Hotel New Otani Osaka
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Located only a few steps away from the Osaka Castle as well as along a scenic riverside in Osaka Business Park, Hotel New Otani Osaka offers luxurious accommodation and is ideal both for casual and business travellers.
Summary of reviewsHotel New Otani Osaka enjoys an enviable location next to the picturesque Osaka Castle, offering guests stunning views and easy access to key attractions and transport links. This makes it an ideal base for both leisure and business travelers. The serene ambiance provided by the green surroundings adds to its allure, while the convenient proximity to train stations and eateries enhances the overall experience.
The breakfast experience is generally well-received with guests praising the variety and quality of the dishes served, particularly the freshly cooked omelettes and okonomiyaki. Dining with a panoramic view from the 18th floor is a highlighted experience. However, some guests feel that the buffet can be crowded and doesn't always justify its high price.
For dining options, the hotel's restaurants such as 'Kanzan' receive high marks for exceptional quality, particularly in sushi and sukiyaki dishes. Room service, including options like takoyaki, is also appreciated. Nonetheless, some restaurants are deemed overpriced and quality varies, particularly in the Chinese restaurant.
Rooms at the hotel are spacious and clean, offering breathtaking views of Osaka Castle that leave a lasting impression. While the decor is somewhat dated, the comfort and meticulous maintenance of the rooms make for a pleasant stay. Some small issues like inconsistent temperatures and dim lighting are noted, but they do not significantly detract from the overall positive experience.
Cleanliness is a standout feature with rooms and public areas consistently kept spotless. The hotel staff is celebrated for their exceptional service and hospitality, providing prompt and courteous assistance that greatly enhances the guest experience. Guests particularly appreciate the staff's local knowledge and thoughtful gestures.
Parking is affordable at 1200 yen per day, although minor logistical challenges are faced by some guests. For families, the hotel offers child-friendly amenities and spacious rooms, making it a good choice for those traveling with children. The proximity to attractions and thoughtful inclusions like baby beds add to the family-friendly appeal.
Bed comfort receives mixed reviews with some finding the beds too firm and others satisfied with their sleep experience. The availability of multiple beds in family suites and the cleanliness of the bedding garner positive comments.
While the hotel offers five-star services and luxuriously clean rooms, some guests feel it falls short of its five-star rating due to dated room conditions and additional charges for certain amenities like the fitness room.
For business travelers, the hotel's strategic location and comprehensive amenities, including conference facilities, make it a convenient and efficient choice. Proximity to Osaka Station further enhances its appeal, facilitating easy commutes.
Overall, Hotel New Otani Osaka combines excellent location, beautiful surroundings, exceptional service and cleanliness to provide a comfortable and memorable stay for both leisure and business travelers.
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The breakfast experience is generally well-received with guests praising the variety and quality of the dishes served, particularly the freshly cooked omelettes and okonomiyaki. Dining with a panoramic view from the 18th floor is a highlighted experience. However, some guests feel that the buffet can be crowded and doesn't always justify its high price.
For dining options, the hotel's restaurants such as 'Kanzan' receive high marks for exceptional quality, particularly in sushi and sukiyaki dishes. Room service, including options like takoyaki, is also appreciated. Nonetheless, some restaurants are deemed overpriced and quality varies, particularly in the Chinese restaurant.
Rooms at the hotel are spacious and clean, offering breathtaking views of Osaka Castle that leave a lasting impression. While the decor is somewhat dated, the comfort and meticulous maintenance of the rooms make for a pleasant stay. Some small issues like inconsistent temperatures and dim lighting are noted, but they do not significantly detract from the overall positive experience.
Cleanliness is a standout feature with rooms and public areas consistently kept spotless. The hotel staff is celebrated for their exceptional service and hospitality, providing prompt and courteous assistance that greatly enhances the guest experience. Guests particularly appreciate the staff's local knowledge and thoughtful gestures.
Parking is affordable at 1200 yen per day, although minor logistical challenges are faced by some guests. For families, the hotel offers child-friendly amenities and spacious rooms, making it a good choice for those traveling with children. The proximity to attractions and thoughtful inclusions like baby beds add to the family-friendly appeal.
Bed comfort receives mixed reviews with some finding the beds too firm and others satisfied with their sleep experience. The availability of multiple beds in family suites and the cleanliness of the bedding garner positive comments.
While the hotel offers five-star services and luxuriously clean rooms, some guests feel it falls short of its five-star rating due to dated room conditions and additional charges for certain amenities like the fitness room.
