the breakfast as one of the best they've experienced, lauding its freshness and abundance.
The breakfast area itself also received commendations. Reviewers appreciated the pleasant setting and the option to dine either inside or outside. Furthermore, the breakfast staff was often described as friendly and helpful, contributing to an enjoyable start to the day.
However, there were some criticisms. A few guests found the breakfast to be overpriced, particularly for what was offered and noted that certain items like the scrambled eggs or orange juice could be improved. There were also mentions of a lack of variety over extended stays and the absence of lactose-free options being clearly marked on the buffet.
Overall, while there were some areas for improvement, the breakfast at Hotel Palacio Urgoiti generally leaves a good impression on its guests, making it a recommended part of the hotel experience.
Dinner
Hotel Palacio Urgoiti's culinary offerings present a mix of experiences for guests. Many commend the restaurant for its excellent food and service, praising the delicious and locally reflective menu. Notable mentions include the fabulous dishes at the bistro and the professional, tasty evening meals. Diners particularly enjoyed the beautiful setting and ambiance, which enhanced their overall experience.
Nonetheless, some guests found their dinners less impressive, noting overly small portions, limited menu variety and higher-than-expected prices. Issues with service, such as less friendly staff and occasional rudeness, also detracted from the dining experience for some. Vegans and vegetarians might find the menu lacking in suitable options.
Despite these inconsistencies, many travelers found their meals to be very good with the restaurant often described as a wonderful and highly recommended place. Whether dining in the main restaurant or the bistro, most agreed on the quality and variety of the dishes, making it a notable aspect of their stay at the hotel.
Rooms
Hotel Palacio Urgoiti's rooms are consistently praised for their generous size and comfort. Guests frequently highlight the spaciousness with many describing the rooms as huge or very large. This ample space often includes additional features like terraces or balconies, enhancing the overall experience. Cleanliness is another strong point with many rooms being described as very clean and well-kept.
The decor and ambiance contribute to the rooms' charm with some guests noting the tasteful and stylish interiors. Comfortable, large beds are a recurring theme, ensuring a good night's sleep. Additionally, rooms are well-equipped, often featuring air conditioning, tea and coffee-making facilities and large, pleasant bathrooms.
While a few guests mentioned issues like ventilation noise and occasional tired furniture, these concerns do not overshadow the overall positive feedback. The hotel also excels in offering quiet, peaceful stays with beautiful views and a relaxing setting. Despite some minor criticisms regarding soundproofing and dated decor, the majority of visitors were delighted with their spacious, comfortable accommodations at this elegant hotel.
Beds
Hotel Palacio Urgoiti generally offers spacious rooms, often praised for their considerable size and meticulous upkeep. The establishment boasts a serene atmosphere complemented by a favorable location, making it an attractive option for guests seeking tranquility and convenience.
A highlight frequently mentioned is the comfort of the beds, which many guests describe as very comfortable or even super comfortable with some noting that the firmness of the mattresses ensured a restful sleep. The bedding quality is also praised, adding to the overall comfort. However, feedback on the beds is mixed; several reviews point out that some found the mattresses too hard or the beds not particularly comfortable. There are specific remarks about the firmness being less ideal compared to other hotels and issues with beds being joined in the middle but only held together by a sheet, which affected the sleeping experience for some.
Overall, despite a few concerns regarding the firmness of the beds and the occasional inconvenience of bed configurations, Hotel Palacio Urgoiti seems to provide a generally comfortable and pleasant stay with considerable room sizes and a notable quiet location.
Cleanliness
Hotel Palacio Urgoiti is highly praised for its cleanliness with numerous reviews highlighting the spacious and well-maintained rooms. Guests frequently describe the rooms as clean, comfortable and well-equipped with many appreciating the traditional decor and the overall cleanliness of the hotel. The hotel's areas and facilities, including the bathrooms and common spaces, also receive commendations for being well-maintained and clean.
However, some reviews pointed out areas needing improvement. Issues such as dusty shelves, dirty terraces and occasional lapses in thorough cleaning were noted by some guests. Specific complaints included rooms not being completely clean, mold in the bathroom and a lack of regular carpet cleaning. Despite these occasional drawbacks, the overall impression remains positive with many guests considering their stays relaxing and pleasant due to the hotel's commitment to cleanliness.
