Hilton Garden Inn New York - Times Square Central
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Summary of reviewsThe Hilton Garden Inn New York - Times Square Central, nestled in the heart of Manhattan, offers an exceptional location for visitors keen on exploring New York City's iconic sites. With its close proximity to Times Square, Bryant Park, Broadway theaters and major landmarks such as the Empire State Building and Rockefeller Center, the hotel is perfectly positioned for walking tours and easy access to subway stations. Despite its bustling surroundings, the hotel maintains a quiet and clean environment, enhanced by modern rooms and efficient elevator service. Guests frequently commend the friendly and professional staff for making their stay comfortable and welcoming.
The rooms at the Hilton Garden Inn are often praised for their cleanliness and comfort. Equipped with amenities like refrigerators, microwaves, coffee machines and large-screen TVs, the rooms are kept pristine by the diligent housekeeping team. The views, particularly those overlooking Times Square or the Empire State Building, add a delightful touch to the experience. While some guests have noted the rooms' small size and occasional maintenance issues, the overall experience is positive, especially for those looking for a convenient, central lodging option.
Breakfast reviews reveal a mixed bag of reactions. While some guests enjoyed the varied and tasty options, others found the offerings limited and overpriced. Despite the critiques, many appreciated the efforts to provide a decent breakfast and the friendly service from the staff. Dinner at the hotel's restaurant also received varied feedback with many highlighting the helpful and friendly restaurant staff and praising the food quality, although the menu was considered limited and somewhat expensive.
Cleanliness standards at the hotel are generally high with many guests complimenting the spotless rooms and efficient housekeeping staff. Instances of minor oversights in room cleanliness were noted, suggesting room for improvement in this area. The beds are largely described as comfortable, helping to ensure a restful sleep, although opinions on pillow firmness varied.
The staff at the Hilton Garden Inn is frequently lauded for their exceptional customer service, friendliness and efficiency. Front desk personnel, in particular, receive high praise for their assistance and warm demeanor, contributing significantly to the positive guest experience.
The hotel's complimentary Wi-Fi service received mixed reviews. While some guests found it satisfactory, others experienced issues with connectivity and speed. Despite these inconsistencies, the Wi-Fi is generally considered a valuable amenity.
The fitness center, although described by some as small and slightly outdated, is appreciated for its availability and usefulness, catering well to guests' fitness needs.
Parking at the hotel poses some challenges with guests often finding it inconvenient and expensive. Suggestions for improvement are common, indicating this as an area needing attention.
Situated amidst New York's vibrant nightlife, the hotel's central location is ideal for guests looking to explore the city's entertainment options. Despite occasional night noises, the proximity to theaters, clubs and bars is a significant draw.
Overall, the Hilton Garden Inn New York - Times Square Central offers a reliable and enjoyable four-star experience, enhanced by its prime location, dedicated staff and clean, well-equipped rooms. While some areas, like breakfast variety and parking, have room for improvement, the hotel remains a top choice for travelers seeking to immerse themselves in the heart of New York City.
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The rooms at the Hilton Garden Inn are often praised for their cleanliness and comfort. Equipped with amenities like refrigerators, microwaves, coffee machines and large-screen TVs, the rooms are kept pristine by the diligent housekeeping team. The views, particularly those overlooking Times Square or the Empire State Building, add a delightful touch to the experience. While some guests have noted the rooms' small size and occasional maintenance issues, the overall experience is positive, especially for those looking for a convenient, central lodging option.
Breakfast reviews reveal a mixed bag of reactions. While some guests enjoyed the varied and tasty options, others found the offerings limited and overpriced. Despite the critiques, many appreciated the efforts to provide a decent breakfast and the friendly service from the staff. Dinner at the hotel's restaurant also received varied feedback with many highlighting the helpful and friendly restaurant staff and praising the food quality, although the menu was considered limited and somewhat expensive.
