Mas Salvi Country Boutique Hotel
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Summary of reviewsMas Salvi Country Boutique Hotel, situated near the picturesque village of Pals, offers a tranquil retreat surrounded by lush greenery and serene gardens. The beautifully maintained farmhouse and the idyllic rural setting make it ideal for those seeking peace and an escape from urban life. Its prime location allows easy access to both inland and coastal attractions, including beautiful beaches and medieval towns, making it a convenient base for exploring the Costa Brava region.
Breakfast at Mas Salvi has been generally well-received for its quality, variety and the pleasant dining environment. Guests enjoyed the robust selection of fresh, local products and the quality of the coffee. Despite some complaints about high prices, slow service and occasional organizational issues, the breakfast experience remains largely positive.
The dinner experience, however, has received mixed reviews. While the quality of food is praised, the menu is often considered limited and overpriced. Service inconsistencies and a lack of vegetarian options are notable drawbacks, suggesting that dining out at nearby restaurants might be a better alternative for some guests.
The hotel's rooms are spacious, comfortable and quiet with many featuring large bathrooms and private outdoor spaces. However, the decor is somewhat outdated and certain maintenance issues such as mold and cleanliness concerns have been noted. There is a clear need for refurbishment to meet the expectations of a four-star hotel.
Cleanliness across the premises has mixed reviews. While many guests find the rooms and common areas clean and tidy, others have reported issues like spider webs, mold and neglected maintenance in specific areas. The balance of positive and negative feedback highlights a need for consistent cleaning standards and improved upkeep.
The staff at Mas Salvi generally receive high praise for their friendliness and attentiveness, contributing positively to the guest experience. However, some inconsistencies in service quality and professionalism, particularly in the restaurant, have been reported, indicating a need for better training and management.
Wi-Fi connectivity at the hotel varies with some guests enjoying perfect connectivity while others experience weak signals, especially in garden rooms. There's room for improvement to ensure consistent internet access throughout the property.
The spa offers a range of facilities that can enhance the guest experience, such as massages, saunas and jacuzzis. However, issues concerning maintenance, cleanliness and outdated infrastructure are common. Improvements in these areas would significantly elevate guest satisfaction.
Pool facilities at the hotel are appreciated for their pleasant and peaceful environment, although maintenance issues such as algae growth and outdated features are frequently mentioned. The outdoor pool, in particular, is noted for needing renovation and cleaner facilities.
Parking at Mas Salvi is well-managed and convenient with ample, shaded spaces ensuring a hassle-free experience for guests.
The hotel is also family-friendly, offering spacious green areas and play zones for children, making it an ideal location for families looking for a quiet and relaxing getaway. The serene environment and ample entertainment options for kids contribute to a positive family experience.
Overall, Mas Salvi Country Boutique Hotel provides a peaceful retreat with its charming setting and attentive service. However, areas such as room decor, cleanliness, dining experience, spa facilities and Wi-Fi connectivity require attention to meet the expectations of its four-star rating and enhance the overall guest experience.
Categories
Breakfast at Mas Salvi has been generally well-received for its quality, variety and the pleasant dining environment. Guests enjoyed the robust selection of fresh, local products and the quality of the coffee. Despite some complaints about high prices, slow service and occasional organizational issues, the breakfast experience remains largely positive.
The dinner experience, however, has received mixed reviews. While the quality of food is praised, the menu is often considered limited and overpriced. Service inconsistencies and a lack of vegetarian options are notable drawbacks, suggesting that dining out at nearby restaurants might be a better alternative for some guests.
The hotel's rooms are spacious, comfortable and quiet with many featuring large bathrooms and private outdoor spaces. However, the decor is somewhat outdated and certain maintenance issues such as mold and cleanliness concerns have been noted. There is a clear need for refurbishment to meet the expectations of a four-star hotel.
Cleanliness across the premises has mixed reviews. While many guests find the rooms and common areas clean and tidy, others have reported issues like spider webs, mold and neglected maintenance in specific areas. The balance of positive and negative feedback highlights a need for consistent cleaning standards and improved upkeep.
The staff at Mas Salvi generally receive high praise for their friendliness and attentiveness, contributing positively to the guest experience. However, some inconsistencies in service quality and professionalism, particularly in the restaurant, have been reported, indicating a need for better training and management.
Wi-Fi connectivity at the hotel varies with some guests enjoying perfect connectivity while others experience weak signals, especially in garden rooms. There's room for improvement to ensure consistent internet access throughout the property.
