Grand Hotel Neum Wellness & Spa
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Summary of reviewsGrand Hotel Neum Wellness & Spa is a highly regarded destination, praised for its remarkable hillside location with breathtaking panoramic views of Neum Bay and accessible proximity to notable cities like Dubrovnik, Split and Mostar. The hotel features unique architectural elements including a tunnel to the beach and a rooftop terrace with an infinity pool, providing guests with stunning sunset views. Both indoor and outdoor pools enhance the overall guest experience. Positioned close to the lively city center, the hotel offers easy access to promenades, restaurants and markets. Visitors frequently commend the friendly staff and the variety of buffet breakfast options.
The breakfast offerings are notable for their richness and diversity, although some guests found it repetitive over longer stays and noted issues with quality, particularly with the coffee and drinks from vending machines. Nevertheless, the extensive selection and well-organized buffet generally meet guests' expectations.
Dinner at the hotel similarly receives mixed reviews with many guests enjoying the variety and fresh ingredients, particularly the seafood. However, the lack of included beverages during dinner and inconsistent food quality were common criticisms. Despite some organizational issues during busy times, the dinner experience is largely positive for many.
Rooms are often praised for their spaciousness, cleanliness and beautiful sea views from balconies. Housekeeping maintains high standards, although some rooms exhibit dated decor and occasional maintenance issues like musty odors. The absence of certain room amenities has been noted, but overall, the rooms provide a comfortable stay with stunning vistas.
Cleanliness throughout the hotel is frequently highlighted with immaculate rooms and well-maintained common areas. Housekeeping is praised for daily thorough cleaning, contributing to a fresh and comfortable environment.
Staff receives generally positive feedback, especially for being accommodating and friendly. While there are occasional reports of uncooperative or grumpy staff, the majority of interactions are professional and pleasant, enhancing the overall guest experience.
WiFi services are excellent in common areas but less reliable in rooms and some outdoor spots like the rooftop pool. While the connectivity issues in certain zones are noted, the overall service is satisfactory for most guests.
The spa and wellness facilities are well-received with exceptional staff and a wide range of services including massages and beauty treatments. Despite occasional mentions of needed renovations and extra charges for some services, the spa offers a serene and enjoyable retreat.
The gym is appreciated for its sea views and 24-hour access, though some guests note it could benefit from maintenance and better organization. Improvements in space and equipment would enhance the fitness experience.
The pool facilities are among the hotel's highlights, especially the rooftop infinity pool, which offers breathtaking views. The well-maintained pools cater to different preferences, including a heated indoor pool and a dedicated children’s pool. Occasional issues with cold water and maintenance are noted, but overall, the pool areas provide a relaxing atmosphere.
The beach, while conveniently close and featuring a nice ambiance with live music, has its challenges. It can be overcrowded with additional charges for sunbeds and umbrellas and a narrow space made of concrete plates. Despite these drawbacks, the beach remains a pleasant spot for many guests.
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The breakfast offerings are notable for their richness and diversity, although some guests found it repetitive over longer stays and noted issues with quality, particularly with the coffee and drinks from vending machines. Nevertheless, the extensive selection and well-organized buffet generally meet guests' expectations.
Dinner at the hotel similarly receives mixed reviews with many guests enjoying the variety and fresh ingredients, particularly the seafood. However, the lack of included beverages during dinner and inconsistent food quality were common criticisms. Despite some organizational issues during busy times, the dinner experience is largely positive for many.
Rooms are often praised for their spaciousness, cleanliness and beautiful sea views from balconies. Housekeeping maintains high standards, although some rooms exhibit dated decor and occasional maintenance issues like musty odors. The absence of certain room amenities has been noted, but overall, the rooms provide a comfortable stay with stunning vistas.
Cleanliness throughout the hotel is frequently highlighted with immaculate rooms and well-maintained common areas. Housekeeping is praised for daily thorough cleaning, contributing to a fresh and comfortable environment.
Staff receives generally positive feedback, especially for being accommodating and friendly. While there are occasional reports of uncooperative or grumpy staff, the majority of interactions are professional and pleasant, enhancing the overall guest experience.
WiFi services are excellent in common areas but less reliable in rooms and some outdoor spots like the rooftop pool. While the connectivity issues in certain zones are noted, the overall service is satisfactory for most guests.
The spa and wellness facilities are well-received with exceptional staff and a wide range of services including massages and beauty treatments. Despite occasional mentions of needed renovations and extra charges for some services, the spa offers a serene and enjoyable retreat.
