DoubleTree by Hilton Hotel Newark Airport
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Summary of reviewsThe DoubleTree by Hilton Hotel Newark Airport boasts an exceptional location, just a short shuttle ride from Newark Liberty International Airport, making it an ideal choice for travelers prioritizing convenience and swift airport access. The hotel's central position also provides easy reach to major highways and key destinations, enhancing its appeal for both short and extended stays.
Breakfast at the hotel garners mixed reactions. While the food is often described as delicious and freshly prepared, some guests feel the high costs do not match the value with several highlighting the lack of complimentary options. Despite friendly staff, the overall breakfast experience would benefit from improved service efficiency and variety.
Dining experiences at the hotel vary. Some guests commend the variety and quality of the food, especially dishes like the roast half chicken, but others report disorganization and slow service, signaling a need for better management and promptness.
Guests widely appreciate the spacious, clean and comfortable rooms, noting the professionalism and friendliness of the housekeeping staff. However, calls for modernization are frequent with guests pointing out outdated decor and occasional maintenance issues.
The staff at the DoubleTree by Hilton Hotel Newark Airport receive a blend of praise and criticism. While many appreciate their friendliness and helpfulness, especially during dining and with individual staff like Tim, there are noted inconsistencies in service quality, particularly at the reception and check-in areas.
Cleanliness is generally well-regarded with many guests praising the well-maintained common areas and rooms. Yet, some reviews point to inconsistent cleaning services and occasional maintenance lapses, which detract from the overall experience.
The hotel's free Wi-Fi, while appreciated for its availability, receives mixed reviews regarding reliability and speed with frequent complaints about connectivity issues.
Fitness enthusiasts commend the gym facilities, highlighting their cleanliness, variety of equipment and ample space, though some note occasional equipment unavailability. Similarly, the pool receives praise for its cleanliness and appeal, though inconsistent maintenance and operating hours detract from the experience for some guests.
Families find the hotel accommodating with spacious family rooms and good services. Staff members like Edith receive special mentions for enhancing the family-friendly atmosphere. However, the pool's operational issues and some service aspects could use improvement.
The beds are largely praised for their comfort and cleanliness, contributing to a restful stay. However, concerns about bed size and isolated cleanliness issues have been noted.
For business travelers, the DoubleTree by Hilton Hotel Newark Airport provides well-organized amenities, meeting rooms and conference facilities, making it a solid choice for professional needs. Despite minor issues like parking fees and room wear, the hotel is favorably viewed for business stays.
In summary, the DoubleTree by Hilton Hotel Newark Airport offers a blend of convenience, comfort and good service, particularly excelling in its location and staff hospitality. Opportunities for improvement in breakfast service, room modernization and pool maintenance could further elevate the guest experience.
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Breakfast at the hotel garners mixed reactions. While the food is often described as delicious and freshly prepared, some guests feel the high costs do not match the value with several highlighting the lack of complimentary options. Despite friendly staff, the overall breakfast experience would benefit from improved service efficiency and variety.
Dining experiences at the hotel vary. Some guests commend the variety and quality of the food, especially dishes like the roast half chicken, but others report disorganization and slow service, signaling a need for better management and promptness.
Guests widely appreciate the spacious, clean and comfortable rooms, noting the professionalism and friendliness of the housekeeping staff. However, calls for modernization are frequent with guests pointing out outdated decor and occasional maintenance issues.
The staff at the DoubleTree by Hilton Hotel Newark Airport receive a blend of praise and criticism. While many appreciate their friendliness and helpfulness, especially during dining and with individual staff like Tim, there are noted inconsistencies in service quality, particularly at the reception and check-in areas.
Cleanliness is generally well-regarded with many guests praising the well-maintained common areas and rooms. Yet, some reviews point to inconsistent cleaning services and occasional maintenance lapses, which detract from the overall experience.
The hotel's free Wi-Fi, while appreciated for its availability, receives mixed reviews regarding reliability and speed with frequent complaints about connectivity issues.
Fitness enthusiasts commend the gym facilities, highlighting their cleanliness, variety of equipment and ample space, though some note occasional equipment unavailability. Similarly, the pool receives praise for its cleanliness and appeal, though inconsistent maintenance and operating hours detract from the experience for some guests.
Families find the hotel accommodating with spacious family rooms and good services. Staff members like Edith receive special mentions for enhancing the family-friendly atmosphere. However, the pool's operational issues and some service aspects could use improvement.
