Sheraton New York Times Square Hotel
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsThe Sheraton New York Times Square Hotel enjoys resounding praise for its prime location, which places guests at the heart of Manhattan, mere steps away from iconic attractions such as Times Square, Central Park and Broadway theaters. This strategic position offers ease of access to subway stations and major sites like the Museum of Modern Art (MoMA) and Rockefeller Center. The convenience of nearby airports and surrounding dining and shopping options further enhances the overall guest experience, making it an exceptional base for exploring New York City.
Breakfast at the hotel elicits mixed reactions. Many guests appreciate the American variety, cleanliness and friendly service, though long waiting times, high prices and limited options for those with dietary restrictions are common grievances. Similarly, the dinner experience is varied but generally positive. Guests highlight the quality of food and service, especially at the Library Bar, despite some criticisms about the restaurant aesthetics and availability of mixed drinks.
Rooms at the hotel are noted for their cleanliness, comfort and impressive city views from higher floors. However, complaints arise about the small size and outdated furnishings, along with issues like noisy air conditioning and inadequate soundproofing. The mixed reviews extend to the cleanliness of the rooms, where efforts by the diligent cleaning staff are recognized, but lapses in thoroughness are occasionally reported.
Staff experiences vary widely. While some guests laud the helpfulness and professionalism of certain employees, particularly in housekeeping and bell services, the reception staff often receive harsh criticism for rudeness and inefficiency, which detracts from the overall guest experience.
Wi-Fi access is another pain point with many guests finding the extra cost unreasonable and the quality of service inconsistent. Complimentary Wi-Fi for Marriott Bonvoy members is a plus, but connectivity issues remain a frequent source of frustration.
The hotel's gym is well-regarded for its extensive equipment and cleanliness, providing a satisfactory fitness experience despite occasional minor issues. Parking, although available, is often described as expensive with some maintenance concerns related to the parking garage.
The beds receive mixed reviews; some guests find them comfortable, while others consider them too small or uncomfortable due to hard, noisy mattresses. These mixed experiences contribute to the overall perception that the hotel may not fully meet expectations for a four-star rating.
Business travelers will find adequate facilities such as conference rooms and a business service center, though some operational concerns and security issues have been noted. Despite these shortcomings, the efficient front desk staff and additional amenities like the gym make it a worthwhile option for business purposes.
In summary, the Sheraton New York Times Square Hotel is lauded for its unbeatable location and convenience, but improvements in service, room quality and amenities are necessary to uphold the four-star standard and enhance the guest experience.
Categories
Breakfast at the hotel elicits mixed reactions. Many guests appreciate the American variety, cleanliness and friendly service, though long waiting times, high prices and limited options for those with dietary restrictions are common grievances. Similarly, the dinner experience is varied but generally positive. Guests highlight the quality of food and service, especially at the Library Bar, despite some criticisms about the restaurant aesthetics and availability of mixed drinks.
Rooms at the hotel are noted for their cleanliness, comfort and impressive city views from higher floors. However, complaints arise about the small size and outdated furnishings, along with issues like noisy air conditioning and inadequate soundproofing. The mixed reviews extend to the cleanliness of the rooms, where efforts by the diligent cleaning staff are recognized, but lapses in thoroughness are occasionally reported.
Staff experiences vary widely. While some guests laud the helpfulness and professionalism of certain employees, particularly in housekeeping and bell services, the reception staff often receive harsh criticism for rudeness and inefficiency, which detracts from the overall guest experience.
Wi-Fi access is another pain point with many guests finding the extra cost unreasonable and the quality of service inconsistent. Complimentary Wi-Fi for Marriott Bonvoy members is a plus, but connectivity issues remain a frequent source of frustration.
The hotel's gym is well-regarded for its extensive equipment and cleanliness, providing a satisfactory fitness experience despite occasional minor issues. Parking, although available, is often described as expensive with some maintenance concerns related to the parking garage.
