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Summary of reviewsRoyal Valentina Castle is set in a beautiful and peaceful location, offering breathtaking views of the Pirin mountain and surrounded by a tranquil forest and thermal baths. Guests are charmed by the clean air and lovely garden that enhance the overall tranquility of the stay. Conveniently located just a short drive from the nearest village, the castle also offers convenient parking.
The breakfast experience is somewhat mixed but leans toward positive. Many guests commend the rich, diverse and delicious buffet, though some have experienced issues like modest variety and delays in food availability. Conversely, the dining experience at dinner receives high praise for exceptional cuisine, large portions and freshly prepared meals.
Rooms at Royal Valentina Castle are well-received for their spaciousness, cleanliness and luxurious comfort. Guests appreciate the elegant interiors and large terraces, although some minor issues like dim lighting and occasional bathroom cleanliness concerns have been noted. The overall impression remains very positive.
Cleanliness is a strong point for the castle with most areas including rooms, common spaces, pools and the spa, being exceptionally clean and well-maintained. While there are occasional complaints about dirty bathrooms and broken fixtures, the overall consensus points to commendable hygiene standards.
The staff at Royal Valentina Castle are consistently praised for their friendliness, helpfulness and professional service. Guests feel well cared for and value the polite and responsive nature of the team.
The spa is highly praised for its cleanliness, cozy atmosphere and well-maintained facilities, including a popular indoor pool with warm water. The various spa amenities, such as saunas and jacuzzis, provide a rejuvenating experience.
The pools, both indoor and outdoor, are appreciated for their cleanliness and pleasant conditions. While the indoor and thermal pools receive consistent praise for their warm water, some guests have noted that the large internal pool and outdoor pools can have cold water with occasional maintenance issues in the outdoor pools.
Overall, Royal Valentina Castle is lauded for its impressive location, high-quality dining experiences, comfortable and clean accommodations, excellent service and rejuvenating spa facilities, offering guests a memorable and tranquil retreat. Show more
Read review summaries for all categories
Categories
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool Private Pool
Name of the pool:Indoor
Location of the pool:Indoor pool
Is it a pool of special type?
Heated pool
Pool minimum depth:1,40 m
Pool maximum depth:1,50 m
Pool maximum length:12 m
When is the pool open?All year
Opening hours:09:00 - 08:00
Pool heating period:All year
The pool also has:
Jacuzzi / Hot tub / Bubbling whirlpool
Around the pool, there are also available:
Showers
Lockers
WC
Changing facilities
Sunbeds
Umbrellas
Spa facilities
Sauna
Shop selling swimsuits, goggles etc.
The water of the pool is sanitized using:
Minerals
Are there written rules guests should follow before entering the pool?Yes
Is the pool accessible to persons with disabilities?No
Queen Room with Garden ViewOffering free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. This double room is air-conditioned and features a seating area with a flat-screen TV, a private entrance, a wardrobe, a sofa, as well as parquet floors. The unit offers 1 bed.
Suite with Pool ViewFeaturing a private entrance, this air-conditioned suite is comprised of 1 bedroom and 1 bathroom with a bath and a shower. A seating area with a flat-screen TV, a wardrobe and a terrace are featured in this suite. The unit offers 1 bed.
Presidential SuiteThis suite's special feature is the hot tub. Boasting a private entrance, this spacious suite also includes 1 bedroom, a seating area and 1 bathroom with a bath and a shower. Featuring a terrace, this suite also offers air conditioning, a wardrobe and a flat-screen TV. The unit has 1 bed.
One-Bedroom VillaBoasting a private entrance, this air-conditioned villa comes with 1 living room, 1 separate bedroom and 1 bathroom with a shower and a hairdryer. The villa has parquet floors, a seating area with a flat-screen TV, a wardrobe, a sofa, as well as heating. The unit has 2 beds.
Deluxe Double RoomThe spacious double room offers air conditioning, a private entrance, as well as a private bathroom featuring a bath and a shower. Boasting a terrace, this double room also features a seating area, a wardrobe and a flat-screen TV. The unit offers 1 bed.
Standard Double RoomProviding free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. Featuring a terrace, this double room also provides air conditioning, a private entrance and a flat-screen TV. The unit offers 1 bed.
About Royal Valentina Castle
License: 201336027
Guest Reviews
9.1
Excellent
Location
Royal Valentina Castle boasts a beautiful and peaceful location, offering expansive views that are nothing short of exceptional. Guests frequently highlight the breathtaking outlook towards the Pirin mountain, describing it as unique and perfect. The hotel is conveniently nestled in the middle of a forest, surrounded by thermal baths, which adds to its charm.
Visitors appreciate the clean air and the beautiful garden that adds tranquility to their stay. For those interested in exploring, the location is just a 5-10 minute drive from the nearest village, where walking trails and diverse mountain activities abound. The availability of convenient parking further enhances the appeal of this awesome destination.