The spa offers a range of facilities that can enhance the guest experience, such as massages, saunas and jacuzzis. However, issues concerning maintenance, cleanliness and outdated infrastructure are common. Improvements in these areas would significantly elevate guest satisfaction.
Pool facilities at the hotel are appreciated for their pleasant and peaceful environment, although maintenance issues such as algae growth and outdated features are frequently mentioned. The outdoor pool, in particular, is noted for needing renovation and cleaner facilities.
Parking at Mas Salvi is well-managed and convenient with ample, shaded spaces ensuring a hassle-free experience for guests.
The hotel is also family-friendly, offering spacious green areas and play zones for children, making it an ideal location for families looking for a quiet and relaxing getaway. The serene environment and ample entertainment options for kids contribute to a positive family experience.
Overall, Mas Salvi Country Boutique Hotel provides a peaceful retreat with its charming setting and attentive service. However, areas such as room decor, cleanliness, dining experience, spa facilities and Wi-Fi connectivity require attention to meet the expectations of its four-star rating and enhance the overall guest experience.
Luxury Hotel
Hotel near Golf Courses
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Dog Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool Pool Lap Lanes Outdoor Pool
Business Hotel
Hotel with Parking
Hotel with Tennis Courts
4-Star Hotel
Hotel with Outdoor Pool
Hotel with Pool Lap Lanes
Hotel with Indoor Pool
Hotel with Heated Pool
Guest Reviews
Mas Salvi Country Boutique Hotel, located near the charming village of Pals, offers guests a tranquil retreat surrounded by lush greenery. The hotel boasts a beautifully maintained farmhouse set in expansive, serene gardens that are ideal for relaxing walks. The setting, nestled almost in the middle of a forest, is perfect for those seeking peace and an escape from city noise.
Guests appreciate the hotel's proximity to both inland and coastal attractions, making it a convenient base for exploring the Costa Brava region. This includes beautiful beaches and medieval towns within a short driving distance. The location is also ideal for outdoor activities such as cycling and walking with scenic routes easily accessible from the hotel.
The picturesque environment and the quiet, rural charm of the hotel invite visitors to disconnect and recharge. The well-kept gardens and the natural landscape offer a serene backdrop, while the main building's architecture enhances the overall appeal. Whether one seeks relaxation or exploration, the idyllic setting of Mas Salvi Country Boutique Hotel provides a perfect blend of tranquility and accessibility to nearby attractions.
Guests at Mas Salvi Country Boutique Hotel generally appreciated the quality and variety of the breakfast, highlighting it as extensive, hearty and delicious. The buffet format was frequently mentioned with many praising the wide range of fresh, local products available. Guests noted the breakfast options as robust, featuring both sweet and savory choices and a selection of hot foods. The coffee also received specific commendations for its quality.
Many guests mentioned the comfortable and spacious dining room, which contributed to a pleasant breakfast experience. The peaceful and calm environment of the hotel added to the enjoyable morning routine.
However, several reviews pointed out issues with the price of the breakfast, deeming it excessively high at €18. Some guests felt that despite the high quality, the cost was not justifiable. There were also complaints about the breakfast being poorly organized with insufficient replenishment of the buffet items, leading to a less than optimal experience for some.
Additionally, a few reviews noted the lack of variety for vegetarians and vegans and the occasional industrial feel of some items like pastries. Some also commented on the slow service and occasional chaos during busy hours, indicating a need for better staffing and management.
Overall, while the breakfast at Mas Salvi Country Boutique Hotel is largely well-regarded for its quality and variety, improvements in service efficiency and pricing could enhance the experience further.
The dinner experience at Mas Salvi Country Boutique Hotel has garnered mixed feedback from guests. While some praise the quality of the food, describing it as very tasty and the restaurant as exceptional, others find the menu limited and the prices high for what is offered. The presentation of the dishes, although simple, is mentioned positively by a few. However, many diners feel that the variety of options is lacking with criticisms pointing to the absence of vegetarian meals and an over-reliance on set menus.
The service at the restaurant has also been a point of contention with several reviewers citing slow service times and poor organization. Specific issues include long waiting periods, rushed food delivery and a chaotic dining atmosphere at times. The restaurant appears to struggle with consistency, as guests have reported experiences that ranged from good to highly disappointing.