The beds receive mixed reviews; some guests find them comfortable, while others consider them too small or uncomfortable due to hard, noisy mattresses. These mixed experiences contribute to the overall perception that the hotel may not fully meet expectations for a four-star rating.
Business travelers will find adequate facilities such as conference rooms and a business service center, though some operational concerns and security issues have been noted. Despite these shortcomings, the efficient front desk staff and additional amenities like the gym make it a worthwhile option for business purposes.
In summary, the Sheraton New York Times Square Hotel is lauded for its unbeatable location and convenience, but improvements in service, room quality and amenities are necessary to uphold the four-star standard and enhance the guest experience.
Skyscraper Hotel
The Sheraton New York Time Square Hotel has 51 floors rising up to 53 meters (502 ft). The views will show you the heart of the city and the location gives you easy access to sights and many other places.
Luxury Hotel
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Dog Friendly Hotel
Dogs Stay Free
Romantic Hotel
Hotel near Nightlife Spots
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel where Dogs Stay Free
Guest Reviews
The Sheraton New York Times Square Hotel consistently receives high praise for its outstanding location. Positioned ideally in the heart of Manhattan, the hotel offers unparalleled proximity to key attractions such as Times Square, Central Park and Broadway theaters. Guests appreciate the convenience of being just steps away from subway stations, making it easy to explore the entire city. The surrounding area is bustling yet manageable, providing access to popular sites like the Museum of Modern Art (MoMA), Rockefeller Center and 5th Avenue shopping, all within walking distance.
Visitors highlight the hotel's strategic position, which balances centrality and accessibility, allowing them to soak in the vibrant atmosphere of New York City. Families, business travelers and tourists alike find the location impeccable, offering quick and easy commutes to both LaGuardia and Newark airports. Despite its bustling surroundings, the hotel provides relatively quiet accommodations.
Moreover, nearby dining options, shops and cultural sites enhance the overall experience, making it a top choice for anyone looking to immerse themselves in the hustle and bustle of Midtown Manhattan. The consistent feedback underscores that the prime location is one of the hotel's most valuable attributes, making it an excellent base for exploring New York City's numerous attractions.
The breakfast at the Sheraton New York Times Square Hotel receives mixed reviews from guests. On the positive side, many found the breakfast to be good with a typically American variety that was tasty and fulfilling. Others appreciated the cleanliness and organization of the breakfast area, describing it as nice and appealing. A notable point is the friendliness of some staff, who provided commendable service.
However, the breakfast experience also has its downsides. A frequent complaint is the long waiting times with some guests reporting queues of up to 1.5 hours. This issue is exacerbated by the limited number of tables available for the large volume of guests. The overall quality and variety of the breakfast options have also been called into question with several guests feeling that it was not worth the high cost. There were specific concerns about the selection available for those with dietary restrictions, such as lactose intolerance or celiac disease.
Expenses seem to be a recurring theme with many guests finding the breakfast prices to be exorbitant. In some cases, guests were also displeased with the lack of clarity surrounding which meals were included in their booking, leading to unexpected additional costs.
Overall, while there are elements of the breakfast service at the Sheraton New York Times Square Hotel that some guests have found satisfying, the high cost, long waits and limited variety are significant drawbacks that potential visitors should consider.
At the Sheraton New York Times Square Hotel, guests generally have mixed but leaning towards positive experiences concerning dinner options. While some found the food to be subpar, many appreciated the variety of good dinner options available within the hotel. The Library Bar, located on the ground floor, received significant praise for its excellent service, atmosphere and quality drinks and snacks, making it a popular spot for unwinding after a busy day.
The bar in the lobby also garnered positive remarks for its pleasant ambiance and great food, contributing to a satisfactory dining experience without needing to venture out into the cold. However, the bar's limitations in offering food and mixed drinks most nights did draw some criticism.
Despite some negative feedback regarding the appearance of the restaurants and their operational hours, the hotel's on-the-go beverage and meal options, including those offered by the Library Bar and the Starbucks in the lobby, cover many guests' casual dining needs effectively.