The clean areas and facilities, coupled with the comfortable and spacious rooms, contribute significantly to the hotel's appeal. In summary, while there are some areas for improvement, Hotel Palacio Urgoiti generally provides a clean and comfortable environment for its guests.
Staff
Hotel Palacio Urgoiti is celebrated for its committed and amiable staff. Guests frequently highlight the helpfulness and friendliness of the team, praising their attentive and professional approach. The reception personnel receive special commendation for their efficient service, warm welcomes and ability to speak English. Many appreciated the staff's personal touches, such as noting birthdays from IDs, which added a delightful surprise to their stays.
Housekeeping is also noted for maintaining an excellent level of cleanliness and attentiveness. The restaurant staff, while generally well-received, occasionally fell short of expectations. However, the helpful and friendly service across various areas of the hotel, from the pool to the spa, leaves a lasting positive impression.
Guests consistently refer to the staff as being kind, patient and accommodating, which significantly enhances the overall experience at the hotel. From the knowledgeable and service-oriented demeanor to their polite and well-behaved manner, the personnel's commitment to guest satisfaction stands out. The professional and welcoming atmosphere created by the staff contributes to Hotel Palacio Urgoiti's reputation as a charming and hospitable destination.
Pool
Guests at Hotel Palacio Urgoiti have shared mixed feelings regarding the indoor pool. Many reviewers appreciated the surprise of finding an indoor pool and found it to be a great place to relax, often highlighting its cleanliness and the fact that it is a heated pool. The pool is also a hit among families with children enjoying their time spent in this facility. Additionally, some guests appreciated the beautiful views and the relaxing environment around the pool.
However, several guests noted areas for improvement. Some mentioned that the pool could benefit from being larger and more inviting, noting that the water temperature was occasionally too cold, despite being advertised as heated. There were also concerns about cleanliness with a few guests mentioning dirty spots and an overuse of chlorine. Additionally, the pool schedule was a minor inconvenience for some with wishes for extended hours. Despite these drawbacks, many guests still found the pool enjoyable and a nice addition to their stay at the hotel.
Family
Hotel Palacio Urgoiti is an ideal destination for families, offering an environment that is consistently described as family friendly. The hotel provides exceptionally spacious and comfortable family rooms, perfect for accommodating groups, whether it's two adults and two teenagers or a five-person capacity group. These rooms are praised for their cleanliness and charm, which adds to the overall comfort and enjoyment of the stay.
Guests have highlighted the convenience of celebrating special occasions at the hotel, pointing out that it's a great place for family celebrations like birthdays. The quiet location further enhances the appeal, providing a serene backdrop for relaxation.
Additionally, Hotel Palacio Urgoiti is very accommodating to pets, making it a favorite among those traveling with dogs. The establishment allows pets in designated rooms and furry friends are welcome in various parts of the hotel, including the restaurant. The dog-friendly policies are well received with guests noting how their pets could join them and how the facilities cater to both family and pet needs.
In terms of dining, the hotel does not disappoint and guests have reported wonderful dining experiences, including satisfying meals for all family members. Extra touches such as a comfortable cot for babies add to the family-oriented atmosphere, ensuring that even the youngest travelers are well taken care of.
Overall, Hotel Palacio Urgoiti combines spacious, well-appointed accommodations with a family-centric and pet-friendly ethos, making it a highly recommended choice for a comfortable and enjoyable family getaway.
Golf
Nestled amidst lush greenery, Hotel Palacio Urgoiti offers a serene retreat surrounded by a picturesque golf course, giving it a charming country feel. For golf enthusiasts, this location is a golfer's haven, boasting a peaceful and challenging Par-3 course that caters to passionate players. The hotel's facilities include free access to golf equipment, making it convenient for both seasoned golfers and beginners looking to take up the sport. Sublime views overlooking the green add to the overall appeal, enhancing the tranquil ambiance of the area.
Strategically situated in close proximity to the airport, guests can easily access the hotel and enjoy rounds of golf without any hassle. The technical nature of the golf course is ideal for those seeking to refine their skills, while the serene environment ensures a relaxing experience. The presence of additional amenities like a swimming pool and a garden further enriches the stay, making it an ideal destination for a well-rounded and enjoyable golfing holiday.