The gym is appreciated for its sea views and 24-hour access, though some guests note it could benefit from maintenance and better organization. Improvements in space and equipment would enhance the fitness experience.
The pool facilities are among the hotel's highlights, especially the rooftop infinity pool, which offers breathtaking views. The well-maintained pools cater to different preferences, including a heated indoor pool and a dedicated children’s pool. Occasional issues with cold water and maintenance are noted, but overall, the pool areas provide a relaxing atmosphere.
The beach, while conveniently close and featuring a nice ambiance with live music, has its challenges. It can be overcrowded with additional charges for sunbeds and umbrellas and a narrow space made of concrete plates. Despite these drawbacks, the beach remains a pleasant spot for many guests.
Hotel with EV Charging Stations
Hotel near The Beach
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Heated Pool Children's Pool Pool Lap Lanes Outdoor Pool
Business Hotel
Hotel with Parking
EV charging stations
Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel with Outdoor Pool
Hotel with Pool Lap Lanes
Hotel with Children's Pool
Hotel with Heated Pool
Guest Reviews
Nestled in a special hillside location, Grand Hotel Neum Wellness & Spa offers a remarkable stay with easy access to various attractions. The hotel boasts an exceptional location right by the sea, providing stunning panoramic views of Neum Bay and beyond. From accessible locations like Croatia to other cities in Bosnia and Herzegovina, the hotel's position makes it a convenient base for day trips to Dubrovnik, Split, Mostar and more.
The unique architectural design features a tunnel leading to the beach, passing through well-maintained, illuminated corridors. Guests can enjoy the direct elevator access to sea level, making beach outings comfortable and effortless. The rooftop terrace with its infinity pool offers perfect sunset views and numerous terraces provide breathtaking sea and mountain vistas.
The hotel is well-equipped with indoor and outdoor pools, contributing to the overall excellent experience. Visitors are also close to a lively city center, ensuring access to beautiful promenades, restaurants and markets. With the added benefit of friendly staff and a variety of buffet breakfast options, staying at Grand Hotel Neum promises a fulfilling retreat immersed in natural beauty and convenience.
At the Grand Hotel Neum Wellness & Spa, guests generally found the breakfast offerings to be varied and plentiful. Many praised the extensive selection and appreciated the wide array of options available, describing the breakfast as rich, diverse and well-organized. The buffet style allowed for a lot of choices, appealing to different preferences with both sweet and savory options. Some comments highlighted that the breakfast was delicious and exceeded expectations with certain reviewers noting that it had everything they desired.
However, there were a few critical notes. Some guests felt the breakfast was repetitive over longer stays with the same options being served daily. Negative comments also mentioned issues such as the breakfast being described as not creative or even boring at times. There were also remarks about specific shortcomings like the quality of coffee and drinks from vending machines, as well as some dissatisfaction with the lack of fresh juices and certain food items being disappointing or below the expected standard for a four-star hotel.
Despite the mixed reviews, the overwhelming sentiment leaned more favorably towards breakfast with many guests finding it satisfactory and suitable for the hotel's category, noting the sheer variety and quality of the food.
Guest reviews of the Grand Hotel Neum Wellness & Spa highlight a mix of positive and constructive feedback regarding the dinner experience. On the positive side, the dinner buffet is often described as varied, plentiful and delicious with many guests appreciating the extensive selection and fresh ingredients, including fish and seafood. Some reviewers found the food to be excellent, ideal and generous with certain meals particularly standing out as tasty and diverse.
However, several reviews indicate areas for improvement. A recurring concern is the lack of included beverages during dinner with guests having to pay extra even for water. This policy was perceived as unfavorable, especially given the reported high prices of drinks. The quality and variety of the food also received mixed feedback with some guests mentioning that it did not always meet expectations for a four-star hotel. Instances of monotonous food options, cold or undercooked meats and cafeteria-like quality were noted by some. Additionally, the dinner environment was sometimes crowded and disorganized.
Overall, while the dinner offerings at Grand Hotel Neum Wellness & Spa have elements that many guests enjoy, there are consistent calls for better beverage policies and improvements in food variety and quality to enhance the dining experience.
Grand Hotel Neum Wellness & Spa offers guests a variety of room experiences, largely noted for their spacious and clean nature. The rooms frequently receive praise for their size and comfort, boasting air conditioning and beautiful sea views from balconies. Many guests highlight the cleanliness and the regular maintenance with housekeepers ensuring rooms are tidy and towels are replenished daily. Positive remarks also extend to the room design and furnishings, which although dated in some instances, are generally described as comfortable and functional.