There is also a sentiment that the dining experience does not align with the overall quality and standards of the hotel with some guests suggesting that it fails to deliver value for money. For those looking to dine at the hotel, it would be advisable to have managed expectations regarding both the variety and pricing of the dinner offerings. Additionally, exploring nearby dining options might be worth considering for a more satisfying culinary experience.
Mas Salvi Country Boutique Hotel offers rooms that are spacious and well-sized, often praised for their comfort and large bathrooms with significant features like big bathtubs. Many guests find the rooms clean, quiet and perfect for those who appreciate a serene environment. Some rooms offer private outside spaces or terraces, adding to the sense of personal retreat.
However, the decor and furniture are somewhat outdated and could benefit from some maintenance and modern updates. While the rooms in the main farmhouse have a rustic charm and are described as very beautiful, the separate annex across the grass field lacks character and the overall aesthetic could be considered cold or soulless for a 4-star hotel. Complaints about cleanliness, such as cobwebs and dampness, were also noted, as well as issues with room quality, including mold and squeaky furnishings.
The absence of scenic views from many rooms was a common critique and some guests found the terrace areas to be uninviting or poorly maintained. Room service and amenities like pillows and beds were mentioned as areas needing improvement, especially given the price point.
Overall, while the spaciousness and quietness of the rooms at Mas Salvi Country Boutique Hotel are greatly appreciated, there's a clear need for refurbishment and better maintenance to meet the expectations tied to its four-star rating.
The beds at Mas Salvi Country Boutique Hotel receive mixed reviews from guests. While many guests find the beds very comfortable, noting good bedding and large bed sizes that contribute to the comfort, others mention issues with bed hardness. Some beds were described as too hard or a little hard and some guests felt the quality could be improved. The comfort of the bed is frequently praised, but there were mentions of outdated bedding. Additionally, it was noted that extra beds provided for children and sofa beds were not as comfortable for extended stays. Despite some concerns, the overall impression suggests that the majority of guests had a positive experience with the comfort and size of the hotel beds.
The 'Mas Salvi Country Boutique Hotel' showcases a varied level of cleanliness across its premises based on guest reviews. The positive aspects highlight that the rooms are generally perceived as clean, spacious and comfortable with numerous mentions of a high level of cleanliness and tidiness. Many guests appreciated the work of the cleaning staff, pointing out the cleanliness of the pool and jacuzzi areas and characterizing the overall cleanliness as outstanding.
However, there are notable concerns regarding the maintenance and thoroughness in certain areas. Issues such as dirty indoor pools, spider webs, mold, dusty reception areas and neglected maintenance have been reported. Specific critiques include bathrooms not meeting a 4-star standard and occasional lapses in cleaning, such as hair on the floor and dust in rooms. Some guests found certain linens and towels not properly cleaned and there were mentions of infrastructure issues like mold stains, dirty walls and rodent droppings on terraces.
The hotel's maintenance appears to be a recurring point of concern with reports of outdated facilities, deficient upkeep and visible wear and tear. Despite these remarks, many guests still found aspects like the comfort and cleanliness of rooms, pools and the overall property to be satisfactory when issues were promptly addressed. The balance between positive experiences and areas needing improvement suggests that while Mas Salvi offers a generally comfortable stay, attention to maintenance and consistent cleanliness standards could enhance the guest experience significantly.
The staff at Mas Salvi Country Boutique Hotel has garnered praise for their friendliness and attentiveness with many guests noting the kindness and politeness of the team. Particularly, the reception staff has been highlighted for their warmth and accommodating nature. Guests have appreciated the pleasant and helpful atmosphere created by the hotel employees, mentioning that they felt warmly greeted and well taken care of during their stay.
However, the reviews also indicate some inconsistencies in service quality. While many staff members are described as professional and charming, a few reviews point to issues with a lack of training and unprofessional behavior, especially among certain restaurant staff. Some guests experienced indifference and inefficiency from the reception team with occasional mentions of staff appearing overwhelmed or distracted.
Despite these isolated incidents, the overall impression remains positive with most visitors praising the staff for their friendliness and helpfulness. Guests have noted that the attentive and friendly service significantly contributed to their relaxation and enjoyment of the hotel. Yet, there is an acknowledgment of a need for better training and more qualified personnel to ensure a consistently high level of service reflective of the hotel's four-star rating.
The wifi at Mas Salvi Country Boutique Hotel, while receiving mixed reviews, has some positive aspects worth noting. Some guests experienced perfect wifi, while for others, the connectivity was inconsistent, particularly in the garden rooms. Despite a few reports of very weak or nonexistent wifi, there were days when the connection worked adequately. The variability in the wifi experience seems to suggest that improvements might be needed to ensure consistent internet access throughout the hotel. However, the positive feedback about the perfect wifi on certain occasions does indicate that the potential for reliable connectivity exists.
