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Summary of reviewsHotel One Mall Road Murree is widely praised for its prime location right on Mall Road, placing guests in the heart of the city's vibrant activity. This strategic position offers easy access to nearby attractions like a beautiful mosque and the iconic GPO, while also providing stunning mountain views. Guests appreciate the pleasant ambiance and the large rooms and spacious terrace that enhance comfort and offer magnificent vistas.
The hotel's breakfast experience receives mixed reviews; many guests enjoy the delicious and beautifully decorated buffet, complimenting the cooperative staff and clean environment that contribute to a positive start to the day. However, some feel that the breakfast variety could be improved with a call for more menu items and a larger dining space to reduce wait times.
Room experiences are also mixed. Positive comments highlight the calm, comfy atmosphere, cleanliness and spaciousness of the rooms with staff members like Mr. Sajjad and Mr. Mirza receiving special praise for their professionalism. Nevertheless, some guests report that rooms can be small, old and have issues like outdated furniture, uncomfortable mattresses, poor air conditioning and inadequate ventilation. Despite these criticisms, the friendly and courteous service staff often help mitigate these drawbacks.
Cleanliness generally impresses guests with many appreciating the neat environment and the provision of clean bed sheets, pillow covers and quilts. Yet, there are occasional mentions of cleanliness issues with blankets, pillows and bedsheets and some guests note that the rooms can be cold and do not match promotional photos in terms of cleanliness. The supportive staff, especially Mr. Mirza, enhance the overall positive impression of the hotel's cleanliness.
The staff at Hotel One Mall Road Murree consistently receive high praise for their professionalism, efficiency and friendliness. Key figures like Mr. Tanzeel and Mr. Mirza are frequently commended for going above and beyond, offering gestures such as room upgrades and providing heaters and hot water upon request. The front desk and housekeeping personnel, including Shahid, are recognized for their politeness and readiness to assist, ensuring clean and comfortable rooms. The attentive and cooperative staff significantly contribute to a wonderful stay, paired with the hotel's beautiful scenic views.
Overall, the combination of a fantastic location, commendable services and splendid views makes Hotel One Mall Road Murree a favored choice for travelers seeking both convenience and charm in their accommodation.
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