Al Murooj Grand Hotel
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Summary of reviewsAl Murooj Grand Hotel, situated in the heart of Muscat, enjoys a strategic location that balances accessibility with tranquility. It is conveniently close to major highways, the airport and prominent shopping centers such as Panorama Mall, Oman Avenues Mall and Muscat Grand Mall. The proximity to landmarks like the Mohammed Al Ameen Mosque and Sultan Qaboos Mosque adds to its allure, making it an ideal choice for both business and leisure travelers. Despite some noise from nearby busy roads and the challenges of navigating the area on foot, guests appreciate the peaceful environment that offers a restful stay while keeping all necessities within reach.
The hotel's breakfast offerings receive mixed reviews. Many guests praise the extensive and delicious selection, including local dishes, continental fare and a popular omelette station. However, some find the menu repetitive and lacking variety for international tastes, particularly for Western visitors and those with specific dietary needs. The breakfast room staff’s professionalism and service receive commendations, making the overall dining experience positive despite the noted areas for improvement.
Dinner at the hotel's restaurant is largely praised for its delicious and generously portioned meals with many guests finding it affordable and convenient. The in-room dining service also earns positive feedback. While some highlight the need for more variety in the dinner menu, the general consensus is that dining at the hotel provides a satisfactory experience, complemented by nearby diverse dining options.
Rooms at Al Murooj Grand Hotel are described as spacious, clean and well-maintained, offering comfort and modern amenities. Guests appreciate the large rooms, comfortable beds and the addition of balconies and mini kitchens in some accommodations. Although certain rooms may need better maintenance and renovation, the overall feedback highlights the cleanliness, elegant design and value for money. The staff’s friendliness and helpfulness significantly enhance the guest experience.
The hotel’s cleanliness is a standout feature with spotless rooms and common areas. The diligent housekeeping staff are frequently praised for their meticulous work. Despite some minor issues like outdated furniture, guests generally find the hotel’s environment clean and orderly, contributing to a tranquil stay.
The staff at Al Murooj Grand Hotel are consistently praised for their exceptional service and hospitality. Numerous staff members receive individual commendations for their courteous and efficient service, from quick check-ins to accommodating room upgrades. The genuine warmth and professionalism of the team leave a lasting positive impression on guests, contributing to a pleasant and relaxing atmosphere.
Wi-Fi service at the hotel garners mixed reviews with some guests finding it slow and unreliable. The need for frequent log-ins and occasional service interruptions are noted drawbacks. However, some guests find the Wi-Fi adequate and working well in certain areas, though overall, it appears to need improvement.
The gym is appreciated for its cleanliness and functional layout, though it could benefit from renovation and more varied equipment. The facility is generally well-maintained with additional fitness services such as a sauna and hammam adding to the hotel’s value. A guide present in the gym further enhances the guest experience.
The heated rooftop pool receives positive feedback for its beautiful views of Muscat and relaxing atmosphere. Families enjoy the spacious children’s pool and connected adult jacuzzi. While some guests mention maintenance issues and inconsistent pool bar service, the overall enjoyment of the pool is a common sentiment.
Parking at the hotel includes both underground and ample surrounding options. Guests appreciate the safety and convenience of the complimentary parking, though some find the underground entrance challenging and spaces limited. Despite these concerns, most guests are satisfied with the parking availability.
Overall, Al Murooj Grand Hotel stands out for its convenient location, clean and comfortable accommodations, excellent staff service and satisfactory dining options, making it a highly recommended choice for visitors to Muscat.
Categories
The hotel's breakfast offerings receive mixed reviews. Many guests praise the extensive and delicious selection, including local dishes, continental fare and a popular omelette station. However, some find the menu repetitive and lacking variety for international tastes, particularly for Western visitors and those with specific dietary needs. The breakfast room staff’s professionalism and service receive commendations, making the overall dining experience positive despite the noted areas for improvement.
Dinner at the hotel's restaurant is largely praised for its delicious and generously portioned meals with many guests finding it affordable and convenient. The in-room dining service also earns positive feedback. While some highlight the need for more variety in the dinner menu, the general consensus is that dining at the hotel provides a satisfactory experience, complemented by nearby diverse dining options.
