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Summary of reviewsHotel Emma in Östersund distinguishes itself as a highly favorable accommodation option, consistently receiving praise for its central location, delightful breakfast offerings, comfortable rooms and commendable cleanliness. Situated in the heart of the pedestrian zone, the hotel provides easy access to local attractions, shopping, dining and public transportation while maintaining a quiet and charming atmosphere. Its proximity to various conveniences such as a nearby parking garage and Östersund Västra station adds to the appeal for travelers.
The breakfast at Hotel Emma stands out as a key highlight, often described as delicious and varied, featuring local organic produce and regional delicacies. Guests appreciate the extensive selection and the thoughtful presentation in a cozy breakfast room, which sets a positive tone for the day.
The spacious and tastefully decorated rooms receive numerous compliments for their cleanliness, coziness and charming blend of modern and nostalgic elements. While a few minor maintenance issues are noted, the overall guest experience remains positive with comfortable beds and a peaceful environment enhancing the stay.
Guests consistently laud the hotel for its meticulous cleanliness, from rooms to shared spaces, ensuring a fresh and inviting atmosphere. The attentive, friendly and professional staff further elevate the experience, providing warm and personalized service that makes visitors feel valued and cared for.
Hotel Emma also delivers reliable free WiFi throughout the premises, which is appreciated by both leisure and business travelers. Parking options, though mostly positive, could benefit from clearer instructions and more convenient unloading solutions.
For families, the hotel offers a welcoming environment with spacious family rooms and a pet-friendly policy, promoting a comfortable, home-like stay. The dedication to creating a family-friendly atmosphere stands out, making it a top choice for those traveling with children.
In terms of comfort, Hotel Emma's beds are generally praised for providing a good night's sleep. The hotel, described as a solid three-star establishment, offers good value for money with its charming ambiance and historical appeal, despite some elements that could use updating.
Accessibility varies and while certain features like elevator access and nearby accessible parking are beneficial, the hotel's old structure and layout may pose challenges for those with significant mobility issues.
Overall, Hotel Emma excels in providing a welcoming and comfortable stay with its prime location, exceptional breakfast, large and tidy rooms and attentive service, making it a preferred option for visitors to Östersund. Show more
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Categories
Family Friendly Hotel
Dog Friendly Hotel
Hotel with Parking
Accessible Hotel
Small Hotel
3-Star Hotel
Room Types
Single RoomFeatures a TV, radio and work desk.
Double or Twin RoomFeatures a TV, seating area and work desk.
Family Room (2 Adults + 2 Children)Features a TV, seating area and work desk.
Please note that the room consists of 2 twin beds and 2 extra beds or 2 twin beds and a sofa bed.
Guest Reviews
8.6
Very Good
Location
Hotel Emma in Östersund impresses guests with its exceptional central location. Situated in the heart of the pedestrian zone, the hotel offers easy access to Östersund's main attractions, including shopping areas, restaurants and public transportation. Despite being in the middle of the bustling city, many guests appreciate its quiet and peaceful atmosphere. The proximity to the main square, Prästgatan and other key areas makes it a prime spot for visitors who want to explore the city on foot.
Guests frequently mention the convenience of nearby parking options, such as a parking garage just 50 meters away. The hotel's location is also praised for being ideal for shopping and dining with various cafes, shops and dining venues just a stone's throw away. Additionally, train travelers find it easily accessible from Östersund Västra station.
The combination of a central location with a clean and peaceful environment is a recurring theme and many reviews highlight the friendly and helpful staff as a significant plus. The hotel's position in an old, stylish tenement house adds to its charm, creating a cozy and inviting atmosphere for guests. Given these features, Hotel Emma stands out as a top choice for those looking to stay in the very center of Östersund.
Breakfast
Hotel Emma in Östersund has garnered an outstanding reputation for its breakfast offerings, consistently praised by guests for their excellence and variety. The breakfast is frequently described as delicious, fantastic and incredible, featuring a wide array of options that cater to all tastes. Many reviews highlight the use of local organic and self-produced ingredients, emphasizing the freshness and high quality of the food.
