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Grand Hotel Piazza Borsa

Palermo , Via Dei Cartari 18 (Show on Map)

8.4

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Grand Hotel Piazza Borsa in Palermo consistently receives high praise for its enviable, central location, nestled in a beautifully restored historic building that exudes charming and elegant ambiance. Guests appreciate the accessible prime city center, allowing easy exploration of Palermo's main attractions, historic sites and a plethora of nearby restaurants—all within walking distance. Despite being in a bustling area, the hotel's quiet setting and splendid inner courtyard offer a serene escape. The well-maintained common areas and historic splendor further enhance the stay, making it an ideal base for exploring Palermo.

The staff at Grand Hotel Piazza Borsa are frequently highlighted for their exceptional quality. Descriptions such as super kind, helpful, child-friendly and professional reflect the welcoming atmosphere and efficient service that significantly contribute to guests' positive experiences. The front desk and concierge, in particular, receive commendations for their readiness to assist with exploring the city. Although isolated comments mentioned occasional aloof or rigid employees, these are overshadowed by the overall high praise for the team's friendliness and accommodation.

Guests also compliment the hotel's cleanliness, describing the rooms as spotless, cozy and spacious with large bathrooms and excellent air conditioning. The beautiful structure and stunning architecture of the hotel add to its appeal, contributing to a comfortable and luxurious stay. Though some note minor issues like occasional aging facilities or labyrinth-like layout, the general consensus favors the hotel's presentation and tranquility with internal views away from street noise ensuring a peaceful experience.

Mixed reviews surround the hotel's breakfast offerings. Many guests laud the rich, varied and abundant buffet with delicious meals, significantly enhanced by attentive and friendly staff. However, a notable number also criticize the breakfast for limited selection, poor-quality coffee and inconsistent standards, suggesting room for improvement to meet the hotel's reputed high standards.

Regarding the beds, feedback is mixed. While some find the beds extremely comfortable and appreciate the overall quality of the bedding, others feel the mattresses are too firm or even old and worn-out, affecting their comfort. Nonetheless, the quiet and clean rooms still contribute to a generally positive accommodation experience.

The hotel's WiFi service receives criticism for being slow, irregular and sometimes non-existent in certain areas or under heavy usage. This aspect detracts from the otherwise high standard of amenities provided.

On the subject of parking, the on-site valet service, although chargeable and requiring advance reservation, is appreciated for its convenience, given Palermo's challenging parking situation. Some guests do note minor inconveniences, such as waiting times or initial chaos, but overall, the valet service mitigates the distance of the parking lots from the hotel.

Despite these minor drawbacks, the Grand Hotel Piazza Borsa is celebrated for its beautiful historic setting, elegant atmosphere, excellent cleanliness and a prime location making it highly recommended for travelers looking to explore Palermo comfortably and efficiently.
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Categories

Historic Hotel

Hotel for Honeymoon

Hotel with Spa

Family Friendly Hotel

Romantic Hotel

Hotel near Nightlife Spots

Business Hotel

Hotel with Parking

Accessible Hotel

Hotel with Gym

4-Star Hotel

Room Types

Deluxe Double Room Large en suite room with air conditioning, minibar, and a TV with satellite and pay-per-view channels. Some rooms have 2 bathrooms and most feature a spa bath.

Executive Double or Twin Room Large en suite room with air conditioning, minibar, and a TV with satellite and pay-per-view channels. Please specify bed preference when booking.

Deluxe Suite Boasting a spa bath and living room, this spacious suite comes with air conditioning, minibar, and 2 TVs with satellite and pay-per-view channels.

Economy Twin Room Smaller than the Executive Room, this en suite room features air conditioning and satellite TV. Set on 1 of the lower floors of the property, it has views of the shared courtyard.

Imperial Suite The hot tub is a top feature of this suite. This spacious suite comes with 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The air-conditioned suite features a flat-screen TV with satellite channels, a minibar, a seating area, a wardrobe as well as city views. The unit has 1 bed.

Executive Suite This suite includes 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The suite offers air conditioning, a tea and coffee maker, heating and a flat-screen TV with satellite channels. The unit has 1 bed.

Standard Single Room The unit has 1 bed.