Business
Hotel Palacio Urgoiti offers a commendable stay for business travelers, consistently receiving positive feedback for its business-friendly environment. Guests appreciate its accessible business location and find it suitable for organizing various business elements. The hotel is noted for providing great value for its price, designated as an excellent choice for business-related stays. Although there were some mentions of accessibility issues, the overall sentiment remains highly favorable, highlighting the establishment as a reliable venue for business visits.
Accessible
Hotel Palacio Urgoiti offers a blend of accessibility features and areas that might need improvement for guests with disabilities. The hotel's close proximity to the airport makes it convenient for travelers, while its location near the highway allows for straightforward access by car. The presence of two elevators facilitates movement between floors, enhancing accessibility within the hotel itself. However, there are limitations, such as the need for a vehicle to reach the property and the lack of barrier-free access to certain areas like the outdoor pool. Although the hotel provides some accommodations for people with reduced mobility, there are aspects that could benefit from further enhancement to ensure a fully inclusive experience.
Heated Pool
The heated indoor pool at Hotel Palacio Urgoiti is a notable feature with many guests appreciating the warmth it provides. Several reviewers mentioned the pool being nicely heated and perfect in temperature, making it especially suitable for winter. However, opinions on the temperature do vary with a few guests finding the water too cold for their taste. Overall, the indoor heated pool receives positive remarks for its well-maintained warmth and the pleasant view outside.
Indoor Pool
The indoor pool at Hotel Palacio Urgoiti consistently garners praise from guests. Heated and offering a view outside, it provides a relaxing retreat within the hotel's premises. Nestled in the hotel's lobby, this little oasis adds a pleasant surprise to the stay. Attention to cleanliness is evident with the pool being chlorinated. While it's perfect for children and offers a tranquil spot for all guests, the indoor pool stands out despite the hotel's lack of an outdoor swimming option.
Historic
Nestled in a magnificent setting, Hotel Palacio Urgoiti is a beautifully renovated 17th-century country house that oozes charm and historical significance. This former palace combines classic style with modern comforts, offering guests a unique experience in a historic location. The old stone building's beautiful facade and interiors reflect its rich heritage, inviting visitors to step back in time while enjoying contemporary amenities.
Surrounded by lush greenery and a golf course, the hotel provides a serene, country feel just a short distance from the airport. The architecture of the building with its majestic design and remnants of the past, captivates guests, making it a perfect getaway for history enthusiasts and those in search of tranquility. The well-restored interiors and classically furnished rooms add to the allure of staying in such a storied place. Overall, this charming historic hotel offers a picturesque retreat amidst beautiful gardens and sweeping views.
Romantic
Nestled in a spectacular environment, the Hotel Palacio Urgoiti stands out as a beautiful and romantic mansion. With its cozy, romantic atmosphere and beautiful palace both inside and out, it exudes a unique charm and the restful quiet sought after for a romantic getaway. Though not easy to reach without a car, the effort is well rewarded with a charming 17th-century country house and beautiful, spacious rooms. Guests have particularly praised the fantastic breakfast and the ability to borrow golf equipment for free. Overall, it’s no wonder guests eagerly plan to return to this romantic haven.
Dog Friendly
Hotel Palacio Urgoiti emerges as a genuinely dog-friendly haven for travelers with pets. Guests overwhelmingly commend the dog-friendly nature of the hotel, highlighting the secure and expansive grounds suitable for leisurely dog walks. The hotel's pet-friendly rooms receive particular praise with many mentioning the thoughtful provision of dog beds and bowls, which adds an extra layer of comfort for furry companions.
The hotel's staff is described as very welcoming and attentive to pets, making guests feel their dogs are genuinely wanted. The considerate service extends to allowing pets in dining areas with dogs welcomed at the bar, breakfast and restaurant. This ease of inclusion significantly enhances the overall stay for pet owners.
Moreover, accommodating even larger dogs without additional charges or restrictions, the hotel ensures a hassle-free experience for pet owners. The welcoming environment, complete with pet amenities and supportive staff, makes the Hotel Palacio Urgoiti a standout choice for travelers seeking a dog-friendly destination.
Yes, Hotel Palacio Urgoiti has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Hotel Palacio Urgoiti.
Yes, Hotel Palacio Urgoiti welcomes dogs.
No, parking facilities aren't available at Hotel Palacio Urgoiti.