Cleanliness standards at the hotel are generally high with many guests complimenting the spotless rooms and efficient housekeeping staff. Instances of minor oversights in room cleanliness were noted, suggesting room for improvement in this area. The beds are largely described as comfortable, helping to ensure a restful sleep, although opinions on pillow firmness varied.
The staff at the Hilton Garden Inn is frequently lauded for their exceptional customer service, friendliness and efficiency. Front desk personnel, in particular, receive high praise for their assistance and warm demeanor, contributing significantly to the positive guest experience.
The hotel's complimentary Wi-Fi service received mixed reviews. While some guests found it satisfactory, others experienced issues with connectivity and speed. Despite these inconsistencies, the Wi-Fi is generally considered a valuable amenity.
The fitness center, although described by some as small and slightly outdated, is appreciated for its availability and usefulness, catering well to guests' fitness needs.
Parking at the hotel poses some challenges with guests often finding it inconvenient and expensive. Suggestions for improvement are common, indicating this as an area needing attention.
Situated amidst New York's vibrant nightlife, the hotel's central location is ideal for guests looking to explore the city's entertainment options. Despite occasional night noises, the proximity to theaters, clubs and bars is a significant draw.
Overall, the Hilton Garden Inn New York - Times Square Central offers a reliable and enjoyable four-star experience, enhanced by its prime location, dedicated staff and clean, well-equipped rooms. While some areas, like breakfast variety and parking, have room for improvement, the hotel remains a top choice for travelers seeking to immerse themselves in the heart of New York City.
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Guest Reviews
Nestled in the heart of Manhattan, Hilton Garden Inn New York - Times Square Central boasts an exceptional location that places guests right where they want to be. Just steps away from the iconic Times Square and Bryant Park, the hotel offers unparalleled convenience to New York's major attractions, such as Broadway theaters, Madison Square Garden, Rockefeller Center and the bustling Port Authority.
This prime spot is particularly advantageous for those who wish to explore the city on foot, given its close proximity to numerous subway stations and essential tourist sites. Visitors have lauded the hotel's strategic location, highlighting the ease of accessing nearby restaurants, stores, parks and landmarks. From Bryant Park to the Empire State Building, everything is within walking distance, allowing guests to immerse themselves in the vibrant energy of the city.
Despite being situated in a busy area, the hotel manages to provide a quiet and clean environment, thanks to its modern rooms and efficient elevator service. The friendly and professional staff further enhance the stay, making it a comfortable and welcoming experience for travelers.
Whether in town for a weekend of sightseeing, shopping or theater, the Hilton Garden Inn’s superb location makes it a preferred choice for visitors aiming to make the most of their New York City adventure.
The breakfast experience at Hilton Garden Inn New York - Times Square Central appears to be varied according to guest reviews. While some guests found the breakfast to be excellent, great, superb and amazing, praising the continental breakfast options including made-to-order eggs, omelets, French toast and enjoyed having coffee available in the morning, others expressed notable dissatisfaction.
Numerous guests described the breakfast as expensive and limited in terms of variety with some pointing out the breakfast buffet as being disappointing, poor and even terrible. Issues such as scarce food items, little choice and subpar quality were mentioned. There were also remarks about breakfasts being overly priced, ranging from $25 to $30 per person, which many felt did not provide good value for the money. Several guests recommended seeking alternative breakfast options at nearby cafes instead.
Despite the mixed reviews, there were mentions of friendly and professional staff and clean breakfast areas with some guests appreciating the effort to provide a decent breakfast at a reasonable price. While a segment of the guests enjoyed the breakfast offerings and found them satisfactory, a call for more variety and improved quality was a recurring theme. Overall, while the breakfast had its supporters, many felt there was significant room for enhancement in terms of options and value.
