Riu Plaza New York Times Square
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Summary of reviewsRiu Plaza New York Times Square receives high marks from guests for its unbeatable location, situated just a few blocks from Times Square and close to Broadway theaters, restaurants, shops and major subway stations. Guests commend its central but quiet retreat away from the city’s hustle and bustle, making it a prime spot for exploring New York's landmarks, attending Broadway shows and dining out.
The hotel’s breakfast is highly praised for its variety and quality with a well-organized buffet offering a range of options to cater to different tastes. Families particularly appreciate the inclusive breakfast, although peak times can lead to crowded spaces and long queues. Some guests noted issues with food temperatures and repetition, but overall, breakfast is a highlight adding significant value to stays.
Dinner experiences are generally positive with guests enjoying the varied and tasty buffet options, though some noted disappointments with restaurant closures, limited hours and inconsistent food quality. The Fashion Bar receives positive feedback for its ambiance and staff, enhancing the overall dining atmosphere.
Rooms at the hotel are clean, modern and functional with comfortable beds and attractive decor. However, many find the room sizes to be small, a common trait in New York accommodations, which may feel cramped for larger families. Despite some occasional issues with maintenance and noise insulation, the rooms’ city views and daily housekeeping are well-received.
Cleanliness stands out at Riu Plaza New York Times Square with frequent mentions of spotless rooms and common areas maintained daily. The hotel’s modern atmosphere and meticulous upkeep contribute positively to guest experiences, though there are occasional lapses in housekeeping reported.
The hotel staff are often described as friendly, professional and accommodating with reception, concierge and housekeeping teams garnering specific praise for their attentive service. While there are occasional reports of less helpful interactions, the overall impression is that the staff significantly enhance the guest experience.
Wi-Fi at the hotel receives mixed reviews; many guests find it satisfactory with good coverage, particularly in common areas, while others report issues with unstable or slow connections in rooms. Despite this, a substantial number of guests report a positive connectivity experience overall.
The gym offers a generally positive experience with clean facilities and ample machines, though some guests mention outdated equipment and occasional inaccessibility. A daily facilities fee may apply, but the gym is a decent option for maintaining fitness routines.
Parking is notably inconvenient, as the hotel lacks on-site parking. Guests often have to resort to distant and expensive parking options, though discounted rates at nearby garages are sometimes available. Drivers may find this aspect challenging and should plan accordingly.
For families, Riu Plaza New York Times Square stands out as a great option with spacious family rooms, friendly staff and a safe environment. Despite some concerns over room sizes and amenities like towels and extra beds, its overall family-friendly atmosphere and excellent breakfast make it an appealing choice for visitors with children.
In summary, Riu Plaza New York Times Square is highly recommended for its prime location, cleanliness, friendly staff and family-friendly amenities, although guests should be mindful of room sizes and parking limitations.
Categories
The hotel’s breakfast is highly praised for its variety and quality with a well-organized buffet offering a range of options to cater to different tastes. Families particularly appreciate the inclusive breakfast, although peak times can lead to crowded spaces and long queues. Some guests noted issues with food temperatures and repetition, but overall, breakfast is a highlight adding significant value to stays.
Dinner experiences are generally positive with guests enjoying the varied and tasty buffet options, though some noted disappointments with restaurant closures, limited hours and inconsistent food quality. The Fashion Bar receives positive feedback for its ambiance and staff, enhancing the overall dining atmosphere.
Rooms at the hotel are clean, modern and functional with comfortable beds and attractive decor. However, many find the room sizes to be small, a common trait in New York accommodations, which may feel cramped for larger families. Despite some occasional issues with maintenance and noise insulation, the rooms’ city views and daily housekeeping are well-received.
Cleanliness stands out at Riu Plaza New York Times Square with frequent mentions of spotless rooms and common areas maintained daily. The hotel’s modern atmosphere and meticulous upkeep contribute positively to guest experiences, though there are occasional lapses in housekeeping reported.
The hotel staff are often described as friendly, professional and accommodating with reception, concierge and housekeeping teams garnering specific praise for their attentive service. While there are occasional reports of less helpful interactions, the overall impression is that the staff significantly enhance the guest experience.