Despite the many positive aspects, there are recurring issues such as unpleasant odors, including musty smells and tobacco and instances where rooms had an outdated or worn appearance. Some guests specifically mention problems with room amenities, pointing out the absence of basic items like kettles, water bottles, irons and minibars. A few guests also reported that the air conditioning didn't work effectively.
The view from the rooms, especially those overlooking the sea, receives consistent accolades for its beauty. Guests can also enjoy a variety of dining options with generally good reviews for the food at the hotel’s restaurant and buffet. However, additional charges for beach chairs and evening meal drinks have been a point of contention for some.
Overall, while the room decor may benefit from some updates, Grand Hotel Neum Wellness & Spa delivers in terms of room cleanliness, space, comfort and stunning sea views, making it a worthwhile choice for a relaxing stay.
The beds at Grand Hotel Neum Wellness & Spa receive mixed reviews from guests, but many highlight the comfort they experienced. Several guests found the beds to be very comfortable, contributing to a restful night's sleep. The bedding comfort is often praised as being of high standards with some describing their sleep experience as wonderful. However, some guests did express dissatisfaction, mentioning that the mattresses can be hard and even suggesting they should be replaced. There were instances of beds being uncomfortably hard or even broken, leading to discomfort. A recurring issue noted by guests is the configuration of the beds with some being disappointed by booked double beds turning out to be two singles pushed together. Despite these concerns, the overall feedback on bed comfort leans positively, making for a generally good experience with room for improvement.
Grand Hotel Neum Wellness & Spa stands out for its high level of cleanliness, consistently earning praise from guests for its immaculate and well-maintained facilities. Nearly every aspect of the hotel, from the rooms to the common areas, receives commendation for being spotless. The housekeeping staff are noted as friendly, hardworking and diligent, ensuring that rooms are thoroughly cleaned daily. Towels and bed linens are regularly changed, maintaining a fresh and comfortable environment for guests.
The indoor pools and wellness areas are also highlighted for their cleanliness, contributing to a pleasant and hygienic experience. Guests appreciate the overall upkeep of the hotel, including clean and tidy hotel areas and well-maintained surroundings.
While the cleanliness of the hotel is predominantly praised, there are occasional mentions of areas that could use improvement, such as the children's pool and some public restrooms. A few reviews describe inconsistency in room cleaning and occasional maintenance issues like mold or dust. However, these are exceptions rather than the rule.
Overall, Grand Hotel Neum Wellness & Spa offers a clean and welcoming atmosphere, making it a desirable choice for travelers prioritizing hygiene and tidiness during their stay.
While feedback on the staff at the Grand Hotel Neum Wellness & Spa varies, the majority of reviews highlight the positive and friendly attitude of the employees. Guests frequently describe the staff as excellent, helpful, friendly and accommodating. The reception staff has been commended for their professionalism and attentiveness with particular praise directed towards specific individuals like the reception manager and the team at the wellness center.
In the restaurant, many guests have experienced polite and cheerful service with compliments also extending to the kitchen staff. Housekeeping is noted for maintaining a high standard of cleanliness and efficiency in the rooms. Activities around the pool area are also staffed by friendly and helpful personnel, which adds to guests' enjoyment of the hotel amenities.
However, not all feedback is glowing. Some visitors have encountered staff members who appeared grumpy or uncooperative. Incidences of rudeness, particularly at the reception, have been reported. A few reviews mention that some staff were bureaucratic and unfriendly with instances of unprofessional behavior noted by a couple of guests. Despite these mixed reviews, the general consensus is that the majority of the hotel's staff strive to provide a welcoming and supportive environment for their guests.
The WiFi experience at Grand Hotel Neum Wellness & Spa reveals a mix of reviews from guests. On the positive side, many visitors report that the WiFi is excellent, well-functioning and free with widespread availability throughout most parts of the hotel. There are commendations for stable and good WiFi services, which operate just fine in common areas of the hotel.
However, the reviews also highlight several areas where the WiFi service could improve. Notably, the signal tends to be weak or even unstable in the rooms and some guests find the internet connection to be very poor. The rooftop pool and outdoor areas, including both large pools, often lack WiFi coverage altogether, causing inconvenience for those hoping to stay connected. In summary, while the WiFi services have their strengths, particularly in communal hotel areas, there are significant shortcomings in room connectivity and specific outdoor zones.