Rooms at Al Murooj Grand Hotel are described as spacious, clean and well-maintained, offering comfort and modern amenities. Guests appreciate the large rooms, comfortable beds and the addition of balconies and mini kitchens in some accommodations. Although certain rooms may need better maintenance and renovation, the overall feedback highlights the cleanliness, elegant design and value for money. The staff’s friendliness and helpfulness significantly enhance the guest experience.
The hotel’s cleanliness is a standout feature with spotless rooms and common areas. The diligent housekeeping staff are frequently praised for their meticulous work. Despite some minor issues like outdated furniture, guests generally find the hotel’s environment clean and orderly, contributing to a tranquil stay.
The staff at Al Murooj Grand Hotel are consistently praised for their exceptional service and hospitality. Numerous staff members receive individual commendations for their courteous and efficient service, from quick check-ins to accommodating room upgrades. The genuine warmth and professionalism of the team leave a lasting positive impression on guests, contributing to a pleasant and relaxing atmosphere.
Wi-Fi service at the hotel garners mixed reviews with some guests finding it slow and unreliable. The need for frequent log-ins and occasional service interruptions are noted drawbacks. However, some guests find the Wi-Fi adequate and working well in certain areas, though overall, it appears to need improvement.
The gym is appreciated for its cleanliness and functional layout, though it could benefit from renovation and more varied equipment. The facility is generally well-maintained with additional fitness services such as a sauna and hammam adding to the hotel’s value. A guide present in the gym further enhances the guest experience.
The heated rooftop pool receives positive feedback for its beautiful views of Muscat and relaxing atmosphere. Families enjoy the spacious children’s pool and connected adult jacuzzi. While some guests mention maintenance issues and inconsistent pool bar service, the overall enjoyment of the pool is a common sentiment.
Parking at the hotel includes both underground and ample surrounding options. Guests appreciate the safety and convenience of the complimentary parking, though some find the underground entrance challenging and spaces limited. Despite these concerns, most guests are satisfied with the parking availability.
Overall, Al Murooj Grand Hotel stands out for its convenient location, clean and comfortable accommodations, excellent staff service and satisfactory dining options, making it a highly recommended choice for visitors to Muscat.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Rooftop Pool Children's Pool Panoramic View Pool Outdoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel with Outdoor Pool
Hotel with Panoramic View Pool
Hotel with Children's Pool
Hotel with Rooftop Pool
Guest Reviews
Al Murooj Grand Hotel offers a very good location that balances convenience and tranquility. The hotel is strategically situated in the heart of Muscat, making it easy to access major highways, the airport and a variety of grand malls such as Panorama Mall, Oman Avenues Mall and Muscat Grand Mall. Close proximity to renowned landmarks like the Mohammed Al Ameen Mosque and Sultan Qaboos Mosque further enhances its appeal.
Located a 20-minute drive from the airport, the hotel is highly accessible and surrounded by essential services, including restaurants and shopping centers, making it ideal for both business and leisure travelers. The central location allows guests to explore the city effortlessly by car, although it can be challenging to navigate on foot due to heavy traffic and the need for taxis.
The area around the hotel promises peace and quiet, offering a respite from the bustling city. Guests appreciate the serene environment that is slightly removed from the crowded places, but still close to vital attractions and services. This ensures a restful stay while keeping all necessities within reach.
The hotel's proximity to the mosque provides a beautiful view and the added charm of nightly lighting. Cleanliness and staff hospitality are consistently praised, further enhancing the guest experience. Though the nearby busy road can contribute to some noise and the hotel's position feels a bit out of the way for walking, the overall convenience and strategic placement make it a highly recommended choice for visitors seeking comfort and easy access to key locations in Muscat.
Guests at the Al Murooj Grand Hotel have varied opinions about the breakfast offerings with many praising the extensive and diverse selection. The breakfast is noted for being plentiful and varied, including an abundance of both local dishes and typical continental fare. The omelette station and a wide array of pastries are especially appreciated. Many guests find the selection of food to be delicious with particular mention of tasty sandwiches and good quality offerings.
