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Summary of reviewsHotel Nelson in Nelson Bay garners high praise from guests for various aspects of their stay, making it a top choice for travelers seeking convenience, comfort and excellent amenities.
Nestled in a prime spot, Hotel Nelson shines with its fantastic location, placing guests within easy walking distance to restaurants, shops, cafes, the marina and the beach. Its strategic positioning not only offers scenic ocean views but also acts as a practical base for exploring the town's numerous attractions, such as whale-watching cruises and boutique shopping, while ensuring seamless access to amenities without the hassle of long commutes.
Guests frequently commend the breakfast offerings at the Little Nel Cafe, located conveniently downstairs. The cafe's superb breakfast selections, excellent service and exceptional coffee make it a must-visit spot for both breakfast and lunch. Despite not having a dedicated dinner restaurant, the hotel's prime location allows easy access to numerous nearby dining options, complemented by helpful staff recommendations.
The rooms at Hotel Nelson receive consistent accolades for their cleanliness, spaciousness and modern amenities. Guests appreciate the comfortable beds, tasteful decor and the thoughtful inclusion of kitchenettes. The general consensus highlights the rooms as cosy, quiet and well-maintained with many offering spectacular views and balconies. The hotel's commitment to hygiene is evident in the meticulously clean bathrooms and well-presented grounds.
Staff at Hotel Nelson are frequently lauded for their friendliness, helpfulness and professional demeanor, contributing significantly to a welcoming atmosphere. Guests appreciate the excellent service with staff going above and beyond to ensure a pleasant stay.
The hotel's amenities, including a gym and a heated pool, enhance the overall guest experience. The gym, despite some comments about its compact size, provides a convenient option for a quick workout and includes a steam room. The heated pool is especially praised for its perfect temperature and year-round availability with clean, inviting facilities and adjacent BBQ areas adding to its appeal.
Parking at Hotel Nelson is convenient and ample, featuring well-organized spaces and the benefit of free onsite parking. This adds to the hassle-free experience for guests.
The hotel also stands out as a family-friendly destination, offering family rooms, a safe and warm pool environment for children and accommodating staff. Reviewers highlight the suitability of Hotel Nelson for families, enhancing their overall positive experience.
In terms of comfort, the beds receive mostly positive feedback for being comfortable and conducive to a restful night's sleep, although some guests found them too soft. The addition of quality pillows and bedding generally enhances guest comfort.
Despite some suggestions that it may not fully meet four-star standards in certain respects, Hotel Nelson is repeatedly recognized for its excellent value for money. The combination of location, service and amenities makes it a highly recommended destination with many guests expressing a desire to return.
Lastly, the hotel's commitment to accessibility is evident with accessible rooms and facilities designed to accommodate those with disabilities. Convenient parking and generally easy access to amenities further enhance the appeal for all guests.
In conclusion, Hotel Nelson consistently delivers a satisfying experience through its excellent location, clean and comfortable rooms, fantastic breakfast options, friendly staff and well-maintained amenities, making it a commendable choice for travelers. Show more
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Categories
Hotel with EV Charging Stations
Boutique-style Hotel
Hotel near Golf Courses
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Hotel with Swimming Pool
Heated Pool Outdoor Pool
Hotel with Parking
EV charging stations
Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel with Outdoor Pool
Hotel with Heated Pool
Room Types
Deluxe Family RoomThis spacious family style room offers a balcony or courtyard with front facing garden view. It features a kitchenette with microwave, sink, bar fridge, kettle, toaster, electric frying pan, tea and coffee condiments. It has a flat-screen TV with 8 cable channels.
Please note that the price is based on 2 guests. Maximum occupancy is 5 (see Hotel Policies).
Standard Queen RoomThis room includes a 32-inch flat-screen TV and a kitchenette with a microwave, sink, toaster, kettle, electric frying pan and tea/coffee condiments. It has a private balcony or courtyard facing over the hotels front garden. Features a flat-screen TV with 8 cable channels.
This room has no capacity for extra beds.
Superior King RoomThis room includes a king-sized bed. It also includes a flat-screen TV with 8 cable channels, wired internet, WiFi and an iPod docking station. It has a DVD player and a designer bathroom with stone bench-tops and luxury toiletries. It has an armchair, ottoman, dining setting, tea/coffee making facilities, toaster and crockery. A small refrigerator are provided. The balcony has views towards Nelson Bay and partial side marina views.
Queen Room with Town ViewThis fully renovated room features a private balcony offering views over the lovely gardens and Nelson Bay. It includes deluxe bedding, a single sofa bed, an iPod docking station, a DVD player and a flat-screen TV with 8 cable channels. The designer bathroom offers stone counters and luxurious Biology skincare bathroom amenities. Some rooms boast partial water views.