For business travelers, the hotel's strategic location and comprehensive amenities, including conference facilities, make it a convenient and efficient choice. Proximity to Osaka Station further enhances its appeal, facilitating easy commutes.
Overall, Hotel New Otani Osaka combines excellent location, beautiful surroundings, exceptional service and cleanliness to provide a comfortable and memorable stay for both leisure and business travelers.
Luxury Hotel
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Business Hotel
Hotel with Parking
Hotel with Gym
Hotel with Tennis Courts
5-Star Hotel
Guest Reviews
Located right next to Osaka Castle, the Hotel New Otani Osaka boasts a prime location with stunning views of the historic landmark and its picturesque surroundings. Guests consistently highlight the hotel's proximity to key attractions, including Osaka Castle Park, Osaka Castle Hall and the nearby river. This area is ideal for leisurely walks, especially in the evening and offers a relaxing green scenery.
The convenience factor is significant with multiple train and subway stations just a short walk away. These connections provide easy access to the rest of Osaka and beyond, making it effortless to explore the city. Guests also find the nearby restaurants, cafes and convenience stores incredibly handy, enhancing their overall experience.
The hotel's location is praised not just for its scenic and peaceful environment, but also for its practicality. Whether attending events at Osaka Castle Hall, enjoying a concert or just exploring the city, this hotel serves as a well-located base. The business district and City Hall are also within close proximity, adding to its appeal for business travelers.
With clean, spacious rooms offering direct views of Osaka Castle, many guests appreciate the hotel's serene ambiance combined with easy accessibility. The night view of the castle from the room windows is particularly enchanting, leaving a lasting impression on visitors. For anyone visiting Osaka, the Hotel New Otani Osaka stands out for its excellent location, merging convenience with beautiful surroundings.
At Hotel New Otani Osaka, the breakfast experience presents a blend of both praise and criticism. Guests frequently commend the richness and variety of the buffet, which offers both Japanese and Western-style dishes with delectable flavors. Options like freshly cooked omelettes and bite-sized okonomiyaki are particular highlights, as is the unique experience of dining with a panoramic view from the 18th floor. The staff's attentiveness and cheerful demeanor also enhance the overall dining experience, making it memorable for many.
However, not all feedback is glowing. The buffet can be crowded and some guests feel that the variety and quality don't always justify the high price. There are also comments about the breakfast being ordinary or not distinctive enough for the cost. It's noted that the bakery opens late and there are occasional logistical issues such as items running out or long waiting times, which have left some guests dissatisfied.
Overall, while the breakfast at Hotel New Otani Osaka is celebrated for its variety and quality, it may not consistently meet the high expectations set by its price point for all guests.
Hotel New Otani Osaka offers a mixed dining experience with various restaurants and room service options. The service and quality at some of the hotel’s restaurants have been described as exceeding expectations, particularly at the sushi restaurant 'Kanzan' and the sukiyaki dinner, which guests found to be exceptionally delicious. The meals, whether at breakfast or dinner, have often been praised for their flavor and banquet-level quality. Takoyaki from room service was also highlighted as a tasty option.
However, the dining experience isn't uniformly positive. Some guests found the restaurants to be overpriced and the quality to be mediocre with one reviewer mentioning a disappointing service at 'Kisho Isshin'. The Chinese restaurant was noted for its poor quality, lacking a sense of luxury. Additionally, the restaurant buffet can be crowded and the price for in-room meals is considerably high. Despite these issues, many guests enjoyed their dining experiences at this hotel, particularly when reservations were made in advance for specialty dishes such as sushi.
At the Hotel New Otani Osaka, guest reviews highlight the spaciousness and cleanliness of the rooms, aligning well with what is expected for accommodations in Japan. Many guests were particularly thrilled with the castle-view rooms, allowing for picturesque vistas of Osaka Castle, both day and night. The sizable rooms provide a comfortable and homely atmosphere, which was appreciated by visitors, especially those traveling with families or in larger groups.
However, some aspects of the room decor felt outdated with mentions of tired layouts and old-fashioned elements like carpeted floors and traditional bathroom fixtures. Despite the somewhat dated feel, the rooms remained in good condition, meticulously clean and comfortable. Some guests did note that more modern features would enhance their experience.
The view from many rooms was a standout with several guests expressing their delight at the stunning sights of Osaka Castle. Adjustments and upgrades to rooms were also favorably mentioned, enhancing guest satisfaction. Additionally, the executive suites and family suites were particularly praised for their luxurious feel and ample space.
However, issues such as inconsistent room temperatures and dim lighting were highlighted, suggesting that improvements in these areas could significantly enhance the overall guest experience. Despite these minor setbacks, the positive reviews outweighed the negatives, painting a picture of a hotel that offers a comfortable and visually pleasing stay with exceptional views of one of Osaka's most iconic landmarks.