Wi-Fi at the hotel receives mixed reviews; many guests find it satisfactory with good coverage, particularly in common areas, while others report issues with unstable or slow connections in rooms. Despite this, a substantial number of guests report a positive connectivity experience overall.
The gym offers a generally positive experience with clean facilities and ample machines, though some guests mention outdated equipment and occasional inaccessibility. A daily facilities fee may apply, but the gym is a decent option for maintaining fitness routines.
Parking is notably inconvenient, as the hotel lacks on-site parking. Guests often have to resort to distant and expensive parking options, though discounted rates at nearby garages are sometimes available. Drivers may find this aspect challenging and should plan accordingly.
For families, Riu Plaza New York Times Square stands out as a great option with spacious family rooms, friendly staff and a safe environment. Despite some concerns over room sizes and amenities like towels and extra beds, its overall family-friendly atmosphere and excellent breakfast make it an appealing choice for visitors with children.
In summary, Riu Plaza New York Times Square is highly recommended for its prime location, cleanliness, friendly staff and family-friendly amenities, although guests should be mindful of room sizes and parking limitations.
Luxury Hotel
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
What percentage of your guests are families? Between 50% and 90%
Family-Friendly room types:
Family rooms. Number: 400
Connecting rooms (with intermediate door). Number: 100
Please suggest which room type a family with one child should choose and where the child will sleep:
Deluxe Two full size beds
Show more...Deluxe Two full size beds
Romantic Hotel
Hotel near Nightlife Spots
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
4-Star Hotel
Guest Reviews
Riu Plaza New York Times Square offers an unbeatable location for travelers who want to be at the heart of Manhattan's vibrant city life. Situated just a few blocks from Times Square, the hotel is within a convenient walking distance to Broadway theaters, numerous restaurants, shops and major subway stations. Guests frequently highlight the hotel's proximity to famous New York attractions, making it an excellent choice for exploring the city's landmarks.
Many reviews emphasize how the hotel’s location provides easy access to all the excitement without being directly in the hustle and bustle of Times Square. Guests appreciate the central placement, which lets them enjoy the lively environment while still having a quiet retreat away from the crowds. The location also proves to be ideal for those attending Broadway shows, dining out or sightseeing.
In addition to the prime location, the hotel scores high marks for cleanliness, efficient service and the quality of its amenities. The views from the guest rooms, especially on the upper floors, are often mentioned as a delightful bonus, offering stunning perspectives of the city.
Whether you’re planning a short visit or an extended stay, the central and convenient location of Riu Plaza New York Times Square makes it a highly recommended choice for experiencing the best of New York City.
The breakfast experience at Riu Plaza New York Times Square hotel generally received high marks from guests with many praising the variety and quality of the offerings. Guests frequently highlighted the extensive and well-organized buffet, noting the substantial selection that catered to different tastes including fresh fruits, healthy options and a range of hot and cold items. Many described the breakfast as amazing, fantastic and one of the best they have ever had, making it a major highlight of their stay.
Families particularly appreciated the breakfast, mentioning that the inclusive and varied options were a hit with kids. Numerous reviews mentioned the breakfast as a great start to the day, helping to fill them up before heading out for busy sightseeing. The complimentary access also added significant value to their stay.
However, the breakfast service did have its drawbacks. Several reviews noted that during peak times, breakfast could be a bit chaotic with long queues and crowded spaces, sometimes comparing the experience to being herded like cattle. Some guests found the food to be lukewarm and mentioned a monotonous selection over multiple days. A few reviews indicated disappointment, citing that the breakfast did not meet expectations and that some items were of poor quality.
Overall, the breakfast at Riu Plaza New York Times Square was praised for its variety, quality and convenience, despite occasional issues with crowding and food temperature. It remains a strong point for many visitors, contributing positively to their overall hotel experience.
Dining experiences at the Riu Plaza New York Times Square exhibit a mix of feedback, presenting both positive and less favorable aspects. Guests frequently mention the dinner buffet, highlighting its good value and extensive, tasty options that change daily. Many reviewers appreciated the convenience of the in-house dining, considering it a great addition to their stay. Some referred to the evening buffet as excellent and well worth the price with one guest acclaiming it as world-class in every way.
