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Summary of reviewsTerrace Green Hotel & Spa in Negombo receives numerous accolades for its strategic and tranquil location. Guests love its proximity to local attractions, such as the beach, restaurants, shops and the bustling seaside promenade, while appreciating the peaceful setting on a well-maintained residential street. The hotel's accessibility to the airport, just a short drive away, proves convenient for travelers with tight schedules or late-night flights.
Breakfast at the hotel is a standout feature, often described as delicious, fantastic and restaurant-quality with a notable selection and abundance of options. The Sri Lankan breakfast, despite its preparation time, is particularly praised for its flavor and uniqueness. Although some found certain elements a bit pricey, the breakfast experience is generally seen as hearty and complete, complemented by supportive and pleasant staff.
Dining at the in-house Salt Restaurant is not to be missed with many visitors lauding the expertly crafted and beautifully presented dishes. The dinner experience consistently receives high praise with terms such as delicious, exquisite and top-notch frequently mentioned. Guests are impressed by the chefs' skills and the restaurant's ambiance, often highlighted by live cooking presentations.
Rooms at the hotel are frequently praised for their cleanliness, modern style and comfort. The spacious and well-maintained accommodations come with extra amenities including fridges, tea and coffee facilities, air conditioning and private balconies with some featuring hot tubs. The comfortable beds, stylish design and attentive staff further enhance the experience, making it a perfect retreat for travelers.
Cleanliness throughout the hotel is impeccable with guests consistently noting the spotless rooms, bathrooms and balconies. The well-maintained facilities align closely with international standards, providing a luxurious yet cozy environment. Visitors appreciate the neat and tidy appearance, tastefully furnished spaces and practical amenities such as a reliable airport shuttle service.
The staff at Terrace Green Hotel & Spa play a crucial role in creating a positive experience for guests, frequently described as superb, friendly and highly accommodating. The exceptional service with staff always ready to assist and provide a welcoming atmosphere, enhances the overall stay.
The hotel's Wi-Fi generally receives positive feedback for being fast and reliable, although there are occasional minor inconsistencies. The spa facilities are another highlight, offering wonderful and relaxing treatments, including aroma therapy and Ayurvedic options. The beautifully decorated spa area and skilled therapists contribute to a memorable and soothing experience.
Parking and transportation services, particularly the free airport transfers, are highly efficient and convenient, ensuring a seamless experience for travelers.
Overall, Terrace Green Hotel & Spa is celebrated for its luxurious, clean environment, high-quality rooms, exceptional service and remarkable dining experiences. Despite being somewhat expensive, the value for money and the four-star experience it offers make it a worthwhile choice for those seeking a tranquil and comfortable stay in Negombo. Show more
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Categories
Hotel with Rooms With Jacuzzi / Hot-tub
Hotel near The Beach
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel with Spa
Romantic Hotel
Hotel with Parking
4-Star Hotel
Hotel where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? Yes
Do you perform temperature checks upon guests' arrivals? Yes, to all guests
Do you ensure contactless check-in/check-out? Other
Do the hotel's main entrance doors open automatically? Yes
Can guests access their room entrance directly from outside the hotel without entering the lobby? No
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? Yes, for 24 hours.
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival? Yes
Are luggage trolleys sanitized after each use? Yes
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? Yes
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? There are no elevators
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? Yes
Does the hotel operate at a limited capacity? Yes, up to 50% of the rooms can be occupied
Does the hotel accept domestic bookings only? No
Do you allow people who don't stay or work at the hotel to enter its premises? No
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? No
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? Yes
Do you provide disinfecting wipes in each room? No
Are there hand sanitizing stations throughout the hotel? Yes
Is there a sanitizing sprayer for shoes outside each room? No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? No
Do you use delivery robots to get stuff to guests' rooms? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? Yes
If there are central air-conditioning/heating/ventilation systems, is air recirculation prevented? No
Are rugs removed from guest rooms? Yes
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? Yes
Are air purification and sanitization devices installed? No
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? Yes
Food & Beverage Service
Do you offer pre-made boxed meals to guests? Yes
Do you offer single-serve options instead of buffets for breakfast? Yes
Do you offer contactless delivery for in-room dining? Yes
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? Yes
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? Yes
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes
Is there a doctor available either on-site or on-call? Yes
Are there any services currently unavailable due to health and safety issues (e.g. valet parking, airport transfer, spa, gym, indoor pool, conference rooms, coffee points, etc.)? spa
Has the hotel closed during the pandemic? Yes Reopening Date: Unknown
Deluxe Double or Twin Room with Balcony (Free Airport Pick-up OR Drop-off & 10% off Spa from 10 AM to 3 PM)Featuring free toiletries and bathrobes, this twin/double room includes a private bathroom with a shower, a bidet and a hairdryer. Boasting a balcony, this twin/double room also features air conditioning, a minibar and a flat-screen TV with satellite channels.