Deluxe One-Bedroom Apartment with Bay View - Spa Bath This apartment features a separate bedroom with a king-sized bed. It also includes a living area with a double sofa and an LCD TV. the bedroom also has a LCD TV. There is a large kitchenette with a sink, bar fridge, kettle, toaster, electric frying pan, portable stove top, pots, a pan, cutlery, crockery and both tea and coffee. There is a bathroom with a large spa bath, rain shower and free toiletries. The private balcony faces towards the park and marina area.
Deluxe King Spa StudioThis modern room offers a king bed and a double sofa bed. There is a sitting area with a table and chairs, a 42-inch LCD TV with DVD player, and air conditioning. There is a kitchenette with a microwave, small fridge, toaster, and tea/coffee making facilities. The bathroom has porcelain tiles and stone bench tops, and features a deep Mizu spa bath spa and shower over head. Complimentary bathrobes a provided for use during your stay. There is a private balcony with partial water and park views.
Please note that the price is based on 2 guests. Maximum occupancy is 4 (see Hotel Policies).
Two-Bedroom Apartment with Bay ViewThis, spacious, refurbished apartment features partial water views from a large balcony. The bathroom has a deep soaker spa bath with a separate shower, modern amenities and fixtures. There is a large kitchenette with a full-size refrigerator, a portable stove top, a dishwasher, tea/coffee making facilities and a toaster. The lounge area has 42-inch LCD TV with a DVD Player and free cable channels.
Bedding configuration is king-size bed in the main bedroom and a queen-size bed in second bedroom.
Please note that the price is based on 4 guests.
Standard Family Room with Garden ViewThis family room has bedding in an open-plan living space. The room has pure wool carpets, LCD TV and air conditioning. The kitchenette has a sink, bar fridge, microwave, cutlery, crockery, tea and coffee condiments. Bathroom with stand alone shower, porcelain vanity and Biology bathroom amenities. Private balcony looks out over the front garden of the hotel.
Deluxe One-Bedroom ApartmentSituated on either the 1st or ground floor, this apartment features a separate lounge/dining area and a king-size bed. There is a living room with a double sofa bed, an LCD TV and a DVD player. Air-conditioning is provided in the living area and bedroom. Wireless internet, iPod/iPhone dock, designer bathroom including a shower, stone top benches, superior bathroom amenities and complimentary use of bathrobes. A kitchenette with small fridge, sink, kettle, toaster, electric frying pan, tea/coffee making facilities.The suite boasts view across to the park from a balcony or leafy views from a courtyard.
Please note that the price is based on 2 guests. Maximum occupancy is 3 (see Hotel Policies).
Family Room - Disability AccessFeaturing an open-plan living area and an accessible bathroom with complimentary Biology skincare and stand alone shower. The room has a built in wardrobe, pure wool carpets, LCD TV, air conditioning and DVD player. Kitchenette has a sink, bar fridge, microwave, cutlery, crockery, tea & coffee condiments. Private balcony looks out over the front garden of the hotel. The room is located on the bottom floor with easy access to the carpark.
Guest Reviews
8.8
Excellent
Location
Nestled in a prime spot, Hotel Nelson in Nelson Bay exudes convenience and accessibility, making it a top choice for travelers. Guests have repeatedly praised its fantastic location, highlighting its central position that places it within easy walking distance to various restaurants, shops, cafes and the marina. The hotel's proximity to the beach, calm waters and local attractions further adds to its appeal.
The strategic location offers not just scenic ocean views but also a practical base for exploring the town. Visitors have appreciated how the hotel’s position grants seamless access to the town's amenities, making everything from whale-watching cruises to boutique shopping just a short stroll away. With such central convenience, the property ensures that guests can make the most of their stay without the hassle of long commutes.
In addition, the hotel’s surroundings, including a lovely pool area with sunny spots for relaxation, complement the stellar location. From the heart of town to the waterfront and marina, Hotel Nelson boasts an unbeatable location that enhances the overall guest experience, providing a perfect blend of comfort, cleanliness and accessibility.
Breakfast
Hotel Nelson's breakfast options have received widespread acclaim from satisfied guests, particularly highlighting the convenience and quality of the offerings at the Little Nel Cafe. Guests frequently praised the cafe's delicious and superb breakfast selections, often mentioning the excellent and efficient service. The Little Nel Cafe, located conveniently downstairs, is a standout feature, making it easy and enjoyable for visitors to grab a quick coffee or sit down for a more leisurely meal with a view of the wharf.