The restaurant at Hilton Garden Inn New York - Times Square Central has mixed reviews, but there are several positive aspects worth noting. Guests have praised the sensational service and the fantastic approach taken by the third-party restaurant staff. Many found the restaurant to be very nice, highlighting the helpfulness and friendliness of the staff. The food quality received commendations with good dishes and a reasonable quantity being frequently mentioned, although the menu is somewhat limited and the prices are on the higher side.
Dinner experiences varied with some guests enjoying their meals while others found them just fine. Breakfast service received accolades with the restaurant being described as great for breakfast. Despite some inconsistencies in staff performance and the dining experience, the overall impression suggests a decent, convenient option within the hotel for guests. The restaurant's patio offers an enjoyable dining environment, further enhancing the appeal of this on-site amenity.
The guest reviews for the Hilton Garden Inn New York - Times Square Central present a nuanced picture of the hotel's rooms. On the positive side, numerous guests appreciate the cleanliness and comfort of the rooms, noting that they are well-equipped with amenities like refrigerators, microwaves, coffee machines and large-screen TVs. Many mention that the rooms were kept clean daily and that the beds are comfortable, some even highlighting the fresh smell of the bedding. The views from the rooms, particularly those overlooking Times Square or the Empire State Building, are often praised, adding a nice touch to the overall experience. Additionally, guests find the rooms to be quiet despite the bustling location on 42nd Street and close to subway stations.
However, the reviews also point out some drawbacks. A recurrent theme is the small size of the rooms with many describing them as cramped, tight or tiny and suitable mainly for short stays or solo travelers. Some guests also mention that the rooms felt outdated with worn-out furniture and carpets. Several reviews highlight issues with maintenance, such as clogged drains, broken thermostats and slow hot water in the showers.
Overall, while the rooms at Hilton Garden Inn New York - Times Square Central are clean, comfortable and well-located, their small size and occasional maintenance issues might be a consideration for potential guests. Despite these drawbacks, the hotel remains a clean and convenient option for those looking to stay in the heart of New York City.
The beds at Hilton Garden Inn New York - Times Square Central receive largely positive feedback from guests. The majority of reviews highlight the beds as comfortable with several specifically noting that they are not too soft and provide a good level of firmness. Descriptions such as "super comfortable," "very comfy," and "great" are commonly used. Guests appreciate the cleanliness of the beds, often mentioning that they smell fresh and come with clean sheets. While many found the beds to be large and functional, some commented on the firmness, indicating that preferences vary with a few finding the beds hard or lumpy.
The pillows received mixed reviews with some guests mentioning they are super thin or flat, suggesting that feather pillows might be a better option for added comfort. Despite a few remarks about the beds being just average or uncomfortable, the overall sentiment leans heavily towards a positive experience with the bedding at this Times Square hotel. The combination of clean rooms and comfortable beds makes for a pleasant stay, particularly valued by those looking to be near the hustle and bustle of Times Square.
The cleanliness of Hilton Garden Inn New York - Times Square Central garners a mixed reception from guests. Many visitors laud the establishment for its very clean rooms, bathrooms and overall high standard of hygiene. This hotel, frequently described as clean, cozy and comfortable, benefits from meticulous housekeeping services and daily cleaning routines. Guests appreciate the well-kept rooms that boast modern renovations and updated facilities. The housekeeping staff has earned praise for their efficiency and friendliness, ensuring that clean towels are provided daily and that the rooms remain well-organized and spotless.
However, the occasional oversight in cleanliness has not gone unnoticed. Some reviews highlight lapses such as dirty carpets, neglected dusting and remnants of dirt in showers and on bed frames. Issues with thoroughness in room cleaning were mentioned with guests encountering debris on floors and hair residue in bathrooms. Communal areas also received criticism for sometimes falling short of cleanliness expectations. These inconsistencies suggest that while many guests have positive experiences regarding cleanliness, the hotel would benefit from addressing these occasional lapses to consistently meet guest expectations.
Ultimately, the majority of feedback portrays a picture of a clean and well-maintained hotel, marked by attentive housekeeping, although some areas require more vigilance to ensure all guests have a uniformly pleasant experience.
