Hilton Orlando Buena Vista Palace - Disney Springs Area
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Summary of reviewsThe Hilton Orlando Buena Vista Palace - Disney Springs Area is highly esteemed for its prime location, conveniently situated near Disney Springs. Guests frequently praise the easy access to shopping, dining and Disney parks, emphasizing a seamless experience for Disney enthusiasts. The hotel's amenities, such as the pool and lazy river, are lauded as perfect for relaxation after a day of adventure, adding to its overall appeal. Easy virtual check-ins and smooth transportation services enhance the convenience of the location.
The breakfast experience offers a mix of commendation and critique. Many guests find the breakfast delicious and plentiful, appreciating the friendly service from the staff. However, the high cost of breakfast and the exclusion from the hotel rate are common points of dissatisfaction. The lower-level deli market provides a convenient alternative for those seeking lighter or quicker options.
Dinner services at the hotel also garner mixed reviews. Positive feedback often centers on the food quality and service at restaurants like Letterpress and Shades, the poolside restaurant. However, some guests note that the dinner menu could use more variety and find the dining options limited and expensive.
The guestrooms are praised for their spaciousness, comfort and pleasant interiors, along with balconies offering beautiful views, including nightly fireworks. Yet, some guests have found the rooms dated and mentioned issues like musty smells, inadequate cleanliness and maintenance problems. The inconsistency in daily housekeeping is another point of concern.
Cleanliness in the hotel receives mixed reviews. While many guests commend the clean facilities, including rooms and public areas like the lobby, others report issues with housekeeping and the need for more thorough cleaning, particularly in the rooms and bathrooms.
The staff receives generally positive remarks for their friendly and professional demeanor, notably from the front desk and valet services. However, there are instances where guests encountered rude or unhelpful behaviors, highlighting a need for improved consistency in customer service.
Wi-Fi services at the hotel have mixed feedback. While some guests found the connectivity satisfactory, others experienced slow and spotty service, indicating room for improvement.
The pool area, especially the lazy river, stands out as a highlight for many guests, providing a fantastic and enjoyable experience, particularly for families with children. The poolside food and beverage services and the cleanliness of the area also receive praise, though suggestions for more maintenance and extended service hours are noted.
The hotel is recognized for its family-friendly environment, offering suites that accommodate larger groups and featuring amenities that cater to families, such as the lazy river and play areas for kids. The proximity to Disney Springs adds value, making it an excellent base for family outings.
The beds receive mixed feedback as well, where some guests find them comfortable, while others criticize the bed size, mattress quality and pillow comfort, suggesting a need for updates in this area.
The hotel's accessibility features are positively reviewed, providing a welcoming environment for guests with disabilities. The accessible rooms and common areas, coupled with the convenient location, enhance the overall experience for those needing special accommodations.
Despite areas needing attention, particularly in room updates and dining variety, the Hilton Orlando Buena Vista Palace - Disney Springs Area remains a favored choice due to its strategic location, family-friendly amenities and enjoyable pool area, making it an attractive option for guests looking to explore the Disney area.
Categories
The breakfast experience offers a mix of commendation and critique. Many guests find the breakfast delicious and plentiful, appreciating the friendly service from the staff. However, the high cost of breakfast and the exclusion from the hotel rate are common points of dissatisfaction. The lower-level deli market provides a convenient alternative for those seeking lighter or quicker options.
Dinner services at the hotel also garner mixed reviews. Positive feedback often centers on the food quality and service at restaurants like Letterpress and Shades, the poolside restaurant. However, some guests note that the dinner menu could use more variety and find the dining options limited and expensive.
The guestrooms are praised for their spaciousness, comfort and pleasant interiors, along with balconies offering beautiful views, including nightly fireworks. Yet, some guests have found the rooms dated and mentioned issues like musty smells, inadequate cleanliness and maintenance problems. The inconsistency in daily housekeeping is another point of concern.