The beds are largely praised for their comfort and cleanliness, contributing to a restful stay. However, concerns about bed size and isolated cleanliness issues have been noted.
For business travelers, the DoubleTree by Hilton Hotel Newark Airport provides well-organized amenities, meeting rooms and conference facilities, making it a solid choice for professional needs. Despite minor issues like parking fees and room wear, the hotel is favorably viewed for business stays.
In summary, the DoubleTree by Hilton Hotel Newark Airport offers a blend of convenience, comfort and good service, particularly excelling in its location and staff hospitality. Opportunities for improvement in breakfast service, room modernization and pool maintenance could further elevate the guest experience.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Hotel with Swimming Pool
Indoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel with Indoor Pool
Guest Reviews
Situated conveniently near Newark Liberty International Airport, the DoubleTree by Hilton Hotel Newark Airport is the ideal choice for travelers seeking proximity and easy access. Guests appreciate the location for its perfect placement next to the airport, making it highly convenient for short commutes after long flights. The hotel offers a quick and efficient shuttle service that transports guests to and from the airport within approximately 10 minutes, ensuring a hassle-free arrival and departure process.
Many visitors highlight the hotel's excellent and central location, which is not only close to Newark Airport but also provides straightforward access to key destinations and major highways. Additionally, the property offers the convenience of long-term parking and a notable shuttle to the airport, enhancing its appeal for travelers on tight schedules.
However, it’s worth noting that some guests mentioned that the road leading to the hotel is riddled with potholes. Despite this, the location’s benefits far outweigh this minor inconvenience for most visitors, especially those valuing proximity to Newark Airport for a quick exit to catch early morning flights.
Overall, the DoubleTree by Hilton Hotel Newark Airport stands out primarily for its excellent location, making it a practical choice for travelers who prioritize convenience and easy airport access.
The breakfast experience at the DoubleTree by Hilton Hotel Newark Airport varies significantly according to guest reviews. While some visitors appreciated the good quality of the food, describing it as delicious and freshly made albeit served in the room, many others expressed dissatisfaction with the service and value. The friendliness of the breakfast staff was noted positively, especially the helpfulness of individuals like Alejandra.
However, numerous guests were frustrated with the lack of a complimentary breakfast, which often came with an additional and considerable cost. Issues included the high prices—such as $14 for a bagel and coffee or $80 for breakfast for two—long waits for service and the limited and unimpressive options available, particularly for children. The absence of essential items like hot chocolate, microwaves and refrigerators in the rooms added to the grievances.
Overall, while the hotel delivered on cleanliness and comfort, the breakfast experience appeared inconsistent and often fell short of expectations. Many guests felt the breakfast did not justify the extra expense, calling for improvements in service efficiency and value for money.
When dining at the DoubleTree by Hilton Hotel Newark Airport, guests seemed to have diverse experiences. While some appreciated the on-site dining, noting that dinner was good with a great variety and that the bistro's food, especially the roast half chicken, was delicious, others had less favorable experiences. Many reviews described the restaurant as disorganized and understaffed, resulting in slow service and staff who appeared indifferent. Several guests felt that the food was merely adequate or mediocre and there were complaints about the limited menu options. Food prices were also a point of contention with several guests finding them excessively high given the quality and service. Some mentioned that their dinner orders were delayed or incorrect and room service was notably poor. Though there were moments of commendation, such as a receptionist going out of their way to help late-arriving guests, the overall sentiment expressed a need for significant improvements in both service efficiency and management at the hotel’s dining facilities.
Guests at the DoubleTree by Hilton Hotel Newark Airport have varied opinions about the rooms, reflecting a mix of positive and negative aspects. On the brighter side, many found the rooms to be spacious, clean and comfortable, highlighting their ample size and the overall cleanliness maintained by the hotel staff. The hotel offers accessible rooms and guests have noted that the beds are comfortable, contributing to a pleasant stay. Some guests praised the large, quiet rooms with plenty of space to stretch out and appreciated the professional and pleasant staff who made their stays more enjoyable.
However, there are areas where the hotel could improve. Several guests pointed out that the rooms were outdated and in need of renovation with dated bathrooms and old-fashioned decor. Issues such as broken doors and windows, musty or smoky smells and faulty air conditioning were frequently mentioned. Some guests were dissatisfied with the lack of amenities like microwaves, refrigerators and free breakfast. Complaints about thin walls, making it easy to overhear conversations from neighboring rooms and occasional cleanliness issues detracted from the overall experience for some visitors.
