Holiday Inn New Delhi International Airport by IHG
New Delhi
28.55023700,
77.12320500
,
Asset Area 12, Hospitality District, Aerocity, Delhi International Airport
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Summary of reviewsThe Holiday Inn New Delhi International Airport by IHG, is generally well-received for its exceptional location, making it a prime choice for travelers due to its close proximity to Indira Gandhi International Airport. The hotel's setting in Aerocity with abundant trendy bars, restaurants and shopping options, further enhances its appeal. Guests also appreciate the nearby metro station facilitating easy access to central Delhi and other parts of the city.
The breakfast offerings receive positive feedback for their variety and quality, featuring an extensive buffet with both Indian and Western dishes, although some guests feel the continental options could be improved. The courteous and efficient service from the breakfast staff enhances the overall experience despite higher prices and the 7 am start time, which can be inconvenient for early travelers.
The dining experience, particularly the Italian-themed restaurant, is often praised for delicious and diverse dishes. However, some guests find the dinner prices high and the selection, particularly of premium meats, limited. Service consistency in the restaurant also varies with some guests encountering rudeness or slow service at times.
Accommodations at the hotel are well-regarded for their cleanliness, spaciousness and modern decor. Guests frequently note the comfortable beds, quality amenities and professional housekeeping services. Although some reviews highlight minor issues such as smaller-than-expected room sizes, maintenance needs and occasional unpleasant odors, most guests find the rooms to be comfortable and conducive to a pleasant stay.
The hotel maintains a generally high standard of cleanliness both in public areas and individual rooms. While a few guests mention specific areas needing better upkeep, the overall consensus is that the hotel is clean and well-maintained.
Staff at the Holiday Inn New Delhi International Airport are commended for their friendliness, professionalism and helpfulness. Multiple guests highlight the attentive service from the front desk and housekeeping teams. Specific staff members are often mentioned for their exceptional service, contributing significantly to the hotel’s positive atmosphere. However, occasional issues with slow or unresponsive staff during busy times are noted.
The WiFi service provides a mixed experience. Some guests report fast, reliable connections, while others face slow speeds, unstable connections and frequent dropouts, suggesting room for improvement in this area.
The spa services receive positive reviews for their relaxing treatments and professional staff with guests appreciating the clean and calming ambiance. However, some note the spa's limited availability and disruptions due to COVID-19, impacting their experience.
The gym is favorably reviewed for its modern equipment, spaciousness and maintenance, providing a satisfying workout experience despite limited operating hours and occasional usage interruptions.
The swimming pool garners high marks for its cleanliness, design and enjoyable ambiance. Despite occasional closures and issues with pool temperature and accessibility timings, guests find the pool area relaxing and well-maintained, adding to the hotel's appeal.
Parking facilities are generally appreciated for their ample, secure and conveniently located spaces. However, a minor concern about rats in the basement area and occasional charges for parking are noted.
Families find the hotel to be a welcoming and safe environment, making it an excellent choice for those traveling with children.
Overall, the Holiday Inn New Delhi International Airport by IHG, offers a convenient and comfortable stay with a range of amenities that cater well to travelers, especially those needing easy access to the airport.
Categories
The breakfast offerings receive positive feedback for their variety and quality, featuring an extensive buffet with both Indian and Western dishes, although some guests feel the continental options could be improved. The courteous and efficient service from the breakfast staff enhances the overall experience despite higher prices and the 7 am start time, which can be inconvenient for early travelers.
The dining experience, particularly the Italian-themed restaurant, is often praised for delicious and diverse dishes. However, some guests find the dinner prices high and the selection, particularly of premium meats, limited. Service consistency in the restaurant also varies with some guests encountering rudeness or slow service at times.
Accommodations at the hotel are well-regarded for their cleanliness, spaciousness and modern decor. Guests frequently note the comfortable beds, quality amenities and professional housekeeping services. Although some reviews highlight minor issues such as smaller-than-expected room sizes, maintenance needs and occasional unpleasant odors, most guests find the rooms to be comfortable and conducive to a pleasant stay.
