Grand Hotel Palau
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Summary of reviewsThe Grand Hotel Palau enjoys a prime location that serves as an excellent base for exploring Palau and the Maddalena Archipelago. Located minutes from the harbor, the hotel offers breathtaking panoramic views of the bay, port and La Maddalena, which can be enjoyed from the rooms and large terraces. The hotel's strategic placement above the town ensures a tranquil atmosphere while providing easy access to local attractions, restaurants, shops and beaches on foot. This optimal positioning makes it ideal for both relaxation and adventure in Sardinia.
The breakfast experience at Grand Hotel Palau is generally praised for being rich, varied and plentiful with options such as fresh fruit, yogurt, cereals, bread, croissants and scrambled eggs. Guests particularly enjoy having breakfast on the terrace with stunning sea views. Although there are some critiques regarding the cost and occasional issues with variety and refills, the overall consensus points towards a satisfying breakfast experience, enhanced by the beautiful setting.
In terms of dining, while the hotel does not offer lunch or dinner services, it has a restaurant and nightclub called "Upper." Guests appreciate the regional cuisine and often return to the hotel with cutting boards to enjoy in their rooms or on the terrace. The staff is also helpful in providing dining recommendations and arranging private excursions, enhancing guests' overall experience.
Guests generally find the rooms clean, well-furnished and newly refurbished with fantastic views. Daily cleaning and comfortable settings are often praised, although there are some concerns about room size, noise levels and outdated furniture. The staff's responsiveness in addressing complaints and offering room changes is appreciated.
Cleanliness receives mixed feedback; many guests describe rooms and common areas as spotlessly clean, while others report issues such as dust, mold and superficial cleaning. Despite these varied experiences, the dedication of the cleaning staff is recognized.
The hotel's staff is frequently highlighted for their friendliness, helpfulness and attentiveness. Reception staff, especially Elia, receive numerous commendations for their professionalism and thoughtful advice on local attractions. Overall, the staff’s courteousness, multilingual abilities and proactive approach contribute significantly to guest satisfaction.
Wi-Fi service at the hotel has received mixed reviews. Many guests find it satisfactory, noting good connectivity in certain areas of the hotel, while others experience issues with weak or unreliable connections in their rooms.
The hotel’s proximity to stunning beaches and great restaurants makes it an excellent base for beach enthusiasts. Though the nearest beach requires a steep walk, the spectacular views and helpful staff providing beach essentials contribute to a pleasant beach-centric stay.
Parking is a mix of convenience and challenge with free parking available but sometimes limited during high season. The hotel's steep slope and occasional lack of elevator access add to the difficulty, particularly when carrying luggage.
Families find the hotel accommodating with family-friendly rooms, including options like bunk beds and baby cots. The spacious accommodations and quiet environment make it a suitable destination for family vacations.
The comfort of the beds garners mixed feedback with some guests enjoying comfortable bedding and darkened rooms conducive to good sleep, while others find the mattresses too hard and the pillows thin.
While the Grand Hotel Palau is marketed as a four-star establishment, many guests feel it falls short of this standard, more accurately describing it as a two or three-star facility. Despite this, positive aspects like its prime location, friendly staff and pleasant views make it a worthwhile choice for many visitors.
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The breakfast experience at Grand Hotel Palau is generally praised for being rich, varied and plentiful with options such as fresh fruit, yogurt, cereals, bread, croissants and scrambled eggs. Guests particularly enjoy having breakfast on the terrace with stunning sea views. Although there are some critiques regarding the cost and occasional issues with variety and refills, the overall consensus points towards a satisfying breakfast experience, enhanced by the beautiful setting.
In terms of dining, while the hotel does not offer lunch or dinner services, it has a restaurant and nightclub called "Upper." Guests appreciate the regional cuisine and often return to the hotel with cutting boards to enjoy in their rooms or on the terrace. The staff is also helpful in providing dining recommendations and arranging private excursions, enhancing guests' overall experience.