In summary, while the rooms at the DoubleTree by Hilton Hotel Newark Airport offer comfort and space, there are consistent calls for modernization and better maintenance to enhance guest satisfaction.
The beds at DoubleTree by Hilton Hotel Newark Airport receive mostly positive feedback from guests. Many guests found the beds to be comfortable with phrases such as "comfortable beds," "very comfortable," and "like sleeping in a dream" frequently mentioned. King-sized beds were praised for their comfort and ability to accommodate two people comfortably. Cleanliness of the beds was generally satisfactory, contributing to the overall comfort of the sleep experience.
However, some reviews pointed out issues with bed size, particularly that twin beds were too small and not ideal for multiple guests. Some reviews also mentioned occurrences of bed stains and isolated incidents of bed bugs, leading to concerns about cleanliness in a few cases.
Overall, the bedding was highlighted as comfortable and relaxing, providing a good night's sleep despite occasional remarks on bed size and cleanliness. This comfort aligns with the typical standards expected from a DoubleTree by Hilton property.
The DoubleTree by Hilton Hotel Newark Airport receives mixed reviews regarding its cleanliness. Many guests complimented the hotel on its clean and spacious rooms, well-maintained common areas and modern lobby. The facility, including the pool and fitness areas, was frequently described as very clean with a high degree of overall cleanliness meeting guests' expectations. The sheets were noted to be clean and the rooms were often reported as comfortable and clean. However, several reviews indicated issues with room cleanliness, dirty bathrooms, mold and unpleasant odors. Some guests reported that cleaning services were inconsistent or unavailable, leaving rooms and hallways dirty for days. Instances of unprofessional staff behavior and inadequate room maintenance also contributed to a mixed experience. Despite these concerns, for many guests, the most crucial aspect—the cleanliness of the rooms—was satisfactory.
The staff at DoubleTree by Hilton Hotel Newark Airport receives a varied array of feedback from guests. Many guests appreciate the friendliness and attentiveness, particularly noting the great customer service and that the staff met all their needs efficiently. The restaurant staff and waiters were frequently praised for their friendliness and help. Special mentions were given to individuals like Tim for being helpful and the managerial staff for their welcoming attitude. Instances of servers going the extra mile in service were also mentioned.
However, the reviews reflect some inconsistencies in service quality, especially at the reception and front desk. Guests reported experiences with unfriendly, rude and unhelpful staff members at check-in, check-out and during their stay. Specific individuals such as Amber were highlighted for their rudeness and several guests noted a lack of attention and professionalism from some staff members.
Overall, while a significant portion of the staff is recognized for their kindness and efficiency, improvements in consistency and reception desk behavior could enhance the overall guest experience.
Guests at the DoubleTree by Hilton Hotel Newark Airport have shared mixed feedback about the hotel's Wi-Fi services. Many appreciated that the Wi-Fi was free and described it as satisfactory or hassle-free. However, numerous guests experienced significant issues, including slow internet speeds, inability to connect and terrible Wi-Fi service overall. Some noted that incorrect information about the Wi-Fi password and lack of assistance from the staff exacerbated their frustrations. Complaints about the lack of Wi-Fi in rooms and during check-in were also mentioned. Despite the free availability, the internet quality appeared to be a recurring problem.
At the DoubleTree by Hilton Hotel Newark Airport, guests consistently highlight a positive experience with the gym facilities. The fitness area is recognized for being well-equipped, providing a variety of necessary gear including free weights and maintaining a clean and tidy environment. Visitors appreciate the helpfulness of the gym staff and the availability of open space for stretching, which contributes to an efficient workout. Although the gym pool was not accessible for some guests, the overall sentiment towards the fitness amenities remains favorable with many describing it as a great, nice and good gym. These commendations are part of the broader high-quality services offered by the hotel, which also include comfortable accommodations and convenient amenities like a Starbucks and a restaurant. However, some guests mentioned limited equipment or facilities occasionally being out of order, indicating room for improvement.
The pool at the DoubleTree by Hilton Hotel Newark Airport receives mixed reviews from guests. Many appreciated the pool, describing it as nice, clean and even beautiful. Some found it to be the main highlight of their stay, calling it a treat and the primary activity they enjoyed. However, there were frequent complaints about the pool's operational schedule with guests expressing frustration over it opening late at 10 am and closing early at 8 pm.
Additionally, several guests mentioned the pool being unheated and often very cold, detracting from their experience. Maintenance issues also seemed to be a recurring theme with reports of the pool sometimes being dirty or not properly cleaned and at times even closed for maintenance. These closures, especially when not communicated in advance, led to disappointment among visitors who had checked the hotel's amenities online prior to booking.