The hotel maintains a generally high standard of cleanliness both in public areas and individual rooms. While a few guests mention specific areas needing better upkeep, the overall consensus is that the hotel is clean and well-maintained.
Staff at the Holiday Inn New Delhi International Airport are commended for their friendliness, professionalism and helpfulness. Multiple guests highlight the attentive service from the front desk and housekeeping teams. Specific staff members are often mentioned for their exceptional service, contributing significantly to the hotel’s positive atmosphere. However, occasional issues with slow or unresponsive staff during busy times are noted.
The WiFi service provides a mixed experience. Some guests report fast, reliable connections, while others face slow speeds, unstable connections and frequent dropouts, suggesting room for improvement in this area.
The spa services receive positive reviews for their relaxing treatments and professional staff with guests appreciating the clean and calming ambiance. However, some note the spa's limited availability and disruptions due to COVID-19, impacting their experience.
The gym is favorably reviewed for its modern equipment, spaciousness and maintenance, providing a satisfying workout experience despite limited operating hours and occasional usage interruptions.
The swimming pool garners high marks for its cleanliness, design and enjoyable ambiance. Despite occasional closures and issues with pool temperature and accessibility timings, guests find the pool area relaxing and well-maintained, adding to the hotel's appeal.
Parking facilities are generally appreciated for their ample, secure and conveniently located spaces. However, a minor concern about rats in the basement area and occasional charges for parking are noted.
Families find the hotel to be a welcoming and safe environment, making it an excellent choice for those traveling with children.
Overall, the Holiday Inn New Delhi International Airport by IHG, offers a convenient and comfortable stay with a range of amenities that cater well to travelers, especially those needing easy access to the airport.
Luxury Hotel
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
5-Star Hotel
Hotel with Outdoor Pool
Guest Reviews
Located strategically near Indira Gandhi International Airport, the Holiday Inn New Delhi International Airport is highly praised for its convenience and accessibility. Guests frequently highlight the hotel's close proximity to the airport, making it an ideal choice for travelers with early flights or layovers. The short distance to Terminal 3 and the availability of app-based taxis simplify transfers, maintaining the hotel's appeal for international visitors.
In terms of surroundings, the hotel is nestled in Aerocity, an area known for its trendy bars, restaurants and shopping options, providing guests with a variety of leisure and dining opportunities within walking distance. The nearby metro station adds to the location’s convenience, allowing easy access to central Delhi and other parts of the city.
The general atmosphere and cleanliness of the hotel, along with the efficient service and amiable staff, are consistently appreciated. Visitors often mention the spacious rooms and modern facilities, pointing out that these features contribute to a comfortable stay.
Overall, the recurring theme in the reviews is the hotel’s stellar location coupled with its comprehensive amenities, making it a well-favored choice for those needing to stay near the airport while enjoying a range of urban conveniences.
Holiday Inn New Delhi International Airport by IHG, offers a breakfast experience that has left a generally positive impression on its guests. Reviewers frequently mention the delightful and diverse breakfast options, often highlighting the availability of both Indian and Western dishes. Dishes such as aloo parantha, masala tea and masala dosa receive special praise for their taste. The extensive and well-maintained breakfast buffet is another recurrent theme with many appreciating the range of choices provided.
Guests have noted the courteous and efficient service from the breakfast staff, which enhances the overall morning dining experience. Specific staff members, like those at Viva restaurant, have been acknowledged for going above and beyond to ensure guests feel welcome.
However, there are some criticisms as well. The continental options were considered not up to international standards by some and a few found the breakfast to be monotonous if staying for multiple days. The cost of breakfast appears to be on the higher side for several guests. Additionally, the breakfast service starting at 7 am was inconvenient for early travelers, leading to dissatisfaction among those needing early departure.
In conclusion, while there are areas for improvement, particularly in terms of variety and early service, most guests seem pleased with the breakfast offerings at Holiday Inn New Delhi International Airport, appreciating the quality, range and attentive service.
