4-Star HotelSummary of reviews related to the '4 Star' categoryHotel Cocoon receives a mixed response from guests when it comes to its four-star rating, facilities and services. On the positive side, the hotel offers very good value for money and maintains a high quality that many four-star hotels promise. Guests have highlighted the exceptional and super friendly staff, elegantly designed interiors and top-notch atmosphere. The services provided meet the expectations of a four-star hotel with the price and location being very favorable compared to other establishments in the same category.
However, there are several areas where the hotel falls short of the four-star standard. Guests have noted simplicity in the room furnishings and common issues such as uncleaned rooms, malfunctioning key cards and broken shower knobs. While some of the facilities align with a four-star rating, others such as the absence of room balconies and inadequate lighting are seen as lacking. Additionally, the breakfast, though available, has been criticized for being too expensive and not up to the standard expected - with guests having to cook their own boiled eggs and ordering fried eggs separately.
The hotel seems perfect for short stays given its good price-quality ratio, but guests had higher expectations for longer stays and felt that some services and facilities were not on par with its four-star rating. Despite these drawbacks, many still recommend the hotel and deem it worthy of its four stars due to its overall good service, positive reviews and quality offerings.
Show moreRead review summaries for all categories