The reviews for the Hilton Garden Inn New York - Times Square Central emphasize a highly positive experience with the hotel staff. The front desk team, mentioned frequently, received particular praise for their exceptional customer service, friendliness and efficiency. Staff members such as Ibeth and Michelle were highlighted for going above and beyond to assist guests, earning accolades for their warm and supportive demeanor.
Guests appreciated the consistent friendliness and helpfulness of staff across various departments, from reception to housekeeping to security. The attentiveness and politeness of the employees created a welcoming environment, making visitors feel at home. Despite a few remarks about specific staff members being unhelpful or unfriendly, the overall sentiment remains overwhelmingly positive with many guests noting the staff's prompt and efficient service in addressing their needs.
The hotel staff were also acknowledged for being accommodating, especially during check-in and check-out and for their willingness to assist with any issues that arose during the stay. The friendly hospitality provided by the team contributed significantly to a pleasant stay with numerous guests expressing gratitude and encouraging the team to maintain their high standards of service.
At the Hilton Garden Inn New York - Times Square Central, guests have experienced mixed reviews regarding the hotel's Wi-Fi service. On a positive note, the complimentary Wi-Fi and included internet access have been appreciated by many, adding to the hotel's value. Several reviews highlighted that the Wi-Fi worked well and was satisfactory for their needs. However, there have been numerous instances where the Wi-Fi quality fell short with issues ranging from slow speeds to the internet not working at all for extended periods. Some guests noted that the Wi-Fi signal was weak and didn't reach their rooms and others mentioned trouble connecting their devices. Despite these inconsistencies, when functioning correctly, the Wi-Fi service is seen as a beneficial amenity that enhances the stay at this central Times Square location.
The Hilton Garden Inn New York - Times Square Central offers a fitness center that guests generally find commendable. Many visitors appreciate the availability of a gym on site, noting that it is well equipped and offers excellent facilities. Despite some comments about the gym being small and having outdated machines, the overall impression is positive with numerous guests expressing satisfaction with the gym's amenities.
The Hilton Garden Inn New York - Times Square Central faces significant challenges when it comes to parking, as echoed in guest reviews. Many visitors found parking close to the building, but highlighted that the facilities are limited and nearby options are not always convenient. While there is garage parking available, it tends to be pricey. Several reviews indicated that parking processes are cumbersome and that finding a spot can be problematic. Additionally, guests noted there is no on-site parking and stopping the car in front of the hotel for check-in can be difficult. The consensus is that parking at the hotel is a hassle and improvements are needed to enhance the overall guest experience.
Located in the heart of New York City, Hilton Garden Inn New York - Times Square Central offers an ideal setting for exploring the city's dynamic nightlife. The hotel’s proximity to Times Square, Broadway and numerous bars and clubs makes it a perfect base for those looking to experience vibrant nightlife and entertainment. Guests appreciate the short walking distances to major attractions like Central Park and Bryant Park, as well as the convenience of nearby subway stations for easy city exploration.
The surrounding area is bustling with a variety of restaurants, cafes and shops, offering plenty of dining options and places to unwind. On Friday and Saturday nights, one might hear some disco-style music sounds, adding to the lively atmosphere. The hotel's central location is highly regarded for easy access to theater and shows, providing an exciting experience for tourists.
Although there may be some occasional night noises due to the energetic neighborhood, guests generally find the location’s benefits outweigh any minor disturbances. Overall, it’s a great spot for travelers wanting to immerse themselves in the excitement of New York City's nightlife.
Travelers can expect a reliable four-star experience at the Hilton Garden Inn New York - Times Square Central. The hotel features amenities and services that meet four-star standards, providing a high-quality stay at a great price. Located on a quiet residential street in the vibrant Times Square area, guests can enjoy a mix of comfort and convenience. The cleanliness and staff performance are on par with four-star expectations. Though some have noted minor complaints about the amenities, the overall services and central location make it a fitting option for those seeking better-than-basic comfort in downtown Manhattan.