At the Holiday Inn New Delhi International Airport, the dining experience receives a mix of praise and some criticism. Guests frequently highlight the delicious and diverse offerings at the buffet, available for both breakfast and dinner with a variety of local and Western dishes. Many found the breakfast and dinner to be excellent, commendable and featuring a great selection of dishes, making it a noteworthy part of their stay.
The Italian-themed restaurant is particularly notable with guests describing the food as amazing. Despite this, some reviewers found the dinner prices to be exaggerated and not reflective of the food variety offered, mentioning that the dinner buffet lacked more premium meats like mutton, turkey and beef, focusing more on chicken and vegetarian options. Moreover, certain dishes were noted to be undercooked and the variety of food was sometimes criticized, as a few guests did not find the dinner to be worth the high expense.
In terms of service, the restaurant staff received mixed feedback. While some guests appreciated the courteous and swift room service, others found the restaurant staff to be quite rude. Additionally, the in-room dining menu was considered limited by some.
Overall, while the Holiday Inn New Delhi International Airport offers a generally positive dining experience with delicious food and a good selection, price and variety might be areas for improvement according to some guests.
Holiday Inn New Delhi International Airport by IHG, receives positive praise for its clean, spacious and well-maintained rooms. Guests consistently highlight the comfortable and large room sizes, modern decor and pleasant ambiance. Many find the rooms to be very clean and appreciate the amenities provided, noting a good view and the convenience of the location close to the airport.
The rooms are described as comfortable with good quality beds and the housekeeping service is reported to be top-notch. Guests appreciated the hotel's amenities and the spaciousness of the rooms, especially mentioning features like large beds and modern facilities. The staff's commitment to customer service also stands out with early check-in options and professional, friendly service repeatedly noted.
However, there are some concerns. Multiple reviews pointed out issues such as rooms being smaller than expected, occasional maintenance needs and odd smells in a few rooms. Complaints included inconsistent room cleanliness, outdated furnishings and some problems with room amenities like the air conditioning or bathroom fittings. Despite these drawbacks, many guests still found their overall stay to be comfortable and favorable.
In summary, the hotel's rooms are generally appreciated for their cleanliness, size and comfort, making it a convenient choice for travelers, especially given its proximity to the airport. While there are some areas for improvement, the positive experiences of most guests indicate that this hotel is a solid option for those visiting New Delhi.
The beds at Holiday Inn New Delhi International Airport by IHG, have garnered a variety of opinions from guests. Many reviews highlighted the beds as comfortable, clean and a source of good rest with phrases such as comfortable beds, great beds and bed was very comfortable frequently mentioned. Descriptions also included comfortable bed and linens, large comfortable bed and comfy beds, indicating that most guests found the sleeping arrangements to their liking.
In support of this, several guests remarked on the spacious and clean rooms, emphasizing the peaceful environment conducive to a good night's sleep. Phrases like the rooms are of good size and comfortable rooms further established that the accommodations were both cozy and well-appointed.
However, not all feedback was positive. A few guests found the beds to be uncomfortable or too soft with comments about beds losing their spring and being too soft which was hurting my back. Other issues noted included the presence of bedbugs, strong scents from bed linens and occasional cleanliness issues such as bed had hair strands from previous guests.
Despite these scattered concerns, the general consensus leaned toward satisfaction with the bed quality, reaffirmed by numerous accounts of extremely comfortable beds and a range of additional positive experiences, like the great mattress, pillows, sheets, etc. and the peacefulness of the rooms.
Overall, while there are areas for improvement, the comfort of the beds at this hotel is a strong point, contributing significantly to a restful stay.
Holiday Inn New Delhi International Airport by IHG, generally receives positive feedback regarding its cleanliness. Guests frequently highlight the clean and well-maintained rooms, noting that the hotel maintains a high standard of hygiene throughout the premises. Many reviews commend the rooms for being clean, comfortable and spacious. The hotel's overall cleanliness, both in public areas and in individual rooms, is often praised. Housekeeping is typically noted for doing an amazing job with rooms being kept tidy and neat consistently.