However, there are some mixed reviews. While some find the breakfast to be excellent, others feel it could use more variety and better cater to international tastes. Specific criticisms point to a lack of options, particularly for Western visitors and those seeking vegan or diabetic-friendly choices. Additionally, some guests note that the breakfast menu can be repetitive, leading to a less enjoyable experience over longer stays.
Despite these critiques, the professional and excellent service provided by the breakfast room staff is frequently highlighted, enhancing the overall dining experience. Pricing for the breakfast is seen as reasonable by many, though a few guests believe it is not worth the extra cost or should be included in the room rate.
Overall, while there are areas for improvement, the breakfast at Al Murooj Grand Hotel is largely seen as a positive aspect of the stay with many guests appreciating the variety and quality of the food on offer.
The dinner offerings at 'Al Murooj Grand Hotel' have received a range of feedback from guests. The general consensus highlights positive experiences, particularly noting that the food is great, very tasty and the dinner was very good. Guests praised the generous portions and affordability, especially in the convenience of hotel dining. The in-room dining service also received commendation for its delicious and adequately portioned meals.
The hotel's restaurant is frequently mentioned for its good, tasty and delicious food. The dinner buffet service is available, though some guests pointed out a need for more variety. The limited choice in food options for both dinner and breakfast was noted by a few reviewers, indicating room for improvement in the variety and quality of the offerings.
Despite some mixed reviews regarding the choice and quality of food with a few referring to it as excessive or very poor, a substantial portion of guests appreciated the delicious menu selection and found the dinner to be good value for the price. For those looking to explore beyond the hotel, there are several nearby dining options on Al Maha Street, offering diverse cuisines such as Afghan, Kuwaiti and Omani.
Overall, while the dining experience at 'Al Murooj Grand Hotel' may have some areas for enhancement, it generally provides a satisfactory and often delightful experience for its guests with highlights on affordability and generous servings.
Al Murooj Grand Hotel offers a generally comfortable and satisfactory stay for its guests. The rooms are frequently described as spacious, clean and well-maintained, providing ample comfort and modern amenities. Many guests appreciate the large and beautifully designed rooms, often commenting on the comfort of the beds and the overall room size, which is particularly suitable for families or couples. Some rooms come with balconies, offering pleasant views and the inclusion of a mini kitchen in some rooms adds to the convenience.
The cleanliness of the rooms is largely praised, albeit with occasional lapses such as dirty bathrooms or rooms needing renovation. Despite these few negative remarks, guests generally find the rooms to be clean and tidy. The design inside the hotel also receives positive feedback, described as modern and elegant. Some guests have been pleasantly surprised with room upgrades at no extra cost, enhancing their stay experience.
Additionally, the hotel staff are noted for their friendliness and helpfulness, contributing positively to the overall guest experience. Guests particularly appreciate the hotel’s value for money with many finding the accommodations to be of high quality relative to the cost.
However, it’s worth noting that some rooms have been reported to need better maintenance, particularly with issues like blocked drains, stained carpets and outdated furnishings. Noise from adjoining rooms or the main road can also be a disturbance in certain areas of the hotel. Despite these minor drawbacks, most guests find the rooms cozy, comfortable and a pleasant place to stay.
Travelers consistently highlight the exceptional comfort of the beds at Al Murooj Grand Hotel. Many guests remarked on how comfortable and spacious their beds were, describing their sleep experience as exceedingly pleasant. Large, soft bedding and well-designed rooms contribute to this overall sense of comfort. Reviews frequently mention very comfortable or even extremely comfortable beds, enhancing the quality of stay for visitors.
However, some guests found the beds too soft, which caused discomfort during sleep. There were occasional reports of stained or sagging mattresses and issues with baby beds not being adequately prepared. Despite these few negative mentions, the general consensus is that the beds and bedding provide a high level of comfort, offering travelers a good night's rest.
