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Summary of reviewsImperial Hotel Ostrava is a highly regarded establishment, especially noted for its prime location in the heart of Ostrava, convenient for both business and leisure travelers. Guests appreciate its proximity to historic landmarks, vibrant streets, the Opera and the Beats for Love festival. The hotel’s central position, combined with modern amenities and on-site parking, significantly enhances the guest experience.
The breakfast service at Imperial Hotel Ostrava is a highlight, receiving accolades for its extensive and varied buffet. Guests commend the quality, range and catering to dietary restrictions with the beautiful breakfast room and super-friendly staff adding to the enjoyment. Despite some minor criticisms regarding variety and pricing, the overall breakfast experience remains positive.
In terms of dining, the hotel's restaurant has earned praise for its excellent food and service, contributing to a memorable dining atmosphere. Guests appreciate the delicious evening meals in a cozy setting, although the early closing time of 8:00 pm is noted.
Room reviews offer a blend of satisfaction and areas for improvement. Positives include cleanliness, spaciousness and comfort with thoughtful amenities like complimentary mineral water and umbrellas. However, some guests have mentioned outdated furniture and fixtures, along with issues like poor air circulation and the need for minor repairs in certain rooms.
Cleanliness standards are generally high with many guests praising the spotless rooms and comfortable beds. While minor issues like stains on carpets and cobwebs in hallways are mentioned, they do not significantly detract from the overall positive impression.
The hotel staff receives commendations for their friendliness, professionalism and helpfulness. From reception to dining, the attentive and accommodating nature of the team greatly enhances the guest experience, despite occasional rare lapses in service.
The free wifi, while generally reliable, has received mixed reviews with some guests experiencing unstable connections, especially in the lobby area. However, it is satisfactory for most guests.
The gym is viewed as functional but small with some guests suggesting improvements to better meet expectations. The parking facilities are well-regarded for their convenience and security with free parking being a notable perk, although some guests note that the parking costs and procedures require clearer communication.
Feedback on the beds is mixed. Many guests find them comfortable with good pillows and extra bedding amenities. However, opinions on mattress firmness vary widely, showing a split between those who prefer softer or harder beds.
Lastly, while the hotel markets itself as a four-star establishment, some guests feel it falls short of this standard, citing a need for updates and better-maintained amenities. Despite this, the positive aspects highlighted by many guests suggest that Imperial Hotel Ostrava remains a strong choice for visitors looking to immerse themselves in the heart of Ostrava. Show more
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Categories
Historic Hotel
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
4-Star Hotel
Room Types
Comfort Single RoomRoom features a flat-screen TV, a desk, and a private bathroom.
Comfort Double RoomRoom features a flat-screen TV, a desk, and a private bathroom.
Business Double RoomSpacious room features a flat-screen TV, a desk, and a private bathroom with a bathtub.
SuiteSuite has a flat-screen TV, seating area, and a large bathroom with a bathtub.
Business Twin RoomProviding free toiletries, this twin room includes a private bathroom with a bath and a hairdryer. The twin room provides a tea and coffee maker, a wardrobe, a safe deposit box, a flat-screen TV with cable channels, as well as city views. The unit offers 2 beds.
Single RoomOffering free toiletries, this single room includes a private bathroom with a shower and a hairdryer. The single room offers a tea and coffee maker, a safe deposit box, a carpeted floor, heating and a flat-screen TV with cable channels. The unit offers 1 bed.
Double RoomDinner is served as a two-course menu. Every weekend there is an evening in the style of Italy, Croatia, Greece and Slovakia with food and drink.
Standard Single RoomOffering free toiletries, this single room includes a private bathroom with a shower and a hairdryer. The single room offers a tea and coffee maker, a safe deposit box, a carpeted floor, heating and a flat-screen TV with cable channels. The unit offers 1 bed.
Guest Reviews
8.0
Very Good
Location
Imperial Hotel Ostrava boasts an enviable position right in the heart of Ostrava, making it an ideal choice for both business and leisure travelers. Guests consistently praise the hotel's central location, which ensures that everything essential is within easy reach. The hotel is conveniently situated within a short walk from well-known landmarks, including the historic city center, the Carolina market and the main square.