Overall, while the pool has potential for a pleasant experience, its inconsistent condition and inconvenient hours significantly impact the guest satisfaction.
DoubleTree by Hilton Hotel Newark Airport offers a variety of family-friendly amenities that make it an attractive option for those traveling with children. Families generally enjoyed their stay, appreciating the spacious family rooms and the overall good services provided specifically for families. The hotel is noted for being family-friendly and great for families, offering satisfactory family services and a heightened level of care.
The family rooms were particularly praised for their size and convenience with some guests mentioning the ease of accessing other family rooms via sliding doors. Although there were some challenges, such as the pool not being open and lack of specific facilities like breastfeeding rooms, the positives seemed to outweigh the negatives for most guests.
Staff members like Edith received special mentions for going above and beyond to ensure a pleasant family stay. While there were areas for improvement, such as handling of breakfast payments and room service options, many families left satisfied with their experience.
Overall, the DoubleTree by Hilton Hotel Newark Airport stands out as a good option for families looking to stay near NYC. Despite some minor issues, the majority of families report a good family-friendly environment and services, making it a popular choice for family trips.
The DoubleTree by Hilton Hotel Newark Airport stands out as a strong choice for business travelers, offering a variety of well-maintained amenities aimed at fulfilling professional needs. It is noted for its well-organized business center, reliable Wi-Fi and adequate office services. Guests highlighted the availability of meeting rooms and conference facilities as satisfactory, underscoring their suitability for meetings and events. The hotel caters well to business-class travelers with thoughtful amenities and accommodating working spaces. Those who have made several business trips found the executive lounge and other business services particularly useful. Despite a few issues such as parking fees and some wear and tear in the rooms, the overall sentiment from travelers suggests this hotel is a solid option for business stays, conferences and meetings. Many guests expressed their intent to book again for future business engagements, appreciating the hotel’s convenience and business-friendly atmosphere.
DoubleTree by Hilton Hotel Newark Airport receives positive reviews regarding its accessibility for guests with disabilities. Guests note that the front desk staff are particularly helpful in explaining accessible instructions, ensuring that visitors are well-informed about navigating the hotel. The hotel offers accessible rooms, including ones specifically tailored for individuals with disabilities, featuring facilities such as handicapped parking and easy access via elevators. Multiple reviews highlight that the accessible rooms are nice and well-suited to guests' needs. Though there was an isolated mention of an issue with an accessible shower, overall feedback suggests that the hotel is highly accessible and accommodating for guests with disabilities.
The DoubleTree by Hilton Hotel Newark Airport features a well-maintained indoor heated pool that many guests find welcoming and enjoyable. This amenity is an attractive feature for visitors looking for relaxation and a pleasant indoor swimming experience. However, there have been some complaints regarding the pool's operational hours with some guests wishing it opened earlier and others disappointed by its early closing time. Additionally, there have been occasional issues with the pool's availability and condition, including instances where the pool was closed or not in optimal condition. Despite these occasional setbacks, the pool remains a notable aspect of the hotel for many guests.
DoubleTree by Hilton Hotel Newark Airport provides a luxurious experience that leaves a lasting impression on its guests. The cleanliness of the hotel contributes significantly to its upscale feel. Guests appreciate the mix of artistic elements and modern architecture that together create a lavishing ambiance. Although the stay can be expensive, it is worth noting that the high standards are consistently met. The lobby with its striking beauty and pristine condition, stands out as a highlight. The rooms are also described as nice, complementing the overall aesthetic of the hotel. The beautiful lobby and atrium further emphasize the luxury aspect that guests experience throughout their stay.
The DoubleTree by Hilton Hotel Newark Airport offers a satisfactory and welcoming experience for pet owners. Travelers with pets, particularly small dogs, find this hotel to be a convenient base point, given its proximity to the airport and outlet. Guests appreciate the pet-friendly atmosphere and the attentive welcome their furry companions receive, describing the pet services as satisfactory. However, there's room for improvement in the hotel's pet policies, which some believe could be more lenient. Additionally, the pet fee, priced at $100 per night and sometimes lowered to $50, has been a contentious point with guests suggesting better transparency in bookings and a reduction in fees. While the pet accommodation is generally good, some reviewers noted issues with room cleanliness, such as bad smells and old carpets. The hotel's overall amenities and services are considered worth the price, making it a viable option for those traveling with pets.