Cleanliness in the hotel receives mixed reviews. While many guests commend the clean facilities, including rooms and public areas like the lobby, others report issues with housekeeping and the need for more thorough cleaning, particularly in the rooms and bathrooms.
The staff receives generally positive remarks for their friendly and professional demeanor, notably from the front desk and valet services. However, there are instances where guests encountered rude or unhelpful behaviors, highlighting a need for improved consistency in customer service.
Wi-Fi services at the hotel have mixed feedback. While some guests found the connectivity satisfactory, others experienced slow and spotty service, indicating room for improvement.
The pool area, especially the lazy river, stands out as a highlight for many guests, providing a fantastic and enjoyable experience, particularly for families with children. The poolside food and beverage services and the cleanliness of the area also receive praise, though suggestions for more maintenance and extended service hours are noted.
The hotel is recognized for its family-friendly environment, offering suites that accommodate larger groups and featuring amenities that cater to families, such as the lazy river and play areas for kids. The proximity to Disney Springs adds value, making it an excellent base for family outings.
The beds receive mixed feedback as well, where some guests find them comfortable, while others criticize the bed size, mattress quality and pillow comfort, suggesting a need for updates in this area.
The hotel's accessibility features are positively reviewed, providing a welcoming environment for guests with disabilities. The accessible rooms and common areas, coupled with the convenient location, enhance the overall experience for those needing special accommodations.
Despite areas needing attention, particularly in room updates and dining variety, the Hilton Orlando Buena Vista Palace - Disney Springs Area remains a favored choice due to its strategic location, family-friendly amenities and enjoyable pool area, making it an attractive option for guests looking to explore the Disney area.
Resort with Lazy River
The Hilton Orlando Buena Vista Palace is a magical resort located just steps away from the Disney Springs area offering a memorable experience with a range of enchanting amenities. Guests can enjoy direct access to Disney Springs via the resort's Skybridge and take advantage of the continuous shuttle service to the four Disney Theme Parks. One of the most relaxing features of the resort is the Float Lagoon pool which is located between the Tower and Island Building. Surrounded by palm trees and tropical landscaping, the spiraling lazy river offers a peaceful and serene atmosphere where guests can drift away in pure relaxation. The Float Lagoon also boasts private poolside cabanas, a kid’s splash pad and a range of floats and sun-care products for guests to use.
Luxury Resort
Resort near Golf Courses
Resort Taking Steps Towards Sustainability
Resort for Honeymoon
Family Friendly Resort
Romantic Resort
Resort near Nightlife Spots
Resort with Swimming Pool
Heated Pool Lazy River Outdoor Pool
Business Resort
Accessible Resort
Resort with Gym
4-Star Resort
Resort with Outdoor Pool
Resort with Heated Pool
Guest Reviews
Nestled in a prime location, Hilton Orlando Buena Vista Palace – Disney Springs Area consistently garners high praise from guests for its unbeatable proximity to Disney Springs and other Disney parks. Visitors rave about the convenience of a short walk to Disney Springs, allowing easy access to shopping, dining and various attractions. The hotel's position offers a stress-free and pleasant stay with many highlighting the seamless experience of walking across a bridge or taking a short drive to reach their favorite destinations within the Disney area.
Additionally, the hotel's strategic placement not only puts guests close to Disney Springs but also ensures straightforward access to other parks, making it a central hub for those looking to explore. The combination of stellar location, helpful staff and comfortable accommodations helps create an ideal stay for Disney enthusiasts. Beyond the parks, the hotel's amenities, such as the pool and lazy river, provide a relaxing retreat after a day of adventure.
The location's convenience extends to various aspects, from easy virtual check-ins to smooth transportation services. Whether walking or driving, guests appreciate the hotel’s central placement in relation to entertainment spots like Lake Buena Vista and local golf courses, augmenting the overall appeal. Ultimately, the Hilton Orlando Buena Vista Palace’s prime location is repeatedly cited as a reason to return, making it a favored choice for those aiming to immerse themselves in the Disney experience with ease and comfort.