However, there are also mentions of missed opportunities and areas for improvement. Some guests expressed disappointment when the restaurant was closed for dinner or when the dinner hours were limited. A few reviews pointed out the lack of soft drinks and coffee with dinner, as well as the quality of the food being variable with terms like mediocre, unappealing and bland used to describe some dining experiences.
Despite any criticisms, the hotel’s bar received positive feedback with specific praise for the staff and ambiance at the Fashion Bar and its happy hour. The restaurant and bar's overall atmosphere and convenient location contributed positively to the overall guest experience, even when there were minor setbacks regarding food quality and service timing.
In summary, while the Riu Plaza New York Times Square offers a generally promising dining experience with good value and convenience, there is room for enhancement in both the consistency of food quality and dining options. Nearby dining alternatives also present ample choices for guests looking to explore further.
Riu Plaza New York Times Square presents a mixed experience when it comes to room accommodations. Many guests found the rooms to be clean, bright and modern with comfortable beds and functional amenities. Some praised the spaciousness, especially in family-sized rooms and those with lovely city views. The shower facilities were also frequently highlighted for their quality.
However, the consensus among many reviews is that the room sizes are generally small to extremely small, which is characteristic of New York accommodations. For larger families or those looking to spread out, it might feel cramped. Some rooms lacked basic amenities like coffee or tea makers and there were occasional issues with cleanliness and maintenance, such as musty smells, stained ceilings and noise insulation problems.
The views from the rooms, especially from higher floors, were appreciated by guests. The rooms were kept spotless daily and the modern decor was frequently mentioned as a positive aspect. Despite the compact nature, the rooms were designed in a way that many found functional and pleasant. If spaciousness is a key priority, guests may need to manage expectations or look into room upgrades where possible.
Guests of Riu Plaza New York Times Square have varied opinions about the comfort of the beds. Many guests found the beds to be very comfortable, noting that the beds were amazing, extremely soft and large. Phrases such as comfy, super comfy and comfortable frequently appear and several guests highlighted enjoying peaceful sleep due to the coziness of the bedding. Some reviews appreciated the added touch of plush mattresses and luxurious king-size beds and the comfort level even extended to the pillows for a few.
However, not all feedback was positive. A noticeable number of guests described the beds as uncomfortable with specific complaints about stiffness, noisiness and the presence of lumps in the mattresses. A few guests mentioned that while the beds were generally okay, they could have been more plush or fresh and some encountered issues like hard pillows or old, less comfortable bedding.
Additionally, the size of the rooms seems to have impacted guests' experiences; with some finding the beds too small for their liking. The arrangement of beds also raised some concerns, as certain configurations left little space, resulting in beds that were touching each other or moving too easily.
Overall, while a significant proportion of guests found the beds at Riu Plaza New York Times Square comfortable and conducive to a good night's sleep, there were notable exceptions who felt improvements were needed in terms of mattress quality and room layout.
The cleanliness of Riu Plaza New York Times Square consistently shines through in guest reviews. Visitors often remark on the spotless condition of both rooms and common areas. The hotel is described as very clean, bright and modern with a focus on meticulous upkeep, evidenced by phrases such as immaculate, spotlessly clean and extremely clean and organized. Guests also appreciate the fresh, modern atmosphere and beautifully decorated interiors.
While most reports highlight the hotel’s cleanliness, indicating that rooms and common areas are kept tidy daily, there are a few instances mentioned where housekeeping services were not up to standard. Some reviewers noted lapses in cleaning, such as dirty towels and rooms not being serviced daily. Despite these occasional shortcomings, the overall impression remains highly positive with cleanliness frequently paired with other desirable attributes like the convenient location and friendly staff.
Overall, Riu Plaza New York Times Square is praised for providing a clean, comfortable and pleasant environment, making it a recommended choice for travelers looking for accommodations in the heart of the city.