The Hilton Garden Inn New York - Times Square Central is a mid-range hotel that offers fair prices, making it a reasonable choice for travelers seeking a good value for their money in the heart of New York City. Its strategic location is a highlight for those wanting convenient access to Times Square attractions. Rooms are of a reasonable size for New York standards and are maintained with a good degree of cleanliness, which contributes to the overall satisfaction of guests.
The hotel meets the expectations of a three-star rating by providing standard facilities and services, though it lacks the frills of more luxurious accommodations. While some guests feel the service offerings could be enhanced, most agree that the hotel delivers a satisfactory experience in line with its three-star designation. Opinions on room layout vary with some noting that furniture arrangement could allow for better movement without obstruction.
Overall, guests find the Hilton Garden Inn to be a solid choice with its mix of affordability, cleanliness and central location, despite its basic amenities and average furniture arrangement.
Hilton Garden Inn New York - Times Square Central is highly regarded as an excellent choice for business travelers. The hotel is praised for its convenient location in the heart of the financial district, making it ideal for business stays. It offers useful amenities such as a well-equipped business center, workspace, printer and meeting supplies on site, which contribute to its business appeal. Although there are some mentions of the business center being overbooked and cumbersome printing processes, the overall sentiment is positive. The facilities and services provided are generally suitable and beneficial for those on business trips.
The Hilton Garden Inn New York - Times Square Central offers a sophisticated ambiance and a generally upscale feel with high-quality services contributing to a luxurious experience for many guests. While some rooms feature luxury amenities, overall, the hotel may not fully align with expectations of a four-star luxury hotel. The rooms are described as average in terms of luxury and certain guests seeking a more lavish experience might not find the amenities entirely suitable. Despite these points, the hotel still manages to deliver a refined and pleasant stay for those not exclusively focused on high-end luxury.
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Location
This prime spot is particularly advantageous for those who wish to explore the city on foot, given its close proximity to numerous subway stations and essential tourist sites. Visitors have lauded the hotel's strategic location, highlighting the ease of accessing nearby restaurants, stores, parks and landmarks. From Bryant Park to the Empire State Building, everything is within walking distance, allowing guests to immerse themselves in the vibrant energy of the city.
Despite being situated in a busy area, the hotel manages to provide a quiet and clean environment, thanks to its modern rooms and efficient elevator service. The friendly and professional staff further enhance the stay, making it a comfortable and welcoming experience for travelers.
Whether in town for a weekend of sightseeing, shopping or theater, the Hilton Garden Inn’s superb location makes it a preferred choice for visitors aiming to make the most of their New York City adventure.
Breakfast
Numerous guests described the breakfast as expensive and limited in terms of variety with some pointing out the breakfast buffet as being disappointing, poor and even terrible. Issues such as scarce food items, little choice and subpar quality were mentioned. There were also remarks about breakfasts being overly priced, ranging from $25 to $30 per person, which many felt did not provide good value for the money. Several guests recommended seeking alternative breakfast options at nearby cafes instead.
Despite the mixed reviews, there were mentions of friendly and professional staff and clean breakfast areas with some guests appreciating the effort to provide a decent breakfast at a reasonable price. While a segment of the guests enjoyed the breakfast offerings and found them satisfactory, a call for more variety and improved quality was a recurring theme. Overall, while the breakfast had its supporters, many felt there was significant room for enhancement in terms of options and value.
Dinner
Dinner experiences varied with some guests enjoying their meals while others found them just fine. Breakfast service received accolades with the restaurant being described as great for breakfast. Despite some inconsistencies in staff performance and the dining experience, the overall impression suggests a decent, convenient option within the hotel for guests. The restaurant's patio offers an enjoyable dining environment, further enhancing the appeal of this on-site amenity.