About Grand Hotel Piazza Borsa

License: 19082053A200005, IT082053A19IJS2FHR

Guest Reviews

8.4

Very Good

Location

Nestled in the heart of Palermo, the Grand Hotel Piazza Borsa enjoys an enviable position with guests consistently praising its excellent and optimal location. It's set in a beautifully renovated historic building that offers a charming and elegant atmosphere. Visitors appreciate the prime, central position allowing for easy exploration of the city's main attractions, historic sites and a variety of restaurants – all within walking distance.

The hotel stands out for its strategic and quiet location, despite being in the bustling city center. This makes it an ideal base for discovering Palermo, situated in a serene environment amidst historic splendor. Guests also note the splendid inner courtyard and well-maintained common areas as significant highlights.

Moreover, the helpful and friendly staff add to the overall positive experience, catering well to families with children. The combination of cozy, spotless rooms and a superb breakfast service makes for a comfortable stay.

Overall, the central location, beautiful historic structure and top-notch service make the Grand Hotel Piazza Borsa a highly recommended choice for anyone looking to explore Palermo with ease and comfort.

Breakfast

The Grand Hotel Piazza Borsa receives mixed reviews regarding its breakfast offerings, largely praised for its variety and quality, yet facing criticism as well. Many guests commend the breakfast for being rich, varied and abundant with some highlighting a well-stocked buffet and delicious, complete meals. The taste selection is often described as very good or even excellent with terms like sumptuous and terrific frequently used. The attentive and friendly staff also contribute positively to the breakfast experience, enhancing the overall satisfaction of the guests.

However, not all feedback is glowing; several reviews point out areas of disappointment. Issues such as poor-quality coffee, limited selection and inconsistent quality leave some guests underwhelmed. Some reviews specifically mention that the breakfast does not meet the high standards expected of the hotel, describing it as mediocre, basic or even a disaster. The need for improvement is a recurring theme with suggestions to enhance the variety and freshness of the offerings.

Overall, guests seem divided on their breakfast experiences at Grand Hotel Piazza Borsa—while the plentiful and varied options please many, others feel that there is significant room for improvement to meet the hotel's prestigious reputation.

Rooms

Guests at the Grand Hotel Piazza Borsa consistently compliment the spaciousness and cleanliness of the rooms. The rooms are well-organized and thoroughly maintained with many reviewers describing them as absolutely beautiful, cozy and comfortable. The large bathrooms and well-equipped facilities, including excellent air conditioning, contribute to a luxurious stay. Despite the aging facilities in some areas, the overall presentation is positive.

The hotel boasts very quiet rooms, often emphasized for their tranquility and internal views, away from street noise. Additionally, the staff receives praise for their kindness and efficiency in room cleaning. For those who appreciate space, the rooms offer ample room to move around, which enhances the level of comfort.

A few negative remarks do touch on some smaller rooms that feel cramped and occasionally a labyrinth-like layout, but these are outweighed by the positive experiences. The location of the hotel, being central and within an old and beautiful building, adds a historic charm to the stay. Overall, guests seem very satisfied with the spacious, clean and quiet accommodations at the Grand Hotel Piazza Borsa.

Beds

The beds at the Grand Hotel Piazza Borsa have garnered mixed feedback from guests. Many have found the beds to be comfortable and have praised the overall quality of the accommodations, noting the spacious, clean rooms, lovely bedding and excellent cleanliness. Some even described the beds as the most comfortable they've encountered. Guests appreciate the quietness and the well-appointed rooms that contribute to a restful stay.

However, several reviews mention that the mattresses tend to be on the firmer side with some describing them as very hard or even old and worn-out. This has led a few guests to find the beds a bit uncomfortable. Despite these issues, the hotel still provides a generally positive experience with its perfect accommodation setup, featuring comfortable rooms and high-quality linens.

Cleanliness

Guests of the Grand Hotel Piazza Borsa consistently praise the hotel's excellent cleanliness standards. Many reviews highlight the spotless condition of the rooms, emphasizing their comfort and spaciousness. Guests frequently describe the cleanliness as impeccable with some specifically noting that both the bar and restaurant areas meet high standards. The hotel's structure is also frequently mentioned as charming and beautiful with stunning architecture that adds to its appeal.

