Mercure Rio de Janeiro Nova Iguaçu
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Summary of reviewsMercure Rio de Janeiro Nova Iguaçu is situated in the heart of Nova Iguaçu, offering guests easy access to Pedreira shopping mall, local markets, restaurants, bars and various amenities such as pharmacies and supermarkets. The hotel’s central location provides convenience for those attending local events and enjoying the bustling nightlife, which contributes to a sense of safety after dark.
Guests commend the accommodations for their cleanliness and comfort with spacious rooms featuring large, comfortable beds and pleasant balconies. The extensive amenities include a large swimming pool, well-structured refrigerators and quality bedding. The hotel staff, frequently highlighted for their politeness and helpful service, significantly enhance the guest experience. Rich breakfasts, although sometimes criticized for cost and variety and excellent customer service round out the positive aspects of this centrally located hotel.
Breakfast at the hotel receives mixed feedback. While many guests enjoy the delicious and varied offerings, including fruits, juices and breads, others find it expensive and lacking in value. Some guests have experienced issues with the breakfast not being restocked promptly or encountering poor-quality items.
The hotel's restaurant is praised for its excellent meal options and delightful dishes, particularly when dining by the pool. However, some guests have found the service slow and noted high prices. The restaurant’s limited hours, including being closed on Mondays and the absence of room service, have inconvenienced some guests.
The rooms are largely appreciated for their spaciousness and comfort with high standards of cleanliness. Guests have particularly praised the bedding and bathrooms, although there are occasional mentions of maintenance issues and noise disturbances from neighboring areas.
Cleanliness is generally a strong point with many guests noting the hotel’s spotless environment and well-maintained facilities. However, certain lapses have been reported, such as moldy walls and insufficient housekeeping.
The staff at Mercure Rio de Janeiro Nova Iguaçu are consistently described as polite, kind and attentive, contributing significantly to the positive experience of staying at the hotel. Specific staff members are often highlighted for their exceptional service and overall, the staff's dedication to hospitality leaves a favorable impression.
Wi-Fi at the hotel has been noted as satisfactory by some guests but also frequently criticized for its instability and slow speeds. The gym is generally well-regarded for being well-equipped and useful, while the pool receives mixed feedback—some finding it clean and inviting, others noting issues with maintenance and unavailability.
The parking service is available but comes with an additional cost and has received mixed reviews. Some guests appreciate the convenience, while others find it expensive and occasionally inefficient, especially with the valet service during peak times.
The hotel is deemed family-friendly with a pleasant atmosphere and suitable accommodations for families. The beds are mostly praised for their comfort and size, although some inconsistencies in mattress quality have been noted.
Overall, Mercure Rio de Janeiro Nova Iguaçu aligns well with a four-star rating, providing high-quality amenities and superior service, particularly for business travelers who find it a top option in the area. While there are areas for improvement, particularly with breakfast and Wi-Fi, the hotel generally meets the standard expected of a Mercure property.
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Guests commend the accommodations for their cleanliness and comfort with spacious rooms featuring large, comfortable beds and pleasant balconies. The extensive amenities include a large swimming pool, well-structured refrigerators and quality bedding. The hotel staff, frequently highlighted for their politeness and helpful service, significantly enhance the guest experience. Rich breakfasts, although sometimes criticized for cost and variety and excellent customer service round out the positive aspects of this centrally located hotel.
Breakfast at the hotel receives mixed feedback. While many guests enjoy the delicious and varied offerings, including fruits, juices and breads, others find it expensive and lacking in value. Some guests have experienced issues with the breakfast not being restocked promptly or encountering poor-quality items.
The hotel's restaurant is praised for its excellent meal options and delightful dishes, particularly when dining by the pool. However, some guests have found the service slow and noted high prices. The restaurant’s limited hours, including being closed on Mondays and the absence of room service, have inconvenienced some guests.
The rooms are largely appreciated for their spaciousness and comfort with high standards of cleanliness. Guests have particularly praised the bedding and bathrooms, although there are occasional mentions of maintenance issues and noise disturbances from neighboring areas.
Cleanliness is generally a strong point with many guests noting the hotel’s spotless environment and well-maintained facilities. However, certain lapses have been reported, such as moldy walls and insufficient housekeeping.
The staff at Mercure Rio de Janeiro Nova Iguaçu are consistently described as polite, kind and attentive, contributing significantly to the positive experience of staying at the hotel. Specific staff members are often highlighted for their exceptional service and overall, the staff's dedication to hospitality leaves a favorable impression.