The Grand Hotel Neum Wellness & Spa offers a generally positive experience in its spa and wellness facilities, receiving high praise for its professional and friendly staff. Guests consistently compliment the cleanliness and quality of the spa, highlighting the fantastic spa services and very good spa center. The massages and beauty treatments are often described as wonderful and very pleasant, contributing to a comprehensive relaxation experience.
The spa area includes excellent facilities with pools, saunas, steam rooms and a particularly impressive infinity pool with ocean views. While most guests appreciate the amenities, some noted that the sauna area needed renovation with specific issues such as mold on the ceiling and a small fire in the sauna being mentioned. Despite these occasional problems, the spa staff's exceptional professionalism and attentive service greatly enhance the overall experience.
However, it should be noted that the wellness services come at an extra charge, which some guests found too expensive. Additionally, there were minor complaints about the lack of bathrobes and slippers in the rooms, which one would expect given the spa services. Overall, the spa and wellness center at the Grand Hotel Neum successfully offers a serene and enjoyable retreat for guests, albeit with room for improvements in certain areas.
The gym at Grand Hotel Neum Wellness & Spa is highlighted by the picturesque sea view it offers, providing a pleasant backdrop for workouts. It is well-equipped with various machines to cater to different fitness routines. Despite this, there are several remarks about the gym’s need for maintenance and renovation with some reviews noting that the fitness room feels cramped and outdated. Guests shared favorable feedback about the gym being open 24 hours, although there were comments wishing it opened earlier to accommodate morning workouts. Additionally, there are mentions of issues with yoga mats and the availability of the sauna and fitness studio. Overall, while the gym has some notable strengths, improvements in maintenance and operation hours could enhance the guest experience.
The Grand Hotel Neum Wellness & Spa boasts an exceptional array of swimming pools that have garnered positive praise from guests. The rooftop infinity pool is particularly favored, offering a stunning panoramic view that many guests found breathtaking. The pool area is well-maintained with clean and beautiful pools throughout, including a large indoor pool, heated pools and several saltwater options. Families appreciate the dedicated children's pool and the spacious pool areas come complete with ample sun loungers, though some reviews mentioned a lack of umbrellas. Despite occasional mentions of cold water and maintenance issues, the general consensus is that the pool facilities are excellent, providing a relaxing and cozy atmosphere. The outdoor and rooftop pools are ideal for soaking in the scenic surroundings, making the pool experience at Grand Hotel Neum a highlight for many visitors.
The beach near the Grand Hotel Neum Wellness & Spa offers both positive and challenging experiences. On the positive side, the beach is in close proximity to the hotel, providing convenient access via a tunnel or elevator. Some guests appreciated the beautiful beach restaurant and the overall nice ambiance of walking along the beach with the added benefit of live music until midnight. The sea is close and the beach feels refreshing, making it a pleasant spot for a swim.
However, the beach has its drawbacks. It is private but often overcrowded with sunbeds and umbrellas, which are charged separately. The beach area is narrow and made of concrete plates, resulting in a cramped feeling where people are closely packed together. Cleanliness is a concern, as many reviews mention the beach being dirty or not well-maintained. Access to the water can be difficult and the beach is not suitable for non-swimmers or small children. Additionally, the lack of free sunbeds and limited privacy detract from the beach experience.
Overall, while the beach's location and facilities provide some benefits, its overcrowded and poorly maintained state may not meet guests' expectations for a relaxing beach getaway.
Parking at Grand Hotel Neum Wellness & Spa has received consistent feedback from guests, highlighting several challenges. The parking lot is often crowded and disorganized with insufficient spaces to accommodate all vehicles, leading to guests frequently parking on the street or far from the hotel. Many have found it difficult to secure a spot, especially during peak seasons and some reported spending a significant amount of time searching for parking.
Despite these issues, there are a few positives. Some guests have noted that there is free parking available and the hotel offers garage parking, though spots are limited. Additionally, a few guests mentioned receiving assistance in finding parking spaces, which added a layer of convenience. There are also private parking areas with video surveillance, providing a sense of security for parked vehicles.
Overall, while parking remains a significant challenge at Grand Hotel Neum, the availability of some free and secure options offers a slight reprieve amid the prevalent concerns.