Al Murooj Grand Hotel is widely praised for its excellent cleanliness with guests frequently noting the hotel's overall well-maintained and orderly environment. The rooms are often highlighted as spacious, comfortable and tidy, contributing to a tranquil and restful atmosphere. The housekeeping staff are commended for their attention to detail, ensuring that essentials such as beds, towels and bathrooms are kept immaculate.
The hotel itself, although not new, is described as pleasant and clean, showcasing spotless amenities ranging from the swimming pool to the common areas. The furniture, while sometimes considered outdated, is consistently clean, underscoring the hotel's commitment to hygiene and comfort. Guests also appreciate the cooperation and friendliness of the staff, which further enhances the overall sense of cleanliness and orderliness.
While a few reviewers mentioned instances of incomplete cleaning and occasional datedness in the furnishings, the predominant sentiment is one of satisfaction with the hotel’s cleanliness and its peaceful environment. The emphasis on maintaining a pristine setting makes Al Murooj Grand Hotel a reliable choice for travelers valuing a clean and serene stay.
At the Al Murooj Grand Hotel, the staff consistently receives high praise for their exceptional service and hospitality. Guests highlight the team as being incredibly friendly, helpful and welcoming, making their stays truly enjoyable. Notably, staff members such as Manoj Kumar and Iman have been specifically mentioned for their outstanding assistance and warm reception.
The reception team, including Rashid, Sarath and Zaman, frequently earns accolades for their courteous and efficient service. From quick check-ins to accommodating room upgrades, they go above and beyond to ensure guest satisfaction. Housekeeping also receives commendations for being thorough and responsive, maintaining a clean and comfortable environment.
The concierge services are equally commendable with guests appreciating the proactive and supportive nature of the staff. Whether it's fixing the air conditioning promptly or providing helpful advice, the team is always ready to assist.
Besides their professionalism, the staff's genuine warmth and kindness leave a lasting impression, making visitors eager to return. The hotel's management and overall staff conduct are described as classy and respectful, contributing to a pleasant and relaxing atmosphere.
Overall, Al Murooj Grand Hotel stands out for its exemplary staff who excel in providing top-notch customer service, ensuring that every guest feels valued and well taken care of.
The Wi-Fi at Al Murooj Grand Hotel receives mixed reviews with the primary concern being its speed and reliability. Many guests have experienced slow internet connections, sometimes describing it as extremely weak. Issues such as the need to log in frequently, the signal not covering the whole room and occasional service interruptions have been mentioned. Despite these drawbacks, there are positive notes, too. Some guests have found the Wi-Fi good, suitable and working well in certain areas, though it's generally acknowledged that it's not particularly fast. Overall, while the internet service at Al Murooj Grand Hotel has its strengths, it appears to need significant improvement to meet the standards expected by modern travelers.
The gym at Al Murooj Grand Hotel garners mixed impressions from guests with many appreciating its cleanliness and functional layout. Positioned near the rooftop, the fitness center boasts a clean environment, contributing positively to guests' workout experiences. While some find the gym decent and satisfactory for a 4-star establishment, others note that it could benefit from renovation and increased equipment variety. The facility is generally well-maintained, although there are occasional mentions of specific machines needing maintenance and certain equipment being out of order. Despite these critiques, the overall availability of gym and fitness services, including a sauna and hammam, adds to the hotel's value and guest satisfaction. The presence of a guide around the gym further enhances the experience, ensuring guests can make the most of the amenities provided.
The pool at Al Murooj Grand Hotel receives generally positive feedback from guests with many praising its quality and cleanliness. The standout feature is the heated rooftop pool, which offers beautiful and clear views of Muscat from the sea to the mountains. This pool is noted for being very pleasant, warm like a spa and providing a relaxing atmosphere.
However, some guests mentioned that the pool area could use better maintenance, citing issues such as broken furniture and insufficient towel availability. At times, the pool bar's availability seemed inconsistent. There were also mentions of the pool being too hot and lacking attractiveness in certain areas.