However, there are occasional remarks about areas that need attention, such as some bathrooms and toilets, which could benefit from better maintenance. A few guests mentioned issues such as dirty pools, poor housekeeping and the need for updating certain areas. Despite these minor concerns, the general consensus is that the Holiday Inn offers a clean and comfortable stay with the added benefit of a convenient location near the airport.
The reviews for the staff at the Holiday Inn New Delhi International Airport by IHG, reveal overwhelmingly positive sentiments from guests. The staff have been lauded for being exceptionally friendly, helpful and professional, consistently showing a warm and welcoming demeanor. Multiple guests noted the friendliness and attentiveness of both the front desk and housekeeping teams, emphasizing the staff's dedication to guest satisfaction.
Several specific mentions highlight the impressive service provided by individuals such as Anoushka at check-out, Rao and team for their overall efforts and Vicky, the manager Supriya and others who made particular stays smooth and pleasant. The staff's courteousness and willingness to go out of their way to meet guests' expectations were frequently highlighted, contributing significantly to the hotel's hospitality.
However, there were occasional mentions of less favorable experiences with some guests noting that certain staff members at the reception or during check-in could be slow or unresponsive. A few reviews also described isolated incidents of rude behavior, particularly during busy times. Despite these outliers, it's clear that the majority of guests found the service commendable with numerous staff members receiving praise for their efficiency, professionalism and friendly attitudes.
In essence, the overall guest consensus paints a picture of a dedicated and amicable team that significantly enhances the stay experience at this hotel.
Holiday Inn New Delhi International Airport by IHG, presents a mixed experience regarding its WiFi services based on guest reviews. On the positive side, many guests found the WiFi to be fast, free and reliable with some appreciating its strong connectivity throughout the hotel, including in their rooms. The internet speed was deemed sufficient for general browsing without much buffering. However, a significant number of guests encountered issues such as slow speeds, unstable connections and complete outages. There were also reports of the WiFi not being available immediately upon room check-in and disconnecting frequently, which posed challenges, especially during important online meetings. While connectivity was good for some, the overall feedback suggests that the WiFi service could benefit from improvements to ensure a more consistently reliable experience for all guests.
The spa at the Holiday Inn New Delhi International Airport has garnered a mix of reviews from guests with many highlighting a positive experience. Guests frequently praised the spa treatments and services, describing them as relaxing, rejuvenating and exceptional. The friendly and professional attitude of the spa staff added to the overall satisfaction, making the experience even more enjoyable.
Reviewers appreciated the clean and soothing ambiance, which helped in creating a calming environment perfect for relaxation. The spa facilities, including the use of good products, contributed positively to guests' experiences, some noting feeling rejuvenated and relaxed after their treatments.
However, there were some mixed feedback as well. A few guests remarked that the spa was fine but not particularly fancy or exceptional. Others noted issues such as the spa not being available or the standalone nature of the spa, as well as the spa appointments starting later than desired. There were also remarks about the absence of a dedicated spa or services being disrupted due to COVID-19.
Overall, the varied and diverse spa offerings, coupled with good customer service, made the spa experience a highlight for many guests despite the occasional minor inconveniences.
The gym at the Holiday Inn New Delhi International Airport by IHG, has received positive feedback from guests. Many users enjoyed their morning workouts, praising its well-equipped and modern Technogym equipment. Described as spacious and well-maintained, the gym offers excellent amenities, contributing to an overall great experience. Guests have highlighted the gym's large size and top-notch facilities, which ensured a good workout. Despite the limited operating hours and occasional interruptions, the gym has been favorably reviewed for its quality and extensive offerings.
