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Summary of reviewsThe Cubana Resort Nambucca Heads is celebrated as a prime destination for a convenient and peaceful getaway. Nestled close to essential amenities like shops, restaurants, cafes and the beach, it offers a serene environment despite its proximity to main roads. The resort's strategic location halfway between Sydney and Brisbane, combined with its lovely gardens and lake views, makes it an ideal stopover for travelers on long road trips or those seeking extended stays.
Guests generally enjoy the breakfast experience, particularly appreciating the welcoming atmosphere on the deck where pets are allowed. The continental breakfast is fresh and colorful, though some find the options limited and basic. The resort’s restaurant, Hemingways, receives high praise for its quality and value, despite the additional cost for breakfast.
Dinner at Hemingways is often described as excellent and reasonably priced with food that rivals five-star dining experiences. On occasions when the restaurant was closed, guests found enjoyable alternatives in town. The overall dining experience and the immaculate facilities significantly enhance the resort’s appeal.
The rooms at The Cubana Resort are spacious, clean and well-maintained with modern updates and tasteful decor. Guests appreciate the privacy, comfortable beds and direct garden access with lovely views. While there are minor complaints about older rooms needing updates, the cleanliness and comfort of the accommodations are consistently highlighted.
Cleanliness is a standout feature with both rooms and common areas described as spotless. The housekeeping staff is diligent, ensuring a comfortable and relaxing stay. Minor issues with cleanliness are rare and vastly outweighed by positive reviews.
The staff at The Cubana Resort are frequently praised for their friendliness, helpfulness and efficiency. Their welcoming and accommodating nature significantly contributes to a seamless and pleasant stay.
While the WiFi receives mixed reviews with some guests experiencing connectivity issues, others find it sufficient for streaming services. The gym and fitness facilities, including a pool, steam room and spa, are generally well-received, though some equipment is seen as outdated.
The pool area is appreciated for its cleanliness and relaxing atmosphere, despite some considering it small. The convenience of ample and close parking options adds to the guest experience.
The beds are widely regarded as comfortable, contributing to a restful stay. Despite individual preferences on firmness, the overall consensus is favorable.
Though classified as a three-star hotel, The Cubana Resort often exceeds guest expectations with its level of service and comfort. Minor areas for improvement include bathroom maintenance and the addition of air conditioning in some rooms.
The resort is notably pet-friendly, offering dedicated accommodations and amenities for pets, which guests greatly appreciate. The efforts to cater to both human and animal guests contribute to a memorable and comfortable stay.
Overall, The Cubana Resort Nambucca Heads offers a delightful and well-rounded experience, excelling in location, cleanliness, staff service, dining and pet-friendly accommodations. Show more
Read review summaries for all categories
Categories
Motel Taking Steps Towards Sustainability
Dog Friendly Motel
Motel with Swimming Pool
Outdoor Pool
Motel with Parking
Accessible Motel
Motel with Gym
4-Star Motel
Motel with Outdoor Pool
Room Types
Family Room - No PetsThis family room includes a hairdryer, tea and coffee making facilities, ironing facilities, heating, and air conditioning.
Family Room (Pet Friendly)This twin/double room has a hairdryer, tea and coffee making facilities, ironing facilities, heating and air conditioning and outdoor balcony. Pet friendly for dogs on request.
Water bowls and sofa sheets are provided. Should damages be made to the room including pet faeces left behind, additional charges applicable.
While every effort is made to thoroughly clean and maintain these rooms to the highest standards, they may not be suitable for individuals with sensitivities to pet dander. We recommend that guests with allergies consider alternative room options to ensure a comfortable stay.
King Room (Pet Friendly)Includes a hairdryer, tea and coffee making facilities, ironing facilities, heating and air conditioning. Pet friendly on dogs on request.
Water bowls and sofa sheets are provided. Should damages be made to the room including pet faeces left behind, additional charges applicable.
While every effort is made to thoroughly clean and maintain these rooms to the highest standards, they may not be suitable for individuals with sensitivities to pet dander. We recommend that guests with allergies consider alternative room options to ensure a comfortable stay.
King Terrace Room - No PetsThis double room features a hairdryer, tea and coffee making facilities, ironing facilities, heating, and air conditioning.
Queen Terrace Room - No PetsThis double room includes a hairdryer, tea and coffee making facilities, ironing facilities, heating, and air conditioning.
Twin Terrace Room - No PetsThis twin room features a hairdryer, tea and coffee making facilities, ironing facilities, heating, and air conditioning.
Guest Reviews
8.4
Very Good
Location
The Cubana Resort in Nambucca Heads receives consistent praise for its prime location, making it a convenient and relaxing getaway spot. Nestled just off the motorway, the resort is easy to find and offers a quiet, peaceful environment despite its proximity to the main road and highway. Guests appreciate its closeness to essential amenities, including shops, restaurants, cafes and the beach. The resort’s peaceful setting amidst lovely gardens and overlooking a lake contributes to its charm. Its strategic position makes it an excellent mid-point for travelers driving between Sydney and Brisbane and a handy stop on long road trips. The resort is also a short drive from local attractions, providing easy access to the town centre and various recreational facilities, making it a favored choice for both brief stopovers and extended stays.