Reviewers consistently noted the superior quality of the food, describing breakfasts as tasty and the menu as well-curated with reasonable prices. Guests found the cafe not only great for breakfast but also recommendable for lunch, often remarking on the delightful experience of dining there. The Little Nel's coffee was also highlighted as exceptional, adding to the cafe's reputation as a must-visit spot during their stay.
Overall, the breakfast experience at Hotel Nelson, whether through room service enjoyed on a private balcony or at the renowned Little Nel Cafe, left guests highly satisfied, frequently emphasizing the delightful and convenient nature of their dining experience. The synergy between the hotel's amenities and the cafe adds a significant value to the overall guest experience.
Dinner
The dinner experience at Hotel Nelson garners a mix of commendations and observations from guests. The food at the on-site Little Nell's café stands out as a highlight, consistently praised for its excellence with some considering it the best in Port Stephens. The café offers both breakfast and lunch, satisfying those meals' needs thoroughly. While the hotel itself does not have a dedicated dinner restaurant, its prime location makes it convenient for visitors with numerous restaurants and dining options in the vicinity. Guests appreciate the ease of finding good food nearby and benefit from helpful staff recommendations for dinner spots. Overall, the quality of food, especially breakfast and lunch options at the hotel, is highly rated, contributing to a well-rounded dining experience for guests.
Rooms
At Hotel Nelson, guests consistently praise the spaciousness and cleanliness of the rooms, making it an ideal choice for travelers seeking comfort and modern amenities. The rooms are often described as very clean, large and well-appointed with comfortable beds and updated, tasteful decor. Many reviewers mentioned the thoughtful inclusion of kitchenettes, providing the convenience of cooking light meals.
Guests appreciate the modernity of the facilities, noting that the rooms feel fresh and up-to-date. The general consensus is that the accommodation is of good quality with rooms that are both cosy and quiet, ensuring a restful stay.
Frequent mentions of daily cleaning and well-maintained areas highlight the hotel’s commitment to hygiene. Some rooms offer spectacular views and balconies, adding an extra touch of enjoyment to the stay. Despite a few remarks about small room size and occasional noise from adjacent guests, the overall feedback remains overwhelmingly positive.
Moreover, the hotel's location is highly praised with many guests loving its proximity to local attractions and a great cafe next door. In summary, Hotel Nelson offers spacious, clean and comfortable rooms with modern facilities, making it highly recommended for a pleasant and convenient stay.
Beds
Hotel Nelson's beds have garnered mostly positive feedback from guests. The majority praise the beds for being comfortable with several noting the beds are big and provide a restful night's sleep. Words like comfy, very comfortable and fabulous are frequently used by guests reflecting their positive experience. Many visitors also appreciated the quality of the pillows and bedding, enhancing their overall comfort.
However, not all feedback is glowing. Some guests found the beds too soft, lacking sufficient support, which affected their comfort levels. This softness is a recurring theme with multiple mentions of mattresses being too soft. The sofa beds, used primarily by children or additional guests, received criticism for being uncomfortable and lacking the support of the main beds.
Despite these few drawbacks, the comfortable beds at Hotel Nelson significantly contribute to a pleasant stay for most visitors.
Cleanliness
Hotel Nelson is widely praised for its outstanding cleanliness, which stands out as a key highlight across guest reviews. Visitors consistently describe the rooms and facilities as very clean, neat and modern, often noting the meticulous housekeeping. The bathrooms, in particular, receive high marks for being impressively clean and well-maintained. Guests appreciate the spotless, well-presented grounds and the overall well-maintained complex, indicating a high standard of upkeep throughout the property.
The hotel rooms are frequently mentioned as being both spacious and exceptionally clean with numerous reviews emphasizing their modern and fresh appearance. Additional facilities such as the pool and surrounding areas are also kept in immaculate condition. Guests commend the hotel for making a concerted effort to ensure their stay is comfortable through its rigorous approach to cleanliness.
While one review mentioned that cleanliness wasn't of the highest standard at times, the overwhelming majority of feedback highlights the hotel’s commitment to maintaining a spotless environment. Overall, the emphasis on cleanliness and neatness at Hotel Nelson significantly contributes to a welcoming and pleasant stay for its guests.
