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Hotel San Rocco

Orta San Giulio , Via Gippini 11 (Show on Map)

7.7

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsHotel San Rocco consistently receives accolades for its exceptional location on the shores of Lake Orta, providing stunning views of the lake and Isola San Giulio. Its proximity to Orta’s charming town center further enhances its appeal, offering guests the tranquility of a lakeside retreat with easy access to local attractions. Facilities like the pool, terrace and breakfast room are designed to maximize enjoyment of the beautiful surroundings.

Breakfast at the hotel, while generally praised for its variety and quality, has room for improvement, particularly in offering outdoor dining options and addressing occasional organizational issues. Nonetheless, many guests appreciate the hearty and generous breakfast offerings, enhanced by the scenic views.

The dining experience at Hotel San Rocco is highly esteemed with the lakeside terrace providing a magnificent backdrop. Guests commend the exceptional quality and taste of the cuisine, although some note the high prices and limited vegetarian options. Service quality varies with some guests encountering unprofessionalism.

Rooms at the hotel present a mixed experience. Many guests enjoy spacious, clean and well-maintained rooms with modern renovations and picturesque views. However, some rooms are reported as outdated with issues like poor lighting, small sizes and insufficient sound insulation. Cleanliness also varies with some guests encountering unhygienic conditions and maintenance issues in bathrooms.

Staff interactions are generally positive with many guests finding the staff friendly, helpful and professional. However, inconsistencies in service quality and occasional communication issues are noted.

The free Wi-Fi service is frequently described as weak and unstable, which can be inconvenient for guests needing a reliable connection. The pool area, while beautiful and relaxing, has occasional maintenance and temperature issues.

Parking is convenient with available private facilities and an underground garage, though securing a spot can be challenging. Beds receive mixed reviews with many finding them comfortable but some reporting issues with mattress quality.

Despite its potential, Hotel San Rocco appears to struggle in meeting four-star expectations with frequent mentions of outdated facilities, cleanliness issues and inconsistent service. While the superb location and beautiful surroundings are significant positives, enhancements in room standards, overall maintenance and service quality are needed to align more closely with its four-star rating.
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Hotel with EV Charging Stations

Luxury Hotel

Former Monastery Hotel

Historic Hotel

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Hotel with Spa

Family Friendly Hotel

Dog Friendly Hotel

Romantic Hotel

Hotel with Swimming Pool

Panoramic View Pool

Business Hotel

Hotel with Parking

EV charging stations

Accessible Hotel

Hotel with Tennis Courts

4-Star Hotel

Hotel with Panoramic View Pool

Room Types

Superior Double or Twin Room with Lake View These modern rooms are spacious, and some feature a pretty terrace. They have a beautiful view on the lake and San Giulio Island. Features a cooling vent.

Superior Double Room with Lake View - Annex Located in Villa Gippini, next door. Offers village views, original fittings and a decorated ceiling. Also has frescoes from the 1800s. This room cannot accommodate extra beds.

Deluxe Junior Suite This air conditioned junior suite offers a minibar, LCD TV, and coffee facilities. The bathroom includes a technological bathtub and shower

Deluxe Suite This spacious suite offers a living area with 2 LCD TVs, a minibar, and coffee facilities. It features a spa bath with a hydromassage tub, a Turkish bath and chromotherapic shower.

Double or Twin Room with Garden View This twin/double room features a minibar and satellite TV. This room cannot accommodate extra beds.

Double or Twin Room with Lake View The unit has 2 beds.

Double or Twin Room with Lake View The unit has 1 bed.

Double or Twin Room with Garden View The unit offers 2 beds.

About Hotel San Rocco

License: 003112-ALB-00006, IT003112A1R4EH4UVM

Guest Reviews

7.7

Good

Location

Hotel San Rocco boasts an enviable location that is consistently acclaimed by guests in their reviews. Perfectly positioned on the shores of Lake Orta, the hotel offers breathtaking views of the lake and the picturesque Isola San Giulio. Its proximity to the charming center of Orta is also a major highlight, making it ideal for exploring the lovely village, strolling through historic alleys and visiting traditional cafes.

Guests repeatedly emphasize the hotel's unique lakefront setting and beautiful surroundings, describing the location as enchanting, exceptional and magical. The convenience of being close to the center without the hustle and the tranquility of the lakeside setting make it a perfect retreat.

Additionally, the hotel features a well-maintained structure with modern comforts while preserving its historical charm and rooms that frequently overlook the lake. Facilities such as the pool, terrace and breakfast room also capitalize on the stunning views of the water, enhancing the overall stay.

Whether for a leisurely swim in the lake, easy access to local attractions or simply enjoying the serene and beautiful lakeside atmosphere, Hotel San Rocco's location stands out as its most compelling feature, consistently earning high praise from visitors.