Hilton Orlando Buena Vista Palace - Disney Springs Area offers a breakfast experience that has received mixed reviews from guests. The breakfast itself is frequently praised with many guests describing it as fabulous, delicious and featuring a great selection. Some highlighted the buffet style breakfast as being plentiful and complete and the peaceful atmosphere has also been noted.
Guests have appreciated the fantastic and sweet service from the breakfast staff with mentions of specific staff members contributing positively to the experience. The on-site restaurant has been described as nice and the availability of a self-service restaurant allows for a great selection.
However, there are several points of critique. The breakfast is often not included in the hotel rate and is considered by many to be overpriced, even described as insanely ridiculously over priced by some. The hot breakfast received mixed feedback with some finding it very expensive and not very good. Additionally, there were instances where guests had to wait a considerable amount of time for their breakfast order. Some guests have also noted the absence of complimentary beverages like water and coffee.
For those looking for lighter or quicker options, the lower-level deli market provides a convenient alternative with healthy fast breakfasts. Overall, while the breakfast service itself is often commended for its quality and service, the cost and inclusion in the hotel rate are common points of dissatisfaction.
The Hilton Orlando Buena Vista Palace - Disney Springs Area offers a mixed dining experience with excellent feedback for certain meals and venues. Guests particularly enjoyed dining at the Letterpress restaurant, praising the awesome wait staff and overall great experience. Shades, the poolside restaurant, is highlighted as a favorite with specific dishes getting rave reviews. The pool bar also receives positive remarks for its delicious albeit slightly pricey food.
The on-site snack bar is convenient for quick meals after a day at the parks and the inside bar and coffee shop earn points for a nice atmosphere and decent offerings. However, some guests noted that the dinner menu could be more diverse and expressed disappointment over limited dining options and high prices. A few encountered issues such as early restaurant closures and unexpected charges on consumption vouchers. There were also complaints about basic food quality and no late-night dining options. Overall, while the main dining venues are praised for their food and service, improvements in variety and availability could enhance the overall dining experience.
Nestled in the Disney Springs area, Hilton Orlando Buena Vista Palace offers a mix of experiences when it comes to their guestrooms. Many visitors appreciate the spaciousness and comfort of the rooms, highlighting the pleasant and modern interiors and the advantage of having balconies with beautiful views, often capturing nightly fireworks. The rooms tend to be clean and offer essential facilities, providing a good size and comfortable environment to relax in after a day at the parks.
However, some guests noted that the rooms appear dated with furnishings and decor that could use an update. Issues such as musty smells, noisy surroundings and inadequate cleanliness on arrival were reported. Maintenance-related problems were also mentioned, including broken fixtures and worn-out linens. Some found the rooms smaller than expected, while others appreciated the overall space. Additionally, the lack of daily housekeeping unless specifically requested was a point of concern for some.
Overall, despite the convenience and comfort noted by many, the general consensus indicates a need for significant updates and improved maintenance practices to align with expectations for the Hilton brand.
At the Hilton Orlando Buena Vista Palace - Disney Springs Area, the feedback on the beds is mixed. Many guests highlighted the beds as comfortable, cozy and conducive to a good night's sleep. However, several reviews pointed out issues with the beds being smaller than expected, often describing them as more double-sized rather than queen, which could be misleading. A significant number of guests found the mattresses to be uneven, lumpy and generally uncomfortable with specific mentions of hard and stiff beds. Some also reported that the mattresses needed changing and that the bedsheets were thin and sometimes wrinkled, detracting from the overall comfort. The pillows received frequent criticism for being hard and uncomfortable. Issues with sofa beds were also noted with descriptions of being old, terrible and even having springs poking through. Despite these negatives, some guests found pockets of comfort and appreciated the clean and functional aspects of the rooms, including views of Epcot fireworks.
Hilton Orlando Buena Vista Palace - Disney Springs Area has received mixed reviews regarding its cleanliness. On a positive note, many guests appreciated the clean facilities, clean rooms and the overall cleanliness of the hotel. The lobby, in particular, was noted as well-kept and beautiful. Some rooms were described as clean, spacious and ready upon arrival, providing a comfortable environment for families. The hotel's cleanliness throughout stays was frequently praised and some rooms presented a clean and updated experience.
