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Summary of reviewsThe Robert Treat Hotel in Newark, NJ, is widely appreciated for its prime location, making it a favorable choice for travelers attending concerts, business meetings or visiting New York City. The hotel’s proximity to Newark Penn Station allows for easy access to Manhattan and its location near the Prudential Center, NJPAC, various restaurants and shops adds to the convenience. Guests frequently highlight the complimentary shuttle service to and from the airport and train station, as well as the nearby park and on-site restaurant, enhancing their overall experience.
The in-house restaurant is particularly well-regarded for its delicious food and quality dishes with guests frequently commending the excellent flavors, clean interior and attentive staff. Additionally, many guests found the Wi-Fi to be reliable with a generally good connection and appreciated the gym's equipment and fitness facilities despite some maintenance issues.
However, the hotel doesn’t consistently meet expectations in a few areas. Breakfast options have been a notable disappointment with some guests redirected to nearby establishments at an additional cost. The rooms receive mixed reviews; while some guests describe them as clean and comfortable with nice views and sufficient amenities, others report issues with cigarette smoke, outdated decor, small sizes and maintenance shortcomings. Cleanliness also varies with inconsistencies ranging from exceptionally clean to complaints of dirty linens, mold and leftover debris.
The staff's service is similarly mixed. While many guests appreciate the friendliness and professionalism of certain team members, others encounter unprofessional and unhelpful behavior, which can detract from the overall experience. Parking, though secure and reasonably priced, occasionally presents challenges due to limited spots and extra fees.
For families, the hotel provides varying levels of comfort with some appreciating the spacious rooms and kid-friendly service, while others find the accommodations small and not entirely safe or family-friendly due to cleanliness and maintenance issues. The hotel’s location is favorable for those looking to experience the nightlife with easy access to entertainment venues and bars, although noise from the surroundings can be a concern.
In summary, the Robert Treat Hotel has many strengths, particularly its excellent location, convenient dining and general amenities like free Wi-Fi and a gym. However, the hotel could benefit from improvements in areas such as breakfast service, room maintenance, cleanliness standards and staff professionalism to ensure a consistently positive guest experience. Show more
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Categories
Hotel with EV Charging Stations
Hotel with Rooms With Jacuzzi / Hot-tub
Historic Hotel
Hotel for Honeymoon
Hotel near Nightlife Spots
Business Hotel
Hotel with Parking
EV charging stations
Accessible Hotel
Hotel with Gym
Hotel for Adults Only
3-Star Hotel
Room Types
Double Room with Two Double Beds - Non-SmokingThe quadruple room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a bath and a hairdryer. The quadruple room provides a seating area, a safe deposit box, heating and a flat-screen TV with cable channels. The unit has 2 beds.
Queen Room - Non-SmokingThe double room offers air conditioning, a tea and coffee maker, as well as a private bathroom boasting a bath and a hairdryer. The double room provides a seating area, a safe deposit box, heating and a flat-screen TV with cable channels. The unit has 1 bed.
King Room - Disability AccessThis double room features air conditioning, a tea and coffee maker and a flat-screen TV with cable channels. The unit offers 1 bed.
King Room with Roll-In Shower - Disability AccessThe double room offers a tea and coffee maker, a seating area, heating and a flat-screen TV with cable channels. The unit offers 1 bed.
Standard King RoomProviding free toiletries, this double room includes a private bathroom with a bath and a hairdryer. The air-conditioned double room provides a flat-screen TV with cable channels, a tea and coffee maker, a seating area and a safe deposit box. The unit offers 1 bed.
Guest Reviews
6.9
Rated
Location
The Robert Treat Hotel in Newark, NJ, consistently receives praise for its prime location, making it a popular choice for travelers attending concerts, business meetings or visiting New York City. Guests highlight the hotel's close proximity to Newark Penn Station, which offers easy and quick access to Manhattan. The Prudential Center, NJPAC and various restaurants and shops are all within walking distance, adding to the hotel's convenience. The presence of a nearby park and on-site restaurant further enhances the experience, providing a comfortable and appealing environment. Additionally, the hotel's complimentary shuttle service to and from the airport and train station is frequently noted as a beneficial amenity. Overall, the central location and accessibility to key attractions and transportation options make the Robert Treat Hotel an excellent choice for visitors to Newark and beyond.