The reviews for 'Riu Plaza New York Times Square' highlight the exceptional quality of the hotel's staff. Overall, guests frequently describe the staff as friendly, helpful and accommodating. Numerous reviewers mention the professionalism and courteousness of the employees, emphasizing their attentiveness and eagerness to assist. The front desk, reception and concierge teams often receive praise for their welcoming demeanor and efficiency. Several bellhops and housekeeping staff are noted for going above and beyond in their duties with particular staff members like Julian and Graciela standing out for their exceptional service.
While most experiences with the staff are positive, a few guests mentioned encounters with less accommodating or unhelpful employees, including some issues with the bar staff and occasional unfriendly receptionists. Despite these few drawbacks, the general consensus is that the staff contribute significantly to the positive overall experience at the hotel, ensuring that most guests feel welcomed and well taken care of during their stay.
Staying connected at the Riu Plaza New York Times Square garnered mixed reviews, but many guests found the Wi-Fi experience positive. Several reported that the wifi worked well and was effective throughout their stay with standout mentions of fast internet and strong signal strength. The coverage was generally reliable, especially in common areas like the lobby, where the connection was noted to be particularly robust.
However, there were instances where connectivity issues were highlighted. Some guests faced problems with the wifi being unstable, slow or even completely absent in their rooms. The free Wi-Fi, while available, was sometimes described as unstable or slow, leading several guests to mention the need to pay for a better connection.
Despite these intermittent hiccups, a significant number of reviewers appreciated the good wifi and the ease of connection, which suggests that the hotel has a reasonably effective system, albeit with occasional lapses that might require attention. Overall, while there are areas for improvement, a significant portion of guests were satisfied with the Wi-Fi service during their stay.
Riu Plaza New York Times Square features a gym that many guests describe positively. The fitness center is often highlighted as great, clean and nice with ample machines available for use. However, some reviews mention a few drawbacks, such as outdated machinery and occasional inaccessibility due to locked rooms or events like photo shoots. Despite these issues, the majority of feedback indicates that the gym facilities are generally well-received. Guests should note the potential for extra fees, as a daily facilities fee may apply. Overall, the gym offers a solid option for those looking to maintain their fitness routine while staying at the hotel.
Guest reviews of Riu Plaza New York Times Square frequently highlight the significant lack of on-site parking. Many guests pointed out that the hotel itself does not provide parking facilities, making it a notable inconvenience for those driving to the location. Some reviews noted that the parking options available were far from the hotel with locations sometimes up to ten minutes away or even four blocks distant. The costs associated with parking were also a recurring complaint with many stating that the valet and garage parking fees were higher than expected or advertised.
Despite these challenges, a few reviews indicated that a discounted parking rate was available at a nearby garage, providing some measure of convenience and affordability. However, even these discounted options were at times described as inadequate or not honestly priced. Some guests mentioned that free parking was an option in specific instances, which was found to be very useful when available.
In summary, while the hotel does offer some solutions such as discounted garage rates and valet services, these options are often deemed to be inconvenient, far from the hotel or expensive. Potential guests planning to drive should be aware of the parking situation and possibly prepare for alternative arrangements.
Riu Plaza New York Times Square is a family-friendly hotel that many families find ideal for their stay in the city. The hotel offers spacious family rooms and suites, which are particularly accommodating for larger families, including those with five members. This makes it a rare and affordable find in the area. The family-oriented atmosphere is frequently mentioned by guests who had a pleasant holiday with plenty of spaces suitable for all ages.
Families appreciate the clean, modern and comfortable rooms, often highlighting the excellent breakfast and friendly staff who go out of their way to make children feel welcomed. Despite being in a bustling city, guests reported feeling safe, which is an important consideration for those traveling with kids.
However, there are some areas where the hotel could improve. Some guests found the rooms and bathrooms too small, especially for larger families. There were also mentions of insufficient towels provided and uncomfortable extra beds. The desire for a pool was noted by the children and a few guests mentioned the lack of family entertainment within the hotel itself.
Overall, Riu Plaza New York Times Square is praised for being great for family vacations due to its convenient location, family suites and overall friendly atmosphere. It's particularly appreciated for its space and comfort, making it a suitable option for families visiting New York City.