However, several reviews highlighted issues with housekeeping and room cleanliness. Instances were noted where rooms went days without cleaning with some reporting leftover garbage and dirty floors. Bathrooms, in particular, were a point of concern with reports of mold, stains and sticky floors. The state of the carpets received specific mention for being old, moist and smelly. The general appearance of rooms being dated and in need of refurbishment was a recurring theme with many noting that parts of the room and bathroom required more thorough cleaning. Issues such as dust, ants and cobwebs were also mentioned, underscoring a need for improved housekeeping services.
In summary, while the hotel does offer clean and comfortable spaces for many guests, there are evident inconsistencies in housekeeping that need addressing to ensure a uniformly positive experience.
The staff at Hilton Orlando Buena Vista Palace in the Disney Springs Area receives a mix of reviews from guests. Many guests appreciated the friendly, accommodating and professional demeanor of the hotel staff, from the front desk to the valet services. Specific mentions highlight Jessica at the Front Desk and employees like Sal, Mario and Herb from housekeeping for their exceptional service. The bartenders and restaurant staff also received commendations for being friendly and making the guests' experience enjoyable.
However, there were criticisms regarding inconsistency in customer service. Some guests encountered rude and unhelpful behaviors, particularly from certain reception and wait staff members. Instances of staff appearing stressed or indifferent were noted, along with specific complaints about lack of responsiveness and assistance with luggage.
Overall, while many guests had positive interactions with the hotel staff, there were notable areas for improvement to ensure a consistently high standard of service.
The Wi-Fi at Hilton Orlando Buena Vista Palace - Disney Springs Area receives mixed reviews from guests. While some have had issues with connectivity and spotty service, others found it to be satisfactory. A few guests mentioned that the Wi-Fi worked well for their needs, though this wasn't universally agreed upon. There were mentions of the internet being slow at times, suggesting room for improvement in this area. Overall, guests had varied experiences with the Wi-Fi service at the hotel.
At the Hilton Orlando Buena Vista Palace - Disney Springs Area, the pool facilities receive overwhelmingly positive feedback from past guests. They describe the pool area as fantastic, beautiful, immaculate and very nice. Many guests particularly enjoy the lazy river, which is often highlighted as a key feature that brought smiles to faces, especially children. The pool and lazy river are often referred to as great, amazing and perfect for families with heated options being an added bonus.
The outdoor bar and the poolside food and beverage services are also praised, adding to the enjoyable poolside experience. Cleanliness is another aspect that guests frequently commend with many noting the pools and surrounding areas as very clean and well-maintained. Friendly and attentive pool staff further enhance the overall experience, providing great service.
However, some guests did mention areas for improvement, such as the need for more maintenance on certain parts of the pool area and the occasional presence of trash. There were also comments about the pool and lazy river could have been warmer and suggestions for extending pool hours and bar services.
Overall, the pool area at this hotel is a major highlight, delivering a great mix of relaxation and fun, suitable for both adults and children.
Hilton Orlando Buena Vista Palace - Disney Springs Area is a favorite choice for many families visiting the area, especially those with children. The hotel provides suites that can accommodate up to five people, making it suitable for larger families. Families with toddlers and multiple adults found the accommodations convenient and comfortable.
The highlights for kids include a fantastic pool area, featuring a highly praised lazy river that children seemed to love, which brings smiles to their faces. The pool and play areas are consistently noted as being great for kids and a significant factor in family enjoyment. The hotel is described as family-friendly with amenities that cater well to family needs, making it an ideal spot for family gatherings and outings.
The friendly staff and clean facilities enhance the overall experience with many positive remarks about the comfort of the beds and pillows, adding to the family's restful stay. The hotel's proximity to Disney Springs adds to its appeal, providing an excellent base for family trips to nearby attractions. Overall, the Hilton Orlando Buena Vista Palace is recognized for its family-oriented environment, making it a top choice for families looking to create memorable trips.