Breakfast

Hotel San Rocco boasts a breakfast experience that receives mixed reviews from its guests but, on balance, leans towards the positive. Many visitors commend the variety and quality of the breakfast buffet, noting an extensive selection that includes cappuccino and coffee served from a real machine by the staff. A consistent highlight is the substantial and well-stocked offerings with some travelers describing the breakfast as generous, hearty and excellent, complete with savory options and silverware.

The breakfast area, adorned with views of the pool and lake, adds to the overall pleasant environment, although some guests express disappointment about the lack of outdoor dining options, especially given the hotel's picturesque lakeside location. Indoor-only seating is a common point of contention with reviewers wishing for the opportunity to enjoy the breakfast on the terrace during nice weather.

Service quality also comes into play with many praising the professional and friendly staff, while a few others noted organizational issues and occasional waiting times. Negative feedback centers around instances of poor quality, limited variety on certain days and food items occasionally running out without timely replenishment.

Overall, while there are areas for improvement, particularly in breakfast logistics and the utilization of outdoor spaces, many guests find the breakfast at Hotel San Rocco to be a delightful start to their day, enhanced by the scenic views and a broad range of food options.

Dinner

Hotel San Rocco offers an impressive dining experience with a number of standout qualities highlighted by guests. The restaurant's setting, particularly the terrace by the lake, is often praised as a magnificent backdrop that elevates the overall dining experience. Guests frequently commend the exceptional quality and taste of the cuisine with many describing their meals as both great and sublime. The restaurant's refined menu boasts impressive dishes that appeal to various tastes and preferences.

However, the dining experience is not without its criticisms. Some guests found the restaurant to be expensive with limited vegetarian options, which could be seen as a downside for those with specific dietary preferences. Additionally, there were instances where the service did not meet expectations with some describing it as unprofessional or disastrous.

Despite these occasional drawbacks, the majority of reviewers suggest that the restaurant excels in providing high-quality, memorable dinners, making it a highly recommended aspect of a stay at Hotel San Rocco.

Rooms

Hotel San Rocco offers a mixed experience when it comes to its rooms with both commendable aspects and areas needing attention. Guests appreciated the hotel's prime lakeside location and the picturesque views from rooms with balconies overlooking Lake Orta and San Giulio Island. The rooms are generally clean and well-maintained with some quite spacious and comfortable, featuring modern renovations and tasteful decor. Specific mentions of large bathrooms and well-kept facilities add to the appeal for some visitors.

However, various reviews highlight issues including outdated room conditions, poor lighting and small room sizes, particularly the bathrooms. Problems with air conditioning, TV reception and Wi-Fi connectivity were also reported. The furniture often appeared dated or basic and some rooms were described as dark and not very welcoming. Bathrooms, in particular, frequently needed upgrades with impractical layouts and damaged fixtures mentioned. Sound insulation between rooms was noted as insufficient, impacting guest comfort.

While cleanliness generally received positive feedback, some guests encountered dirty rooms upon arrival and issues like cracked flooring and black mold. Overall, while the hotel benefits from an outstanding location and some well-renovated spaces, there are notable discrepancies in room standards and maintenance that could affect guest satisfaction.

Beds

Hotel San Rocco has garnered mixed feedback regarding the comfort of its beds. On the positive side, many guests found the beds to be comfortable, noting the coziness of the bedding and the cleanliness of the linen. There are frequent mentions of good mattresses and pillows that contributed to a restful night's sleep. The hotel rooms have also been described as cozy with bedding often praised for its quality.

However, there are notable concerns as well. Some guests reported issues with hard or old mattresses and a few found the beds to be low or lacking box springs. Additionally, a number of guests were not satisfied with the comfort level of their rooms and the beds with some describing the mattresses as uncomfortable or even bad. In conclusion, while many might find the beds at Hotel San Rocco quite comfortable, experiences can vary and some may encounter issues with the quality and support of the mattresses.

Cleanliness

Hotel San Rocco presents a mixed bag of experiences when it comes to cleanliness. While a portion of the rooms and areas maintain a level of clean and comfortable ambiance, sprinkled with compliments on overall cleanliness, many guests express significant concerns. There are instances where guests find their rooms neat, spacious and well-maintained. Excellent cleanliness has been noted in some aspects of the hotel, along with positive remarks about the punctual and meticulous cleaning of certain rooms.

However, a recurring theme among the reviews is the inadequacy of bathroom cleanliness. Complaints include mold, clogged drains and unhygienic conditions that do not align with the hotel's four-star rating. Dust and dirt are reported in various corners and ceilings and the presence of smelly and improperly re-hung towels further mars the experience. Some reviews point out that fixtures were broken and cleanliness efforts in the bathroom were woefully insufficient.