Grand Hotel Neum Wellness & Spa presents a mixed situation regarding EV charging stations. While some guests appreciated the availability of parking with electric car chargers and noted it as a Porsche charging destination, others pointed out the lack of EV charging installations or points. There's an emphasis on the need for better information sharing about the e-charging facilities. Overall, the hotel could improve by clearly communicating the available amenities and possibly increasing the number of charging points to meet guests' expectations.
Grand Hotel Neum Wellness & Spa boasts a family-friendly atmosphere with numerous amenities catering to guests of all ages, making it a great destination for family vacations. The hotel features pools that appeal to both young and old with a children's pool and designated children's areas ensuring that the kids are entertained while parents relax. Families can enjoy easy access to the beach, although navigating with a baby stroller can be a bit challenging.
The property offers thoughtfully designed family rooms and a lively children's corner, perfect for those looking to keep their kids entertained. Despite some reviewers noting that the children's playroom was closed and that additional play facilities are needed due to the hotel's size, the overall feeling is that Grand Hotel Neum is a true family-oriented hotel.
Guests have appreciated the family atmosphere and amenities, although a few have mentioned the lack of snacks for children and the additional charge for a baby crib. Despite these minor inconveniences, the hotel is recommended for family trips particularly due to its welcoming setting and pleasant staff.
While the hotel can get crowded, particularly during meal times and issues with parking and access to certain areas were noted, it remains a well-regarded option for those traveling with children. Overall, Grand Hotel Neum is described as a wonderful place for family vacations, offering a pleasant and accommodating environment for families traveling together.
Grand Hotel Neum Wellness & Spa has received mixed reviews regarding its four-star rating with many guests expressing disappointment. While some reviewers felt it had the potential to be a true four-star hotel or even found it to fulfill all four stars, many were left unsatisfied. The food, in particular, was consistently critiqued as not being up to four-star standards, often described as being closer to that of a three-star hotel. Guests also mentioned inadequate cleaning standards and services that did not align with the expectations of a four-star establishment.
The facilities, including the spa, did not meet the expectations set by the hotel's rating and prior reservations. The tiny beach received negative comments for being overcrowded and overall, many found the hotel lacking in value compared to what a four-star hotel should offer. Despite these criticisms, there were occasional comments suggesting it felt like a four-star resort, indicating that some guests did find aspects of their stay satisfactory. However, the consensus suggests that improvements are needed to truly align with a four-star experience.
The Grand Hotel Neum Wellness & Spa stands out as a prime option for business travelers, offering numerous amenities to support professional needs. The hotel is well-equipped with ample conference rooms, making it ideal for meetings and events. Business travelers will find the environment particularly accommodating with a business center and dedicated business rooms available to ensure all professional requirements are met. The conference facilities are notable, contributing to a business-friendly atmosphere that many guests have praised.
The hotel supports a business setting, facilitating various types of professional gatherings. However, there are a few aspects to consider. While the internet connection has been reported as poor by some guests, others have found the free wifi to be adequate. Additionally, the general attitude of the staff has received mixed reviews, impacting the overall experience for some visitors.
Overall, the hotel is deemed suitable for short stays and business trips, though certain details related to service and amenities such as sunbeds and staff competency may require improvement. Despite these drawbacks, the facilities for business meetings and events remain a significant strength of the Grand Hotel Neum Wellness & Spa.
The 'Grand Hotel Neum Wellness & Spa' is a well-suited destination for families with children, offering a variety of pools to cater to all age groups, including designated children's pools. Many guests highlight the excellent and clean children's pool, describing it as a child-friendly and enjoyable area where kids loved to spend their time. However, there are some concerns about cleanliness with reports of the children's pools occasionally not being clean enough and possibly overly chlorinated.
Despite the positive remarks about the pools, some guests noted a lack of additional facilities for children, such as a children’s playroom and snacks for younger visitors. The hotel's beach, equipped with sun loungers and umbrellas, is another family-friendly feature, but there have been issues with availability and guests having to compete for loungers.
While the hotel offers a child-friendly pool area and a fun environment for kids, there are some logistical challenges and areas for improvement, particularly related to the cleanliness of the pool areas and additional amenities for children.
The reviews about the heated pools at Grand Hotel Neum Wellness & Spa present mixed experiences from the guests. On the positive side, many guests appreciated the availability of heated pools, noting that they were clean and comfortably warm with some highlighting particular enjoyment of a large heated pool and an indoor pool with warm water. The covered saltwater pool received praise for its pleasant experience and the view from the pool was described as quite good. However, several reviews also mentioned issues such as the heated pool not working or not being provided as promised. Additionally, the heated pool often became crowded, particularly with numerous kids. Despite these drawbacks, the general sentiment about the heated pools was favorable with their warmth and cleanliness being standout features.