The Riu Plaza New York Times Square enjoys an enviable location that is perfect for those looking to experience vibrant nightlife. Just minutes away from Times Square and the theatre district, the area is brimming with bars, restaurants and clubs, making it a hotspot for evening entertainment. Guests will find themselves in close proximity to numerous city center attractions with Broadway theaters and a multitude of dining options within walking distance.
The hotel's convenient and central location, near many subway lines, ensures easy access to the hustle and bustle of New York City. Whether seeking out the energetic vibe of Hell’s Kitchen or exploring the nightlife options within Times Square itself, visitors are spoiled for choice around every corner.
For those wanting to stay closer to home, the hotel features its own bar and an in-house nightclub, providing late-night entertainment without having to leave the premises. Additionally, the friendly amenities, such as free bag storage and various seating areas, contribute to a seamless and enjoyable New York experience.
With any number of late-night activities, from fan bars to clubs with loud music, the nightlife around Riu Plaza New York Times Square is described as not only excellent but also a defining part of its appeal, making it an ideal stay for nightlife enthusiasts.
Visitors to the Riu Plaza New York Times Square have shared a mix of opinions regarding its four-star rating, facilities and services. Guests generally agree that the hotel shines with its great location and excellent service, making it a fantastic choice for both individuals and families visiting New York. The modern and fresh decor, alongside the beautiful interior and exterior, enhances the overall appeal. Many found the breakfast experience superb with a quality buffet that offers many choices. The view from the rooms and the comfort of the accommodations were also highly praised with particular mentions of the amazing showers.
Despite these positives, some guests felt that the hotel falls short of true four-star standards in certain areas. Criticisms were aimed at the lack of room service, limited facilities and in some cases, the quality of food provided. Nevertheless, the overall sentiment leans towards a favorable four-star rating with the hotel generally being described as worth its rating and a great value for money.
In summary, Riu Plaza New York Times Square meets many four-star expectations with its excellent location, great service and modern accommodations, although some areas may require improvement to fully live up to its four-star status.
Riu Plaza New York Times Square stands out as an exemplary hotel for business travelers. The hotel boasts spacious and well-equipped business meeting rooms and high-performing business services, making it ideal for corporate stays and business conferences. Guests highlight the good connectivity and easy access to businesses, adding that it's perfect for work-related travel and activities.
Visitors find the location superb, situated in the heart of the theater district and within walking distance to most places, including Times Square. This makes it convenient for both attending business meetings and leisurely activities.
The hotel offers a robust set of business amenities and services, ensuring a work-friendly environment. From the smooth handling of conference room reservations to the business center and business lounge, the needs of professionals are well-catered to. The premises are clean, safe and feature secure elevator access, enhancing the overall comfort and security of the stay.
Although parking incurs an additional charge and some find the business center facilities small, the overall sentiment remains positive due to the excellent business facilities, comprehensive services and the prime, convenient location.
The Riu Plaza New York Times Square has garnered positive feedback for its accessibility features, making it a viable option for guests with disabilities. The hotel is fully wheelchair accessible and provides easy access for disabled guests. There are commendations for the courteous staff, who promptly assisted disabled guests at breakfast by providing immediate seating. The property boasts a centrally located position, offering good accessibility to main attractions and public transport, which is highly appreciated by both disabled and senior guests. The hotel is noted for its accessible-friendly environment, ensuring that amenities, rooms and bathrooms are tailored for ease of use with spacious bathrooms being a particular highlight. Despite some issues with accessibility at the entrance due to steps and certain room assignments, the overall tone of the reviews is positive regarding the hotel's commitment to accommodating guests with disabilities. The modern decor and the option of family suites add to the appeal, making it a convenient and comfortable choice for travelers seeking accessible accommodations in the heart of New York City.
Riu Plaza New York Times Square emerges as an idyllic destination for honeymooners seeking a memorable and romantic experience. The hotel offers luxurious honeymoon suites that are praised for their spectacular quality and perfect setting for celebrating momentous trips. Couples have noted the convenience of requesting specific rooms, enhancing their stay with features like queensize beds, which contribute to a beautiful and luxurious vacation.