The Hilton Orlando Buena Vista Palace - Disney Springs Area receives positive feedback for its accessibility features, making it a welcoming option for guests with disabilities. Guests found the staff to be helpful and friendly, enhancing their stay from check-in to check-out. The hotel offers accessible ground floor rooms and common areas, ensuring ease of movement throughout the property. Additionally, the hotel's location provides easy walking access to Disney Springs, adding convenience for guests with limited mobility. While there were some mentions of limited mobility considerations, the overall experience for those requiring accessibility features was largely positive.
The Hilton Orlando Buena Vista Palace - Disney Springs Area receives high praise for its exceptional lazy river, which guests frequently describe as fabulous, amazing and wonderful. Families particularly enjoy the lazy river, noting it as a relaxing and perfect feature, especially for kids. The pool and lazy river area is often highlighted as one of the best aspects of the hotel with words like fantastic and excellent used to describe it. Although overwhelmingly positive, a minority of guests suggest the lazy river’s operating hours should be extended and a few mentioned it could be warmer. Overall, the lazy river stands out as a major attraction, enhancing the overall guest experience at this hotel.
The Hilton Orlando Buena Vista Palace, located in the Disney Springs area, boasts an inviting heated pool that receives high praise from guests. Many appreciate the water's bath-like warmth and the overall experience of the heated pool, which enhances relaxation. Special mention is often made of the friendly and accommodating pool staff, adding to the pleasant poolside atmosphere. The lazy lagoon pool, particularly, stands out as a favorite for its warmth and relaxing environment, making it a hit with children who enjoy the heated lazy river. The pool area is noted to be both clean and spacious, contributing to the overall positive experience.
The outdoor pool at Hilton Orlando Buena Vista Palace - Disney Springs Area has received high praise for its beautiful and well-maintained facilities. Guests have commented on the picturesque grounds and the enjoyable lazy river. The pool area is noted for being family-friendly with a dedicated kiddie pool that delights children. Many visitors appreciated the heated pool, which remained warm and inviting. The pool bar and attentive bartenders were highlights for some, alongside commendable food options available by the pool. Despite a few concerns about cleanliness, the overall consensus highlights an amazing and great outdoor pool experience.
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Location
Additionally, the hotel's strategic placement not only puts guests close to Disney Springs but also ensures straightforward access to other parks, making it a central hub for those looking to explore. The combination of stellar location, helpful staff and comfortable accommodations helps create an ideal stay for Disney enthusiasts. Beyond the parks, the hotel's amenities, such as the pool and lazy river, provide a relaxing retreat after a day of adventure.
The location's convenience extends to various aspects, from easy virtual check-ins to smooth transportation services. Whether walking or driving, guests appreciate the hotel’s central placement in relation to entertainment spots like Lake Buena Vista and local golf courses, augmenting the overall appeal. Ultimately, the Hilton Orlando Buena Vista Palace’s prime location is repeatedly cited as a reason to return, making it a favored choice for those aiming to immerse themselves in the Disney experience with ease and comfort.
Breakfast
Guests have appreciated the fantastic and sweet service from the breakfast staff with mentions of specific staff members contributing positively to the experience. The on-site restaurant has been described as nice and the availability of a self-service restaurant allows for a great selection.
However, there are several points of critique. The breakfast is often not included in the hotel rate and is considered by many to be overpriced, even described as insanely ridiculously over priced by some. The hot breakfast received mixed feedback with some finding it very expensive and not very good. Additionally, there were instances where guests had to wait a considerable amount of time for their breakfast order. Some guests have also noted the absence of complimentary beverages like water and coffee.
For those looking for lighter or quicker options, the lower-level deli market provides a convenient alternative with healthy fast breakfasts. Overall, while the breakfast service itself is often commended for its quality and service, the cost and inclusion in the hotel rate are common points of dissatisfaction.