The Mas Salvi Country Boutique Hotel features a spa that, while having its appeal, generally leaves guests with mixed feelings. Positive highlights include the inclusion of spa access within the price, a designated space for relaxation and the availability of massages, sauna and jacuzzi. Guests appreciate the convenience of the free spa, which is often uncrowded. Some reviews acknowledge that the spa area, which also includes an indoor pool, was a pleasant surprise, allowing guests to swim and enjoy the gardens.
However, several aspects of the spa undoubtedly require attention. Many guests remarked on the need for better maintenance and modernization. Complaints about the spa being cold, the jacuzzi not heating properly and an overall sense of the area being poorly maintained were common. Cleanliness issues were a significant concern with mentions of bottles left around, a moldy smell and an unsanitary environment. The spa area was also described as outdated and in need of a new floor.
Overall, while the Mas Salvi's spa offers a range of facilities that can enhance the guest experience, it would greatly benefit from improved maintenance, modernization and stricter hygiene standards to meet the expectations of its visitors.
Mas Salvi Country Boutique Hotel features a variety of pool options that have received mixed feedback from guests. The outdoor pool area is often described as beautiful, pleasant and great with some reviewers highlighting the peaceful and clean environment. Others note that the outdoor pool could benefit from some renovation and maintenance, commenting on issues like dirty stones and uncomfortable sunbeds.
The indoor pool is appreciated for its good services and pleasant experience, but reviews indicate some concerns. Guests noted that it can be cold and cleanliness seems to be an issue with reports of algae growth, mouldy floors and general dirtiness. Despite this, the indoor pool and facilities, which include a sauna and jacuzzi, are positively mentioned by some guests.
The pool bar receives a mix of reviews, being described as lovely with a pleasant area, even though it has a limited drink selection. The overall spa experience, incorporating multiple pools for therapy, has been praised, albeit with some reporting broken facilities and a lack of maintenance.
Overall, the pool facilities at Mas Salvi Country Boutique Hotel offer enjoyable experiences, though improvements and updates are needed to enhance guest satisfaction fully.
Guests at Mas Salvi Country Boutique Hotel appreciate the well-managed parking services provided by the hotel. Despite some comments about a low ceiling in the parking area, visitors find it convenient to park their cars under a canopy, offering a shaded and safe environment. The parking is easy to locate with ample space ensuring there are no issues in finding a spot. The availability of a sand parking lot offers additional options, contributing to a hassle-free parking experience for guests. Overall, parking at the hotel is recognized as secure and straightforward, adding to the overall positive experience at Mas Salvi Country Boutique Hotel.
Mas Salvi Country Boutique Hotel offers a welcoming atmosphere for families with children, providing a great environment for relaxation and play. The hotel is heralded for its family-friendly ambiance, boasting spacious green areas where kids can run around and explore nature. There are also dedicated spaces for children, such as a playroom and a large game room, ensuring that young guests have plenty to keep them entertained.
Guests appreciated the tranquility of the environment, making it an ideal location for a quiet family getaway. The presence of toys and organized events, like Halloween night, further enhances the experience for the little ones. The hotel's friendly reception staff and the relaxed setting contribute to creating a comfortable family atmosphere, where guests often feel like one big family.
Although there were occasional mentions of noise and a suggestion for additional small games, these were overshadowed by the generally positive sentiments. The picturesque gardens and serene surroundings make Mas Salvi Country Boutique Hotel an excellent choice for a family trip, combining the beauty of nature with child-friendly facilities.
Mas Salvi Country Boutique Hotel has repeatedly fallen short of four-star expectations, according to guest reviews. While the overall cleanliness of the hotel is impeccable with a cleanliness rating of 10 in all areas, several aspects need improvement. Guests have noted that the rooms and services do not meet the four-star standard, likening them more to a three-star experience. Management and maintenance seem to be recurring issues with the hotel not being maintained as befits its rating. Specific services such as room service have also garnered disappointment; for instance, inconsistencies in daily sheet changes have been mentioned.
The quality and completeness of the breakfast and other installations have also been found lacking in comparison to what's expected from a four-star hotel. The overall value for money is a frequent point of contention with many feeling that the price does not align with the level of service and amenities provided. Despite these criticisms, there is optimism among some that with improvements, Mas Salvi could easily reach a higher standard, potentially even five stars.