Visitors appreciate being close to the recently renovated old town with its charming streets and vibrant atmosphere. The hotel's proximity to public transport means that exploring the surrounding areas is easy and convenient. Guests can also enjoy the nearby attractions such as the Opera and the Beats for Love festival, all within walking distance.
Moreover, the hotel's excellent location is complemented by comfortable accommodations and modern amenities. The on-site parking, both free and underground, adds to the convenience, allowing guests to explore the city without hassle. The hotel’s breakfast garners high praise for its extensive selection of savory and sweet options, adding to the overall positive experience.
Despite some mentions of outdated equipment, the advantages of staying in such a central spot far outweigh any minor inconveniences. The welcoming and efficient staff, along with the cleanliness of the rooms, consistently contribute to a pleasant stay. The Imperial Hotel Ostrava with its prime location and essential amenities, stands out as a top choice for those looking to immerse themselves in the vibrancy of Ostrava’s city center.
Breakfast
Imperial Hotel Ostrava's breakfast offerings have garnered significant praise from guests, highlighting the excellence and diversity of the buffet. Many guests have noted the breakfast as excellent, perfect or very good with a large and varied selection of dishes. The breakfast options are ample, catering even to those with dietary restrictions, providing a rich and satisfying start to the day. The breakfast room itself is described as beautiful, adding to the overall pleasant dining atmosphere. Fresh pastries and other high-quality dishes are frequently mentioned, alongside commendations for the welcoming and super-friendly staff.
While the majority of reviews are positive, a few guests have mentioned that the menu does not change and some have pointed out the absence of vegan options. There is also a range of opinions on the value with some suggesting the breakfast price as fair, while others find it a bit steep for what is offered. Despite these minor drawbacks, the comprehensive and diverse nature of the breakfast buffet generally stands out, earning high marks from guests who appreciate the variety and quality provided each morning.
Dinner
Imperial Hotel Ostrava's restaurant has consistently received praise from its guests. It offers great food and an excellent level of service, contributing to a memorable dining experience. The quality of the kitchen stands out with many guests noting the delicious and excellent food served in the evening. The restaurant itself is beautiful and cozy, adding to the overall dining pleasure. While the restaurant closes relatively early at 8:00 pm, diners have had positive experiences when arriving before this time. The bar and dinner settings have also been appreciated for their coziness. Additionally, the breakfast offerings are varied and excellent, further highlighting the hotel's commitment to quality catering. Overall, the restaurant at Imperial Hotel Ostrava is a standout feature, providing exceptional cuisine within a charming and comfortable environment.
Rooms
Imperial Hotel Ostrava offers a mixed experience when it comes to the rooms. Positive feedback highlights the rooms as clean, spacious and beautifully decorated with many guests describing them as comfortable, cozy and functional. The rooms are consistently noted for being well-prepared and quiet, adding to a pleasant stay for guests. Complimentary amenities such as mineral water and umbrellas are much appreciated and add a nice touch.
However, some negative aspects also surface. There are mentions of outdated furniture and fixtures, such as TVs from the early 90s and worn-out furniture, which detracts from the overall experience. Issues like poor air circulation, dusty furniture and damaged bathroom mirrors suggest that maintenance could be improved. Additionally, some rooms are described as small and cramped with minor repairs needed in certain areas like bathtubs and sockets. The Business rooms, in particular, are noted to be smaller than expected.
In summary, the rooms at Imperial Hotel Ostrava are generally clean, comfortable and well-furnished, though there are some issues with outdated aspects and inconsistent room sizes that could use attention.
Beds
Imperial Hotel Ostrava offers a mix of experiences when it comes to its beds. Many guests have found the beds to be comfortable, mentioning good pillows and extra amenities like extra pillows and blankets. The beds generally receive positive feedback for their comfort with multiple guests noting the beds and linen were comfy. However, there are polarized opinions on mattress firmness; some found the beds to be very soft, while others described them as hard or likened them to rocks. The quality of the mattresses varies with some guests mentioning they were worn out, sagging or uncomfortable. While there were no reports of bed bugs or major issues, some guests did comment on the bedding being dirty or torn and the pillows being low and rubbery. Overall, while many find the beds suitable for a good night's sleep, the experience can be inconsistent depending largely on individual preferences for mattress firmness and bedding quality.