The Holiday Inn New Delhi International Airport by IHG, features a swimming pool that receives high marks for its cleanliness and pleasant ambiance. Reviews frequently mention the pool being well-maintained, beautifully designed and providing a nice, relaxing experience. Guests appreciated the clean and comfortable loungers and the friendly staff dedicated to maintaining the pool area. Despite occasional closures due to weather or other issues, many found dipping into the pool refreshing and enjoyed the relaxing poolside atmosphere with a pleasant view from the rooms. The swim bar also contributed to the positive experience. However, there were some concerns regarding pool temperature and accessibility timings, suggesting there's room for improvement in these areas. Overall, the hotel's swimming pool stands out as a significant and enjoyable feature for those looking for a quick and relaxing retreat.
Holiday Inn New Delhi International Airport offers ample and secure parking facilities, including convenient undercover and basement options. Guests appreciate the easy access and nearby location of parking spaces relative to their rooms. The overall experience suggests that the parking area feels safe and well-lit. However, a minor concern was noted with the presence of rats in the basement parking area. Parking is generally free, though some guests had to pay for it. This hotel also serves as a good base for day trips, staying well connected to the airport with taxi services, both complimentary and paid.
The Holiday Inn New Delhi International Airport by IHG, is consistently praised for its family-friendly environment. This hotel offers a variety of amenities that make it an excellent choice for those traveling with children. Families frequently highlight the safe and comfortable atmosphere, ensuring a pleasant stay for both parents and kids. The proximity to the airport adds convenience, making it a preferred choice for family holidays and travel.
Guests particularly appreciate the supportive and friendly staff, which enhances the family vacation experience. The hotel boasts a range of services tailored to family needs, whether for a single night or an extended stay. Although there are occasional complaints about value for money and some service issues, the overall sentiment remains positive. The hotel successfully caters to family activities, making it a suitable and enjoyable option for family trips.
Holiday Inn New Delhi International Airport by IHG, has received a mix of feedback regarding its five-star status, facilities and services. Many guests felt the hotel lived up to its five-star rating, praising the luxury and excellent service that met their expectations. The accommodations were noted for their five-star quality with some reviewers highlighting the hotel's ability to deliver a truly memorable and luxurious experience.
The ambiance and service received high marks from several guests, who appreciated the promptness and friendliness of the staff, reinforcing the hotel's commitment to five-star customer service. Some visitors even described their stay as better than other five-star hotels and felt that their experience was deserving of the hotel's rating.
However, there were also notable criticisms. A number of guests indicated that the service, particularly in the restaurant and bar, was slow and the staff seemed underprepared for a five-star establishment. Issues such as cleanliness and the overall value of the hotel were mentioned as areas where the hotel did not meet five-star standards with some guests feeling the decor and certain amenities were more in line with a four-star or even three-star level.
Despite these mixed reviews, many travelers still left with a positive impression, calling it a five-star hotel and standing by its luxury and high standards. For some, the Holiday Inn New Delhi International Airport remains a top choice for a five-star experience in the region.
Holiday Inn New Delhi International Airport by IHG, emerges as a highly recommended choice for business travelers. Its convenient proximity to the airport makes it an ideal location, especially for frequent corporate travelers. The hotel is praised for its excellent business facilities, including a well-equipped business center and high-speed internet, essential for efficient meetings and productive stays.
Guests appreciate the accommodating front desk and professional staff, contributing to a seamless check-in and check-out experience. The rooms are noted for being clean and comfortable with modern amenities that enhance the overall stay. Despite some minor drawbacks such as a noisy AC and an underwhelming paid lunch buffet, the positive aspects, such as a satisfying breakfast and comfortable accommodations, outweigh these issues.
The hotel is particularly suited for business stays, offering good business amenities and services. It garners appreciation for being an accessible and reliable option for hosting colleagues and conducting business meetings. Many guests consider it their go-to hotel for business trips in Delhi, underscoring its reputation as a dependable business hotel.