Hotel New Otani Osaka provides a mixed experience when it comes to the comfort of their beds. While several guests found the beds to be comfortable, leading to satisfying and deep sleep, others felt the beds were either too firm or not as soft as expected. Some reviews highlighted issues with the firmness of the mattresses and the stiffness of the bedsheets, which made the sleeping experience less ideal for them. Additionally, the bedding and pillows received mixed feedback with some guests suggesting improvements.
Despite these concerns, the bedding arrangement was appreciated by families, especially with the availability of multiple beds in family suites and the convenient setup of electrical outlets near the bedside. Cleanliness and additional amenities, like the baby bed arrangement and other room features, also contributed positively to the overall guest experience. While the comfort of the beds varied among guests, the majority found them adequate for a good night's sleep.
Hotel New Otani Osaka consistently excels in maintaining a high standard of cleanliness, creating a comfortable and welcoming environment for its guests. Many reviews highlight the rooms as clean and tidy, noting that both the bathrooms and bathtubs are well maintained. Despite the hotel's age, the cleaning is thorough, ensuring that no dust or dirt is overlooked. The hotel's public areas, such as the lobby and restaurant, are also described as spotless and well-maintained.
In addition to the impressive cleanliness, the hotel staff receives high praise for their hospitality and efficiency. Guests report being greeted warmly by the cleaning staff, which adds to the overall positive experience. The service is celebrated for being beyond praise and the staff remains helpful and friendly at all times, contributing significantly to the hotel's inviting atmosphere.
While there are mentions of the hotel's dated facilities, including some old plumbing and minor wear and tear in the rooms, these do not detract from the overall cleanliness. Any negative remarks are minimal compared to the overwhelmingly positive feedback regarding the hotel's upkeep.
Overall, Hotel New Otani Osaka stands out for its immaculate rooms and public areas, attentive service and comfortable accommodations, making it a preferred choice for travelers looking for cleanliness and comfort.
Hotel New Otani Osaka's staff consistently receives high praise from guests for their exceptional service and hospitality. The personnel are described as friendly, polite and highly attentive with many reviews highlighting their helpfulness and professional demeanor. Both young and experienced staff members impress visitors with their warm greetings and impeccable manners, ensuring a welcoming atmosphere from the moment guests arrive.
Guests frequently mention the staff's excellent responses to queries and requests, often commenting on their prompt and courteous service. The team, including front desk and bellboy services, is noted for being smart, responsive and considerate, making every interaction smooth and pleasant. This high level of customer service contributes significantly to a relaxing and comfortable stay at the hotel.
Moreover, guests appreciate the staff's local knowledge, which enhances their overall experience in Osaka. The thoughtful gestures and smiles from the staff add a personal touch, making stays at Hotel New Otani Osaka memorable. Clean, comfortable rooms and well-maintained facilities complement the exceptional service, making the hotel a preferred choice for travelers seeking both comfort and hospitality.
Hotel New Otani Osaka offers parking facilities at a reasonable price of 1200 yen per day. Guests have highlighted the affordability of the parking fees, which adds convenience for those traveling by car. The parking lot is located on the basement floor, but there are some logistical challenges to note. Some guests faced issues with taxis blocking the entrance to the underground parking and encountered a full parking lot on the first underground floor. Additionally, there is no elevator access directly from the parking lot, which may be inconvenient for those with heavy luggage. Despite these minor setbacks, the overall accessibility and reasonable pricing make it a viable option for visitors with vehicles.
Hotel New Otani Osaka offers an accommodating and enjoyable experience for families traveling with children. The hotel provides amenities specifically for kids, such as toothbrushes, cups, slippers and even coloring books, which help to ensure a comfortable stay. Families can benefit from spacious rooms, including family rooms and 2-bedroom suites, that offer ample space to relax.
The hotel's location is highly praised for its proximity to Osaka Castle, offering beautiful and picturesque views. The convenience of being within walking distance to attractions and venues like Osaka Castle Hall makes it an ideal place for families, whether visiting for leisure or specific events like concerts and performances.
Despite some mentions that families might not be the primary target audience, many reviews highlight the successful family experiences at the hotel. The staff's attentiveness, especially towards guests with specific needs such as mobility issues, adds to the comfort and satisfaction of staying at Hotel New Otani Osaka.
In summary, Hotel New Otani Osaka appeals to families with its convenient location, thoughtful amenities for children and comfortable, spacious rooms, making it a wonderful choice for a memorable family trip to Osaka.