Wi-Fi at the hotel has been noted as satisfactory by some guests but also frequently criticized for its instability and slow speeds. The gym is generally well-regarded for being well-equipped and useful, while the pool receives mixed feedback—some finding it clean and inviting, others noting issues with maintenance and unavailability.
The parking service is available but comes with an additional cost and has received mixed reviews. Some guests appreciate the convenience, while others find it expensive and occasionally inefficient, especially with the valet service during peak times.
The hotel is deemed family-friendly with a pleasant atmosphere and suitable accommodations for families. The beds are mostly praised for their comfort and size, although some inconsistencies in mattress quality have been noted.
Overall, Mercure Rio de Janeiro Nova Iguaçu aligns well with a four-star rating, providing high-quality amenities and superior service, particularly for business travelers who find it a top option in the area. While there are areas for improvement, particularly with breakfast and Wi-Fi, the hotel generally meets the standard expected of a Mercure property.
Family Friendly Hotel
Dog Friendly Hotel
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel with Outdoor Pool
Guest Reviews
Set right in the heart of Nova Iguaçu, Mercure Rio de Janeiro Nova Iguaçu boasts a prime location, making it an attractive choice for travelers. The hotel is conveniently close to the Pedreira shopping mall, local markets, a variety of restaurants, bars and even a bakery. Guests appreciate the easy access to nearby amenities, including pharmacies, supermarkets and public transportation options like the bus and train stations. The bustling nightlife, filled with dining and leisure options, adds to the area's appeal, contributing to a sense of safety after dark. The hotel's strategic positioning also provides convenience for those attending local events or needing quick accommodation.
The accommodations are described as clean, comfortable and well-equipped with amenities that include a large swimming pool, spacious rooms with comfortable beds and a nice balcony. The hotel staff receives commendations for their polite and helpful service, enhancing the overall guest experience. Rich breakfasts and excellent customer service round out the positive aspects of staying at this centrally located hotel, making it a top recommendation for visitors who prioritize convenience and accessibility.
Mercure Rio de Janeiro Nova Iguaçu receives mixed feedback regarding its breakfast offerings. On a positive note, many guests highlight the breakfast as very good, delicious and even exceptional. The variety of options, including fruits, juices and breads, has been noted as plentiful and well-served. Some guests praised the presentation and taste, describing it as delicious, sensational and rich in choices. The attentiveness of certain staff members, like Cícero, also receives commendation.
However, several reviews point out that the breakfast is not included in the room rate and is considered expensive by numerous guests. Some express dissatisfaction with the value for the price paid, mentioning that the breakfast offers few options, does not get restocked promptly or includes some poor-quality items like overripe fruits and hard croissants. The absence of the breakfast due to pandemic restrictions and the need for better quality at a more affordable price are also mentioned.
Overall, while there are strong points in terms of variety and quality, the cost and inclusion of breakfast could be areas for potential improvement.
The Mercure Rio de Janeiro Nova Iguaçu garners positive remarks for its restaurant's excellent options and delicious dishes, appealing to guests with a variety of meal choices to satisfy diverse palates. Diners have enjoyed meals by the pool, adding a pleasant ambiance to their dining experience. However, some reviews indicate that the restaurant's service can be slow with food sometimes taking more than 40 minutes to arrive. Additionally, there's feedback on the high pricing, leading some guests to prefer dining elsewhere.
The restaurant doesn't operate 24/7 and is closed on Mondays, which may inconvenience some guests. Moreover, the lack of room service limits dining flexibility. Some guests have voiced dissatisfaction with certain aspects, such as meals served with plastic utensils and the absence of dining options during specific times like New Year's Eve. Despite these concerns, many agree that the restaurant offers good meal options and has the potential for a pleasant dining experience if logistical drawbacks are addressed.
The guest reviews for 'Mercure Rio de Janeiro Nova Iguaçu' largely commend the comfort and spaciousness of the rooms. Many visitors appreciated the large, comfortable beds and mentioned that the rooms were clean upon arrival, often highlighting the spotless and well-organized environment. The rooms were frequently described as spacious with some noting a pleasant view of the city or pool from their accommodation. The well-structured refrigerator and quality of the room service, deemed impressive and impeccable, also received praise.
The bathrooms, particularly the showers, were highlighted as spectacular. Despite these positive remarks, there were occasional mentions of cleanliness issues, such as hair on furniture and general maintenance concerns like dirty walls, mold spots and leaking air conditioning units. Some guests noted that the rooms lacked sufficient lighting and soundproofing and there were occasional complaints about noise from neighboring areas or inadequate room cleaning during their stay.
Overall, the rooms at Mercure Rio de Janeiro Nova Iguaçu are thought to provide a comfortable and spacious experience with significant highlights on the cleanliness and quality of the bedding and facilities. However, some maintenance and noise issues were pointed out by a few guests.