The breakfast buffet is noted for its extensive and generous selection, including local specialties from Jämtland, freshly squeezed juices, homemade bread and jams, assorted cereals, fruit, yogurt and a range of unique regional delicacies. Guests particularly appreciate the thoughtful presentation and the cozy atmosphere in the breakfast room.
Special touches such as freshly baked pancakes, waffles with cloudberry jam and exquisite coffee and tea elevate the breakfast experience. Despite some minor comments about the lack of certain warm dishes like bacon and scrambled eggs or a slightly cramped setup, the overall sentiment remains overwhelmingly positive.
Described as a highlight of the stay, the breakfast at Hotel Emma is often regarded as one of the best hotel breakfasts, not only in Östersund but also in Sweden. It offers a memorable, charming and satisfying start to the day, living up to high expectations and leaving a lasting impression on guests.
Rooms
Hotel Emma boasts a collection of rooms that draw praise for their spaciousness and coziness, offering guests a comfortable stay in a charming, old-fashioned building. Many guests appreciate the large rooms, often described as clean, bright and tastefully decorated with high ceilings adding to the airy atmosphere. The hotel successfully blends modern comforts with a nostalgic ambiance, making it unique and enchanting.
The attention to detail in room furnishings is noted with some reviews highlighting newly renovated bathrooms and well-equipped rooms that even accommodate pets with thoughtful amenities. The décor varies from lovely and elegant to individual and characterful, contributing to the hotel's personal touch.
Despite some maintenance issues, such as dated furniture and occasional peeling walls, the overall cleanliness and attention to guest comfort remain consistent. Beds are frequently mentioned as comfy and the peaceful environment adds to the overall relaxed experience.
Located centrally, the hotel combines convenience with a quiet atmosphere, making it a popular choice for visitors. While some rooms may face noise from outside or be too bright for a few guests, the positive remarks about the lovely, spacious and charming rooms far outweigh these minor drawbacks.
In summary, Hotel Emma's mix of character, comfort and central location, coupled with its large, clean and cozy rooms, make it a delightful stay for many travelers.
Beds
Hotel Emma appears to offer a consistent experience when it comes to bed comfort, as reflected in the majority of guest reviews. Guests frequently describe the beds as comfortable, cozy and conducive to a good night's sleep. Many found the mattresses to be nicely firm and the pillows received positive remarks for enhancing the sleep experience. However, there were a few dissenting opinions mentioning old or hard beds that could benefit from updating. Despite these occasional criticisms, the predominant sentiment points to a pleasurable and restful sleep environment at the hotel. Additionally, some guests appreciated small touches such as chocolates left on the beds, adding to the overall sense of comfort and hospitality.
Cleanliness
Hotel Emma consistently impresses guests with its unparalleled commitment to cleanliness. Visitors laud the establishment for its spotlessly clean environment, extending from the rooms to the shared spaces. The rooms are not only clean but also well-maintained, fresh and tidy, creating a comfortable and inviting atmosphere for guests.
The attention to detail in cleanliness is evident with clean bed sheets and well-maintained bathrooms being frequently highlighted. Even the hallways and elevators meet high cleanliness standards. Despite some minor issues such as worn-out bathrooms and occasionally less-than-perfect shared spaces, the general consensus points to a thoroughly clean and hygienic hotel.
The hotel's fresh and tidy appearance, combined with its perfect location, makes it a preferred choice for many. Whether seeking a quick stay or a more extended visit, guests can expect a sanitized, neat and well-kept environment at Hotel Emma.
Staff
Set in a prime location, Hotel Emma is renowned for its outstanding staff, consistently praised for their friendliness, helpfulness and professionalism. Guests have highlighted the team's warm and welcoming nature, making every visitor feel genuinely cared for. The staff's positive and accommodating attitude ensures a pleasant stay with special attention to detail in addressing guest needs and resolving any issues, such as misplaced items.
Personalized and charming service is a hallmark here with many reviews citing the professionalism and efficiency of the team. The reception staff, in particular, are noted for their excellent customer service, quick responses and ability to adapt to guest preferences, including early check-in requests.