Many reviews highlight the romantic ambiance and couple-friendly packages as standout elements that make the hotel a great choice for honeymoon or anniversary celebrations. The diverse range of amenities and high-quality offerings are frequently mentioned, making it a perfect spot for a honeymoon getaway. Guests have had amazing stays, often describing their experiences as unforgettable and highly recommend the hotel for any significant romantic occasion.
The Riu Plaza New York Times Square offers an impressive and luxurious experience for its guests. The hotel's interior is beautifully decorated with a classic luxury feel, combining elegance and modernity. Inside, one finds luxury amenities and comfortable, high-end rooms that contribute to a truly exquisite stay.
Guests consistently mention the beautiful and stylish decor, both inside and out, which includes luxurious bathrooms and modern facilities. The hotel's property is described as perfect, clean and beautifully detailed, cementing its status as a high-end destination in New York City.
The hotel provides a luxury experience through its luxurious rooms, luxury toiletries, good lighting, blankets and comforters. The overall ambiance is luxurious and modern and the high-end service enhances the guests' stay.
With its elegant atmosphere and gorgeous views, the Riu Plaza New York Times Square lives up to a 4-star hotel standard, although some guests feel it might even lean towards a five-star experience. Despite one review mentioning the hotel as lovely but overpriced, the majority of guests agree that it is one of the best hotels in NYC, ensuring a stay that is nothing short of luxurious.
Riu Plaza New York Times Square is an ideal spot for a romantic getaway, offering a romantic ambiance that couples seem to adore. The atmosphere is enhanced by candles and an amorous feel that permeates the hotel. Guests have praised its romantic setting and lovely views at night with some rooms even featuring balconies that overlook the city—a perfect touch for those special moments. The hotel is centrally located near Times Square, making it a convenient choice for romantic dinners and nights out.
The experience is designed to cater to couples, providing a comfortable and intimate environment. Many have found it to be the perfect location for anniversaries and honeymoons with the hotel going the extra mile by offering special touches like a bottle of champagne for celebrating guests. However, it's worth noting that some guests have mentioned privacy issues, though this does not seem to detract significantly from the overall romantic experience. For those looking to escape for a romantic night or a dreamy getaway, Riu Plaza New York Times Square stands out as a top choice.
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Location
Many reviews emphasize how the hotel’s location provides easy access to all the excitement without being directly in the hustle and bustle of Times Square. Guests appreciate the central placement, which lets them enjoy the lively environment while still having a quiet retreat away from the crowds. The location also proves to be ideal for those attending Broadway shows, dining out or sightseeing.
In addition to the prime location, the hotel scores high marks for cleanliness, efficient service and the quality of its amenities. The views from the guest rooms, especially on the upper floors, are often mentioned as a delightful bonus, offering stunning perspectives of the city.
Whether you’re planning a short visit or an extended stay, the central and convenient location of Riu Plaza New York Times Square makes it a highly recommended choice for experiencing the best of New York City.
Breakfast
Families particularly appreciated the breakfast, mentioning that the inclusive and varied options were a hit with kids. Numerous reviews mentioned the breakfast as a great start to the day, helping to fill them up before heading out for busy sightseeing. The complimentary access also added significant value to their stay.
However, the breakfast service did have its drawbacks. Several reviews noted that during peak times, breakfast could be a bit chaotic with long queues and crowded spaces, sometimes comparing the experience to being herded like cattle. Some guests found the food to be lukewarm and mentioned a monotonous selection over multiple days. A few reviews indicated disappointment, citing that the breakfast did not meet expectations and that some items were of poor quality.
Overall, the breakfast at Riu Plaza New York Times Square was praised for its variety, quality and convenience, despite occasional issues with crowding and food temperature. It remains a strong point for many visitors, contributing positively to their overall hotel experience.
Dinner
However, there are also mentions of missed opportunities and areas for improvement. Some guests expressed disappointment when the restaurant was closed for dinner or when the dinner hours were limited. A few reviews pointed out the lack of soft drinks and coffee with dinner, as well as the quality of the food being variable with terms like mediocre, unappealing and bland used to describe some dining experiences.