Mercure Rio de Janeiro Nova Iguaçu presents a mixed experience when it comes to their beds, focusing primarily on size and comfort. Many guests appreciated the large and spacious beds, describing them as 'immense', 'wonderful king beds' and 'super comfortable.' Most reviews leaned towards these beds being comfortable, well-made and conducive to a good night's sleep.
Nonetheless, there were several critiques highlighting inconsistent mattress quality. Complaints about beds being 'very soft and uncomfortable' or having 'uneven mattresses' and 'gaps in the middle' suggest variability in guest experiences. There were also mentions of issues such as 'worn-out mattresses', 'short bed sheets' and beds with 'noisy' or 'sunken' features.
Despite these concerns, the general sentiment remains positive about their bed comfort, albeit with significant room for improvement.
Mercure Rio de Janeiro Nova Iguaçu has received mixed feedback regarding its cleanliness. On the positive side, many guests praised the hotel for its very clean rooms, spotless cleaning and impeccable hygiene. Several reviews mentioned that the environment was exceptionally clean with particular attention to cleanliness maintained throughout the stay. Guests frequently highlighted the clean sheets, tidy rooms and the overall great cleanliness of the hotel.
However, there were notable exceptions where guests reported issues such as dirty rooms, poorly cleaned bathrooms and old, moldy bathroom walls. Some found the shower box and room curtains to be less than spotless, while others cited instances of a bad odor and insufficient housekeeping. Despite these concerns, when staff were approached about cleanliness issues, they responded promptly and efficiently.
In summary, while the general atmosphere and many of the rooms at Mercure Rio de Janeiro Nova Iguaçu are maintained to a high standard of cleanliness, there are occasional lapses that suggest room for improvement in housekeeping consistency.
The staff at Mercure Rio de Janeiro Nova Iguaçu consistently receives high praise for their exceptional service and attentiveness. Guests frequently commend the reception staff for their politeness, helpfulness and high-quality service, setting a standard of hospitality that enhances the overall guest experience. Employees are described as polite, kind and communicative, ensuring that interactions are warm and professional.
Specific staff members, such as Miss Matilde and Mr. Severino, are noted for their excellent housekeeping and service at breakfast, respectively. Valet service and attentive lifeguards further add to the positive impressions. Despite some isolated reports of inattentiveness and confusion at checkout, the general consensus reflects a team that strives to accommodate guests' needs and provide a welcoming environment.
The hotel also benefits from a nicely arranged management and super clean facilities, contributing to a comfortable and pleasant stay. Some guests have pointed out rude or untrained staff interactions, but these instances appear exceptions in a setting where service is otherwise described as exemplary and considerate.
Overall, the staff's dedication to hospitality leaves a favorable impression, making Mercure Rio de Janeiro Nova Iguaçu a recommended destination for travelers seeking attentive service and a warm welcome.
The Mercure Rio de Janeiro Nova Iguaçu offers Wi-Fi access throughout the building with some guests noting that it was available and the connection was satisfactory. However, there have been multiple reports of weak and unstable Wi-Fi, including issues such as slow speeds, frequent disconnections and signals not reaching some guests adequately. While some visitors found the Wi-Fi to be very good, others experienced significant difficulties, including problems with internet availability and TV channels freezing. Overall, the internet service at this hotel appears to be inconsistent, ranging from acceptable to poor depending on the guest's experience.
The gym at the Mercure Rio de Janeiro Nova Iguaçu has garnered largely positive remarks from guests, who found it complete and well-equipped. The facility is described as useful and in good condition with various visitors appreciating its availability. While some noted that the gym area seemed tired, the overall feedback indicates that it is a helpful amenity that generally meets guests' fitness needs. Alongside the gym, the presence of a sauna adds to the positive experience.
The pool at Mercure Rio de Janeiro Nova Iguaçu has received mixed feedback from guests. The positives highlight that the pool is large, as shown in the photos and many describe it as clean with a pleasant swimming area that is well-kept and in good condition. Guests have found it to be a nice, good and even great swimming pool at times with clean waters and an inviting surrounding area.
However, there are several mentions of the pool area needing better upkeep and care with some guests noting that it looked a bit abandoned or was not available for use at all. Issues with water temperature being too high and uncomfortable were also pointed out. Despite these occasional drawbacks, when operational and well-maintained, the pool area contributes positively to the overall guest experience.
Mercure Rio de Janeiro Nova Iguaçu offers a parking service, but it comes with an additional fee. While parking is available and provided, it is not included in the room reservation and is managed separately from the hotel. Guests have mixed feelings about the parking arrangement, highlighting that it is a paid service with some considering it to be expensive. There are mentions of having to park the car at the entrance of the building and concerns about the garage being well-preserved yet costly.