Rooms
However, the reviews also point out some drawbacks. A recurrent theme is the small size of the rooms with many describing them as cramped, tight or tiny and suitable mainly for short stays or solo travelers. Some guests also mention that the rooms felt outdated with worn-out furniture and carpets. Several reviews highlight issues with maintenance, such as clogged drains, broken thermostats and slow hot water in the showers.
Overall, while the rooms at Hilton Garden Inn New York - Times Square Central are clean, comfortable and well-located, their small size and occasional maintenance issues might be a consideration for potential guests. Despite these drawbacks, the hotel remains a clean and convenient option for those looking to stay in the heart of New York City.
Beds
The pillows received mixed reviews with some guests mentioning they are super thin or flat, suggesting that feather pillows might be a better option for added comfort. Despite a few remarks about the beds being just average or uncomfortable, the overall sentiment leans heavily towards a positive experience with the bedding at this Times Square hotel. The combination of clean rooms and comfortable beds makes for a pleasant stay, particularly valued by those looking to be near the hustle and bustle of Times Square.
Cleanliness
However, the occasional oversight in cleanliness has not gone unnoticed. Some reviews highlight lapses such as dirty carpets, neglected dusting and remnants of dirt in showers and on bed frames. Issues with thoroughness in room cleaning were mentioned with guests encountering debris on floors and hair residue in bathrooms. Communal areas also received criticism for sometimes falling short of cleanliness expectations. These inconsistencies suggest that while many guests have positive experiences regarding cleanliness, the hotel would benefit from addressing these occasional lapses to consistently meet guest expectations.
Ultimately, the majority of feedback portrays a picture of a clean and well-maintained hotel, marked by attentive housekeeping, although some areas require more vigilance to ensure all guests have a uniformly pleasant experience.
Staff
Guests appreciated the consistent friendliness and helpfulness of staff across various departments, from reception to housekeeping to security. The attentiveness and politeness of the employees created a welcoming environment, making visitors feel at home. Despite a few remarks about specific staff members being unhelpful or unfriendly, the overall sentiment remains overwhelmingly positive with many guests noting the staff's prompt and efficient service in addressing their needs.
The hotel staff were also acknowledged for being accommodating, especially during check-in and check-out and for their willingness to assist with any issues that arose during the stay. The friendly hospitality provided by the team contributed significantly to a pleasant stay with numerous guests expressing gratitude and encouraging the team to maintain their high standards of service.
Wi-Fi
Gym
Parking
Nightlife
The surrounding area is bustling with a variety of restaurants, cafes and shops, offering plenty of dining options and places to unwind. On Friday and Saturday nights, one might hear some disco-style music sounds, adding to the lively atmosphere. The hotel's central location is highly regarded for easy access to theater and shows, providing an exciting experience for tourists.
Although there may be some occasional night noises due to the energetic neighborhood, guests generally find the location’s benefits outweigh any minor disturbances. Overall, it’s a great spot for travelers wanting to immerse themselves in the excitement of New York City's nightlife.
4 Star
3 Star
The hotel meets the expectations of a three-star rating by providing standard facilities and services, though it lacks the frills of more luxurious accommodations. While some guests feel the service offerings could be enhanced, most agree that the hotel delivers a satisfactory experience in line with its three-star designation. Opinions on room layout vary with some noting that furniture arrangement could allow for better movement without obstruction.
Overall, guests find the Hilton Garden Inn to be a solid choice with its mix of affordability, cleanliness and central location, despite its basic amenities and average furniture arrangement.
Business
Luxury
No, Hilton Garden Inn New York - Times Square Central doesn't have any pool.
No, a spa isn't available at Hilton Garden Inn New York - Times Square Central.
Yes, Hilton Garden Inn New York - Times Square Central welcomes dogs.
Yes, parking facilities are available at Hilton Garden Inn New York - Times Square Central.
Yes, Hilton Garden Inn New York - Times Square Central has a gym.
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