The 'Sheraton New York Times Square Hotel' offers a mixed experience when it comes to its rooms. On the positive side, many reviews highlight the rooms as clean, comfortable and sufficiently maintained for NYC standards. Guests have also noted that the hotel provides great views of the city from higher floors, adding a special touch to the stay. Additionally, the hotel's central location in the heart of Manhattan makes it incredibly convenient for sightseeing and accessing major attractions like Times Square and Central Park.
However, the reviews also indicate several drawbacks. A recurring theme is the small size of the rooms, which many found insufficient, especially for families or groups of four. The rooms and furnishings appear outdated with chipped furniture and in need of refreshing. Issues such as noisy air conditioning, a lack of in-room amenities like mini refrigerators, microwaves and kettles were also pointed out. The bathrooms were frequently described as small and some had minor maintenance issues such as leaks and lighting problems. Soundproofing seems inadequate with street noise being a common complaint, even from higher floors.
Overall, while the 'Sheraton New York Times Square Hotel' provides a comfortable stay with cleanliness and convenience at its forefront, potential guests should manage expectations regarding room size and modernity.
The beds at the Sheraton New York Times Square Hotel have garnered mixed reviews with a significant number of guests finding them uncomfortable and small. Complaints frequently highlight that the double and queen-size beds are too narrow for two people to sleep comfortably. Several reviews mention issues such as hard and noisy mattresses, sagging or deformed beds and even bedding that bunched up at night. On the positive side, some guests did find the beds very comfortable and appreciated the quality of sleep. There were also mentions of a king-size bed with a wonderful view of Times Square. Overall, while some visitors had a pleasant experience with the bedding, many felt that improvements are needed in terms of bed size and comfort.
Sheraton New York Times Square Hotel has a mixed reputation when it comes to cleanliness with numerous reviewers acknowledging the efforts and hard work of its cleaning staff. Many guests found their rooms clean organized and comfortable, often highlighting the excellent and friendly cleaning crew. Common areas, including the elevators and escalators, were reported to be well-maintained and tidy, contributing to the overall cleanliness of the hotel.
However, several reviews pointed out concerns regarding the maintenance and thoroughness of room cleaning. Some guests experienced issues such as dusty tables, old and damp towels and unvacuumed carpets. There were also complaints about unclean bathrooms with some visitors finding mold, rust and unpleasant odors. Additionally, instances of items like chest hair, mascara on pillows and used items left behind pointed to lapses in housekeeping.
In summary, while the Sheraton New York Times Square Hotel strives to keep its premises clean with an attentive staff, sporadic issues in room cleanliness and upkeep do impact the overall guest experience.
The Sheraton New York Times Square Hotel has received mixed reviews regarding its staff with opinions ranging from highly favorable to notably critical. A portion of guests have praised the staff for their helpfulness, professionalism and friendly demeanor, highlighting individuals like Chris at the front desk and Lisa, who provided exceptional service. Housekeeping and bell staff have also been noted for their attentiveness and professionalism.
However, there are significant concerns about the attitude and behavior of other staff members, particularly at the reception. Numerous guests have reported experiences with rude, unhelpful and dismissive reception staff with specific complaints about certain employees. Issues such as a lack of empathy, unpreparedness to assist foreign visitors and a general lack of attentiveness have also been frequently mentioned. The reception has faced criticism for being inefficient with long queues and slow service, contributing to an overall negative perception from some guests.
In summary, while a number of guests found the staff at Sheraton New York Times Square Hotel to be friendly, helpful and professional, there are notable instances where service fell short, particularly at the reception area, impacting the overall guest experience.
Sheraton New York Times Square Hotel offers Wi-Fi, but it is not included in the base room rate and comes at an extra cost, which some guests found to be higher than expected. Marriott Bonvoy members benefit from complimentary Wi-Fi, a notable perk for frequent travelers. However, many guests have raised concerns about the quality of the internet service. Key issues include weak or non-existent signals, difficulty accessing Wi-Fi in both rooms and public areas like the lobby and intermittent connectivity. While some found the Wi-Fi satisfactory, the inconsistency and occasional non-availability of the service were common points of frustration.