Hotel New Otani Osaka provides a blend of experiences for guests, ranging from luxurious comfort to moments of disappointment. The hotel is acknowledged as a five-star establishment in Japan and many guests praise it for its five-star service, exceptionally clean rooms and the helpful demeanor of its staff. The accommodation facilities are luxurious and well-maintained with the room cleaning consistently highlighted as excellent.
However, it has not entirely escaped criticism. Some guests feel that the hotel falls short of its five-star designation, likening it more to a three-star hotel due to the dated condition of some rooms and an overall inconsistency in the quality. Another issue might be the additional charges for access to the fitness room, which may not sit well with everyone.
Despite these shortcomings, many guests still find their experience at Hotel New Otani Osaka pleasant, often remarking on the courteous service provided by the staff and the overall comfort of their stay.
Hotel New Otani Osaka is ideally situated in the business area, making it a perfect choice for travelers on work trips. The hotel is designed with business professionals in mind, providing essential amenities that cater specifically to their needs.
The hotel has a distinct charm reminiscent of the 90s and while some guests noted an old smell in the rooms, this was easily mitigated by ventilation. The proximity to Osaka Station adds convenience, facilitating easy commutes around the city. Additionally, it is a great spot for those looking to attend events at nearby Osaka-jo Hall.
Despite being more expensive than budget options, the investment in a stay here is justified by the comprehensive amenities and strategic location, which collectively contribute to an efficient business trip. Guests appreciated the conference center facilities, further enhancing the hotel's suitability for corporate travelers. Overall, the Hotel New Otani Osaka stands out as a highly recommended choice for those visiting Osaka on business.
Hotel New Otani Osaka exudes a sense of luxury, offering a very classy ambiance paired with high-end amenities. Its prime location near Osaka Castle enhances the luxurious experience, blending proximity to a historical landmark with refined elegance. This high-class establishment is characterized by a consistent old-school luxury feel, ensuring guests experience opulence throughout their stay.
The hotel is undeniably top-notch, presenting spacious rooms that maintain a luxurious atmosphere. The service and room cleaning are exceptional, reflecting the superior hospitality standards for which Japanese hotels are renowned globally. This meticulous attention to detail ensures visitors enjoy a thoroughly luxurious experience during their stay.
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Location
The convenience factor is significant with multiple train and subway stations just a short walk away. These connections provide easy access to the rest of Osaka and beyond, making it effortless to explore the city. Guests also find the nearby restaurants, cafes and convenience stores incredibly handy, enhancing their overall experience.
The hotel's location is praised not just for its scenic and peaceful environment, but also for its practicality. Whether attending events at Osaka Castle Hall, enjoying a concert or just exploring the city, this hotel serves as a well-located base. The business district and City Hall are also within close proximity, adding to its appeal for business travelers.
With clean, spacious rooms offering direct views of Osaka Castle, many guests appreciate the hotel's serene ambiance combined with easy accessibility. The night view of the castle from the room windows is particularly enchanting, leaving a lasting impression on visitors. For anyone visiting Osaka, the Hotel New Otani Osaka stands out for its excellent location, merging convenience with beautiful surroundings.
Breakfast
However, not all feedback is glowing. The buffet can be crowded and some guests feel that the variety and quality don't always justify the high price. There are also comments about the breakfast being ordinary or not distinctive enough for the cost. It's noted that the bakery opens late and there are occasional logistical issues such as items running out or long waiting times, which have left some guests dissatisfied.
Overall, while the breakfast at Hotel New Otani Osaka is celebrated for its variety and quality, it may not consistently meet the high expectations set by its price point for all guests.
Dinner
However, the dining experience isn't uniformly positive. Some guests found the restaurants to be overpriced and the quality to be mediocre with one reviewer mentioning a disappointing service at 'Kisho Isshin'. The Chinese restaurant was noted for its poor quality, lacking a sense of luxury. Additionally, the restaurant buffet can be crowded and the price for in-room meals is considerably high. Despite these issues, many guests enjoyed their dining experiences at this hotel, particularly when reservations were made in advance for specialty dishes such as sushi.
Rooms
However, some aspects of the room decor felt outdated with mentions of tired layouts and old-fashioned elements like carpeted floors and traditional bathroom fixtures. Despite the somewhat dated feel, the rooms remained in good condition, meticulously clean and comfortable. Some guests did note that more modern features would enhance their experience.
The view from many rooms was a standout with several guests expressing their delight at the stunning sights of Osaka Castle. Adjustments and upgrades to rooms were also favorably mentioned, enhancing guest satisfaction. Additionally, the executive suites and family suites were particularly praised for their luxurious feel and ample space.
