Hilton Garden Inn Niagara-on-the-Lake

Niagara on the Lake 43.16116300, -79.16272800 , 500 York Road (Show on Map)
8.7
Very Good


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1 room2 guests 1 room, 2 guests
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Summary of reviewsThe Hilton Garden Inn Niagara-on-the-Lake impresses guests with its central and convenient location, making it an ideal base for exploring Niagara Falls, nearby vineyards and shopping outlets. Situated close to the highway and just a short drive from downtown Niagara-on-the-Lake, the hotel offers a serene but accessible setting, complementing its excellent, clean and comfortable facilities.

The breakfast experience is highly regarded with many praising the variety and quality of the meal options, particularly the real eggs and generous buffet. The dining area is lovely and the friendly and polite staff enhance the overall experience. While there are occasional service hiccups and some guests feel breakfast should be included in the room price, the overall consensus is that the breakfast is superb.

Dinner at the hotel's restaurant also receives high praise. Guests find the meals delicious and reasonably priced with many highlighting the exceptional quality of the food and the wonderful dining experience provided by the attentive staff. The restaurant’s ambiance and convenience for pet owners add to its appeal.

Guest rooms are noted for their comfort and cleanliness with high marks given for the spacious, quiet and well-equipped accommodations. The quality of the bedding, modern bathrooms and useful amenities like coffee makers and microwaves contribute to a satisfying stay. Minor concerns about outdated decor and smaller bathrooms in need of repair don’t significantly detract from the overall positive reviews.

Cleanliness is a standout feature of the hotel with guests frequently praising the immaculate condition of both rooms and bathrooms, as well as the comfort of the beds. The well-maintained property and the friendly, helpful staff enhance the clean and organized environment.

The staff at Hilton Garden Inn Niagara-on-the-Lake are lauded for their exceptional service, friendliness and professionalism. Their efficiency, particularly during check-in and their accommodating and courteous nature make guests feel welcome and well cared for.

The indoor pool is another highlighted feature, described as beautiful and well-maintained, providing enjoyment for both adults and children. While some guests suggest the pool area could benefit from modern updates, most find it a positive and relaxing facility.

Parking at the hotel is generally well-received with ample free parking available. The convenience of an EV charger is appreciated, although there were minor inconveniences noted when the lot was being paved.

Lastly, the beds receive notably positive feedback, often described as extremely comfortable and contributing to restful sleep. Despite a few comments on preferences for firmer beds, the consensus is that the beds are highly comfortable, enhancing the overall stay experience.

In summary, the Hilton Garden Inn Niagara-on-the-Lake provides a convenient, comfortable and clean stay with exceptional staff service, delightful dining experiences and well-maintained amenities, making it a top choice for travelers visiting the Niagara region.
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Categories
Hotel with EV Charging Stations

Luxury Hotel

Hotel near Golf Courses

Hotel Taking Steps Towards Sustainability

Family Friendly Hotel

Dog Friendly Hotel

Hotel with Swimming Pool

  Indoor Pool  


Business Hotel

Hotel with Parking

EV charging stations  


Accessible Hotel

Hotel with Gym

4-Star Hotel

Hotel with Indoor Pool

Room Types
Queen Room with Two Queen Beds This room includes a microwave, refrigerator and coffeemaker.

King Room This room includes a microwave, refrigerator and coffeemaker.

King Room with Whirlpool Features an en suite spa bath. It also includes a microwave, refrigerator and coffeemaker.

King Room - Disability Access This room features a microwave, refrigerator and flat-screen TV. There is also a roll-in shower.

Guest Reviews
8.7
Very Good
Location
Hilton Garden Inn Niagara-on-the-Lake boasts a very convenient and centrally located position, making it an excellent hub for exploring the surrounding attractions. Guests appreciate its proximity to Niagara Falls, vineyards and shopping outlets. This hotel offers easy access from the highway and is just a short drive from downtown Niagara-on-the-Lake, providing good value for its location. The serene setting is described as secluded yet remarkably close to various points of interest, including the falls and local wineries. The hotel’s excellent, clean and comfortable facilities complement its prime location, making it a great choice for travelers looking to explore the Niagara region without being too far from the action.

Breakfast
The breakfast experience at Hilton Garden Inn Niagara-on-the-Lake receives high praise from guests, offering a consistently excellent, delicious and filling meal each morning. Many enjoyed a fantastic breakfast with a wide variety of choices, including real eggs, which added a touch of quality to the offerings. The breakfast buffet is described as wonderful, generous and reasonably priced with some even calling it superb and fantastic. Guests appreciated the extensive and high-quality breakfast menu.

The dining area is noted as lovely and the staff are often highlighted for their friendliness and politeness. However, there were occasional mentions of service hiccups, such as long waits and average service at times. Some guests felt the breakfast should be included in the room price and start earlier in the morning. A few were disappointed by specific items like the pancakes.

Overall, the Hilton Garden Inn Niagara-on-the-Lake provides an excellent and enjoyable breakfast experience with great food and commendable service, although there are areas for minor improvements.

