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Summary of reviewsThe Excelton Hotel, located strategically within the city, garners widespread appreciation from guests for its convenient positioning. Although it is somewhat distant from the city center and not particularly close to malls, it remains accessible to various attractions, including renowned pindang restaurants and essential city sites, making it an ideal spot for those aiming to explore local dining options.
The breakfast offerings at The Excelton Hotel are highly praised. Guests enjoy the convenience of a complimentary breakfast included in the room rate with high-quality and diverse menu options, including local Palembang cuisine. While a few guests mentioned that the menu could be repetitive, the overall sentiment celebrates the delicious and satisfying breakfast experience, set in a clean and pleasant atmosphere.
Rooms at The Excelton Hotel receive consistent acclaim for their cleanliness, spaciousness and comfort. Guests appreciate the ample space, delightful city views and luxury features like spacious bathtubs. Despite minor maintenance issues and less effective air conditioning in some instances, the rooms are generally seen as well-maintained and value for money.
The hotel's staff is frequently highlighted for their warm and friendly service. Guests commend the helpfulness and responsiveness of personnel, noting specific employees for their exceptional demeanor. Although there are occasional mentions of lapses in service, particularly regarding breakfast management and check-in processes, the overall impression of the staff is positive, enhancing the guest experience.
The indoor pool at The Excelton Hotel is an appreciated feature, though it has some drawbacks. Guests noted concerns about water cleanliness and the pool’s small, cramped area. Additionally, families may find the lack of a separate children's section inconvenient. Nonetheless, it provides an indoor swimming option for enthusiasts.
Parking at The Excelton Hotel poses some challenges with reviewers frequently mentioning the limited space and difficult layout. Steep ramps and sharp turns make maneuvering challenging, particularly for larger vehicles. While parking facilities are available, guests with specific vehicular needs or preferences for more accessible parking should plan accordingly.
Beds in the hotel are often celebrated for their comfort and quality. Guests have repeatedly highlighted the coziness of the beds and pillows, contributing to a restful and pleasant stay, ensuring a comfortable sleeping environment.
Overall, The Excelton Hotel is well-regarded for its strategic location, exceptional breakfast, spacious and comfortable rooms, diligent staff and comfortable beds, despite minor drawbacks with the pool and parking facilities.
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