Breakfast
The breakfast experience at the Royal Valentina Castle presents a mixed bag according to recent guest reviews. On the positive side, many guests appreciate the rich breakfast buffet, describing it as excellent, lovely and very diverse. There is a variety of delicious options available, which some guests enjoyed not just in the morning, but also in the restaurant for lunch and dinner.
However, other reviews paint a different picture. Some guests were disappointed by the breakfast experience, mentioning that it could be modest with limited variety and sometimes even poor or awful. There were also instances of the breakfast running out 30-50 minutes before it was scheduled to end, causing inconvenience. Additionally, some guests noted that breakfast was served much later than the announced time and there was occasionally a wait for food.
Overall, while some guests found the breakfast offerings at Royal Valentina Castle to be superb, varied and satisfying, others felt it left much to be desired both in terms of variety and service timing.
Dinner
Royal Valentina Castle offers a dining experience that receives high praise from guests. The restaurant is consistently described as exceptional with many highlighting the very good and good cuisine. Guests appreciate the delicious food, noting that it is not only tasty but also freshly prepared and cooked to perfection. Large portions are another positive aspect frequently mentioned. A standout dining option is the a la carte dinner, which has been described as exceptional. While there were some comments about the food not being tasty, the majority of the feedback emphasizes the amazing and delicious dining experience at the restaurant.
Rooms
Royal Valentina Castle's rooms have received considerable praise for their cleanliness and spaciousness. Guests frequently describe the rooms as very clean and spacious, comfortable and luxurious. Many have highlighted the sizable nature of the accommodations, making them ideal for various occupancies, including triple occupancy. The aesthetic and comfort levels of the rooms have been positively noted with some guests mentioning beautiful interiors and super spacious terraces. Additionally, the hotel offers great room options, pairing them with delicious food and good wine selections.
However, a few shortcomings have been observed. Some reviews mentioned that certain rooms had dim lighting and that the bathroom cleanliness was not always up to standard. Stains on the sheets were also reported by some guests. Despite these minor inconveniences, the overall impression of the rooms at Royal Valentina Castle leans heavily towards the positive with consistent comments about the clean, large and comfortable spaces they provide.
Cleanliness
Royal Valentina Castle generally receives high marks for its cleanliness. Most guests found the hotel to be exceptionally clean with rooms that are consistently tidy and well-maintained. Visitors frequently mention the pristine state of the common areas, including the spacious and impeccable terrace and summary. The pools and the spa center also receive praise for their good hygiene standards. The atmosphere is described as clean and peaceful, enhancing the overall stay experience. Despite these positive reviews, there are occasional mentions of neglect in certain areas with specific complaints about dirty bathrooms and broken fixtures in some rooms. Nevertheless, the overall consensus is that the cleanliness of Royal Valentina Castle is commendable.
Staff
The Royal Valentina Castle boasts an exceptional staff, consistently praised for their friendliness and welcoming nature. Guests frequently highlight the staff’s kindness, helpfulness and positive attitudes. The team, described as polite and responsive, ensures excellent service throughout the stay. Both the restaurant and spa services receive specific commendations for outstanding attention and efficiency. Overall, the staff creates a pleasant and accommodating atmosphere, making guests feel well cared for and valued.
Spa
Royal Valentina Castle's spa receives high praise from its guests for being beautiful, clean and well-maintained. The indoor pool is often highlighted as a standout feature with guests appreciating its warm water. The spa area is described as decent, cozy and in very good condition, providing a relaxing and comfortable atmosphere. Visitors also enjoy the various facilities offered, including the sauna, indoor and outdoor jacuzzis and access to mineral water. Overall, the spa at Royal Valentina Castle ensures a wonderful and rejuvenating experience.
Pool
Royal Valentina Castle offers a variety of pool options that have been frequently appreciated for their cleanliness and well-maintained condition. Guests have found the pools to be very good with some highlighting the pleasant and warm water, particularly in the spa and thermal pools. The indoor pool is often described as beautiful, contributing to an overall wonderful stay for many visitors.
However, there are some mixed reviews regarding the pool temperatures. While the warm pool water in the indoor and thermal pools is praised, others have noted that the water in the big internal pool can be cold, especially for children. Additionally, the outdoor pools have received some criticism with mentions of cold water temperatures and one review noting the outdoor pool being dirty and non-functional during their stay.
Overall, the variety and cleanliness of the pools are major strengths, though the temperature and maintenance of the outdoor pools could see improvement.
Yes, Royal Valentina Castle has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Private Pool. For more information, read the answers to the Pool questionnaire
Yes, a spa is available at Royal Valentina Castle.
No, Royal Valentina Castle doesn't allow dogs.
Yes, parking facilities are available at Royal Valentina Castle.