Families seem to appreciate the spacious children’s pool and the adult jacuzzi connected to it. The rooftop pool with its amazing views, is deemed lovely and appealing for both couples and families alike. Despite some minor complaints about the appearance and periodic overcrowding, guests overall enjoy the hotel’s heated rooftop pool for its cleanliness, warmth and stunning views.
Al Murooj Grand Hotel offers various parking options that have received mixed feedback from guests. The hotel boasts underground and indoor parking which is described as excellent, safe and complimentary, making it a convenient feature for guests. For those who prefer not to use the underground option, there is also ample parking available around the hotel, including free parking at the door and nearby spots where parking is easy and convenient.
However, several guests have pointed out some challenges regarding the parking situation. The entrance to the underground parking is considered difficult to navigate, particularly for sedan cars and the spaces are often described as narrow, congested and limited in number. There have been instances where the parking spaces in the basement were fully occupied, forcing guests to look for alternative spots, which can lack shade and sufficient organization.
Despite these limitations, those who found parking were generally satisfied with its convenience and ease, highlighting that parking on site was typically not a problem. The availability of private, spacious and free parking keeps the overall experience positive for many visitors. Improvements to the parking logistics could further enhance the comfort and satisfaction of guests.
Al Murooj Grand Hotel emerges as an excellent choice for a family vacation, offering a variety of facilities and features that cater to families' needs. The hotel's swimming pool and well-distributed family facilities ensure that guests have a pleasant and enjoyable stay. Several families specifically noted the comfort and convenience of the family rooms and additional beds for children, making it perfect for those traveling with kids.
The hotel's child-friendly environment stands out, as highlighted by multiple guests who appreciated the efforts of the helpful staff, particularly mentions like Mr. Sarath. Restaurants within the hotel are good spots for family dining and the overall atmosphere is described as beautiful and quiet, contributing to a comfortable family experience.
However, a few areas could use improvement. Some reviews pointed out potential safety issues with the windows and instances where guests did not respect quiet hours. Additionally, there were occasional mentions of the hotel not being suitable for families and issues like broken baby beds and non-family-friendly room layouts. Despite these points, the general consensus remains that Al Murooj Grand Hotel is a family-friendly destination, well-suited for those traveling with children and especially recommended for family visits to Muscat.
Al Murooj Grand Hotel has received mixed reviews regarding its four-star rating. On a positive note, many guests found it to be a very good hotel that fits the four-star label overall, offering great value and being organized and clean with upscale facilities. Comparable to other four-star hotels, it meets the expectations set by this rating, making it a straightforward choice for those accustomed to four-star accommodations.
However, some guests noted that the hotel's facilities and services could be improved to truly meet four-star standards. Issues such as poor quality furniture, some room amenities and service shortfalls were mentioned, suggesting that certain aspects felt more in line with a three-star experience. Despite these criticisms, the general consensus was that it remains a four-star hotel, though perhaps not as polished as some might expect, especially in comparison to other Gulf region hotels.
The hotel does manage to deliver on many fronts expected from a four-star establishment, making it a solid, if not spectacular, choice for visitors seeking reliable accommodations.
Al Murooj Grand Hotel boasts an impressive array of amenities and services that cater specifically to business travelers. The hotel, offering 3-star level accommodations, provides a business-type atmosphere ideal for individuals on work-related trips. It features a dedicated business suite and facilities such as a computer room and business center, ensuring all your professional needs are met.
Conveniently located near the business hub of Al Khuwair, the hotel offers excellent service for business needs, including fast Wi-Fi which is crucial for efficient work. The establishment's setting is perfect for business stays, making it a great choice for those looking to seamlessly integrate their travel and work schedules. Overall, the hotel is well-suited and accommodating for business travelers, providing a good location and facilities that are conducive to a productive stay.
Al Murooj Grand Hotel boasts impressive accessibility features, making it a convenient choice for guests with disabilities. The hotel ensures wheelchair accessibility throughout its premises, from the rooms to the recreational areas. The swimming pool is particularly easy to reach, making it a hassle-free experience for all guests.
The hotel's strategic location near the airport enhances its accessibility, allowing for a smooth travel experience. Facilities within the hotel are designed to be easily accessible and well-maintained. Guests have praised the provision of necessary accessible amenities and the reliability of informative directions provided by the staff.