Nestled within the luxurious Grand Hotel Neum Wellness & Spa, the outdoor pool area stands out as a prime feature appreciated by guests. The panoramic views from the rooftop infinity pool, described as simply beautiful, enhance the overall appeal of the pool experience. Multiple large pools cater to various preferences, including children's needs and those seeking a more serene swimming experience.
The rooftop terrace boasts a spacious pool, offering stunning vistas and a relaxing ambiance. Guests commend the excellent poolside loungers, making it a perfect spot for soaking up the sun. The large pool filled with seawater and a smaller one specifically for children ensures options for every guest.
Cleanliness is consistently praised across the different pool areas, contributing to a pleasant environment. While the pools are mostly well-received, some visitors noted that the water could be icy and unpleasant for swimming at times. Despite this, the infinity pool on the rooftop remains a favorite due to its magnificent views and overall experience.
However, minor drawbacks were mentioned, such as the lack of WiFi by the rooftop pool, occasional crowding and some instances of unhelpful staff in the pool area. The outdoor pool, often described as stunning and phenomenal, remains a highlight of the hotel, even though it can get busy and has salty water.
Overall, the Grand Hotel Neum Wellness & Spa's outdoor pool facilities, notably the rooftop infinity pool, offer a notable retreat with breathtaking views, clean and large pools, making it a cherished feature by guests despite a few minor issues.
Grand Hotel Neum Wellness & Spa offers a picturesque setting ideal for a romantic getaway. The stunning views of the sea and mountains provide a breathtaking backdrop, particularly at sunset when the sky transforms into a canvas of vibrant colors. Guests can relax and unwind while enjoying the beautiful ambiance and spectacular views available from the rooftop pool and the restaurant.
Evenings at the hotel can be quite magical with live music on the terrace enhancing the nighttime experience. There are high-standard romantic dinner spots and guests can indulge in beautiful vacation scenes or spend leisurely hours sitting on their balconies, soaking in the serene morning views of the ocean.
While the romantic vibe is evident and the sea view is widely loved, some guests feel that additional romantic elements such as better music, improved lighting and more intimate entertainment options could enhance the experience. Despite minor areas of improvement, couples looking for a romantic escape will find that Grand Hotel Neum Wellness & Spa remains a fantastic destination to consider.
Location Show Map
Location
The unique architectural design features a tunnel leading to the beach, passing through well-maintained, illuminated corridors. Guests can enjoy the direct elevator access to sea level, making beach outings comfortable and effortless. The rooftop terrace with its infinity pool offers perfect sunset views and numerous terraces provide breathtaking sea and mountain vistas.
The hotel is well-equipped with indoor and outdoor pools, contributing to the overall excellent experience. Visitors are also close to a lively city center, ensuring access to beautiful promenades, restaurants and markets. With the added benefit of friendly staff and a variety of buffet breakfast options, staying at Grand Hotel Neum promises a fulfilling retreat immersed in natural beauty and convenience.
Breakfast
However, there were a few critical notes. Some guests felt the breakfast was repetitive over longer stays with the same options being served daily. Negative comments also mentioned issues such as the breakfast being described as not creative or even boring at times. There were also remarks about specific shortcomings like the quality of coffee and drinks from vending machines, as well as some dissatisfaction with the lack of fresh juices and certain food items being disappointing or below the expected standard for a four-star hotel.
Despite the mixed reviews, the overwhelming sentiment leaned more favorably towards breakfast with many guests finding it satisfactory and suitable for the hotel's category, noting the sheer variety and quality of the food.
Dinner
However, several reviews indicate areas for improvement. A recurring concern is the lack of included beverages during dinner with guests having to pay extra even for water. This policy was perceived as unfavorable, especially given the reported high prices of drinks. The quality and variety of the food also received mixed feedback with some guests mentioning that it did not always meet expectations for a four-star hotel. Instances of monotonous food options, cold or undercooked meats and cafeteria-like quality were noted by some. Additionally, the dinner environment was sometimes crowded and disorganized.
Overall, while the dinner offerings at Grand Hotel Neum Wellness & Spa have elements that many guests enjoy, there are consistent calls for better beverage policies and improvements in food variety and quality to enhance the dining experience.
