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Summary of reviewsHotel Vila Suíça 1818 is lauded for its picturesque and strategic location, providing a serene retreat amidst lush natural settings while ensuring easy access to downtown Nova Friburgo and nearby attractions. The combination of verdant surroundings and proximity to urban amenities offers visitors the best of both nature and city life. The hotel boasts well-maintained facilities and spacious rooms, creating an inviting atmosphere complemented by the calming sounds of nearby streams and waterfalls.
The breakfast experience at the hotel is highly satisfying, featuring a well-served and abundant selection of fresh and high-quality items such as cold cuts, juices, breads and cakes. There are delightful touches like live saxophone music that enhance the experience despite minor criticisms about variety and replenishment.
Dining at the hotel is a unique experience, particularly in the medieval-themed restaurant with its cozy ambiance and live music. The on-site tavern and pool bar are popular for their craft beer and gourmet snacks. However, limited service hours and the need for prior booking for the restaurant are noted as areas for improvement.
Rooms at Hotel Vila Suíça 1818 are highly praised for their spaciousness, cleanliness and modern amenities, although minor issues such as musty smells and compact bathrooms are sometimes mentioned. The dedication to exceptional housekeeping ensures a consistently clean and pleasant environment throughout the hotel.
The staff at the hotel is frequently commended for their attentiveness, friendliness and professionalism, significantly enhancing the overall guest experience. Highlighted individuals like Geyso, Carlos and Flávia receive special praise for their outstanding service.
While the hotel's Wi-Fi service receives mixed reviews with many guests pointing out issues regarding stability and speed, some find it sufficient for their needs. The gym offers basic amenities and a sauna but could benefit from better equipment and maintenance.
The pool facilities, including indoor and outdoor options with heated pools, are generally well-received, although some guests have noted concerns about cleanliness and limited operating hours. Despite these, the pools are praised for their warmth and relaxation benefits.
Family travel is well-accommodated with inviting outdoor spaces, playgrounds and activities for children, making it an ideal destination for family-oriented vacations. The parking facilities are appreciated for being ample and accessible, though some confusion about organization and signage is noted.
Overall, Hotel Vila Suíça 1818 stands out for its tranquil and strategically advantageous location, comfortable and clean accommodations, excellent breakfast offerings and commendable staff, making it a recommended destination for a relaxing and convenient stay.
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