However, issues such as inconsistent room temperatures and dim lighting were highlighted, suggesting that improvements in these areas could significantly enhance the overall guest experience. Despite these minor setbacks, the positive reviews outweighed the negatives, painting a picture of a hotel that offers a comfortable and visually pleasing stay with exceptional views of one of Osaka's most iconic landmarks.
Beds
Despite these concerns, the bedding arrangement was appreciated by families, especially with the availability of multiple beds in family suites and the convenient setup of electrical outlets near the bedside. Cleanliness and additional amenities, like the baby bed arrangement and other room features, also contributed positively to the overall guest experience. While the comfort of the beds varied among guests, the majority found them adequate for a good night's sleep.
Cleanliness
In addition to the impressive cleanliness, the hotel staff receives high praise for their hospitality and efficiency. Guests report being greeted warmly by the cleaning staff, which adds to the overall positive experience. The service is celebrated for being beyond praise and the staff remains helpful and friendly at all times, contributing significantly to the hotel's inviting atmosphere.
While there are mentions of the hotel's dated facilities, including some old plumbing and minor wear and tear in the rooms, these do not detract from the overall cleanliness. Any negative remarks are minimal compared to the overwhelmingly positive feedback regarding the hotel's upkeep.
Overall, Hotel New Otani Osaka stands out for its immaculate rooms and public areas, attentive service and comfortable accommodations, making it a preferred choice for travelers looking for cleanliness and comfort.
Staff
Guests frequently mention the staff's excellent responses to queries and requests, often commenting on their prompt and courteous service. The team, including front desk and bellboy services, is noted for being smart, responsive and considerate, making every interaction smooth and pleasant. This high level of customer service contributes significantly to a relaxing and comfortable stay at the hotel.
Moreover, guests appreciate the staff's local knowledge, which enhances their overall experience in Osaka. The thoughtful gestures and smiles from the staff add a personal touch, making stays at Hotel New Otani Osaka memorable. Clean, comfortable rooms and well-maintained facilities complement the exceptional service, making the hotel a preferred choice for travelers seeking both comfort and hospitality.
Parking
Family
The hotel's location is highly praised for its proximity to Osaka Castle, offering beautiful and picturesque views. The convenience of being within walking distance to attractions and venues like Osaka Castle Hall makes it an ideal place for families, whether visiting for leisure or specific events like concerts and performances.
Despite some mentions that families might not be the primary target audience, many reviews highlight the successful family experiences at the hotel. The staff's attentiveness, especially towards guests with specific needs such as mobility issues, adds to the comfort and satisfaction of staying at Hotel New Otani Osaka.
In summary, Hotel New Otani Osaka appeals to families with its convenient location, thoughtful amenities for children and comfortable, spacious rooms, making it a wonderful choice for a memorable family trip to Osaka.
5 Star
However, it has not entirely escaped criticism. Some guests feel that the hotel falls short of its five-star designation, likening it more to a three-star hotel due to the dated condition of some rooms and an overall inconsistency in the quality. Another issue might be the additional charges for access to the fitness room, which may not sit well with everyone.
Despite these shortcomings, many guests still find their experience at Hotel New Otani Osaka pleasant, often remarking on the courteous service provided by the staff and the overall comfort of their stay.
Business
The hotel has a distinct charm reminiscent of the 90s and while some guests noted an old smell in the rooms, this was easily mitigated by ventilation. The proximity to Osaka Station adds convenience, facilitating easy commutes around the city. Additionally, it is a great spot for those looking to attend events at nearby Osaka-jo Hall.
Despite being more expensive than budget options, the investment in a stay here is justified by the comprehensive amenities and strategic location, which collectively contribute to an efficient business trip. Guests appreciated the conference center facilities, further enhancing the hotel's suitability for corporate travelers. Overall, the Hotel New Otani Osaka stands out as a highly recommended choice for those visiting Osaka on business.
Luxury
The hotel is undeniably top-notch, presenting spacious rooms that maintain a luxurious atmosphere. The service and room cleaning are exceptional, reflecting the superior hospitality standards for which Japanese hotels are renowned globally. This meticulous attention to detail ensures visitors enjoy a thoroughly luxurious experience during their stay.
No, Hotel New Otani Osaka doesn't have any pool.
No, a spa isn't available at Hotel New Otani Osaka.
No, Hotel New Otani Osaka doesn't allow dogs.
Yes, parking facilities are available at Hotel New Otani Osaka.
Yes, Hotel New Otani Osaka has a gym.
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