Guests generally find the rooms clean, well-furnished and newly refurbished with fantastic views. Daily cleaning and comfortable settings are often praised, although there are some concerns about room size, noise levels and outdated furniture. The staff's responsiveness in addressing complaints and offering room changes is appreciated.
Cleanliness receives mixed feedback; many guests describe rooms and common areas as spotlessly clean, while others report issues such as dust, mold and superficial cleaning. Despite these varied experiences, the dedication of the cleaning staff is recognized.
The hotel's staff is frequently highlighted for their friendliness, helpfulness and attentiveness. Reception staff, especially Elia, receive numerous commendations for their professionalism and thoughtful advice on local attractions. Overall, the staff’s courteousness, multilingual abilities and proactive approach contribute significantly to guest satisfaction.
Wi-Fi service at the hotel has received mixed reviews. Many guests find it satisfactory, noting good connectivity in certain areas of the hotel, while others experience issues with weak or unreliable connections in their rooms.
The hotel’s proximity to stunning beaches and great restaurants makes it an excellent base for beach enthusiasts. Though the nearest beach requires a steep walk, the spectacular views and helpful staff providing beach essentials contribute to a pleasant beach-centric stay.
Parking is a mix of convenience and challenge with free parking available but sometimes limited during high season. The hotel's steep slope and occasional lack of elevator access add to the difficulty, particularly when carrying luggage.
Families find the hotel accommodating with family-friendly rooms, including options like bunk beds and baby cots. The spacious accommodations and quiet environment make it a suitable destination for family vacations.
The comfort of the beds garners mixed feedback with some guests enjoying comfortable bedding and darkened rooms conducive to good sleep, while others find the mattresses too hard and the pillows thin.
While the Grand Hotel Palau is marketed as a four-star establishment, many guests feel it falls short of this standard, more accurately describing it as a two or three-star facility. Despite this, positive aspects like its prime location, friendly staff and pleasant views make it a worthwhile choice for many visitors.
Hotel near The Beach
Family Friendly Hotel
Dog Friendly Hotel
Hotel with Parking
4-Star Hotel
About Grand Hotel Palau
License: F3713, IT090054A1000F3713
Guest Reviews
Location
This historic center is conveniently within walking distance, allowing visitors to explore the local attractions, restaurants, shops and beaches with ease. The strategic placement above the town ensures a tranquil atmosphere, while still granting quick access on foot to the bustling heart of Palau. Guests highlight the beautiful hillside and beachfront settings, appreciating the serene and picturesque environment.
Whether for a short stay or a longer vacation, the Grand Hotel Palau is frequently praised for its optimal positioning. It offers stunning sea and harbor vistas, making it a perfect spot for both relaxation and adventure in Sardinia.
Breakfast
However, there are consistent criticisms about the cost of breakfast, which many guests found to be too high relative to the value offered. Some reviews mention the limited variety and repetitive nature of the offerings with certain items being industrial and pre-packaged, akin to supermarket goods. There are also mentions of inadequate refilling of breakfast items and poor organization, causing delays and shortages. Despite these drawbacks, the general consensus points towards a satisfying breakfast experience, particularly enhanced by the lasting impression of the beautiful terrace view.
Dinner
Rooms
However, there are significant areas where improvements are suggested. A recurring issue is the small size of the rooms, which some guests find cramped and lacking practical storage solutions. Noise levels from both inside and outside the hotel are frequently mentioned with several remarks on poor soundproofing. The condition of some rooms is described as outdated with old or broken furniture and signs of wear and tear. Cleanliness issues, such as mold in showers and unpleasant odors, are noted by a few visitors.
Some reviews indicate inconsistencies between the advertised room descriptions and actual conditions upon arrival, leading to dissatisfaction. Views from certain rooms, especially those facing non-scenic areas like parking lots or construction sites, are also points of contention. Finally, amenities such as sufficient pillows, minibars with water and kettle availability are highlighted as missing or inadequate in some instances. Despite these issues, the staff's responsiveness in addressing complaints and offering room changes is appreciated by guests.