Cleanliness
Nestled in the heart of Ostrava, the Imperial Hotel boasts a reputation for its commendable cleanliness. Many guests frequently highlight the spotless condition of the rooms, emphasizing their comfort and coziness. Daily room cleaning contributes to maintaining a consistently clean and quiet environment. The interiors, while sometimes described as showing signs of wear, still retain a tasteful charm and practical furnishing, adding to their overall appeal.
Apart from a few noted cleanliness issues such as occasional stains on carpets and cobwebs in the hallways, the hotel generally upholds a high standard of cleanliness that leaves most guests satisfied. The beds in particular receive praise for their cleanliness and comfort, enhancing the restful experience. The peaceful surroundings of the hotel further add to its allure, providing a tranquil retreat for visitors.
Despite minor hiccups like outdated decor in some areas and isolated reports of unclean toilets, the overall impression remains positive. The Imperial Hotel Ostrava proves to be a reliable choice for those prioritizing a clean and comfortable stay.
Staff
Imperial Hotel Ostrava is consistently praised for its exceptional staff. Guests frequently highlight the hotel's super friendly, polite and helpful team. The reception staff stand out for their professionalism and accommodating nature, making check-ins and inquiries a pleasant experience. Regular housekeeping is noted, contributing to a well-maintained environment. The staff’s behavior is often described as professional with a friendly demeanor that enhances the overall stay. Smiling and attentive service at both reception and dining areas receives acknowledgment, adding a personal touch to the guest experience. While overwhelmingly positive, there were rare mentions of less satisfactory moments at the reception. Despite these occasional lapses, the overall portrayal of the staff at Imperial Hotel Ostrava is one of friendliness, professionalism and a readiness to assist guests in any way possible.
Wi-Fi
The wifi at Imperial Hotel Ostrava generally receives favorable feedback from guests. Many appreciated the reliable, strong and free wifi offered with some noting that the connection was especially good. The fact that breakfast came with wifi was a positive touch. However, there were mentions of erratic and unstable connections at times with some describing the wifi as slow or weak, particularly in certain areas such as the lobby. While the experiences with the wifi varied, the overall sentiment suggests that it was satisfactory for most guests, despite occasional issues.
Gym
The gym at the Imperial Hotel Ostrava garners mixed feedback from guests, yet there are positive remarks that highlight its strengths. On the plus side, some guests found the gym to be nice and well equipped, considering it adequate for a basic workout. Nonetheless, a significant number of reviews suggest that the gym is small with some describing it as a tiny exercise room. This compact size appears to limit its appeal, leading several guests to believe that improvements are necessary. While opinions vary, the general consensus leans towards the gym being functional but in need of enhancement to better meet guest expectations.
Parking
Parking at the Imperial Hotel Ostrava is generally well-received with many guests highlighting its ease and convenience. The hotel offers a mix of parking options, including spaces right in front of the hotel and a larger underground garage. The underground garage is particularly praised for its easy access and security. Guests frequently describe the parking as good and comfortable, noting that it is accessible and well-organized.
One of the standout positives is that parking is free for hotel guests, making it an attractive perk for those traveling by car. The underground garage is mentioned as a spacious, secure option, ideal for ensuring the safety of vehicles.
However, some reviews point out that self-parking can be expensive with a daily charge that some guests found unreasonable. There are also mentions of parking fees not being clearly communicated upfront and a few guests experienced issues with finding available slots or understanding the parking procedure.
In summary, while the Imperial Hotel Ostrava provides convenient and secure parking options, potential guests should be aware of associated costs and ensure they receive clear information about parking arrangements.
4 Star
The Imperial Hotel Ostrava has received feedback from guests who find its four-star rating somewhat inconsistent with their expectations. Despite promoting itself as a four-star establishment, several guests feel that it falls short of this standard. The amenities and overall facilities have been described as lacking and there's a notable sentiment that the hotel requires upgrades in both equipment and maintenance. Additionally, the price for accommodation seems higher than what guests believe the level of amenities justifies. Overall, while positioned as a luxury option, the hotel does not consistently meet the four-star expectations of its guests.
No, Imperial Hotel Ostrava doesn't have any pool.
No, a spa isn't available at Imperial Hotel Ostrava.
Yes, Imperial Hotel Ostrava welcomes dogs.
Yes, parking facilities are available at Imperial Hotel Ostrava.