Staff
At Hotel Nelson, the reviews regarding the staff paint a very positive picture. The team consistently receives praise for their friendliness and helpfulness, creating an inviting and welcoming atmosphere for guests. The reception staff, in particular, are frequently highlighted as being extremely accommodating and efficient, ensuring a smooth check-in process. The overall service from the staff is described as excellent and attentive with several mentions of their courteous and professional demeanor. Guests appreciate the genuine hospitality, noting that nothing is too much trouble for the staff, who constantly go above and beyond to meet their needs. In addition, their consistent friendly and positive attitude contributes significantly to the value for money guests find at the hotel. The love and effort the staff put into their roles at Hotel Nelson clearly enhance the guest experience, making it a highly recommended destination for visitors.
Gym
Hotel Nelson offers a gym that is appreciated by guests for its convenience and functionality. Many note that the gym is fantastic and very handy for a quick workout. The presence of a steam room alongside the gym adds to its appeal. Despite some comments suggesting the gym could benefit from refurbishment and its compact size, it remains a valuable facility for those looking to maintain their fitness routine while traveling. Overall, the gym, along with the pool, enhances the hotel's amenities and contributes positively to guest experiences.
Pool
Hotel Nelson boasts a truly exceptional pool experience that has garnered enthusiastic praise from guests. Visitors have consistently highlighted the heated pool as a major highlight, perfect for both colder weather and year-round enjoyment. The pool area offers ample space with a large deck and well-maintained BBQ facilities, providing a wonderful setting for relaxation and social gatherings. Parents have appreciated the safe and warm environment, noting that kids particularly enjoyed their time in the water.
The pool itself is described as clean, well-looked after and inviting with a sunny aspect and lovely landscaping that adds to its appeal. Guests frequently mentioned the comfort of nice, crisp towels available on-site. The combination of an outdoor heated pool and an indoor option ensures that everyone finds their preferred swimming spot.
Overall, the pool area at Hotel Nelson is noted for being modern, clean and beautifully landscaped. With additional amenities like a spa bath and picnic areas, visitors found great value for money and a serene escape whether traveling alone with a partner, or as a family. The pool’s warmth and cleanliness consistently left a positive impression, making it one of the standout features of Hotel Nelson.
Parking
Hotel Nelson is praised for its convenient and easy parking options. Guests frequently highlight the ample and sufficient parking spaces available, ensuring a hassle-free experience. The parking is often described as good with plenty of spots and the provision of free onsite parking is a notable perk. Many reviews mention the close access to vehicles, adding to the convenience. While there are tight or underground spots that may be challenging for some, the overall sentiment is positive with sufficient parking to accommodate guests' needs. Additionally, the hotel’s parking area is appreciated for being well-organized and the complimentary snacks provided add an extra touch to the welcoming atmosphere.
Family
Hotel Nelson has received positive feedback regarding its suitability for families, making it an ideal destination for those traveling with children. Guests appreciated the availability of family rooms and the family-friendly atmosphere throughout their stay. The hotel's pool was a highlight with kids particularly enjoying the heated water and family-oriented design. Amenities such as strollers and accommodating staff further enhance the experience for families. Overall, the facilities and services make Hotel Nelson a great choice for a family getaway.
4 Star
Hotel Nelson offers an excellent stay, frequently cited as one of the best by its guests. Many visitors note a high likelihood of returning and highly recommend the property to others. The hotel provides four-star accommodations, though some reviews suggest it might not fully meet the four-star standard for some aspects. Despite this, it stands out for its distinctly great value for money with several guests emphasizing the amazing value they received for their investment. Overall, Hotel Nelson is recognized for delivering a satisfying experience that balances quality and cost effectively.
Accessible
Hotel Nelson boasts a prime location with easy access to the beach, nearby cafes and essential amenities, making it a convenient choice for travelers. Guests frequently highlight the hotel's accessibility features, including accessible rooms and facilities designed to accommodate those with disabilities. Many reviews praise the ease of access to and within the hotel, emphasizing the availability of convenient parking options. However, it is worth noting that there is only one lift designed for disabled access. Overall, Hotel Nelson is well-regarded for its commitment to providing an accessible and welcoming environment for all guests.
Heated Pool
The heated pool at Hotel Nelson has garnered significant praise from guests. Many have highlighted its perfect temperature, making it especially inviting in colder weather. The pool's availability 24/7 allows for enjoyment at any time and it's noted as well-maintained. Families find it a great spot for kids and the added feature of a nearby BBQ area enhances the experience. The consistent warmth of the pool is a beloved feature, leading many to describe it as amazing and a nice bonus to their stay. Overall, the heated pool is a standout amenity, providing a lovely and appreciated retreat for visitors.
Yes, Hotel Nelson has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
No, a spa isn't available at Hotel Nelson.
No, Hotel Nelson doesn't allow dogs.
Yes, parking facilities are available at Hotel Nelson.