Though there are no pedestrian ways to cross safely and some issues with carpet cleanliness were noted, the overall accessibility of Al Murooj Grand Hotel is well-regarded, ensuring a comfortable and convenient stay for all guests.
The rooftop pool at Al Murooj Grand Hotel has garnered significant praise for its beauty and cleanliness. Positioned conveniently near the highway and not far from the airport, the hotel's rooftop pool area boasts an ideal location with stunning views of the mountains, city and sea. This open-air pool is not only large and uncrowded but also heated for comfortable swimming regardless of the weather. Guests have highlighted the lovely, pleasant atmosphere, especially during hot temperatures, making it a perfect spot to relax and unwind. The rooftop terrace, complete with a Jacuzzi, enhances the overall experience, offering a beautiful and serene environment to enjoy both day and night.
The Al Murooj Grand Hotel boasts a well-received children's pool that consistently garners positive feedback from guests. Visitors appreciate the designated swimming area specifically tailored for young ones, ensuring their enjoyment and safety. The hotel provides a smaller, separate pool for kids in addition to the main swimming pool, which is noted as a thoughtful touch. The convenience of a heated children's pool adds to the overall pleasant experience, making it an attractive feature, particularly for families. The pool also includes time slots dedicated solely to women and children, enhancing its appeal for a relaxing family outing. With a spacious adults' jacuzzi conveniently connected to the kids' pool, parents can also enjoy their time while keeping an eye on their children. Overall, the children's pool at Al Murooj Grand Hotel is a standout feature, making it a great destination for families.
The Al Murooj Grand Hotel boasts a remarkable rooftop pool that has captivated guests with its beauty and tranquility. The outdoor swimming area, which includes a heated pool and Jacuzzi, provides a perfect blend of relaxation and luxury. Visitors consistently praise the well-maintained facilities and the stunning views available from this upper-tier spot. The serene environment and excellent upkeep make it an ideal choice for guests seeking a peaceful retreat in an elevated setting.
Al Murooj Grand Hotel stands out as a great choice for honeymooners, thanks to the attentive staff who go out of their way to make stays extra special. The hotel maintains a clean and appealing environment with rooms that are spacious enough to create a wonderful and romantic atmosphere ideal for newlyweds. The dedicated honeymoon suite and the hotel's thoughtful honeymoon policy further enhance the romantic ambiance, ensuring a memorable experience for couples celebrating this special occasion.
Al Murooj Grand Hotel offers a beautifully romantic experience perfect for couples. The location is both quiet and secluded, providing an intimate setting ideal for romantic getaways or honeymoons. Guests frequently praise the cozy atmosphere and the incredibly pleasant views over the mountains and the sunset. Dining by the poolside is highlighted as being particularly romantic, coupled with the hotel's overall romantic service and ambiance. The rooms add to this atmosphere with a nice view and beautiful decor, enhancing the romantic feel throughout the stay. Whether it's for a special occasion or a simple romantic retreat, Al Murooj Grand Hotel consistently delivers a setting full of charm and intimacy.
Location Show Map
Location
Located a 20-minute drive from the airport, the hotel is highly accessible and surrounded by essential services, including restaurants and shopping centers, making it ideal for both business and leisure travelers. The central location allows guests to explore the city effortlessly by car, although it can be challenging to navigate on foot due to heavy traffic and the need for taxis.
The area around the hotel promises peace and quiet, offering a respite from the bustling city. Guests appreciate the serene environment that is slightly removed from the crowded places, but still close to vital attractions and services. This ensures a restful stay while keeping all necessities within reach.
The hotel's proximity to the mosque provides a beautiful view and the added charm of nightly lighting. Cleanliness and staff hospitality are consistently praised, further enhancing the guest experience. Though the nearby busy road can contribute to some noise and the hotel's position feels a bit out of the way for walking, the overall convenience and strategic placement make it a highly recommended choice for visitors seeking comfort and easy access to key locations in Muscat.