Despite any criticisms, the hotel’s bar received positive feedback with specific praise for the staff and ambiance at the Fashion Bar and its happy hour. The restaurant and bar's overall atmosphere and convenient location contributed positively to the overall guest experience, even when there were minor setbacks regarding food quality and service timing.
In summary, while the Riu Plaza New York Times Square offers a generally promising dining experience with good value and convenience, there is room for enhancement in both the consistency of food quality and dining options. Nearby dining alternatives also present ample choices for guests looking to explore further.
Rooms
However, the consensus among many reviews is that the room sizes are generally small to extremely small, which is characteristic of New York accommodations. For larger families or those looking to spread out, it might feel cramped. Some rooms lacked basic amenities like coffee or tea makers and there were occasional issues with cleanliness and maintenance, such as musty smells, stained ceilings and noise insulation problems.
The views from the rooms, especially from higher floors, were appreciated by guests. The rooms were kept spotless daily and the modern decor was frequently mentioned as a positive aspect. Despite the compact nature, the rooms were designed in a way that many found functional and pleasant. If spaciousness is a key priority, guests may need to manage expectations or look into room upgrades where possible.
Beds
However, not all feedback was positive. A noticeable number of guests described the beds as uncomfortable with specific complaints about stiffness, noisiness and the presence of lumps in the mattresses. A few guests mentioned that while the beds were generally okay, they could have been more plush or fresh and some encountered issues like hard pillows or old, less comfortable bedding.
Additionally, the size of the rooms seems to have impacted guests' experiences; with some finding the beds too small for their liking. The arrangement of beds also raised some concerns, as certain configurations left little space, resulting in beds that were touching each other or moving too easily.
Overall, while a significant proportion of guests found the beds at Riu Plaza New York Times Square comfortable and conducive to a good night's sleep, there were notable exceptions who felt improvements were needed in terms of mattress quality and room layout.
Cleanliness
While most reports highlight the hotel’s cleanliness, indicating that rooms and common areas are kept tidy daily, there are a few instances mentioned where housekeeping services were not up to standard. Some reviewers noted lapses in cleaning, such as dirty towels and rooms not being serviced daily. Despite these occasional shortcomings, the overall impression remains highly positive with cleanliness frequently paired with other desirable attributes like the convenient location and friendly staff.
Overall, Riu Plaza New York Times Square is praised for providing a clean, comfortable and pleasant environment, making it a recommended choice for travelers looking for accommodations in the heart of the city.
Staff
While most experiences with the staff are positive, a few guests mentioned encounters with less accommodating or unhelpful employees, including some issues with the bar staff and occasional unfriendly receptionists. Despite these few drawbacks, the general consensus is that the staff contribute significantly to the positive overall experience at the hotel, ensuring that most guests feel welcomed and well taken care of during their stay.
Wi-Fi
However, there were instances where connectivity issues were highlighted. Some guests faced problems with the wifi being unstable, slow or even completely absent in their rooms. The free Wi-Fi, while available, was sometimes described as unstable or slow, leading several guests to mention the need to pay for a better connection.
Despite these intermittent hiccups, a significant number of reviewers appreciated the good wifi and the ease of connection, which suggests that the hotel has a reasonably effective system, albeit with occasional lapses that might require attention. Overall, while there are areas for improvement, a significant portion of guests were satisfied with the Wi-Fi service during their stay.
Gym
Parking
Despite these challenges, a few reviews indicated that a discounted parking rate was available at a nearby garage, providing some measure of convenience and affordability. However, even these discounted options were at times described as inadequate or not honestly priced. Some guests mentioned that free parking was an option in specific instances, which was found to be very useful when available.
In summary, while the hotel does offer some solutions such as discounted garage rates and valet services, these options are often deemed to be inconvenient, far from the hotel or expensive. Potential guests planning to drive should be aware of the parking situation and possibly prepare for alternative arrangements.
Family
Families appreciate the clean, modern and comfortable rooms, often highlighting the excellent breakfast and friendly staff who go out of their way to make children feel welcomed. Despite being in a bustling city, guests reported feeling safe, which is an important consideration for those traveling with kids.