Holiday Inn New Delhi International Airport, an IHG Hotel, receives favorable reviews for its accessibility features, making it a consistent choice for travelers with disabilities. The hotel's location is frequently mentioned as being extremely convenient with easy access to the airport within a five-minute drive and proximity to the metro, enhancing its accessibility. Guests appreciate the hotel's well-connected facilities and the wheelchair accessible features that make navigation within the hotel straightforward.
Most reviewers find the rooms very accommodating, expressly designed to cater to special needs. Various observations highlight that the facility is entirely wheelchair accessible, including all major amenities. Despite a minor issue with an accessible room being placed in a smokers' section, the general consensus remains positive with many guests underscoring the ease of moving around the premises and the overall accessibility of the hotel.
In summary, the Holiday Inn New Delhi International Airport stands out for its thoughtful design and prime location, ensuring a comfortable stay for all guests, especially those with disabilities.
The outdoor pool at Holiday Inn New Delhi International Airport by IHG, receives positive feedback for its aesthetics and functionality. Guests often highlight the beautiful and picturesque setting, describing the pool area as lovely and clean. The pool itself is noted for being large and accommodating with many enjoying the nice outdoor swimming facilities available. Despite occasional closures due to weather conditions like rain, the overall sentiment reflects a well-maintained and enjoyable outdoor space for swimming.
Holiday Inn New Delhi International Airport by IHG, has impressed honeymooners with its exceptional facilities and services tailored for couples. Guests praised the hotel for providing a romantic and relaxing honeymoon experience. The hotel is lauded for its romantic setting and ideal honeymoon accommodations, making it a perfect choice for newlyweds. The honeymoon suite, described as perfect, provides a luxurious and intimate atmosphere. Additionally, the hotel offers excellent honeymoon packages and great offerings that enhance the overall experience. All these elements collectively make it a top-notch destination for a memorable and love-filled honeymoon.
Holiday Inn New Delhi International Airport by IHG, offers an overall luxurious ambiance, ensuring guests feel pampered throughout their stay. The hotel provides upscale accommodations with a luxurious feel that includes well-appointed rooms and excellent amenities. Guests often commend the luxurious services offered, attributing the quality to meticulous management. The hallways are described as luxury lined, adding to the upscale atmosphere.
Though some guests feel the experience surpasses that of other five-star hotels, a few remarks suggest that certain elements, like staff readiness, fall short of five-star standards. Nevertheless, the hotel consistently receives praise for its luxury experience, from the renovated facilities to the overall luxurious ambiance. Many express a desire for an extended stay, further highlighting the comfort and quality delivered by this luxury hotel.
Holiday Inn New Delhi International Airport by IHG, offers a remarkably romantic resort experience, making it a prime choice for couples seeking a memorable getaway. The hotel exudes a romantic atmosphere and ambiance, ensuring a lovely setting that is perfect for a romantic evening or a special honeymoon. Guests repeatedly highlight the romantic dining experience, which adds a special touch to an already ideal environment for couples. Overall, the hotel provides an enchanting backdrop that is great for couples looking to enjoy a romantic retreat.
Location Show Map
Location
In terms of surroundings, the hotel is nestled in Aerocity, an area known for its trendy bars, restaurants and shopping options, providing guests with a variety of leisure and dining opportunities within walking distance. The nearby metro station adds to the location’s convenience, allowing easy access to central Delhi and other parts of the city.
The general atmosphere and cleanliness of the hotel, along with the efficient service and amiable staff, are consistently appreciated. Visitors often mention the spacious rooms and modern facilities, pointing out that these features contribute to a comfortable stay.
Overall, the recurring theme in the reviews is the hotel’s stellar location coupled with its comprehensive amenities, making it a well-favored choice for those needing to stay near the airport while enjoying a range of urban conveniences.
Breakfast
Guests have noted the courteous and efficient service from the breakfast staff, which enhances the overall morning dining experience. Specific staff members, like those at Viva restaurant, have been acknowledged for going above and beyond to ensure guests feel welcome.
