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Summary of reviewsPenzion Crystal receives generally positive reviews from guests, particularly for its prime location and friendly staff. Nestled near the mountains and within close proximity to essential amenities like tourist trails, ski slopes, grocery stores, the tram and the train station, the guesthouse serves as an ideal base for nature lovers and those planning mountainous adventures.
The breakfast at Penzion Crystal is another highlight with many guests describing it as very good, excellent and delicious. The buffet-style meal offers a diverse and plentiful selection of food, ensuring that guests can start their day well-fed. The owner's personal touch, especially in warming milk for children, is often appreciated. However, some guests noted minor issues such as the need for more fruit options and better replenishment of the buffet items.
The rooms receive mixed feedback with cleanliness and the accuracy of the room photos being praised. Guests appreciate the comfortable mattresses and the spaciousness of some rooms, particularly the apartments. However, some find the rooms small and cramped and the furnishings basic. A few guests also commented on worn-out mattresses, cold rooms and poorly designed passageways.
Cleanliness is generally a strong point for Penzion Crystal with guests frequently commenting on the tidy, modern and fragrant rooms. The bedding, towels and kitchenettes are well-maintained, adding to the overall pleasant atmosphere. There are occasional remarks about bathroom cleanliness and signs of mold on tiles, but these are relatively minor issues.
The staff at Penzion Crystal consistently receive high marks for their friendliness and willingness to help. Guests appreciate the accommodating nature of the staff, smooth check-in process and the personal touches in service. Despite some challenges in on-site communication, the staff's dedication to guest comfort is evident.
However, the Wi-Fi service at Penzion Crystal is a point of contention. While some areas have a good signal, many guests report weak or non-functional connectivity, particularly in certain rooms. This inconsistency in Wi-Fi reliability means guests may encounter connectivity issues depending on their room location.
In terms of beds, opinions are divided. Some guests find the beds comfortable and appreciate the soft mattresses, while others report issues such as squeaky frames and worn-out mattresses, indicating a need for updates to ensure a consistently comfortable sleeping experience.
Overall, Penzion Crystal offers a pleasant and convenient stay with clean accommodations, friendly staff and a prime location for exploring the mountains, though there is room for improvement in certain areas like room size, Wi-Fi connectivity and bed quality.
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