Breakfast
The Robert Treat Hotel receives mixed reviews regarding its breakfast offerings. Many guests express disappointment due to the lack of an on-site breakfast service, despite some expectations set by promotional materials and room menus. Some visitors were redirected to a nearby hotel for breakfast, which, although described as tasty, came with an additional, often high cost. The absence of a complimentary or included breakfast seems to be a recurring grievance, especially when guests discover that previously included or advertised options now come at a fee.
Despite these issues, a handful of reviews acknowledge a good breakfast experience when accessed through adjacent facilities. Cleanliness and room service were praised in those instances where breakfast was available nearby. However, for many, the inconvenience and additional expenses overshadowed the quality of the food. There seems to be a disconnect between advertised perks and guests' actual experiences, leading to dissatisfaction and a sense of false advertisement regarding breakfast provisions.
Dinner
Nestled inside the Robert Treat Hotel, the in-house restaurant is a noteworthy highlight for travelers seeking a quality dining experience. Guests frequently commend the delicious food with many praising the excellent flavors and quality of dishes. The restaurant's ambiance is generally well-received, described as nice and adorned with a new, clean interior. There is also mention of the excellent service, particularly citing the attentive decor and staff.
Many visits to the restaurant end with empty plates, a testament to the compelling menu that guests appreciate. Though the food overall garners positive feedback, some diners were not satisfied with specific items, such as the steaks, which were described as fatty and overly salty by a few guests. Additionally, drinks and certain meals are noted to be on the expensive side, which left some feeling the pricing didn't quite match the overall dining experience. Despite these few drawbacks, most guests found the in-house restaurant to be a valuable aspect of their stay at the Robert Treat Hotel, enhancing their overall travel experience with great food and a comfortable dining setting.
Rooms
Visitors to the Robert Treat Hotel have had mixed experiences with the rooms. On the positive side, many guests found their rooms to be clean, comfortable and cozy with some praising the spaciousness and nice views, particularly of NYC and Broad Street. The presence of a mini fridge and sufficient towels for families were appreciated and the decor received some positive remarks. Some enjoyed the amenities like comfortable beds, individually climate-controlled rooms and the addition of windows that could be opened.
However, there were notable downsides. A frequent complaint was the pervasive smell of cigarette smoke in non-smoking rooms. Several guests also noted that their rooms were small and felt outdated with some describing them as feeling old and run down. Maintenance issues were common, including malfunctioning TVs, inadequate air conditioning, thin walls and broken elevators. Cleanliness was another major issue with reports of dirty linens, stains and mold in showers. Many rooms also lacked basic amenities like microwaves, fridges, coffee makers and hairdryers.
Guests frequently mentioned that the rooms did not match the promotional photos, leading to disappointment. Additionally, some were troubled by noise from other guests and outside the hotel with little action taken by staff to address these disturbances. Several rooms were described as unbearably hot with non-functional HVAC systems.
Overall, while some guests enjoyed their stay due to the clean and comfortable accommodations, many found the rooms lacking in basic amenities, cleanliness and overall maintenance, leading to a less-than-satisfactory experience.
Beds
When planning a stay at Robert Treat Hotel, prospective guests should pay close attention to the mixed reviews regarding the hotel beds. While a notable number of reviewers found the beds to be comfortable with some describing them as cozy, amazing and even incredible, there are also several accounts that detail experiences of discomfort. Common issues include sagging mattresses, hard and small beds and beds that dipped in the middle. Moreover, there were frequent mentions of the bedding lacking proper blankets or comforters with some noting that the blankets had cigarette holes.
Pillows also appear to be a point of contention, as many found them to be small, hard and even lumpy, sometimes with requests for additional pillows not being fulfilled. Despite these inconsistencies, some guests did manage to have a decent night's sleep.
Additionally, there were complaints about room size with several reviewers pointing out that the rooms and beds were on the smaller side, which can be an issue for those expecting more space. Cleanliness was generally praised, though occasional mentions of smells like smoke indicated some issues.
In summary, while the comfort of beds at Robert Treat Hotel can vary greatly, guests often find them satisfactory but should be prepared for potential inconsistencies in bedding quality and comfort.