Breakfast
However, there are some mixed reviews. While some find the breakfast to be excellent, others feel it could use more variety and better cater to international tastes. Specific criticisms point to a lack of options, particularly for Western visitors and those seeking vegan or diabetic-friendly choices. Additionally, some guests note that the breakfast menu can be repetitive, leading to a less enjoyable experience over longer stays.
Despite these critiques, the professional and excellent service provided by the breakfast room staff is frequently highlighted, enhancing the overall dining experience. Pricing for the breakfast is seen as reasonable by many, though a few guests believe it is not worth the extra cost or should be included in the room rate.
Overall, while there are areas for improvement, the breakfast at Al Murooj Grand Hotel is largely seen as a positive aspect of the stay with many guests appreciating the variety and quality of the food on offer.
Dinner
The hotel's restaurant is frequently mentioned for its good, tasty and delicious food. The dinner buffet service is available, though some guests pointed out a need for more variety. The limited choice in food options for both dinner and breakfast was noted by a few reviewers, indicating room for improvement in the variety and quality of the offerings.
Despite some mixed reviews regarding the choice and quality of food with a few referring to it as excessive or very poor, a substantial portion of guests appreciated the delicious menu selection and found the dinner to be good value for the price. For those looking to explore beyond the hotel, there are several nearby dining options on Al Maha Street, offering diverse cuisines such as Afghan, Kuwaiti and Omani.
Overall, while the dining experience at 'Al Murooj Grand Hotel' may have some areas for enhancement, it generally provides a satisfactory and often delightful experience for its guests with highlights on affordability and generous servings.
Rooms
The cleanliness of the rooms is largely praised, albeit with occasional lapses such as dirty bathrooms or rooms needing renovation. Despite these few negative remarks, guests generally find the rooms to be clean and tidy. The design inside the hotel also receives positive feedback, described as modern and elegant. Some guests have been pleasantly surprised with room upgrades at no extra cost, enhancing their stay experience.
Additionally, the hotel staff are noted for their friendliness and helpfulness, contributing positively to the overall guest experience. Guests particularly appreciate the hotel’s value for money with many finding the accommodations to be of high quality relative to the cost.
However, it’s worth noting that some rooms have been reported to need better maintenance, particularly with issues like blocked drains, stained carpets and outdated furnishings. Noise from adjoining rooms or the main road can also be a disturbance in certain areas of the hotel. Despite these minor drawbacks, most guests find the rooms cozy, comfortable and a pleasant place to stay.
Beds
However, some guests found the beds too soft, which caused discomfort during sleep. There were occasional reports of stained or sagging mattresses and issues with baby beds not being adequately prepared. Despite these few negative mentions, the general consensus is that the beds and bedding provide a high level of comfort, offering travelers a good night's rest.
Cleanliness
The hotel itself, although not new, is described as pleasant and clean, showcasing spotless amenities ranging from the swimming pool to the common areas. The furniture, while sometimes considered outdated, is consistently clean, underscoring the hotel's commitment to hygiene and comfort. Guests also appreciate the cooperation and friendliness of the staff, which further enhances the overall sense of cleanliness and orderliness.
While a few reviewers mentioned instances of incomplete cleaning and occasional datedness in the furnishings, the predominant sentiment is one of satisfaction with the hotel’s cleanliness and its peaceful environment. The emphasis on maintaining a pristine setting makes Al Murooj Grand Hotel a reliable choice for travelers valuing a clean and serene stay.
Staff
The reception team, including Rashid, Sarath and Zaman, frequently earns accolades for their courteous and efficient service. From quick check-ins to accommodating room upgrades, they go above and beyond to ensure guest satisfaction. Housekeeping also receives commendations for being thorough and responsive, maintaining a clean and comfortable environment.
The concierge services are equally commendable with guests appreciating the proactive and supportive nature of the staff. Whether it's fixing the air conditioning promptly or providing helpful advice, the team is always ready to assist.
Besides their professionalism, the staff's genuine warmth and kindness leave a lasting impression, making visitors eager to return. The hotel's management and overall staff conduct are described as classy and respectful, contributing to a pleasant and relaxing atmosphere.
