5-Star HotelSummary of reviews related to the '5 Star' categoryLocated in a beautiful setting with an impressive view of the Medina, Palais Medina Riad Resort has potential but faces mixed feedback regarding its five-star status. While some guests praise the hotel for its luxury, stunning location and facilities meeting five-star standards, others feel it falls short of the mark.
Several reviews highlight the outdated condition of the hotel with particular criticism directed at the outdoor furniture, pool and overall maintenance. Issues such as a lack of towels, broken televisions and missing equipment undermine the luxury experience expected of a five-star establishment. The pool's state and limited availability of sunbeds further tarnish its reputation.
Service levels also drew mixed responses. While some guests found room service and the quality of the restaurant commendable, others experienced poor service that did not align with five-star expectations. Breakfast and general cleanliness were also reported to be below par with aspects such as buffet organization and inventory restocking needing improvement.
The hotel's potential remains evident, particularly with mentions of luxurious rooms, free upgrades and aspects considered worthy of five-star quality. Yet, many reviews suggest that without significant improvements, the hotel's current state aligns more closely with a three to low four-star rating.
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