Crowne Plaza Newcastle - Stephenson Quarter by IHG
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Summary of reviewsCrowne Plaza Newcastle - Stephenson Quarter by IHG is a great choice for those looking for a convenient location in Newcastle. Guests praise the hotel's excellent location, which is close to the city centre, quayside and train station. The hotel offers a great breakfast with a good selection and wide choice, although some improvements could be made for guests with dietary restrictions. The spacious and clean rooms are a highlight with comfortable beds and excellent facilities such as a fabulous pool and gym. While some guests have mixed opinions about the cleanliness of the hotel, the staff is consistently praised for their friendliness and helpfulness. The spa facilities have received mixed reviews, but the swimming pool facilities are unanimously praised. Guests should be prepared for the extra costs associated with parking, but overall, the hotel offers excellent value for money with a classy and fun atmosphere.
Categories
Hotel with Spa
Discover the luxurious spa experience at Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel. Indulge in a rejuvenating massage or beauty ritual, and let the expert masseuse help you relax and unwind. The spa offers a variety of amenities including steam bathing and a range of treatments, such as beauty treatments, body scrubs, body wraps, facials, manicures, pedicures, and waxing. Unwind, recharge, and leave feeling refreshed and pampered.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool
Heated Pool Indoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel with Indoor Pool
Hotel with Heated Pool
Guest Reviews
Crowne Plaza Newcastle - Stephenson Quarter by IHG is a great choice for those looking for a convenient location in Newcastle. Many guests praise the hotel's excellent location, which is close to the city centre, quayside and train station. The hotel is also within walking distance of many restaurants, shops and tourist attractions. Some guests appreciate the hotel's proximity to the arena, while others find the noise level to be a little high due to the nearby station and concert venue. However, most guests find the location to be clean, central and easily accessible. The hotel also offers good car park access and swimming facilities. Overall, guests agree that Crowne Plaza Newcastle - Stephenson Quarter by IHG is an excellent choice for those looking for a convenient hotel in Newcastle.
Crowne Plaza Newcastle - Stephenson Quarter by IHG is a great option for those looking for a hotel with an excellent breakfast. Guests praised the good selection, wide choice and splendid breakfast with many options to choose from, including freshly squeezed juice. The cooked breakfast was also highlighted by guests with some stating it was lovely, although a few mentioned it could have been hotter. Despite some negative comments about the gluten-free options (not abundant, no sausages or pastries), breakfast at this hotel seems to be wonderful overall.
Some guests did mention that the breakfast area was a bit small, which caused queuing in the morning. One guest noted that the lounge breakfast had been limited to boiled eggs. Another guest felt that the cooked items were inedible, but the pastry items were alright. Overall, guests found the staff friendly and very good. The only negative comments were about the slow lifts and the fact that some people had to queue for breakfast.
In conclusion, Crowne Plaza Newcastle - Stephenson Quarter by IHG seems to be a great option for those who enjoy breakfast with many choices, although some improvements could be made, especially for guests with dietary restrictions.
Guests rave about the spacious and clean rooms at the Crowne Plaza Newcastle - Stephenson Quarter. From modern decor to comfortable beds, the hotel offers excellent facilities such as a fabulous pool and gym. Some guests note that rooms could do with a refurbishment and there were stains on the carpets, but the positive aspects far outweigh the negatives. Many guests mentioned the lovely big clean rooms and noted amenities such as water bottles in the fridge, large TVs and spacious toilets. Some had issues with showers and there were no windows in some of the rooms. However, guests were happy with the comfortable beds, great bathroom and enjoyed their stay overall.
Guests of the Crowne Plaza Newcastle - Stephenson Quarter, IHG Hotel rave about the comfortable beds and spacious rooms. The hotel amenities are also praised, such as the large TV screens, fantastic pool, gym and fridge stocked with water bottles. However, there are mixed reviews regarding the pillows with some finding them uncomfortable and hard, while others describe the beds as "super comfy" and "just class". One guest even wanted to sleep in and skip breakfast because the bed was so comfortable! Overall, most guests agree that the beds are comfortable and the rooms are spacious, making for a lovely and cosy stay at the hotel.
Guests who have stayed at the Crowne Plaza Newcastle - Stephenson Quarter have mixed opinions about the cleanliness of the hotel. Many guests reported the hotel to be spotless, clean, modern and very well kept with attention paid to even minor details. Housekeeping staff received compliments for keeping the rooms spotless and well appointed and the public areas of the hotel were immaculate. However, some guests mentioned that their rooms weren't cleaned well or were marked/stained and some even complained of mould/mildew in the bathroom. Some guests also found basic table settings, cutlery and cups to be unclean. Despite these comments, many guests were happy with the hotel's cleanliness and found their rooms to be clean, comfortable and of good size.