Breakfast
The Cubana Resort Nambucca Heads offers a breakfast experience that generally receives positive remarks from guests, highlighted by its welcoming atmosphere and pleasant setting, especially on the deck where pets are allowed. The continental breakfast garners praise for being fresh, colorful and good value for money, though some guests find the offerings limited and basic with no hot food available. While coffee is typically instant, the overall quality of the food and the service by the staff is appreciated. The resort's restaurant, Hemingways, where breakfast is served, receives compliments for its smart and small menu. However, there are a few negatives, such as breakfast not being included in the tariff and costing $15 per person, which some guests find unjustified given the limited options. Nonetheless, the staff's pleasant demeanor and the reasonable pricing make the breakfast experience at The Cubana Resort generally agreeable for most visitors.
Dinner
The Cubana Resort Nambucca Heads receives high praise for its in-house dining experience with guests repeatedly highlighting the superb quality and reasonable prices of the food. Among the positive mentions, the Hemmingways restaurant is often described as great or excellent, providing both tasty and affordable options for dinner and breakfast. Diners appreciated the smart menu and the beautiful presentation, noting an upmarket feel to the dining experience and likening it to 5-star dining.
However, it should be noted that there have been instances where the restaurant was closed temporarily, which required guests to venture into town for their meals. While this was slightly inconvenient for some, it also led to pleasant unexpected experiences, such as catching a magical sunset at the VWall. Guests who stayed when the restaurant was open lauded the food as superb with many recommending the chef highly and applauding the friendly and efficient service.
Other facilities at the resort were described as immaculate with tasteful decor and welcoming staff contributing to an overall pleasant stay. Despite a few minor complaints about the lack of operational facilities at times, the dining experience remains a standout feature, making The Cubana Resort a notable option for visitors seeking a well-rounded and delightful stay.
Rooms
The Cubana Resort Nambucca Heads offers a range of spacious and clean rooms that cater well to different needs. The rooms are frequently described as being large, airy and well-maintained with modern updates and tasteful decor. Guests particularly appreciate the privacy, direct garden access and lovely views from the rooms, whether it’s a beautiful lake, a patio overlooking a pond or lush greenery.
Many rooms are noted for their comfort, featuring soft bedding and quality linens. Modern amenities, generous space and thoughtful layout make the rooms comfortable for families and individual travelers alike. Certain rooms have been beautifully renovated, providing a fresh and modern feel.
Cleanliness is a consistent highlight, reflecting well-kept and tidy accommodations. There are favorable mentions of well-appointed facilities, comfortable beds, efficient storage and colorful decor that enhance the overall experience.
However, a few remarks point out minor drawbacks, such as some older rooms needing a bit of TLC and occasional issues with dampness or musty smells. Despite this, the overall ambiance of the resort is positive with delightful gardens, a relaxing atmosphere and additional amenities like a games room for kids and pet-friendly policies. The resort's tranquil location near the river walkway and the welcoming lobby further contribute to the enjoyable stay.
Beds
The beds at The Cubana Resort Nambucca Heads receive high marks for comfort and quality with numerous reviews highlighting their comfortable and cozy nature. Guests frequently describe the beds as comfy, very comfortable and even extra comfy. Many appreciate the soft and welcoming bedding and linen that contributes to a great night's sleep. A few reviewers note that the beds appear quite new and are well-fitted with seasonal sheets, ensuring a pleasant sleeping environment. However, some guests find the beds either too firm or too soft for their liking and a couple of comments mention uncomfortable mattresses. Despite these few dissenting opinions, the general consensus is that the beds at The Cubana Resort are designed to provide a restful and comfortable experience.
Cleanliness
The Cubana Resort Nambucca Heads has garnered praise for its impressive cleanliness standards. Guests frequently describe the rooms and common areas as very clean, spotless and extremely clean. Many noted the rooms are not only clean but also spacious and well-maintained, providing a comfortable and relaxing environment. The resort's housekeeping staff receive high marks for their diligent and friendly service, ensuring rooms are cleaned daily and maintained to a high standard.
Visitors appreciate the updated and thoughtfully designed rooms, describing them as clean, comfortable, airy and furnished with new, stylish pieces. The property itself is consistently highlighted for its cleanliness, offering neat and tidy surroundings, including clean bathrooms and trendy, clean communal areas.
Despite the overwhelmingly positive feedback, a few guests noted minor cleanliness issues, such as dirty tiles, mould in the shower and some areas not meeting their expectations, including dirty screens and stained sofas. However, these comments are far outweighed by the positive reviews emphasizing the resort's overall cleanliness and attention to detail. Overall, The Cubana Resort Nambucca Heads stands out for providing a clean, comfortable and welcoming stay.
Staff
The staff at The Cubana Resort Nambucca Heads consistently receive high praise from guests, highlighting their friendliness, helpfulness and efficiency. Guests frequently mention that the entire team, from housekeeping to management, provides exceptional service with a smile. The reception staff, in particular, are noted for being welcoming and accommodating, which contributes to a seamless check-in experience. Many guests appreciate the staff's attentive nature, always ready to go the extra mile and make recommendations for local attractions. The restaurant service is also highly regarded with high-quality food and attentive staff ensuring a pleasant dining experience. Overall, the staff at The Cubana Resort are seen as a fundamental part of its appeal, creating a warm and inviting atmosphere for all visitors.