However, there are some criticisms as well. The continental options were considered not up to international standards by some and a few found the breakfast to be monotonous if staying for multiple days. The cost of breakfast appears to be on the higher side for several guests. Additionally, the breakfast service starting at 7 am was inconvenient for early travelers, leading to dissatisfaction among those needing early departure.
In conclusion, while there are areas for improvement, particularly in terms of variety and early service, most guests seem pleased with the breakfast offerings at Holiday Inn New Delhi International Airport, appreciating the quality, range and attentive service.
Dinner
The Italian-themed restaurant is particularly notable with guests describing the food as amazing. Despite this, some reviewers found the dinner prices to be exaggerated and not reflective of the food variety offered, mentioning that the dinner buffet lacked more premium meats like mutton, turkey and beef, focusing more on chicken and vegetarian options. Moreover, certain dishes were noted to be undercooked and the variety of food was sometimes criticized, as a few guests did not find the dinner to be worth the high expense.
In terms of service, the restaurant staff received mixed feedback. While some guests appreciated the courteous and swift room service, others found the restaurant staff to be quite rude. Additionally, the in-room dining menu was considered limited by some.
Overall, while the Holiday Inn New Delhi International Airport offers a generally positive dining experience with delicious food and a good selection, price and variety might be areas for improvement according to some guests.
Rooms
The rooms are described as comfortable with good quality beds and the housekeeping service is reported to be top-notch. Guests appreciated the hotel's amenities and the spaciousness of the rooms, especially mentioning features like large beds and modern facilities. The staff's commitment to customer service also stands out with early check-in options and professional, friendly service repeatedly noted.
However, there are some concerns. Multiple reviews pointed out issues such as rooms being smaller than expected, occasional maintenance needs and odd smells in a few rooms. Complaints included inconsistent room cleanliness, outdated furnishings and some problems with room amenities like the air conditioning or bathroom fittings. Despite these drawbacks, many guests still found their overall stay to be comfortable and favorable.
In summary, the hotel's rooms are generally appreciated for their cleanliness, size and comfort, making it a convenient choice for travelers, especially given its proximity to the airport. While there are some areas for improvement, the positive experiences of most guests indicate that this hotel is a solid option for those visiting New Delhi.
Beds
In support of this, several guests remarked on the spacious and clean rooms, emphasizing the peaceful environment conducive to a good night's sleep. Phrases like the rooms are of good size and comfortable rooms further established that the accommodations were both cozy and well-appointed.
However, not all feedback was positive. A few guests found the beds to be uncomfortable or too soft with comments about beds losing their spring and being too soft which was hurting my back. Other issues noted included the presence of bedbugs, strong scents from bed linens and occasional cleanliness issues such as bed had hair strands from previous guests.
Despite these scattered concerns, the general consensus leaned toward satisfaction with the bed quality, reaffirmed by numerous accounts of extremely comfortable beds and a range of additional positive experiences, like the great mattress, pillows, sheets, etc. and the peacefulness of the rooms.
Overall, while there are areas for improvement, the comfort of the beds at this hotel is a strong point, contributing significantly to a restful stay.
Cleanliness
However, there are occasional remarks about areas that need attention, such as some bathrooms and toilets, which could benefit from better maintenance. A few guests mentioned issues such as dirty pools, poor housekeeping and the need for updating certain areas. Despite these minor concerns, the general consensus is that the Holiday Inn offers a clean and comfortable stay with the added benefit of a convenient location near the airport.
Staff
Several specific mentions highlight the impressive service provided by individuals such as Anoushka at check-out, Rao and team for their overall efforts and Vicky, the manager Supriya and others who made particular stays smooth and pleasant. The staff's courteousness and willingness to go out of their way to meet guests' expectations were frequently highlighted, contributing significantly to the hotel's hospitality.
However, there were occasional mentions of less favorable experiences with some guests noting that certain staff members at the reception or during check-in could be slow or unresponsive. A few reviews also described isolated incidents of rude behavior, particularly during busy times. Despite these outliers, it's clear that the majority of guests found the service commendable with numerous staff members receiving praise for their efficiency, professionalism and friendly attitudes.