The pool area is also noted for its cleanliness, but issues of overcrowding and maintenance detract from the overall positive impression. Unfortunately, other aspects such as dingy carpets, unacceptable bathroom conditions and general upkeep draw criticism. Reviews highlight that several rooms fell short in cleanliness standards, displaying signs of neglect like mold stains, peeling paint and outdated facilities in urgent need of renovation.

Collectively, while some guests appreciate their clean and well-located accommodations, a substantial number of reviews suggest that Hotel San Rocco needs to significantly step up its housekeeping game to meet the expectations befitting its reputed star rating.

Staff

The reviews for Hotel San Rocco highlight a somewhat mixed experience when it comes to staff interactions, but there are many positive remarks worth noting. Numerous guests found the staff to be very friendly, helpful and accommodating, adding a warm touch to their stay. Specific mentions of efficiency and competence were common with the front desk and wait staff receiving praise for their attentiveness and professionalism. Some guests even noted that certain staff members, like Luca, provided a fantastic welcome.

However, it's apparent that experiences varied. While a majority of the staff was described as polite and kind, there were instances where communication issues and insufficient training were noted. Some guests felt the staff could be more informed about local services and events. Occasionally, the staff seemed scattered and the management less cohesive, leading to a less consistent service quality.

Despite these occasional drawbacks, the general sentiment leans towards positive with many reviewers appreciating the overall kindness, availability and hardworking nature of the staff. The friendly atmosphere provided by the staff members at both the reception and dining areas contributed significantly to many guests' enjoyable experiences at Hotel San Rocco.

Wi-Fi

Hotel San Rocco offers free Wi-Fi for guests, but the quality of the internet connection has frequently been described as suboptimal. Reviews highlight that the Wi-Fi is often weak, unstable and slow, making it difficult to perform tasks that require a reliable connection, such as Zoom calls. Some guests also reported that accessing the Wi-Fi can be complicated, which adds to the inconvenience. Despite the provision of free Wi-Fi, potential visitors should be prepared for intermittent and sometimes non-functioning service.

Pool

Hotel San Rocco features a picturesque location right by the lake, which is a highlight for many guests. The swimming pool is often praised for its beauty, welcoming atmosphere and good equipment. It offers a relaxing experience with an array of sun loungers and a lovely terrace providing stunning views. Access to both the pool and the lake is greatly appreciated, enhancing the overall experience.

However, there are some points to be aware of regarding the pool. Guests have noted instances where the pool was closed or non-functional and there have been mentions of the pool being cold since it is not heated. Maintenance issues have also been highlighted, such as cleanliness concerns and the pool area appearing worn out. Despite these drawbacks, the majority of reviews reflect a positive experience, particularly admiring the pool's integration with the scenic lakeside location.

Parking

Hotel San Rocco presents various options for parking, generating a mix of experiences from guests. The majority of visitors highlight the convenience of the private parking facilities directly available at the hotel. Many note the ease of accessing the parking lot without navigating Orta’s restricted city center, which is a significant advantage. The availability of an underground garage is particularly appreciated, allowing travelers to park their car safely and move around on foot.

During the low season, guests enjoyed complimentary parking with some even receiving a free room upgrade featuring a view. The presence of a charging station for electric vehicles adds to the convenience, aligning with modern needs.

However, some reviews point out the struggle to secure a parking spot, indicating that the number of spaces might be insufficient and accessing the parking area can be challenging. Despite these issues, the overall sentiment leans positive with the hotel’s parking amenities often seen as a beneficial feature for those traveling by car. The friendly staff and valet service further enhance the parking experience, making it relatively smooth for guests.

4 Star

Hotel San Rocco, positioned in an enviable location, seems to have potential but is currently falling short of the four-star expectations set by its rating. Guests have pointed out that the hotel's structure and rooms appear outdated and in need of refurbishment. Functional issues such as non-working TVs and an out-of-service elevator have marred the experience for some visitors. Additionally, the use of plastic-wrapped paper cups and inadequate room lighting have been mentioned as areas that detract from the comfort promised by a four-star establishment.

The small balcony received comments for being neglected and the bathrooms, especially in superior rooms, were termed unacceptable by several guests. It's evident that the overall cleanliness and decor could be significantly better to meet the advertised standard. Breakfast offerings also failed to impress and were not deemed worthy of a four-star rating.

Guests who stayed at Hotel San Rocco feel that it does not deserve its four-star classification and suggest it might be more accurately described as a three-star hotel. It's clear that there are multiple aspects requiring improvement, from facilities to service, to live up to its four-star promises. However, some noted that everything about the hotel is amazing, hinting that with proper management and upgrades, the hotel could maximize its potential given its great location.

Yes, Hotel San Rocco has pool(s) that belong to one or more of the following categories: Panoramic View Pool.

Yes, a spa is available at Hotel San Rocco.

Yes, Hotel San Rocco welcomes dogs.

Yes, parking facilities are available at Hotel San Rocco.

No, Hotel San Rocco doesn't have a gym.

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