Suite with Private Terrace & Jacuzzi (Free Airport Pick-up OR Drop-off & 10% off Spa from 10 AM to 3 PM)This suite features hot tub and a spacious private terrace with sunbeds
Additional benefits:
- Complimentary airport pick up /drop off.
Premier Room with balcony (Free Airport Pick-up OR Drop-off & Netflix streaming)Providing free toiletries and bathrobes, this twin/double room includes a private bathroom with a shower, a bidet and a hairdryer. The spacious twin/double room provides air conditioning, a minibar, a tea and coffee maker, a wardrobe, as well as a flat-screen TV with satellite channels.
Deluxe Single Room (Free Airport Pick-up OR Drop-off & 10% off Spa from 10 AM to 3 PM)Featuring free toiletries and bathrobes, this single room includes a private bathroom with a shower, a bidet and a hairdryer. This single room has air conditioning, a minibar, a flat-screen TV with satellite channels and a balcony. The unit has 1 bed.
Guest Reviews
8.6
Very Good
Location
Terrace Green Hotel & Spa boasts a prime location in Negombo that delights travelers for its proximity to local attractions. Perfectly positioned just a short walk away from the tranquil beach and close to an array of diverse restaurants and shops, the hotel offers guests an ideal base for leisurely strolls around town. Its central yet quiet setting ensures a peaceful stay, tucked away in a well-maintained residential street that offers a break from the hustle and bustle. Visitors appreciate the convenience of being within walking distance to the beach, main streets and Negombo's bustling seaside promenade. Additionally, the hotel's accessibility to the airport, located just a short drive away, makes it an excellent choice for those with late-night flights or tight schedules. Whether arriving or departing, guests find Terrace Green Hotel & Spa to be a superb starting point for their journey. The hotel’s strategic location combines both tranquility and accessibility, providing an excellent option for those wanting to explore Negombo's scenic beauty and vibrant street life.
Breakfast
At Terrace Green Hotel & Spa, breakfast receives high praise from guests who appreciated the extensive and high-quality offerings. Many reviews highlight the breakfast as delicious with phrases such as 'delicious breakfast,' 'fantastic breakfast,' and 'great breakfast' frequently mentioned. The Sri Lankan breakfast, in particular, stood out for its flavor and uniqueness, although it takes about 40 minutes to prepare. Guests noted that the breakfast isn't your typical buffet, often describing it as restaurant-quality with an excellent selection and abundant options.
While some guests found certain elements pricey if not consuming much, the general consensus is that the breakfast is hearty, very complete and exceeds typical expectations. There were some minor criticisms, such as pastries being overcooked, but overall, the breakfast experience is lauded. The supportive and pleasant staff add to the positive dining experience, making breakfast a notable highlight of the stay at the Terrace Green Hotel & Spa.
Dinner
Terrace Green Hotel & Spa is frequently praised for its outstanding dining experiences, particularly at the in-house Salt Restaurant. Many visitors have hailed the restaurant as an essential dining spot in Sri Lanka, emphasizing the delicious and expertly crafted dishes. The chefs are commended for their cooking skills, often described as 'creating magic' and providing 'chef quality' meals. Patrons enjoyed not only the well-prepared and flavorful Sri Lankan cuisine but also the beautiful presentation of the dishes.
Breakfast is highlighted as very good, but many reviews emphasize that dinner should not be missed. Meals are consistently described as delicious with some specifically calling them 'exquisite' and 'top-notch'. The quality and taste of the food have left guests impressed, making it a highly recommended dining experience. The ambiance, combined with the excellent cuisine, contributes to a memorable stay, further enhanced by the live cooking presentations. Overall, the consistent praise for the Salt Restaurant and its culinary offerings underscores the exceptional dining standards at Terrace Green Hotel & Spa.
Rooms
Terrace Green Hotel & Spa receives high praise for its clean, well-appointed and comfortable rooms. Guests frequently highlight the cleanliness and modern style, noting that rooms are spacious and well-maintained. Many were pleased with the extra amenities such as fridges, tea and coffee facilities, air conditioning and private balconies, which some mentioned included hot tubs or jacuzzis for added relaxation.
The beds are often described as comfortable with high-quality mattresses and pillows, contributing to a good night's sleep. The hotel offers a variety of room types, including large suites with big balconies, which were particularly appreciated for their space and comfort.
The rooms' stylish and contemporary design, along with the comforting ambiance, make it a perfect retreat for travelers. The hotel's small but modern aesthetic adds to its charm. Friendly and attentive staff, along with delicious breakfast options, enhance the overall positive experience.