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Location
Many visitors highlight the hotel's excellent and central location, which is not only close to Newark Airport but also provides straightforward access to key destinations and major highways. Additionally, the property offers the convenience of long-term parking and a notable shuttle to the airport, enhancing its appeal for travelers on tight schedules.
However, it’s worth noting that some guests mentioned that the road leading to the hotel is riddled with potholes. Despite this, the location’s benefits far outweigh this minor inconvenience for most visitors, especially those valuing proximity to Newark Airport for a quick exit to catch early morning flights.
Overall, the DoubleTree by Hilton Hotel Newark Airport stands out primarily for its excellent location, making it a practical choice for travelers who prioritize convenience and easy airport access.
Breakfast
However, numerous guests were frustrated with the lack of a complimentary breakfast, which often came with an additional and considerable cost. Issues included the high prices—such as $14 for a bagel and coffee or $80 for breakfast for two—long waits for service and the limited and unimpressive options available, particularly for children. The absence of essential items like hot chocolate, microwaves and refrigerators in the rooms added to the grievances.
Overall, while the hotel delivered on cleanliness and comfort, the breakfast experience appeared inconsistent and often fell short of expectations. Many guests felt the breakfast did not justify the extra expense, calling for improvements in service efficiency and value for money.
Dinner
Rooms
However, there are areas where the hotel could improve. Several guests pointed out that the rooms were outdated and in need of renovation with dated bathrooms and old-fashioned decor. Issues such as broken doors and windows, musty or smoky smells and faulty air conditioning were frequently mentioned. Some guests were dissatisfied with the lack of amenities like microwaves, refrigerators and free breakfast. Complaints about thin walls, making it easy to overhear conversations from neighboring rooms and occasional cleanliness issues detracted from the overall experience for some visitors.
In summary, while the rooms at the DoubleTree by Hilton Hotel Newark Airport offer comfort and space, there are consistent calls for modernization and better maintenance to enhance guest satisfaction.
Beds
However, some reviews pointed out issues with bed size, particularly that twin beds were too small and not ideal for multiple guests. Some reviews also mentioned occurrences of bed stains and isolated incidents of bed bugs, leading to concerns about cleanliness in a few cases.
Overall, the bedding was highlighted as comfortable and relaxing, providing a good night's sleep despite occasional remarks on bed size and cleanliness. This comfort aligns with the typical standards expected from a DoubleTree by Hilton property.
Cleanliness
Staff
However, the reviews reflect some inconsistencies in service quality, especially at the reception and front desk. Guests reported experiences with unfriendly, rude and unhelpful staff members at check-in, check-out and during their stay. Specific individuals such as Amber were highlighted for their rudeness and several guests noted a lack of attention and professionalism from some staff members.
Overall, while a significant portion of the staff is recognized for their kindness and efficiency, improvements in consistency and reception desk behavior could enhance the overall guest experience.
Wi-Fi
Gym
Pool
Additionally, several guests mentioned the pool being unheated and often very cold, detracting from their experience. Maintenance issues also seemed to be a recurring theme with reports of the pool sometimes being dirty or not properly cleaned and at times even closed for maintenance. These closures, especially when not communicated in advance, led to disappointment among visitors who had checked the hotel's amenities online prior to booking.
Overall, while the pool has potential for a pleasant experience, its inconsistent condition and inconvenient hours significantly impact the guest satisfaction.
Family
The family rooms were particularly praised for their size and convenience with some guests mentioning the ease of accessing other family rooms via sliding doors. Although there were some challenges, such as the pool not being open and lack of specific facilities like breastfeeding rooms, the positives seemed to outweigh the negatives for most guests.
Staff members like Edith received special mentions for going above and beyond to ensure a pleasant family stay. While there were areas for improvement, such as handling of breakfast payments and room service options, many families left satisfied with their experience.
Overall, the DoubleTree by Hilton Hotel Newark Airport stands out as a good option for families looking to stay near NYC. Despite some minor issues, the majority of families report a good family-friendly environment and services, making it a popular choice for family trips.
Business
Accessible
Indoor Pool
Luxury
Dog Friendly
Yes, DoubleTree by Hilton Hotel Newark Airport has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at DoubleTree by Hilton Hotel Newark Airport.
Yes, DoubleTree by Hilton Hotel Newark Airport welcomes dogs.
Yes, parking facilities are available at DoubleTree by Hilton Hotel Newark Airport.
Yes, DoubleTree by Hilton Hotel Newark Airport has a gym.
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