Guests rave about the staff at Crowne Plaza Newcastle - Stephenson Quarter by IHG, lauding them for their friendliness and helpfulness. From the reception staff who make you feel welcome upon arrival to the attentive restaurant and bar staff who provide excellent customer service, guests appreciate the warm and accommodating demeanor of the entire team. Some standout staff members, like Sally and Diana, are specifically praised for going above and beyond. While there were a few isolated incidents of unprofessional or stressed staff, overall, guests have a very positive impression of the hotel team. The facilities are also noted to be great, including easy-to-find parking and lovely, clean rooms.
Guests had mixed experiences with the spa facilities at the Crowne Plaza Newcastle - Stephenson Quarter. While some found the spa area to be cute and enjoyed great treatments from professional staff, others were disappointed by the noise level, crowdedness and lack of relaxation due to children in the pool. The location of the hotel and spa was praised, but some felt that the spa and pool were too small. Overall, guests had a decent experience at the spa with some finding it amazing and the best part being the massages, while others found it to be confusing and just okay. Those who used the gym and made use of the facilities found them excellent. However, some guests were disappointed that the spa was fully booked for treatments and slippers were only available for spa clients.
Guest reviews of Crowne Plaza Newcastle - Stephenson Quarter by IHG, have unanimously praised the hotel's swimming pool facilities. Reviewers have described the pool as great, lovely and nice and have appreciated its comforting addition to the hotel. The availability of a steam room, sauna and Jacuzzi have also been commended. However, some reviewers have highlighted the overcrowding of the pool, especially with children present. The pool noise level has also been commented on with unruly children not respecting the need for quietness. The cleanliness of the pool water has not escaped notice and needs improvement. Despite some criticisms, loyal guests have thoroughly enjoyed the small, but well-maintained spa area and love using the pool as an added bonus to the hotel amenities.
Travelers who are planning to stay at Crowne Plaza Newcastle - Stephenson Quarter by IHG should take note of the parking situation. Some guests were not aware of the lack of parking and found it unfortunate. Others noted that there are no signs to direct you to where you should park. The good news is that there is a car park next to the hotel that is very convenient and has good access. However, guests should be aware that it comes at an extra cost and the price of parking can be a downside. Some guests were surprised to find that the vouchers they were given for the car park were only valid for a certain amount of money, which caused inconvenience during their stay. On the other hand, some guests found the parking to be easy and enjoyed the hotel's good location. Ultimately, guests should be prepared for the extra costs associated with parking and confirm any details regarding vouchers with the hotel staff to avoid any surprises during their stay.
Crowne Plaza Newcastle - Stephenson Quarter by IHG, has received glowing reviews from its guests. Families have enjoyed their night away, finding their stay superb with a great location and excellent facilities. Business travellers found the hotel fitting for their work trip, while leisure travellers found the hotel very enjoyable and relaxing. Many guests praised the hotel for being great value for money with a classy and fun atmosphere. However, some did find the prices too high during the new year. The Club Lounge was a highlight for many, though some elements of the hotel were disappointing, making it feel overpriced. Nonetheless, guests have given the hotel an average rating of 8/10 and have expressed their intention to return. The hotel is modern and beautifully located for a pre-Christmas stay. Guests also appreciate the hotel's beautiful design and excellent staff. However, some guests expected a bit more quality for what they paid. Overall, Crowne Plaza Newcastle - Stephenson Quarter by IHG, remains a great place to stay, offering excellent facilities and great service.
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Location
Breakfast
Some guests did mention that the breakfast area was a bit small, which caused queuing in the morning. One guest noted that the lounge breakfast had been limited to boiled eggs. Another guest felt that the cooked items were inedible, but the pastry items were alright. Overall, guests found the staff friendly and very good. The only negative comments were about the slow lifts and the fact that some people had to queue for breakfast.
In conclusion, Crowne Plaza Newcastle - Stephenson Quarter by IHG seems to be a great option for those who enjoy breakfast with many choices, although some improvements could be made, especially for guests with dietary restrictions.
Rooms
Beds
Cleanliness
Staff
Spa
Pool
Parking
4 Star
Yes, Crowne Plaza Newcastle - Stephenson Quarter by IHG has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
Yes, a spa is available at Crowne Plaza Newcastle - Stephenson Quarter by IHG.
No, Crowne Plaza Newcastle - Stephenson Quarter by IHG doesn't allow dogs.
Yes, parking facilities are available at Crowne Plaza Newcastle - Stephenson Quarter by IHG.
Yes, Crowne Plaza Newcastle - Stephenson Quarter by IHG has a gym.
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