The staff is often described as accommodating, friendly and admirably organized, contributing to an overall positive experience. While some reviews mention issues with cleanliness, particularly in certain rooms or housekeeping services, the general consensus remains highly favorable.

Overall, the Grand Hotel Piazza Borsa stands out for its superb cleanliness, beautiful setting and attentive staff, making it a highly recommended choice for travelers seeking a clean and comfortable stay.

Staff

Visitors to the Grand Hotel Piazza Borsa have positively highlighted the exceptional quality of its staff. The team is frequently described as lovely, extremely kind, efficient and very friendly. Guests particularly appreciated the staff's welcoming nature, noting that they were attentive, child-friendly and always ready to assist. The professionalism of the staff receives high praise with many guests calling them super kind, helpful, courteous and accommodating.

Reviews frequently mention the efficiency and helpfulness of the reception and concierge staff with guests being particularly impressed by the front desk's readiness to provide great tips for dining out in Palermo. The overall friendly and professional demeanor of the staff contributed significantly to the positive experiences of many visitors.

A few reviews pointed out areas for improvement, such as the bar staff not being very friendly and some employees appearing aloof or rigid. Despite these isolated comments, the overwhelming consensus underscores the kindness, helpfulness and efficiency of the hotel staff as pivotal aspects of the Grand Hotel Piazza Borsa's charm and high service standards.

Wi-Fi

Guests of Grand Hotel Piazza Borsa have noted several issues with the hotel's WiFi service. Many mentioned that the WiFi was irregular and sometimes very slow, particularly in the evenings. There were instances when the WiFi did not work for two days or was entirely non-existent in some rooms. Upon arrival, some guests also pointed out that they were not provided with the Wi-Fi code immediately. Additionally, the WiFi seemed inadequate for multiple users in the same room. Overall, while the hotel offers a range of amenities, the WiFi service may need improvement.

Parking

Grand Hotel Piazza Borsa offers on-site parking with a valet service that many guests found to be convenient, especially given the challenging parking situation in the heart of Palermo. Although the parking needs to be reserved in advance and the daily fee is €18, the promptness and convenience of the valet service are often highlighted as positive aspects. However, some guests did mention that picking up and dropping off the car could involve some waiting and that the process was initially tricky and a bit chaotic. Additionally, the parking lots are located at a distance from the hotel, further emphasizing the value of the valet service. Overall, despite the cost and occasional delays, the availability of private parking and the efficient valet service are considered beneficial by many.

4 Star

Grand Hotel Piazza Borsa enjoys a prime location in the historic center of Palermo with all attractions and restaurants within walking distance, making it convenient for exploration. The hotel is housed in a beautiful historic building, which adds to its grandeur, quality and overall appeal. However, the reviews indicate that there are several areas where the hotel doesn't quite meet the expectations of a 4-star rating, especially considering the price. The breakfast service falls short with guests noting insufficient staff leading to queues and delays and a lack of finesse in the offerings for gourmets. Service overall has been criticized for not meeting 4-star standards. Despite these drawbacks, the hotel's architectural beauty and strategic location remain strong points.

Historic

Grand Hotel Piazza Borsa stands out as a remarkable establishment that seamlessly blends historical grandeur with modern hospitality. Located in the vibrant heart of Palermo, this beautiful historic building was once an old Stock Exchange before being transformed into a distinguished hotel. The ancient structure, formerly a grand old bank building, offers a unique architectural and decor experience that reflects its storied past.

Guests have been enchanted by the magical atmosphere, especially inside the cloister and the building's beautiful courtyard, which adds to the hotel's charm. The historic palace, of great architectural interest, provides an elegant backdrop that far exceeds visitor expectations. Nestled in the very center of Palermo, the hotel not only boasts a prime location but also immerses guests in the rich history of the city.

Despite some comments on untapped potential, the hotel remains a beautiful and historic choice for visitors seeking both luxury and a connection to Palermo's illustrious past.

No, Grand Hotel Piazza Borsa doesn't have any pool.

Yes, a spa is available at Grand Hotel Piazza Borsa.

No, Grand Hotel Piazza Borsa doesn't allow dogs.

Yes, parking facilities are available at Grand Hotel Piazza Borsa.

Yes, Grand Hotel Piazza Borsa has a gym.

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