In summary, the Terrace Green Hotel & Spa excels in providing clean, comfortable and well-equipped accommodations that cater to the needs of modern travelers.
Beds
Guests predominantly praised the beds at Terrace Green Hotel & Spa, highlighting their comfort and the quality of the bedding. Many found the beds to be extremely comfortable with phrases like very comfortable bed being frequently mentioned. The mattresses received specific accolades, described as super mattresses, which contributed to a restful sleeping experience. The beds and pillows were often noted for their comfort, supporting a positive resting environment.
However, a few reviews pointed out some shortcomings, such as a bed being a little lumpy and an instance of a mattress under the sheet being dirty, affecting comfort. Despite these isolated issues, the general sentiment about the beds was highly favorable with guests repeatedly expressing satisfaction with the comfort and quality of the beds and bedding.
Additionally, the rooms were described as very comfortable and stylish, complementing the positive experience with the beds, further enhancing the overall stay.
Cleanliness
Terrace Green Hotel & Spa has received consistently high praise for its impeccable cleanliness. Guests frequently highlight the absolutely spotless rooms, bathrooms and balconies, noting that the facilities are both clean and spacious. The well-equipped rooms, aligning closely with international standards, come with comfortable and modern furnishings. The hotel itself strikes a balance between luxury and coziness, providing a very comfortable stay with clean, well-maintained accommodations.
Visitors also appreciate the hotel's neat and tidy appearance, describing it as beautifully clean and tastefully furnished. The presence of friendly, professional staff enhances the welcoming atmosphere. Additionally, practical amenities such as a reliable airport shuttle service and well-appointed facilities further contribute to the positive guest experience. Overall, Terrace Green Hotel & Spa is recognized for its high standard of cleanliness and attention to detail.
Staff
The staff at Terrace Green Hotel & Spa consistently receive high praise from guests for their exceptional service and friendliness. Descriptions such as superb, fantastic and exceptional highlight the level of dedication and attentiveness provided. Guests frequently mention that the staff are always smiling, incredibly welcoming and highly accommodating. The reception staff, in particular, are noted for being very helpful and courteous. Many reviews also emphasize the staff's professionalism and their eagerness to go out of their way to assist guests. Overall, guests find the staff to be an integral part of their pleasant stay, enhancing the hotel's calm and inviting atmosphere with their efforts.
Wi-Fi
Terrace Green Hotel & Spa offers a generally positive experience for those relying on Wi-Fi during their stay. Guests frequently mentioned the Wi-Fi as being good with some noting it as fast and reliable. The service was described as solid and in most cases, it performed well for users. However, some reviews did indicate areas for improvement with a minority noting that the internet did not always meet expectations. Overall, guests can expect a decent internet connection with an occasional need for better consistency.
Spa
Terrace Green Hotel & Spa offers a delightful escape with its excellent spa facilities, making it a highly recommended destination for those arriving from or departing for long flights. Guests frequently highlight the wonderful and relaxing massages, praising specific treatments like aroma therapy and Ayurvedic options. The spa area itself is beautifully decorated, featuring an open terrace and lounge chairs, which contribute to an overall relaxing ambiance. Visitors enjoy the convenience of the in-house spa, appreciating the exceptional service and skillful therapists, particularly noting unforgettable full body massages. The addition of hot tubs on the balcony has been a welcomed luxury after long journeys. Overall, the spa is considered a real treat and an absolute must-try, complementing the hotel’s great dining options and overall high-quality experience.
Parking
Terrace Green Hotel & Spa has received outstanding feedback regarding its parking and transportation services. The hotel provides free airport transportation, including both pickup and drop off, which guests found to be highly efficient and convenient. The airport transfer services were consistently described as working perfectly and the in-house taxi service arranged by the hotel was also praised for its excellence. Communications with the hotel, both prior to and during the guests' stays, were noted to be great, ensuring a seamless experience. Overall, these services seem to significantly enhance the convenience for travelers using Terrace Green Hotel & Spa.
4 Star
Terrace Green Hotel & Spa provides a luxurious and clean environment, offering excellent value for money despite being somewhat expensive compared to other hotels in Sri Lanka. The hotel boasts high-quality rooms and facilities, as well as an exceptional service thanks to its super nice and helpful staff. Guests can enjoy a remarkable dining experience at the on-site restaurant, where dishes are not only perfectly presented but also deliver high levels of taste and quality. The overall price-quality ratio is highly praised, making it a worthwhile choice for those seeking a four-star experience.
No, Terrace Green Hotel & Spa doesn't have any pool.
Yes, a spa is available at Terrace Green Hotel & Spa.
No, Terrace Green Hotel & Spa doesn't allow dogs.
Yes, parking facilities are available at Terrace Green Hotel & Spa.