The valet service, while available, has received criticism for inefficiency, particularly because of insufficient space during peak times such as check-in and check-out and some confusion regarding daily fees. It has been noted that the valet staff occasionally lack clarity on the parking charges, which can lead to extra fees being applied.
Overall, the convenience of having a parking service is appreciated, but the additional cost and occasional logistical issues have left some guests wishing it were better integrated into their stay.
Mercure Rio de Janeiro Nova Iguaçu offers guests a warm and welcoming experience, ideal for family stays. The hotel is praised for its family-friendly environment and suitable accommodations that cater to the needs of families. Visitors frequently mention the cheerful and pleasant atmosphere, which contributes to an overall wonderful experience for the entire family. The spacious rooms are appreciated, often highlighted for their comfort and extra amenities such as additional pillows. Despite some concerns about cost, the positive environment and family-oriented focus make it a pleasant choice for those traveling with children.
Mercure Rio de Janeiro Nova Iguaçu delivers a service and experience that aligns well with a four-star rating, offering high-quality amenities and superior service. The hotel's facilities are spacious, tidy and well-maintained, contributing positively to the overall impression. Although a few guests felt the quality veered more toward three stars and noted that the price might be higher than justified, the general consensus is that the hotel provides good comfort and structure. Accommodations are especially recommended for business travelers who find it to be the best option in the area. While some noted the quality falls short compared to other Mercure locations, it still meets the standard expected of a Mercure property.
Mercure Rio de Janeiro Nova Iguaçu offers a range of business facilities that cater to professional needs effectively. The property includes conference rooms, meeting rooms and a business center suitable for various business functions and reunions. The location is advantageous with multiple transportation options available around. Despite some concerns such as street noise and occasional cleanliness issues, the overall amenities like business rooms and the business use of the swimming pool provide convenience for business travelers. The reception services, including late checkout options, further add to the flexibility and appeal for professionals attending meetings and conferences at the hotel.
The Mercure Rio de Janeiro Nova Iguaçu hotel offers notable accessibility features catering to guests with disabilities. Reviewers have highlighted the presence of wheelchair accessibility, fully accessible rooms and a disabled-friendly environment. Guests also appreciated the efforts made with extra steps for accessibility and available disabled access. However, some concerns were raised about certain areas lacking ramps and general access being unsatisfactory due to a lack of signs. Overall, while the hotel excels in providing significant accommodations for disabled guests, some areas still require improvement to ensure complete accessibility.
The outdoor pool at Mercure Rio de Janeiro Nova Iguaçu is a highlight for guests, frequently described as nice and large, matching its online photos. Surrounded by good shade and offering an appealing view, the pool area provides a pleasant and relaxing experience. Despite some concerns about the early closing time of 6 pm and occasional delays in cleaning, the overall service maintains a clean environment. The pool is equipped to offer fun and relaxation, catering to different temperature preferences. Although there are mentions of it appearing somewhat neglected at times, it generally stands out as a great feature of the hotel for those looking to unwind outdoors.
Mercure Rio de Janeiro Nova Iguaçu provides an excellent area for guests traveling with their pets, making it a pet-friendly choice for those visiting the city. The warm environment and great services contribute to a welcoming atmosphere for both pets and their owners. Travelers highlight that the hotel accepts pets, including dogs, which are specifically mentioned as being allowed.
However, several guests noted that the pet fee is high and not clearly communicated beforehand, which may be a point of consideration for budget-conscious travelers. Some reviews mentioned issues like hallways smelling of pet food and animals or being disturbed by dog barking, indicating areas where the pet-friendly facilities might be improved. Despite these drawbacks, the overall consensus is positive with many appreciating the hotel's policy of allowing pets, providing a convenient option for guests who wish to bring their furry friends along.
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Location
The accommodations are described as clean, comfortable and well-equipped with amenities that include a large swimming pool, spacious rooms with comfortable beds and a nice balcony. The hotel staff receives commendations for their polite and helpful service, enhancing the overall guest experience. Rich breakfasts and excellent customer service round out the positive aspects of staying at this centrally located hotel, making it a top recommendation for visitors who prioritize convenience and accessibility.
Breakfast
However, several reviews point out that the breakfast is not included in the room rate and is considered expensive by numerous guests. Some express dissatisfaction with the value for the price paid, mentioning that the breakfast offers few options, does not get restocked promptly or includes some poor-quality items like overripe fruits and hard croissants. The absence of the breakfast due to pandemic restrictions and the need for better quality at a more affordable price are also mentioned.
