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Summary of reviewsASTON Batam Hotel & Residence receives high marks from guests, particularly for its prime location and exceptional staff. Centrally located in the heart of Batam, it offers easy access to major shopping malls, dining options and entertainment spots, making it an ideal base for both leisure and convenience. The hotel's proximity to ferry terminals and its various amenities further enhance its appeal.
The breakfast experience at ASTON Batam is frequently lauded for its extensive and varied offerings. Guests appreciate the diverse selection that includes Western, Indian, Chinese and local Indonesian cuisines. The quality and taste of the food are often highlighted positively, making for a delightful and satisfying start to the day. While dinner reviews were mixed, the Indonesian dishes served at the hotel’s restaurant received some praise.
Rooms at the hotel are consistently noted for their spaciousness, cleanliness and comfort. Many reviews commend the modern and well-maintained interiors, as well as the efficient room service. Comfortable beds and large apartments are standout features, making the rooms highly suitable for a pleasant stay.
The hotel’s emphasis on cleanliness is another strong point, as guests frequently mention the well-kept condition of both rooms and common areas. Friendly and attentive staff further enhance the experience with many specific staff members receiving special mentions for their excellent service.
The hotel's gym and pool facilities contribute positively to the guest experience with the gym being described as spacious, well-equipped and well-maintained. Families particularly enjoy the hotel, finding it spacious, clean and accommodating for children. Special occasions are remembered with delight due to the staff’s thoughtful gestures.
However, there are some areas for improvement. The dinner menu could benefit from more variety and consistency and some aspects of food quality during dinner could be enhanced. While most guests find the WiFi satisfactory, there are occasional issues with connectivity in certain areas. Similarly, the outdoor pool receives mixed reviews with some suggesting it could be better maintained and more guest-friendly.
In summary, ASTON Batam Hotel & Residence is highly recommended for its strategic location, excellent service, comfortable rooms and family-friendly environment with opportunities to improve in specific areas to elevate the guest experience further.
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