Rooms
Despite the many positive aspects, there are recurring issues such as unpleasant odors, including musty smells and tobacco and instances where rooms had an outdated or worn appearance. Some guests specifically mention problems with room amenities, pointing out the absence of basic items like kettles, water bottles, irons and minibars. A few guests also reported that the air conditioning didn't work effectively.
The view from the rooms, especially those overlooking the sea, receives consistent accolades for its beauty. Guests can also enjoy a variety of dining options with generally good reviews for the food at the hotel’s restaurant and buffet. However, additional charges for beach chairs and evening meal drinks have been a point of contention for some.
Overall, while the room decor may benefit from some updates, Grand Hotel Neum Wellness & Spa delivers in terms of room cleanliness, space, comfort and stunning sea views, making it a worthwhile choice for a relaxing stay.
Beds
Cleanliness
The indoor pools and wellness areas are also highlighted for their cleanliness, contributing to a pleasant and hygienic experience. Guests appreciate the overall upkeep of the hotel, including clean and tidy hotel areas and well-maintained surroundings.
While the cleanliness of the hotel is predominantly praised, there are occasional mentions of areas that could use improvement, such as the children's pool and some public restrooms. A few reviews describe inconsistency in room cleaning and occasional maintenance issues like mold or dust. However, these are exceptions rather than the rule.
Overall, Grand Hotel Neum Wellness & Spa offers a clean and welcoming atmosphere, making it a desirable choice for travelers prioritizing hygiene and tidiness during their stay.
Staff
In the restaurant, many guests have experienced polite and cheerful service with compliments also extending to the kitchen staff. Housekeeping is noted for maintaining a high standard of cleanliness and efficiency in the rooms. Activities around the pool area are also staffed by friendly and helpful personnel, which adds to guests' enjoyment of the hotel amenities.
However, not all feedback is glowing. Some visitors have encountered staff members who appeared grumpy or uncooperative. Incidences of rudeness, particularly at the reception, have been reported. A few reviews mention that some staff were bureaucratic and unfriendly with instances of unprofessional behavior noted by a couple of guests. Despite these mixed reviews, the general consensus is that the majority of the hotel's staff strive to provide a welcoming and supportive environment for their guests.
Wi-Fi
However, the reviews also highlight several areas where the WiFi service could improve. Notably, the signal tends to be weak or even unstable in the rooms and some guests find the internet connection to be very poor. The rooftop pool and outdoor areas, including both large pools, often lack WiFi coverage altogether, causing inconvenience for those hoping to stay connected. In summary, while the WiFi services have their strengths, particularly in communal hotel areas, there are significant shortcomings in room connectivity and specific outdoor zones.
Spa
The spa area includes excellent facilities with pools, saunas, steam rooms and a particularly impressive infinity pool with ocean views. While most guests appreciate the amenities, some noted that the sauna area needed renovation with specific issues such as mold on the ceiling and a small fire in the sauna being mentioned. Despite these occasional problems, the spa staff's exceptional professionalism and attentive service greatly enhance the overall experience.
However, it should be noted that the wellness services come at an extra charge, which some guests found too expensive. Additionally, there were minor complaints about the lack of bathrobes and slippers in the rooms, which one would expect given the spa services. Overall, the spa and wellness center at the Grand Hotel Neum successfully offers a serene and enjoyable retreat for guests, albeit with room for improvements in certain areas.
Gym
Pool
Beach
However, the beach has its drawbacks. It is private but often overcrowded with sunbeds and umbrellas, which are charged separately. The beach area is narrow and made of concrete plates, resulting in a cramped feeling where people are closely packed together. Cleanliness is a concern, as many reviews mention the beach being dirty or not well-maintained. Access to the water can be difficult and the beach is not suitable for non-swimmers or small children. Additionally, the lack of free sunbeds and limited privacy detract from the beach experience.
Overall, while the beach's location and facilities provide some benefits, its overcrowded and poorly maintained state may not meet guests' expectations for a relaxing beach getaway.
Parking
Despite these issues, there are a few positives. Some guests have noted that there is free parking available and the hotel offers garage parking, though spots are limited. Additionally, a few guests mentioned receiving assistance in finding parking spaces, which added a layer of convenience. There are also private parking areas with video surveillance, providing a sense of security for parked vehicles.
Overall, while parking remains a significant challenge at Grand Hotel Neum, the availability of some free and secure options offers a slight reprieve amid the prevalent concerns.