Cleanliness
The reviews of Robert Treat Hotel present a mixed bag, especially concerning cleanliness. On the positive side, many guests noted that rooms were often clean and comfortable with some describing the cleanliness as exceptional. The bathroom cleanliness received favorable mentions and cleaning services were frequently praised as excellent. The hotel's appealing visual aspects and well-kept appearance were additional highlights, contributing to a pleasant stay for some.
However, a significant number of reviews pointed to cleanliness issues that tarnished the experience. Complaints included rooms not being cleaned regularly, dirty linens, unemptied trash and odors of cigarettes and marijuana. Specific cleanliness failings such as dirty carpets, mold and remnants from previous guests like hair and nail clippings were also mentioned. There were also reports of broken furniture and hallways that didn’t meet cleanliness expectations.
In summary, while the Robert Treat Hotel does have its share of clean and comfortable rooms, numerous reviews underscore a need for improvement in maintaining consistent cleanliness standards throughout the property.
Staff
The staff at the Robert Treat Hotel receive mixed reviews from guests. Many comments highlight positive experiences with numerous guests noting that some team members, particularly at the front desk, were friendly, professional and accommodating. The helpfulness and friendliness of staff were frequently mentioned as strong points, alongside specific praise for certain individuals who went above and beyond in their roles.
However, there were significant mentions of negative interactions as well. Some guests reported encounters with rude, unprofessional and unhelpful staff, particularly at the front desk. Issues such as staff multitasking, inadequate explanations, lack of attentiveness and poor customer service were raised. Additionally, there were mentions of staff being indifferent, cold and not particularly welcoming or courteous, which detracted from the overall guest experience.
Instances of staff members engaging in unprofessional behavior, such as eating at the counter, arguing in front of guests or even seeming under the influence, were also noted. Despite these concerns, other staff members, such as shuttle drivers and cleaning staff, were appreciated for their friendliness and efficiency.
Overall, while many guests had positive engagements with the hotel's staff, inconsistencies in professionalism and hospitality practices indicate room for significant improvement in customer service.
Wi-Fi
The Wi-Fi experience at 'Robert Treat Hotel' has garnered mixed reviews. Many guests praised the hotel's free Wi-Fi, highlighting that it provided a very good connection and described the internet as high-speed, quick and easy to use. The internet connection overall was well-regarded with several visitors mentioning it as good and great. However, some guests faced issues, including difficulty connecting with Mac devices, overloaded networks and instances where they needed to use a hotspot. Despite these challenges, the general consensus underscores the availability of free Wi-Fi with generally positive remarks about its speed and reliability.
Gym
The Robert Treat Hotel offers a gym that, while somewhat neglected, is generally not bad. It features good equipment and lovely fitness facilities, although some of the equipment may occasionally be broken. The gym area is noted for having a low ceiling height, which might limit usability for some guests. Issues with poor air movement and temperature control, as well as the lack of stocked water and wipes, have been highlighted. Despite these drawbacks, the fitness center remains a convenient amenity for those looking to keep up with their workouts during their stay.
Parking
While the Robert Treat Hotel has garnered positive remarks for its great location and secure parking facilities, the parking situation remains a mixed bag according to guest reviews. On the upside, many guests found the parking rates to be reasonable, even highlighting it as a selling point compared to nearby hotels that charge twice as much. The presence of a parking lot attendant adds a layer of comfort, ensuring the safety of parked vehicles. The parking is conveniently close and easily accessible for some and a few appreciated the well-maintained booths and security.
However, several challenges were noted. The most frequent complaint was about the extra cost associated with parking. Guests mentioned fees ranging from $20 to $40 with some feeling these charges were hidden or excessive. Limited parking spots and a cramped lot added to the difficulty, leading to confusion and frustration for those trying to find a spot. Street parking and public parking were also mentioned but didn’t seem to alleviate the issues entirely.
In summary, while the parking experience at Robert Treat Hotel has its advantages, such as reasonable rates and secure facilities, it can also be a source of inconvenience due to limited spots, extra fees and occasional confusion.
Family
Robert Treat Hotel offers a range of experiences for families staying with children. Some guests appreciated the comfort and convenience the hotel provided for their families, particularly noting the spacious rooms that could easily accommodate kids. Children reportedly slept well with some parents highlighting the kid-friendly service. The hotel is conveniently located for families with teenagers, offering a nice show venue nearby that can be a good entertainment option.