However, there are some areas where the hotel could improve. Some guests found the rooms and bathrooms too small, especially for larger families. There were also mentions of insufficient towels provided and uncomfortable extra beds. The desire for a pool was noted by the children and a few guests mentioned the lack of family entertainment within the hotel itself.
Overall, Riu Plaza New York Times Square is praised for being great for family vacations due to its convenient location, family suites and overall friendly atmosphere. It's particularly appreciated for its space and comfort, making it a suitable option for families visiting New York City.
Nightlife
The hotel's convenient and central location, near many subway lines, ensures easy access to the hustle and bustle of New York City. Whether seeking out the energetic vibe of Hell’s Kitchen or exploring the nightlife options within Times Square itself, visitors are spoiled for choice around every corner.
For those wanting to stay closer to home, the hotel features its own bar and an in-house nightclub, providing late-night entertainment without having to leave the premises. Additionally, the friendly amenities, such as free bag storage and various seating areas, contribute to a seamless and enjoyable New York experience.
With any number of late-night activities, from fan bars to clubs with loud music, the nightlife around Riu Plaza New York Times Square is described as not only excellent but also a defining part of its appeal, making it an ideal stay for nightlife enthusiasts.
4 Star
Despite these positives, some guests felt that the hotel falls short of true four-star standards in certain areas. Criticisms were aimed at the lack of room service, limited facilities and in some cases, the quality of food provided. Nevertheless, the overall sentiment leans towards a favorable four-star rating with the hotel generally being described as worth its rating and a great value for money.
In summary, Riu Plaza New York Times Square meets many four-star expectations with its excellent location, great service and modern accommodations, although some areas may require improvement to fully live up to its four-star status.
Business
Visitors find the location superb, situated in the heart of the theater district and within walking distance to most places, including Times Square. This makes it convenient for both attending business meetings and leisurely activities.
The hotel offers a robust set of business amenities and services, ensuring a work-friendly environment. From the smooth handling of conference room reservations to the business center and business lounge, the needs of professionals are well-catered to. The premises are clean, safe and feature secure elevator access, enhancing the overall comfort and security of the stay.
Although parking incurs an additional charge and some find the business center facilities small, the overall sentiment remains positive due to the excellent business facilities, comprehensive services and the prime, convenient location.
Accessible
Honeymoon
Many reviews highlight the romantic ambiance and couple-friendly packages as standout elements that make the hotel a great choice for honeymoon or anniversary celebrations. The diverse range of amenities and high-quality offerings are frequently mentioned, making it a perfect spot for a honeymoon getaway. Guests have had amazing stays, often describing their experiences as unforgettable and highly recommend the hotel for any significant romantic occasion.
Luxury
Guests consistently mention the beautiful and stylish decor, both inside and out, which includes luxurious bathrooms and modern facilities. The hotel's property is described as perfect, clean and beautifully detailed, cementing its status as a high-end destination in New York City.
The hotel provides a luxury experience through its luxurious rooms, luxury toiletries, good lighting, blankets and comforters. The overall ambiance is luxurious and modern and the high-end service enhances the guests' stay.
With its elegant atmosphere and gorgeous views, the Riu Plaza New York Times Square lives up to a 4-star hotel standard, although some guests feel it might even lean towards a five-star experience. Despite one review mentioning the hotel as lovely but overpriced, the majority of guests agree that it is one of the best hotels in NYC, ensuring a stay that is nothing short of luxurious.
Romantic
The experience is designed to cater to couples, providing a comfortable and intimate environment. Many have found it to be the perfect location for anniversaries and honeymoons with the hotel going the extra mile by offering special touches like a bottle of champagne for celebrating guests. However, it's worth noting that some guests have mentioned privacy issues, though this does not seem to detract significantly from the overall romantic experience. For those looking to escape for a romantic night or a dreamy getaway, Riu Plaza New York Times Square stands out as a top choice.
No, Riu Plaza New York Times Square doesn't have any pool.
No, a spa isn't available at Riu Plaza New York Times Square.
No, Riu Plaza New York Times Square doesn't allow dogs.
Yes, parking facilities are available at Riu Plaza New York Times Square.
Yes, Riu Plaza New York Times Square has a gym.
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