The Sheraton New York Times Square Hotel offers a gym that provides a comprehensive fitness experience with a variety of cardio machines, free weights and extensive equipment, simulating a real gym experience for guests. There is generally positive feedback about the cleanliness and functionality of the gym with comments highlighting it as excellent and good. It appears spacious enough for personal use, creating a feeling of having one's own gymnasium. However, there are some noted issues, such as occasional lack of towels, unattended facilities during peak times and maintenance concerns with equipment like the Pelotons. Despite these minor drawbacks, the gym remains a functional and well-regarded facility for fitness enthusiasts staying at the hotel.
The Sheraton New York Times Square Hotel offers parking, though guests have noted a mix of experiences. On the positive side, parking is described as being easy and available with options such as on-street parking and a nearby garage. However, some reviews highlight that the parking can be quite expensive with fees reaching up to $95 per night and comparisons noting nearby lots charging significantly less. Additionally, there is no designated parking space exclusively for hotel guests and the parking garage maintenance has been criticized. Valet parking is an option, but guests should be prepared for the high costs associated.
The Sheraton New York Times Square Hotel offers a mixed bag of experiences, but generally leans towards the positive for many guests. The hotel boasts a fantastic location, making it an excellent base for exploring the city. Guests often find the beds comfortable and appreciate the professional service provided by the staff. Cleanliness is noted as satisfactory, contributing to a pleasant stay overall.
However, some areas fall short of four-star expectations. The furnishings seem outdated with repeated mentions of old furniture disrupting the modern ambiance one might expect from a Sheraton. Additionally, the lack of amenities such as a minibar, room service and WIFI are disappointing for a hotel in this category.
Though the hotel provides standard services and a satisfactory level of cleanliness, several guests feel it does not live up to the four-star rating it advertises. The overall experience may not match Sheraton's usual high standards with some guests noting that service quality and facility updates are necessary to truly reflect a four-star hotel.
Sheraton New York Times Square Hotel offers a range of facilities and services tailored for business travelers. The business rooms and conference spaces available are convenient for hosting meetings and conventions. Additionally, the business service center is a useful resource for travelers needing quick and reliable access to work essentials. The front desk staff is described as efficient and business-like, ensuring a smooth check-in process. Assistance with luggage and taxi transport is commendable, enhancing the travel experience further.
However, some areas could use improvement. The lack of control in elevator access to corridors may pose security concerns and the illumination in conference rooms has been highlighted as insufficient. The practice of imposing the highest room rate on credit card pre-billing for business purposes also appears to be problematic for some guests. Despite these concerns, the hotel’s good gym and helpful skeleton crew contribute positively to the overall experience of business travelers.
Location Show Map
Location
Visitors highlight the hotel's strategic position, which balances centrality and accessibility, allowing them to soak in the vibrant atmosphere of New York City. Families, business travelers and tourists alike find the location impeccable, offering quick and easy commutes to both LaGuardia and Newark airports. Despite its bustling surroundings, the hotel provides relatively quiet accommodations.
Moreover, nearby dining options, shops and cultural sites enhance the overall experience, making it a top choice for anyone looking to immerse themselves in the hustle and bustle of Midtown Manhattan. The consistent feedback underscores that the prime location is one of the hotel's most valuable attributes, making it an excellent base for exploring New York City's numerous attractions.
Breakfast
However, the breakfast experience also has its downsides. A frequent complaint is the long waiting times with some guests reporting queues of up to 1.5 hours. This issue is exacerbated by the limited number of tables available for the large volume of guests. The overall quality and variety of the breakfast options have also been called into question with several guests feeling that it was not worth the high cost. There were specific concerns about the selection available for those with dietary restrictions, such as lactose intolerance or celiac disease.