However, the reviews also suggested some drawbacks. Several guests pointed out that the rooms could be small, outdated and in need of better maintenance; cleanliness was another issue with complaints about rooms smelling like cigarettes. Some found the hotel not entirely safe or family-friendly, citing disruptive incidents such as noise from other guests and insufficient staff support. Despite these mixed reviews, some families have had a wonderful time at the hotel, although it may benefit from improvements to make it more accommodating for families.
Nightlife
The Robert Treat Hotel offers a prime location for those eager to explore nightlife options. Surrounded by various entertainment hubs and bars, guests find it convenient to walk to their destinations, making it an excellent choice for nightlife lovers. Music concerts and events taking place close by add to the vibrant atmosphere, appealing to those attending venues and concerts nearby. The hotel is situated in the city center, providing beautiful views and easy access to local attractions. While some guests have noted that the area can be quite loud, especially with noisy bar patrons, the downtown area's nighttime ambiance adds charm for visitors seeking urban excitement. The proximity to the airport and NJ Gardens outlet further enhances its appeal, making it a convenient stay for travelers.
3 Star
The Robert Treat Hotel has received mixed reviews regarding its three-star rating, facilities and services. Many guests noted that it does not quite meet the standard of a three-star property with some describing it as more aligned with a one-star rating. Comments often highlighted that the hotel offers basic amenities but lacks the polish and service expected of a higher-rated establishment. While there were positive mentions, such as the park situated in front of the hotel being very nice and some guests recommending the hotel, others were less impressed, citing the need for better-trained front desk staff and overall improvements to amenities.
Though some found the experience passable and even exceptional, many cautioned against expecting three-star quality, especially when compared directly to other similarly rated hotels in the U.S. and worldwide. Negative feedback emphasized that the hotel may not be suitable for families with children and suggested it be seen as a place geared more towards transient visitors. Overall, while the park and some aspects of the location received praise, the consensus is that the Robert Treat Hotel falls short of its claimed three-star status.
Business
The Robert Treat Hotel offers a range of facilities that cater to business travelers, though opinions on its suitability vary. Its central location makes it particularly convenient for meetings and access to client sites and the business center has proven useful for its availability and functionality with borrowed laptops performing reliably.
Transport convenience is a highlight, including the complimentary shuttle service to Newark Airport, making travel logistics easier. However, the closure of the business lounge for renovation and the perceived under-management of meeting rooms present some inconveniences.
Housekeeping inconsistencies and a lack of adequate toiletries have been mentioned as areas needing improvement. Despite mixed feedback on its conduciveness for business, some guests found the environment business-oriented and conducive. For events, the proximity and ease of access were appreciated.
Overall, while the Robert Treat Hotel provides certain conveniences for business travelers, there are aspects that need attention to better meet business standards.
Accessible
Robert Treat Hotel features an accessible location that caters well to guests, including those with disabilities. It is conveniently positioned near major public transport links, making it easy to reach New York City and other destinations. The hotel is close to Penn Station and Prudential Center, both of which are within walking distance. Surrounded by lovely streets and accessible areas, guests can enjoy seamless mobility. Nearby markets and public utilities add to the convenience and free accessible parking is available. This makes the hotel a practical choice for those requiring ease of access.
Historic
Nestled within walking distance of Rutgers University and the New Jersey Institute of Technology, the Robert Treat Hotel offers guests a rich historical experience. Established in 1917, this beautiful historic hotel has retained its historic charm and design. The architecture and building exude a timeless elegance, providing a peaceful and quiet retreat for its visitors.
The atrium, reminiscent of a bygone era, further enhances the hotel's historic ambiance. Guests have recognized the hotel's long and illustrious history, which even includes connections to notable figures such as Einstein. The historic design and picturesque park in front of the hotel contribute to its serene atmosphere, making it a noteworthy stay for those exploring nearby iconic places.
No, Robert Treat Hotel doesn't have any pool.
No, a spa isn't available at Robert Treat Hotel.
No, Robert Treat Hotel doesn't allow dogs.
Yes, parking facilities are available at Robert Treat Hotel.