Overall, Al Murooj Grand Hotel stands out for its exemplary staff who excel in providing top-notch customer service, ensuring that every guest feels valued and well taken care of.
Wi-Fi
Gym
Pool
However, some guests mentioned that the pool area could use better maintenance, citing issues such as broken furniture and insufficient towel availability. At times, the pool bar's availability seemed inconsistent. There were also mentions of the pool being too hot and lacking attractiveness in certain areas.
Families seem to appreciate the spacious children’s pool and the adult jacuzzi connected to it. The rooftop pool with its amazing views, is deemed lovely and appealing for both couples and families alike. Despite some minor complaints about the appearance and periodic overcrowding, guests overall enjoy the hotel’s heated rooftop pool for its cleanliness, warmth and stunning views.
Parking
However, several guests have pointed out some challenges regarding the parking situation. The entrance to the underground parking is considered difficult to navigate, particularly for sedan cars and the spaces are often described as narrow, congested and limited in number. There have been instances where the parking spaces in the basement were fully occupied, forcing guests to look for alternative spots, which can lack shade and sufficient organization.
Despite these limitations, those who found parking were generally satisfied with its convenience and ease, highlighting that parking on site was typically not a problem. The availability of private, spacious and free parking keeps the overall experience positive for many visitors. Improvements to the parking logistics could further enhance the comfort and satisfaction of guests.
Family
The hotel's child-friendly environment stands out, as highlighted by multiple guests who appreciated the efforts of the helpful staff, particularly mentions like Mr. Sarath. Restaurants within the hotel are good spots for family dining and the overall atmosphere is described as beautiful and quiet, contributing to a comfortable family experience.
However, a few areas could use improvement. Some reviews pointed out potential safety issues with the windows and instances where guests did not respect quiet hours. Additionally, there were occasional mentions of the hotel not being suitable for families and issues like broken baby beds and non-family-friendly room layouts. Despite these points, the general consensus remains that Al Murooj Grand Hotel is a family-friendly destination, well-suited for those traveling with children and especially recommended for family visits to Muscat.
4 Star
However, some guests noted that the hotel's facilities and services could be improved to truly meet four-star standards. Issues such as poor quality furniture, some room amenities and service shortfalls were mentioned, suggesting that certain aspects felt more in line with a three-star experience. Despite these criticisms, the general consensus was that it remains a four-star hotel, though perhaps not as polished as some might expect, especially in comparison to other Gulf region hotels.
The hotel does manage to deliver on many fronts expected from a four-star establishment, making it a solid, if not spectacular, choice for visitors seeking reliable accommodations.
Business
Conveniently located near the business hub of Al Khuwair, the hotel offers excellent service for business needs, including fast Wi-Fi which is crucial for efficient work. The establishment's setting is perfect for business stays, making it a great choice for those looking to seamlessly integrate their travel and work schedules. Overall, the hotel is well-suited and accommodating for business travelers, providing a good location and facilities that are conducive to a productive stay.
Accessible
The hotel's strategic location near the airport enhances its accessibility, allowing for a smooth travel experience. Facilities within the hotel are designed to be easily accessible and well-maintained. Guests have praised the provision of necessary accessible amenities and the reliability of informative directions provided by the staff.
Though there are no pedestrian ways to cross safely and some issues with carpet cleanliness were noted, the overall accessibility of Al Murooj Grand Hotel is well-regarded, ensuring a comfortable and convenient stay for all guests.
Rooftop Pool
Children's Pool
Outdoor Pool
Honeymoon
Romantic
Yes, Al Murooj Grand Hotel has pool(s) that belong to one or more of the following categories: Children's Pool, Rooftop Pool, Panoramic View Pool, Outdoor Pool.
No, a spa isn't available at Al Murooj Grand Hotel.
No, Al Murooj Grand Hotel doesn't allow dogs.
Yes, parking facilities are available at Al Murooj Grand Hotel.
Yes, Al Murooj Grand Hotel has a gym.
Location Show Map
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