In essence, the overall guest consensus paints a picture of a dedicated and amicable team that significantly enhances the stay experience at this hotel.
Wi-Fi
Spa
Reviewers appreciated the clean and soothing ambiance, which helped in creating a calming environment perfect for relaxation. The spa facilities, including the use of good products, contributed positively to guests' experiences, some noting feeling rejuvenated and relaxed after their treatments.
However, there were some mixed feedback as well. A few guests remarked that the spa was fine but not particularly fancy or exceptional. Others noted issues such as the spa not being available or the standalone nature of the spa, as well as the spa appointments starting later than desired. There were also remarks about the absence of a dedicated spa or services being disrupted due to COVID-19.
Overall, the varied and diverse spa offerings, coupled with good customer service, made the spa experience a highlight for many guests despite the occasional minor inconveniences.
Gym
Pool
Parking
Family
Guests particularly appreciate the supportive and friendly staff, which enhances the family vacation experience. The hotel boasts a range of services tailored to family needs, whether for a single night or an extended stay. Although there are occasional complaints about value for money and some service issues, the overall sentiment remains positive. The hotel successfully caters to family activities, making it a suitable and enjoyable option for family trips.
5 Star
The ambiance and service received high marks from several guests, who appreciated the promptness and friendliness of the staff, reinforcing the hotel's commitment to five-star customer service. Some visitors even described their stay as better than other five-star hotels and felt that their experience was deserving of the hotel's rating.
However, there were also notable criticisms. A number of guests indicated that the service, particularly in the restaurant and bar, was slow and the staff seemed underprepared for a five-star establishment. Issues such as cleanliness and the overall value of the hotel were mentioned as areas where the hotel did not meet five-star standards with some guests feeling the decor and certain amenities were more in line with a four-star or even three-star level.
Despite these mixed reviews, many travelers still left with a positive impression, calling it a five-star hotel and standing by its luxury and high standards. For some, the Holiday Inn New Delhi International Airport remains a top choice for a five-star experience in the region.
Business
Guests appreciate the accommodating front desk and professional staff, contributing to a seamless check-in and check-out experience. The rooms are noted for being clean and comfortable with modern amenities that enhance the overall stay. Despite some minor drawbacks such as a noisy AC and an underwhelming paid lunch buffet, the positive aspects, such as a satisfying breakfast and comfortable accommodations, outweigh these issues.
The hotel is particularly suited for business stays, offering good business amenities and services. It garners appreciation for being an accessible and reliable option for hosting colleagues and conducting business meetings. Many guests consider it their go-to hotel for business trips in Delhi, underscoring its reputation as a dependable business hotel.
Accessible
Most reviewers find the rooms very accommodating, expressly designed to cater to special needs. Various observations highlight that the facility is entirely wheelchair accessible, including all major amenities. Despite a minor issue with an accessible room being placed in a smokers' section, the general consensus remains positive with many guests underscoring the ease of moving around the premises and the overall accessibility of the hotel.
In summary, the Holiday Inn New Delhi International Airport stands out for its thoughtful design and prime location, ensuring a comfortable stay for all guests, especially those with disabilities.
Outdoor Pool
Honeymoon
Luxury
Though some guests feel the experience surpasses that of other five-star hotels, a few remarks suggest that certain elements, like staff readiness, fall short of five-star standards. Nevertheless, the hotel consistently receives praise for its luxury experience, from the renovated facilities to the overall luxurious ambiance. Many express a desire for an extended stay, further highlighting the comfort and quality delivered by this luxury hotel.
Romantic
Yes, Holiday Inn New Delhi International Airport by IHG has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Holiday Inn New Delhi International Airport by IHG.
No, Holiday Inn New Delhi International Airport by IHG doesn't allow dogs.
Yes, parking facilities are available at Holiday Inn New Delhi International Airport by IHG.
Yes, Holiday Inn New Delhi International Airport by IHG has a gym.
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