Wi-Fi
The WiFi at The Cubana Resort Nambucca Heads receives mixed feedback. On the positive side, some guests appreciated the good free WiFi, which allowed access to streaming services like Netflix and YouTube. However, numerous reviews indicate issues with the internet connection with descriptors such as irregular, slow and bad being commonly mentioned. Some guests experienced difficulties with connecting, as there was no information provided in the rooms on how to access the WiFi. Additionally, issues such as TV channels flicking off to a black screen were noted. While some had a favorable experience, reliable internet service appears to be inconsistent.
Gym
The gym at The Cubana Resort Nambucca Heads received mixed reviews but leans towards a generally positive experience for guests. Many found the equipment to be good and functional, while a few noted that some of it seemed outdated. The presence of a private gym was appreciated as an added bonus and guests enjoyed various facilities including the pool, steam room and spa. Additionally, the resort offered bikes for hire, adding to the array of fitness options. The shared car park and ample parking made accessing the amenities convenient, contributing to the overall favorable impression of the resort's fitness offerings.
Pool
The Cubana Resort Nambucca Heads features an appealing pool area that guests found to be very refreshing with a spa that adds a relaxing touch to the experience. The pool and surrounding facilities are consistently praised for their cleanliness and maintenance. Visitors appreciated the comfortable chairs and tables available in shaded areas, providing a cozy space to unwind. The combination of a pool, spa and steam room was highlighted as terrific and exactly as described, offering a comprehensive relaxation experience. Guests noted that the pool had a lovely outlook and found the overall decor and furnishings to be quite funky and enjoyable. Families particularly enjoyed the addition of a games room, which, along with the spa, was a hit among kids. The resort stands out as a good value for money oasis with wonderful and helpful staff, adding to the positive experience of the pool and its amenities.
Parking
The Cubana Resort Nambucca Heads offers convenient and ample parking options for its guests. Visitors can enjoy the ease of parking directly outside their rooms, making it highly convenient for those with luggage. The resort provides free parking with plenty of spaces available, ensuring that one can always find a spot. Most guests appreciate the spacious and off-street parking, which adds to the sense of security. While a few reviews mentioned that some parking spaces can be a bit tight, the overall consensus highlights the good and easy parking arrangements right at the doorsteps of the rooms. This practical feature significantly enhances the guest experience, enabling a stress-free stay.
3 Star
The Cubana Resort Nambucca Heads is a beautiful and relaxing destination, offering reasonably priced rooms. Despite being classified as a three-star hotel, it often delivers a higher level of service and comfort with some guests calling it exceptional for its rating. While the restaurant has been closed for an unspecified period, guests still find much to appreciate in the overall experience. However, there are areas for improvement; the bathrooms need urgent maintenance and some rooms lack air conditioning. Additionally, a rusty iron was noted as a minor inconvenience. The resort could benefit from a closer proximity to local attractions, but many visitors remain happy with their stay and consider the hotel to exceed expectations for its three-star classification.
Outdoor Pool
The outdoor pool at The Cubana Resort Nambucca Heads receives mixed feedback from guests. While it is mentioned that the pool area is clean and offers a lovely outlook onto the lake and gardens, some note that the pool itself is very small. Guests appreciate the combination of pool, spa and steam room, describing the amenities as terrific. The surrounding gardens contribute to a pleasant and relaxing atmosphere and children particularly enjoy the pool. Overall, despite its size, the pool is a well-maintained and enjoyable feature of the resort.
Dog Friendly
The Cubana Resort Nambucca Heads stands out as a remarkable destination for travelers accompanied by their pets, particularly dogs. Guests repeatedly praised the resort's pet-friendly accommodations, highlighting the comfort and convenience of facilities that cater to furry friends. Many noted the ease of finding pet-friendly options, a rare and cherished feature for travelers with pets. The resort's pet-friendly cabins are thoughtfully tucked away, ensuring a pleasant stay for both pets and their owners.
Visitors appreciated the dedicated pet rooms, which are clean and well-maintained, a notable rarity according to multiple reviews. The resort provides amenities like blankets for pets, adding an extra touch of comfort. The resort also features a fenced area and grassy spots for pets, allowing ample space for them to roam and play.
Friendly service and comfy accommodations for both human and animal guests were consistently highlighted. Guests found the staff accommodating and welcoming to pets, creating an inclusive atmosphere. The hotel's strategic location and well-supervised pet accommodations further enhanced the experience.
Overall, The Cubana Resort Nambucca Heads offers a seamless blend of comfort and pet-friendly features, making it a top choice for pet owners seeking a hassle-free and enjoyable stay with their furry companions.
Yes, The Cubana Resort Nambucca Heads has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at The Cubana Resort Nambucca Heads.
Yes, The Cubana Resort Nambucca Heads welcomes dogs.
Yes, parking facilities are available at The Cubana Resort Nambucca Heads.