Beds
However, there are significant concerns regarding the overall quality and comfort of the beds. A recurring theme is the hardness of the mattresses with several guests describing them as hard and uncomfortable. Pillows also received criticism, frequently described as thin and lacking in comfort. Occasional comments pointed out beds being too narrow with some even remarking on visible wear, such as old spring mattresses and broken bed headboards.
While some guests enjoyed very comfortable beds, it’s clear that the experience can vary, suggesting that bed quality might be inconsistent across different rooms. Though there's potential for a comfy stay, improved mattress quality and better pillow options would likely enhance the overall guest experience at Grand Hotel Palau.
Cleanliness
However, other reviews point out areas that need improvement. Guests reported issues like dust, mold, cracked tiles and outdated facilities that did not align with the clean standards expected. Instances of superficial cleaning and occasional lapses in daily upkeep were noted, leading to varying experiences depending on individual rooms and specific areas within the hotel.
The hotel’s consistent yet varied cleanliness standards suggest that while some guests enjoyed an immaculate stay, others encountered inconsistencies that impacted their overall satisfaction. Despite its challenges, the dedication of the cleaning staff was recognized and the core facilities largely managed to meet basic cleanliness expectations for many visitors.
Staff
A recurring mention is Elia at the reception, who guests feel goes above and beyond with his professionalism, enthusiasm and thoughtful advice on local attractions and restaurants. Elia's dedication to customer care stands out, making him a memorable figure for many visitors. Overall, the hotel's staff are noted for their courteousness, multilingual abilities and proactive approach in making guests feel at home. Despite a few isolated comments on inattentiveness, the general consensus underscores a team that is committed to providing a welcoming and pleasant experience.
Wi-Fi
However, there were also several reports of issues, including weak or non-existent Wi-Fi in the rooms with some guests experiencing unreliable or failing internet connections. A few visitors highlighted that the Wi-Fi only worked intermittently or was functional for limited periods. Despite these challenges, the general consensus leans towards a positive experience with the hotel's internet service, although it may not be uniformly reliable across all areas of the hotel.
Beach
Palau’s central location allows for seamless exploration of the Emerald Coast and the picturesque beaches within a few kilometers. The hotel’s staff enhance the experience by providing beach essentials like umbrellas and offering excellent advice on the best beach destinations, including places in Alghero.
While the walk to the nearest beach can be challenging for some, the breathtaking views and beautiful surroundings make it worth the effort. The Grand Hotel Palau's convenient location and helpful staff make it an ideal spot for a beach-centric getaway, allowing visitors to soak in the natural beauty and vibrant atmosphere of this Mediterranean gem.
Parking
However, numerous reviews also pointed out significant challenges. During the high season, parking can become problematic with spots being limited and difficult to secure, especially in the evening. There are only a few dedicated parking spaces available at the hotel and sometimes these come with an extra charge. The hotel is located on a steep slope, which adds to the difficulty, particularly when no elevator access is available.
Some guest experiences revealed that parking was not only limited but also sometimes unsafe or inconvenient. The parking lot could be challenging to navigate and some areas lacked proper spaces altogether. This was particularly troublesome for motorcyclists, who noted specific issues with safely parking their bikes. Additionally, there were mentions of having to carry luggage due to the absence of assistance or lift access to and from the parking areas.
Overall, while there are ample mentions of free and convenient parking, the consistency and availability of these spaces vary, especially during busier times. Visitors are advised to plan for potential parking difficulties and consider the seasonal demand and hotel layout.
Family
4 Star
Business
Accessible
Dog Friendly
No, Grand Hotel Palau doesn't have any pool.
No, a spa isn't available at Grand Hotel Palau.
Yes, Grand Hotel Palau welcomes dogs.
Yes, parking facilities are available at Grand Hotel Palau.
No, Grand Hotel Palau doesn't have a gym.
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