Expenses seem to be a recurring theme with many guests finding the breakfast prices to be exorbitant. In some cases, guests were also displeased with the lack of clarity surrounding which meals were included in their booking, leading to unexpected additional costs.
Overall, while there are elements of the breakfast service at the Sheraton New York Times Square Hotel that some guests have found satisfying, the high cost, long waits and limited variety are significant drawbacks that potential visitors should consider.
Dinner
The bar in the lobby also garnered positive remarks for its pleasant ambiance and great food, contributing to a satisfactory dining experience without needing to venture out into the cold. However, the bar's limitations in offering food and mixed drinks most nights did draw some criticism.
Despite some negative feedback regarding the appearance of the restaurants and their operational hours, the hotel's on-the-go beverage and meal options, including those offered by the Library Bar and the Starbucks in the lobby, cover many guests' casual dining needs effectively.
Rooms
However, the reviews also indicate several drawbacks. A recurring theme is the small size of the rooms, which many found insufficient, especially for families or groups of four. The rooms and furnishings appear outdated with chipped furniture and in need of refreshing. Issues such as noisy air conditioning, a lack of in-room amenities like mini refrigerators, microwaves and kettles were also pointed out. The bathrooms were frequently described as small and some had minor maintenance issues such as leaks and lighting problems. Soundproofing seems inadequate with street noise being a common complaint, even from higher floors.
Overall, while the 'Sheraton New York Times Square Hotel' provides a comfortable stay with cleanliness and convenience at its forefront, potential guests should manage expectations regarding room size and modernity.
Beds
Cleanliness
However, several reviews pointed out concerns regarding the maintenance and thoroughness of room cleaning. Some guests experienced issues such as dusty tables, old and damp towels and unvacuumed carpets. There were also complaints about unclean bathrooms with some visitors finding mold, rust and unpleasant odors. Additionally, instances of items like chest hair, mascara on pillows and used items left behind pointed to lapses in housekeeping.
In summary, while the Sheraton New York Times Square Hotel strives to keep its premises clean with an attentive staff, sporadic issues in room cleanliness and upkeep do impact the overall guest experience.
Staff
However, there are significant concerns about the attitude and behavior of other staff members, particularly at the reception. Numerous guests have reported experiences with rude, unhelpful and dismissive reception staff with specific complaints about certain employees. Issues such as a lack of empathy, unpreparedness to assist foreign visitors and a general lack of attentiveness have also been frequently mentioned. The reception has faced criticism for being inefficient with long queues and slow service, contributing to an overall negative perception from some guests.
In summary, while a number of guests found the staff at Sheraton New York Times Square Hotel to be friendly, helpful and professional, there are notable instances where service fell short, particularly at the reception area, impacting the overall guest experience.
Wi-Fi
Gym
Parking
4 Star
However, some areas fall short of four-star expectations. The furnishings seem outdated with repeated mentions of old furniture disrupting the modern ambiance one might expect from a Sheraton. Additionally, the lack of amenities such as a minibar, room service and WIFI are disappointing for a hotel in this category.
Though the hotel provides standard services and a satisfactory level of cleanliness, several guests feel it does not live up to the four-star rating it advertises. The overall experience may not match Sheraton's usual high standards with some guests noting that service quality and facility updates are necessary to truly reflect a four-star hotel.
Business
However, some areas could use improvement. The lack of control in elevator access to corridors may pose security concerns and the illumination in conference rooms has been highlighted as insufficient. The practice of imposing the highest room rate on credit card pre-billing for business purposes also appears to be problematic for some guests. Despite these concerns, the hotel’s good gym and helpful skeleton crew contribute positively to the overall experience of business travelers.
No, Sheraton New York Times Square Hotel doesn't have any pool.
No, a spa isn't available at Sheraton New York Times Square Hotel.
Yes, Sheraton New York Times Square Hotel welcomes dogs.
Yes, parking facilities are available at Sheraton New York Times Square Hotel.
Yes, Sheraton New York Times Square Hotel has a gym.
Location Show Map
More Options
