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Summary of reviewsLa Joya Pachuca is highly praised for its outstanding location, exceptional cleanliness and friendly service. Its prime position in Pachuca ensures that guests have convenient access to shops, restaurants, supermarkets, banks and cinemas, all within a short distance. The strategic placement near the city's historical center and modern commercial areas makes it an ideal base for exploring the city. The presence of an adjoining Sanborns store and a covered parking garage enhances the overall convenience for visitors.
Guests frequently commend the delicious and varied breakfast offerings, lauding the quality and taste of dishes like coffee, tea, juice, fruits and hot meals. Despite a few comments about limited menu options and occasional portion sizes, the breakfast experience is generally described as exceeding expectations due to its excellent flavor and attentive service.
The hotel's rooms win favor for their spaciousness, modernity, cleanliness and comfort. Many reviews emphasize the pleasant stay provided by well-maintained rooms with comfortable beds and good air conditioning. Although some minor issues like room layout and tub sizes were mentioned, the overall sentiment is notably positive, bolstered by continuous renovations ensuring pristine conditions.
Cleanliness is a hallmark of La Joya Pachuca with guests frequently highlighting the spotless condition of rooms and facilities. The hotel's commitment to maintaining high hygiene standards is reflected in daily thorough housekeeping, keeping the environment fresh and inviting throughout the stay.
The staff at La Joya Pachuca is celebrated for their friendliness, attentiveness and courteous service. Guests consistently note the effective and pleasant service across all areas of the hotel, from reception to maintenance. The staff's welcoming demeanor and quick assistance significantly enhance the overall guest satisfaction.
The parking facilities, offering a covered and secure underground garage, add to the convenience, albeit with minor issues regarding navigation and elevator absence.
Overall, La Joya Pachuca stands out as a top choice for visitors seeking a well-located, clean and comfortable stay in Pachuca with exceptional service and amenities ensuring a pleasant experience. Show more
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Categories
Luxury Hotel
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
5-Star Hotel
Room Types
King Suite with Sofa Bed - Non-SmokingBoasting 1 bedroom, this spacious suite has 2 bathrooms with a bath, a seating area and terrace where you can relax. The air-conditioned suite features a flat-screen TV with streaming services, a minibar, a tea and coffee maker, a wardrobe as well as city views. The unit offers 2 beds.
Standard Double SuiteThis spacious suite includes 1 living room, 1 separate bedroom and 2 bathrooms with a bath and free toiletries. The air-conditioned suite offers a flat-screen TV with streaming services, a minibar, a tea and coffee maker, a seating area as well as city views. The unit has 3 beds.
Deluxe King RoomFeaturing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with streaming services, a tea and coffee maker, a wardrobe, a safe deposit box as well as city views. The unit has 1 bed.
Junior SuiteThe air-conditioned suite features 1 bedroom and 1 bathroom with a bath and a shower. The suite provides a tea and coffee maker, a seating area, a wardrobe, a flat-screen TV with streaming services, as well as city views. The unit offers 1 bed.
Double or Twin RoomOffering free toiletries, this twin/double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned twin/double room offers a flat-screen TV with streaming services, a tea and coffee maker, a wardrobe, a safe deposit box as well as city views. The unit has 2 beds.
Guest Reviews
9.2
Excellent
Location
La Joya Pachuca garners substantial praise for its prime location in Pachuca, consistently highlighted by guests. Nestled in one of the city's best areas, the hotel is conveniently accessible via various transportation means, including public transport, taxis and private cars. Its strategic position places it within a short distance of numerous shops, restaurants, supermarkets, banks and cinemas, ensuring guests have a plethora of options to explore and complement their stay. Additionally, the hotel's covered parking garage in the basement adds a layer of convenience for those traveling with vehicles.
The hotel's vicinity to local shops and a large department store enhances the overall experience, making it an excellent base for any activity in Pachuca. Guests appreciate the proximity to both the city's historical center and the modern commercial areas, deeming it a superb lodging option with extraordinary and favorable surroundings. The adjoining Sanborns store within the hotel is frequently noted as a convenient and valuable addition.
Cleanliness, price-performance ratio and abundant amenities like comfortable room sizes and delicious breakfasts further contribute to La Joya Pachuca's appeal. The staff’s friendly and helpful nature elevates the guest experience, making it not only a well-located hotel but also a remarkably comfortable and clean one.
In summary, La Joya Pachuca's exceptional location, comprehensive facilities and favorable pricing make it an outstanding choice for visitors seeking a convenient and pleasant stay in Pachuca.
Breakfast
La Joya Pachuca receives frequent praise for its breakfast offerings with many guests highlighting the delicious and varied options available. The cordial service from the restaurant staff adds to the overall positive experience. Numerous reviews mention the excellent, warm and tasty dishes, noting that the breakfast frequently exceeded expectations. Despite some comments about the limited menu and basic offerings, the taste and quality of the food are often described as exquisite.