Dinner
The dinner experience at Hilton Garden Inn Niagara-on-the-Lake receives high praise from guests for its quality and value. Many guests found the restaurant meals to be delicious and reasonably priced. The dinner was often described as very good to excellent with some guests specifically highlighting the incredible and delicious nature of their dining experiences. Special dinners, such as Thanksgiving, were also noted positively. The staff at the restaurant contributed significantly to creating an extraordinary dining experience, enhancing the overall pleasure of the stay. The attractive ambiance of the restaurant adds to its appeal. While some reviewers mentioned a less satisfactory experience, the majority found the dinner and service to be exceptional, making it a notable part of their visit. Additionally, the convenience of being able to dine with pets was appreciated by some guests.

Rooms
Travelers visiting Hilton Garden Inn Niagara-on-the-Lake will be pleased with the overall comfort and cleanliness of the rooms. Many guests appreciated the large, spacious rooms that are regularly described as clean, comfortable and quiet. High marks were given for the quality of the bedding and the modern, renovated bathrooms, especially those featuring walk-in showers.

Rooms are well-equipped with useful amenities such as air conditioning, coffee makers, fridges and microwaves. Some rooms also have a beautiful view from a corner jacuzzi, adding a touch of luxury. Despite a few mentions of outdated decor and the occasional smaller bathroom in need of repair, most travelers felt the rooms exceeded expectations in terms of decor and comfort.

Overall, the rooms at this hotel offer a comfortable stay, enhanced by spacious and well-furnished environments, making it a great choice for visitors to the Niagara region.

Beds
At the Hilton Garden Inn Niagara-on-the-Lake, the beds receive notably positive feedback from guests. Described frequently as comfortable and even better than those at home, they provide a delightful level of comfort for travelers. Reviewers highlight the mattresses and pillows as extremely comfortable, ensuring a good night's sleep. The beds are also noted for their cleanliness, contributing to an overall sense of well-being and relaxation.

However, a few guests mentioned that the beds might be a bit too soft for some preferences with occasional comments about lumps and forming gullies from prior guests. Despite these minor concerns, the general consensus is overwhelmingly favorable with adjectives like comfy, super comfy and great being common descriptors. Beds at this hotel appear to cater well to those seeking comfort and restful sleep during their stay.

Cleanliness
The Hilton Garden Inn Niagara-on-the-Lake is consistently praised for its exceptional cleanliness and well-maintained facilities. Guests frequently highlight the immaculate condition of both rooms and bathrooms, often describing them as spacious and comfortable. The hotel's beds are noted for their comfort, contributing to an overall cozy stay. The property itself is very well kept with many reviewers using terms like very clean, spectacularly clean and super clean to describe their experience. Additionally, the friendly and helpful staff complement the clean and organized environment, making guests feel welcome and at ease. The convenient location and the recently renovated rooms also add to the appeal, ensuring a satisfying stay at this hotel.

Staff
The staff at Hilton Garden Inn Niagara-on-the-Lake have received glowing reviews for their exceptional service. Guests consistently highlight their friendliness, kindness and willingness to go above and beyond to ensure a pleasant stay. The efficiency of the staff, particularly during the check-in process, has been praised alongside their attentiveness and professionalism. Visitors have remarked on how accommodating and courteous the staff are, noting that they are eager to assist and make everyone feel welcome. The front desk personnel, in particular, have been described as stellar and fabulous, contributing to a smooth and enjoyable experience. Overall, the hotel's team stands out for their exceptional friendliness and helpfulness, making for a delightful guest experience.

Pool
The Hilton Garden Inn Niagara-on-the-Lake features an indoor pool that has garnered a largely positive response from guests. Described as beautiful, large and well-maintained, many visitors appreciated its cleanliness and found it an enjoyable facility with numerous mentions of the pool and hot tub being highlights of their stay. Families, in particular, noted that children loved the pool, adding to the overall enjoyment of their visit.

Despite its praise, some guests mentioned that the pool area could benefit from modern updates and improvements in cleanliness. The pool's temperature was noted to be cooler than expected on occasion and its size, although generally satisfactory, seemed small to a few reviewers. A minor downside was that a few visitors encountered bugs in the pool area.

In summary, while there are some minor areas for improvement, the pool and hot tub at Hilton Garden Inn Niagara-on-the-Lake provided most guests with a positive and relaxing experience, enhancing their stay at the hotel.

Parking
The parking situation at Hilton Garden Inn Niagara-on-the-Lake is generally well-received. Many guests appreciate the availability of free parking, noting that there is plenty of space most of the time. Some travelers highlighted the convenience of having an EV charger available. However, a few found parking more challenging when the lot was being paved and another guest mentioned a preference for being closer to the Shaw Festival. Overall, the ample free parking is a positive aspect of staying at this hotel.


Yes, Hilton Garden Inn Niagara-on-the-Lake has pool(s) that belong to one or more of the following categories: Indoor Pool.

No, a spa isn't available at Hilton Garden Inn Niagara-on-the-Lake.

Yes, Hilton Garden Inn Niagara-on-the-Lake welcomes dogs.

Yes, parking facilities are available at Hilton Garden Inn Niagara-on-the-Lake.

Yes, Hilton Garden Inn Niagara-on-the-Lake has a gym.

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