Dinner
The on-site snack bar is convenient for quick meals after a day at the parks and the inside bar and coffee shop earn points for a nice atmosphere and decent offerings. However, some guests noted that the dinner menu could be more diverse and expressed disappointment over limited dining options and high prices. A few encountered issues such as early restaurant closures and unexpected charges on consumption vouchers. There were also complaints about basic food quality and no late-night dining options. Overall, while the main dining venues are praised for their food and service, improvements in variety and availability could enhance the overall dining experience.
Rooms
However, some guests noted that the rooms appear dated with furnishings and decor that could use an update. Issues such as musty smells, noisy surroundings and inadequate cleanliness on arrival were reported. Maintenance-related problems were also mentioned, including broken fixtures and worn-out linens. Some found the rooms smaller than expected, while others appreciated the overall space. Additionally, the lack of daily housekeeping unless specifically requested was a point of concern for some.
Overall, despite the convenience and comfort noted by many, the general consensus indicates a need for significant updates and improved maintenance practices to align with expectations for the Hilton brand.
Beds
Cleanliness
However, several reviews highlighted issues with housekeeping and room cleanliness. Instances were noted where rooms went days without cleaning with some reporting leftover garbage and dirty floors. Bathrooms, in particular, were a point of concern with reports of mold, stains and sticky floors. The state of the carpets received specific mention for being old, moist and smelly. The general appearance of rooms being dated and in need of refurbishment was a recurring theme with many noting that parts of the room and bathroom required more thorough cleaning. Issues such as dust, ants and cobwebs were also mentioned, underscoring a need for improved housekeeping services.
In summary, while the hotel does offer clean and comfortable spaces for many guests, there are evident inconsistencies in housekeeping that need addressing to ensure a uniformly positive experience.
Staff
However, there were criticisms regarding inconsistency in customer service. Some guests encountered rude and unhelpful behaviors, particularly from certain reception and wait staff members. Instances of staff appearing stressed or indifferent were noted, along with specific complaints about lack of responsiveness and assistance with luggage.
Overall, while many guests had positive interactions with the hotel staff, there were notable areas for improvement to ensure a consistently high standard of service.
Wi-Fi
Pool
The outdoor bar and the poolside food and beverage services are also praised, adding to the enjoyable poolside experience. Cleanliness is another aspect that guests frequently commend with many noting the pools and surrounding areas as very clean and well-maintained. Friendly and attentive pool staff further enhance the overall experience, providing great service.
However, some guests did mention areas for improvement, such as the need for more maintenance on certain parts of the pool area and the occasional presence of trash. There were also comments about the pool and lazy river could have been warmer and suggestions for extending pool hours and bar services.
Overall, the pool area at this hotel is a major highlight, delivering a great mix of relaxation and fun, suitable for both adults and children.
Family
The highlights for kids include a fantastic pool area, featuring a highly praised lazy river that children seemed to love, which brings smiles to their faces. The pool and play areas are consistently noted as being great for kids and a significant factor in family enjoyment. The hotel is described as family-friendly with amenities that cater well to family needs, making it an ideal spot for family gatherings and outings.
The friendly staff and clean facilities enhance the overall experience with many positive remarks about the comfort of the beds and pillows, adding to the family's restful stay. The hotel's proximity to Disney Springs adds to its appeal, providing an excellent base for family trips to nearby attractions. Overall, the Hilton Orlando Buena Vista Palace is recognized for its family-oriented environment, making it a top choice for families looking to create memorable trips.
Accessible
Lazy River
Heated Pool
Outdoor Pool
Yes, Hilton Orlando Buena Vista Palace - Disney Springs Area has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool, Lazy River.
No, a spa isn't available at Hilton Orlando Buena Vista Palace - Disney Springs Area.
No, Hilton Orlando Buena Vista Palace - Disney Springs Area doesn't allow dogs.
No, parking facilities aren't available at Hilton Orlando Buena Vista Palace - Disney Springs Area.
Yes, Hilton Orlando Buena Vista Palace - Disney Springs Area has a gym.
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