Overall, while there are strong points in terms of variety and quality, the cost and inclusion of breakfast could be areas for potential improvement.
Dinner
The restaurant doesn't operate 24/7 and is closed on Mondays, which may inconvenience some guests. Moreover, the lack of room service limits dining flexibility. Some guests have voiced dissatisfaction with certain aspects, such as meals served with plastic utensils and the absence of dining options during specific times like New Year's Eve. Despite these concerns, many agree that the restaurant offers good meal options and has the potential for a pleasant dining experience if logistical drawbacks are addressed.
Rooms
The bathrooms, particularly the showers, were highlighted as spectacular. Despite these positive remarks, there were occasional mentions of cleanliness issues, such as hair on furniture and general maintenance concerns like dirty walls, mold spots and leaking air conditioning units. Some guests noted that the rooms lacked sufficient lighting and soundproofing and there were occasional complaints about noise from neighboring areas or inadequate room cleaning during their stay.
Overall, the rooms at Mercure Rio de Janeiro Nova Iguaçu are thought to provide a comfortable and spacious experience with significant highlights on the cleanliness and quality of the bedding and facilities. However, some maintenance and noise issues were pointed out by a few guests.
Beds
Nonetheless, there were several critiques highlighting inconsistent mattress quality. Complaints about beds being 'very soft and uncomfortable' or having 'uneven mattresses' and 'gaps in the middle' suggest variability in guest experiences. There were also mentions of issues such as 'worn-out mattresses', 'short bed sheets' and beds with 'noisy' or 'sunken' features.
Despite these concerns, the general sentiment remains positive about their bed comfort, albeit with significant room for improvement.
Cleanliness
However, there were notable exceptions where guests reported issues such as dirty rooms, poorly cleaned bathrooms and old, moldy bathroom walls. Some found the shower box and room curtains to be less than spotless, while others cited instances of a bad odor and insufficient housekeeping. Despite these concerns, when staff were approached about cleanliness issues, they responded promptly and efficiently.
In summary, while the general atmosphere and many of the rooms at Mercure Rio de Janeiro Nova Iguaçu are maintained to a high standard of cleanliness, there are occasional lapses that suggest room for improvement in housekeeping consistency.
Staff
Specific staff members, such as Miss Matilde and Mr. Severino, are noted for their excellent housekeeping and service at breakfast, respectively. Valet service and attentive lifeguards further add to the positive impressions. Despite some isolated reports of inattentiveness and confusion at checkout, the general consensus reflects a team that strives to accommodate guests' needs and provide a welcoming environment.
The hotel also benefits from a nicely arranged management and super clean facilities, contributing to a comfortable and pleasant stay. Some guests have pointed out rude or untrained staff interactions, but these instances appear exceptions in a setting where service is otherwise described as exemplary and considerate.
Overall, the staff's dedication to hospitality leaves a favorable impression, making Mercure Rio de Janeiro Nova Iguaçu a recommended destination for travelers seeking attentive service and a warm welcome.
Wi-Fi
Gym
Pool
However, there are several mentions of the pool area needing better upkeep and care with some guests noting that it looked a bit abandoned or was not available for use at all. Issues with water temperature being too high and uncomfortable were also pointed out. Despite these occasional drawbacks, when operational and well-maintained, the pool area contributes positively to the overall guest experience.
Parking
The valet service, while available, has received criticism for inefficiency, particularly because of insufficient space during peak times such as check-in and check-out and some confusion regarding daily fees. It has been noted that the valet staff occasionally lack clarity on the parking charges, which can lead to extra fees being applied.
Overall, the convenience of having a parking service is appreciated, but the additional cost and occasional logistical issues have left some guests wishing it were better integrated into their stay.
Family
4 Star
Business
Accessible
Outdoor Pool
Dog Friendly
However, several guests noted that the pet fee is high and not clearly communicated beforehand, which may be a point of consideration for budget-conscious travelers. Some reviews mentioned issues like hallways smelling of pet food and animals or being disturbed by dog barking, indicating areas where the pet-friendly facilities might be improved. Despite these drawbacks, the overall consensus is positive with many appreciating the hotel's policy of allowing pets, providing a convenient option for guests who wish to bring their furry friends along.
Yes, Mercure Rio de Janeiro Nova Iguaçu has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Mercure Rio de Janeiro Nova Iguaçu.
Yes, Mercure Rio de Janeiro Nova Iguaçu welcomes dogs.
Yes, parking facilities are available at Mercure Rio de Janeiro Nova Iguaçu.
Yes, Mercure Rio de Janeiro Nova Iguaçu has a gym.
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