Guests appreciate the inclusion of breakfast with the accommodation, typically served à la carte and note the good prices. Positive feedback often points out the attentive service and the quality of dishes like coffee, tea, juice, fruit and other selections. While a few reviews mention the desire for more variety and better portions, the consensus remains largely favorable. It's worth noting that some guests did comment on occasional shortcomings, such as the lack of refillable juice and cold pancakes.
Overall, the breakfast at La Joya Pachuca garners high marks for its taste, quality and service, contributing significantly to the hotel's appeal.
Rooms
La Joya Pachuca offers rooms that consistently impress guests with their spaciousness and cleanliness. Many reviewers emphasize the ample size of the rooms, describing them as modern, comfortable and well-maintained. The clean and comfortable nature of the rooms is frequently highlighted, making for a pleasant stay. Beds and pillows generally receive praise for their comfort, contributing to a restful night's sleep, though a few guests noted that the mattresses could be softer.
Air conditioning in the rooms functions well, maintaining a comfortable temperature throughout and the lighting is considered good. Guests also appreciate the quietness of the rooms, as some are well isolated from noise. Bathrooms are reportedly excellent, adding to the overall positive experience.
Facilities are described as comfortable with rooms appearing just as they do in photos, offering reliability and transparency. Despite minor issues such as room layouts that might not be the most practical and tub sizes that may not accommodate taller individuals, the overall sentiment is strongly favorable. Renovations ensure that rooms are in perfect condition, further solidifying La Joya Pachuca's reputation for hospitality, cleanliness and comfort.
Beds
La Joya Pachuca has received mixed feedback from guests concerning its beds. Many guests praised the beds for being very comfortable and appreciated the softness of the pillows and mattresses. Words like super comfortable and really comfortable were frequently used, suggesting that the hotel generally provides good bedding for a restful sleep. Guests also remarked positively on the clean and comfortable rooms, which enhance the overall experience.
However, not all reviews were favorable. Some guests mentioned the beds as a bit hard with remarks about uncomfortable mattresses and creaky beds due to aluminum legs. There were also comments about the pillows not being as comfortable as hoped.
Despite these varying opinions, the praise for bed comfort and cleanliness was a common theme, making La Joya Pachuca a suitable choice for travelers valuing a good rest.
Cleanliness
La Joya Pachuca consistently receives high praise for its exceptional cleanliness. Guests frequently highlight the spotless condition of both the rooms and facilities, often describing the spaces as clean, comfortable and remarkably well-maintained. The daily housekeeping, which includes a thorough cleaning and towel changes, ensures that rooms remain fresh and inviting throughout their stay. Visitors are particularly impressed by the impeccable cleanliness, which many describe as extraordinary or beyond expectations.
Moreover, the hotel's clean environment extends to all areas, from the bathrooms to the common spaces, which guests find both clean and pleasant. The attentive and friendly staff play a significant role in maintaining these high standards, often receiving commendations for their helpfulness and dedication to service. This consistent commitment to hygiene and order creates a comfortable and restful atmosphere, making La Joya Pachuca a top choice for travelers seeking a pristine and welcoming stay.
Staff
La Joya Pachuca consistently receives high praise for its exemplary staff. Numerous reviews highlight the team's friendliness and attentiveness, describing the staff as very friendly, super attentive and courteous. Guests appreciate the quick and helpful service provided by reception, maintenance and cleaning personnel. The staff's impeccable attention and courteous demeanor consistently stand out with many guests noting that their needs are promptly and kindly addressed.
The excellent service extends to every corner of the hotel. Various reviewers mention the excellent and fantastic service and the well-kept facilities, underscoring the staff's dedication to maintaining a pleasant environment. While there was a mention of an unpleasant reception experience, the overwhelming sentiment is that the staff is friendly, helpful and accessible, significantly contributing to the overall satisfaction of the guests.
The noticeable change in the staff's attitude since the rebranding to La Joya is also positively noted, indicating an improvement in the level of friendliness and service. This attentive, kind and accessible staff, combined with excellent service and facilities, makes La Joya Pachuca a highly recommended stay.
Parking
La Joya Pachuca offers a covered and secure underground parking garage, which is a notable benefit for guests. The parking is free and includes many available slots, ensuring ample space for vehicles. Guests have appreciated the private and safe nature of the car park. While the location provides convenient access to nearby dining options, the parking lot lacks an elevator to the lobby and may be slightly confusing to navigate at first. Overall, the parking facilities at La Joya Pachuca are favorable with a few minor inconveniences.
No, La Joya Pachuca doesn't have any pool.
No, a spa isn't available at La Joya Pachuca.
No, La Joya Pachuca doesn't allow dogs.
Yes, parking facilities are available at La Joya Pachuca.