EV charging stations
Family
The property offers thoughtfully designed family rooms and a lively children's corner, perfect for those looking to keep their kids entertained. Despite some reviewers noting that the children's playroom was closed and that additional play facilities are needed due to the hotel's size, the overall feeling is that Grand Hotel Neum is a true family-oriented hotel.
Guests have appreciated the family atmosphere and amenities, although a few have mentioned the lack of snacks for children and the additional charge for a baby crib. Despite these minor inconveniences, the hotel is recommended for family trips particularly due to its welcoming setting and pleasant staff.
While the hotel can get crowded, particularly during meal times and issues with parking and access to certain areas were noted, it remains a well-regarded option for those traveling with children. Overall, Grand Hotel Neum is described as a wonderful place for family vacations, offering a pleasant and accommodating environment for families traveling together.
4 Star
The facilities, including the spa, did not meet the expectations set by the hotel's rating and prior reservations. The tiny beach received negative comments for being overcrowded and overall, many found the hotel lacking in value compared to what a four-star hotel should offer. Despite these criticisms, there were occasional comments suggesting it felt like a four-star resort, indicating that some guests did find aspects of their stay satisfactory. However, the consensus suggests that improvements are needed to truly align with a four-star experience.
Business
The hotel supports a business setting, facilitating various types of professional gatherings. However, there are a few aspects to consider. While the internet connection has been reported as poor by some guests, others have found the free wifi to be adequate. Additionally, the general attitude of the staff has received mixed reviews, impacting the overall experience for some visitors.
Overall, the hotel is deemed suitable for short stays and business trips, though certain details related to service and amenities such as sunbeds and staff competency may require improvement. Despite these drawbacks, the facilities for business meetings and events remain a significant strength of the Grand Hotel Neum Wellness & Spa.
Children's Pool
Despite the positive remarks about the pools, some guests noted a lack of additional facilities for children, such as a children’s playroom and snacks for younger visitors. The hotel's beach, equipped with sun loungers and umbrellas, is another family-friendly feature, but there have been issues with availability and guests having to compete for loungers.
While the hotel offers a child-friendly pool area and a fun environment for kids, there are some logistical challenges and areas for improvement, particularly related to the cleanliness of the pool areas and additional amenities for children.
Heated Pool
Outdoor Pool
The rooftop terrace boasts a spacious pool, offering stunning vistas and a relaxing ambiance. Guests commend the excellent poolside loungers, making it a perfect spot for soaking up the sun. The large pool filled with seawater and a smaller one specifically for children ensures options for every guest.
Cleanliness is consistently praised across the different pool areas, contributing to a pleasant environment. While the pools are mostly well-received, some visitors noted that the water could be icy and unpleasant for swimming at times. Despite this, the infinity pool on the rooftop remains a favorite due to its magnificent views and overall experience.
However, minor drawbacks were mentioned, such as the lack of WiFi by the rooftop pool, occasional crowding and some instances of unhelpful staff in the pool area. The outdoor pool, often described as stunning and phenomenal, remains a highlight of the hotel, even though it can get busy and has salty water.
Overall, the Grand Hotel Neum Wellness & Spa's outdoor pool facilities, notably the rooftop infinity pool, offer a notable retreat with breathtaking views, clean and large pools, making it a cherished feature by guests despite a few minor issues.
Romantic
Evenings at the hotel can be quite magical with live music on the terrace enhancing the nighttime experience. There are high-standard romantic dinner spots and guests can indulge in beautiful vacation scenes or spend leisurely hours sitting on their balconies, soaking in the serene morning views of the ocean.
While the romantic vibe is evident and the sea view is widely loved, some guests feel that additional romantic elements such as better music, improved lighting and more intimate entertainment options could enhance the experience. Despite minor areas of improvement, couples looking for a romantic escape will find that Grand Hotel Neum Wellness & Spa remains a fantastic destination to consider.
Yes, Grand Hotel Neum Wellness & Spa has pool(s) that belong to one or more of the following categories: Heated Pool, Children's Pool, Pool Lap Lanes, Outdoor Pool.
Yes, a spa is available at Grand Hotel Neum Wellness & Spa.
No, Grand Hotel Neum Wellness & Spa doesn't allow dogs.
Yes, parking facilities are available at Grand Hotel Neum Wellness & Spa.
Yes, Grand Hotel Neum Wellness & Spa has a gym.
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