The dedication and service-minded approach of Hotel Emma's personnel create a delightful and supportive environment. Guests repeatedly mention feeling important and valued, thanks to the staff's consistent efforts to provide exceptional service. The hotel's friendly and cheerful atmosphere is complemented by the helpfulness and professionalism of the staff, effectively enhancing the overall guest experience.
Wi-Fi
Hotel Emma offers a comfortable stay with reliable and accessible WiFi, an essential amenity for modern travelers. Guests have praised the consistently good WiFi reception, highlighting its reliability and ease of connection. With free WiFi available throughout the hotel, including public areas, staying connected is effortless. Additionally, free coffee throughout the day complements the cozy atmosphere and spacious, well-sized rooms. This hotel ensures a seamless internet experience, making it a practical choice for both leisure and business visitors.
Parking
Hotel Emma offers various parking solutions that generally receive positive feedback from its guests. Many visitors appreciate the convenience and availability of nearby parking options, including several affordable garages just around the corner. Guests have reported that these parking facilities are well-maintained and offer guaranteed spots, ensuring a smooth experience for car owners. The option of parking in a heated garage is particularly highlighted as a perk.
Despite its favorable attributes, some challenges are noted with the parking situation. The parking spaces are described as tight and the parking process can be complicated and sometimes tricky. Additionally, the hotel does not have its own parking spaces, which can make unloading luggage inconvenient. Clearer instructions regarding parking could enhance the guest experience.
Motorcyclists may find the available courtyard parking beneficial and it’s noted there is an agreement with nearby garages which can be useful. However, due to street noise, street parking may not be ideal and for some, the cost of parking is considered high and the accessibility less straightforward.
Overall, Hotel Emma provides good parking options with a few areas of improvement needed for a fully seamless experience.
Family
Hotel Emma emerges as a premier choice for families looking for a stay in the city center. The hotel consistently receives praise for its family-friendly atmosphere, making it an excellent destination for guests of all generations. Guests highlight the large family rooms, equipped with sofas and armchairs, which are particularly appreciated by children. The hotel's commitment to providing a cozy and accommodating environment extends even to the family pets, ensuring everyone's comfort.
The family-run nature of the hotel translates to warm and personalized service with the staff always available and attentive to the needs of their guests. The small, family-operated model fosters a family-like ambiance, enhancing the overall experience with a sense of home away from home. The quiet and serene setting further adds to the appeal, making Hotel Emma a tranquil retreat in a bustling city.
In summary, Hotel Emma successfully caters to families by offering spacious accommodations, a welcoming atmosphere and excellent service. It's a place where families can come together, relax and enjoy their time, knowing that every detail has been thoughtfully considered for their comfort.
3 Star
Hotel Emma offers a solid three-star experience with a few distinct highlights. The atmosphere is consistently praised as lovely, contributing to a pleasant stay. The hotel provides good value for money with moderately priced accommodations that are comfortable and spacious enough for a three-star rating. Guests find the service friendly and helpful, meeting expectations for this category.
Despite the charm and historical appeal, some feel that the hotel could benefit from renovation, particularly noting the worn floors. While not offering luxurious comforts, Hotel Emma delivers a reliably good three-star hotel experience, making it a suitable choice for travelers seeking affordability combined with a touch of character.
Accessible
Hotel Emma, an establishment with a rich historical background, presents a mixed landscape when it comes to accessibility for guests with disabilities. On a positive note, the hotel offers elevator access and accessible parking in a nearby parking garage, making it easier for those arriving by car or train. Some reviews have noted that the hotel is generally accessible with no major concerns mentioned, providing a decent level of comfort for many guests.
However, some aspects could pose challenges. The design of the hotel, an old house with many stairs, may not be suitable for individuals with limited mobility. Accessibility issues are cited particularly with bathrooms, showers and the overall layout, including the presence of many steps. Despite these points, no car access is allowed, which might be inconvenient for guests relying on personal vehicles.
Overall, while Hotel Emma appears adequate for some guests, it might not be ideal for everyone, particularly those with significant mobility challenges.
No, Hotel Emma doesn't have any pool.
No, a spa isn't available at Hotel Emma.
Yes, Hotel Emma welcomes dogs.
Yes, parking facilities are available at Hotel Emma.