The outdoor pool at Mas Salvi Country Boutique Hotel is a mixed experience for guests. Many reviews highlight the pool's overall pleasantness and the beautiful garden and surroundings that enhance its appeal. Guests appreciate the addition of a pool bar that stays open all day, especially in the summer, offering convenience and refreshment.
However, several reviews note that the outdoor pool is in need of updating and renovation with some pointing out the old condition of the pool and dirty stones around the area. Concerns about the pool area's cleanliness and the outdated outdoor furniture also come up, suggesting that improvements could elevate the experience. Despite its small size, which some guests found limiting, the outdoor pool remains a nice feature with a lot of potential, providing a delightful swimming experience amid a wonderful outdoor setting.
The indoor swimming pool at Mas Salvi Country Boutique Hotel is a notable feature that offers potential for relaxation, especially with its associated spa facilities. However, several guests noted that the indoor pool and jacuzzi lacked adequate heating, often being cold and they mentioned that the pool area could benefit from better maintenance with some reports of mold and cleanliness issues. The hotel does implement a booking system for guests wanting to use the pool and jacuzzi, which ensures a more private and organized experience. While the indoor pool shows promise, addressing its upkeep and temperature concerns could significantly enhance the overall guest experience.
Nestled in a serene and picturesque location, Mas Salvi Country Boutique Hotel offers an experience that feels like a slice of luxury. Guests have been captivated by the beauty of the property and its surroundings, describing the atmosphere as very good and luxurious. The rooms are particularly impressive, consistently noted as marvelous and the hotel’s facilities contribute greatly to the overall luxurious feel. The presence of a luxury pool and spa has been highlighted as a high-quality offering that adds to the tranquil and beautiful experience.
This four-star hotel delivers high-quality services that earn it commendations, though some guests feel it could benefit from a few modern touches to fully align with a boutique hotel standard. The hotel’s commitment to maintaining an energy-conscious operation without compromising luxury is appreciated by visitors.
While the overall consensus is positive, some reviews mentioned that the hotel might not fully meet all luxury standards in terms of maintenance. Nonetheless, guests find it a good value, especially considering its luxurious amenities and competitive pricing. For those seeking a calm retreat with a touch of sophistication, Mas Salvi unquestionably provides a setting of calm and beauty infused with luxurious charm.
Mas Salvi Country Boutique Hotel is praised for its romantic ambiance, making it an ideal destination for couples seeking a peaceful retreat. The setting and location of its buildings are noted as very romantic, enhancing the overall experience. Guests highlight the hotel as perfect for a relaxing and restful getaway, specifically suited for couples without children. Among the amenities, the couple massage service stands out as a favored offering, contributing to the relaxing atmosphere. In summary, the hotel is celebrated as a superb choice for an ideal romantic escape.
Mas Salvi Country Boutique Hotel offers an inviting atmosphere for guests traveling with their canine companions. This pet-friendly hotel takes care of dogs by providing thoughtful amenities such as a bed and a water bowl in the room for pets. Guests have noted that staying at the hotel with their dogs is a very nice experience, as the accommodations are good for dogs and the environment is very dog-friendly. Pet lovers have reported enjoying their stays and appreciated that dogs are allowed throughout the property, making it ideal for traveling with a furry friend. However, it's worth noting that there is an additional €25 charge for bringing a dog and pets are not allowed in the restaurant, which some may find regrettable. Despite this, many guests look forward to returning with their dogs, highlighting just how much they value the hotel's thoughtful approach to accommodating pets. Overall, Mas Salvi Country Boutique Hotel is highly recommended for guests who wish to travel with their dogs and still enjoy a comfortable and welcoming stay.
Location Show Map
Location
Guests appreciate the hotel's proximity to both inland and coastal attractions, making it a convenient base for exploring the Costa Brava region. This includes beautiful beaches and medieval towns within a short driving distance. The location is also ideal for outdoor activities such as cycling and walking with scenic routes easily accessible from the hotel.
The picturesque environment and the quiet, rural charm of the hotel invite visitors to disconnect and recharge. The well-kept gardens and the natural landscape offer a serene backdrop, while the main building's architecture enhances the overall appeal. Whether one seeks relaxation or exploration, the idyllic setting of Mas Salvi Country Boutique Hotel provides a perfect blend of tranquility and accessibility to nearby attractions.
Breakfast
Many guests mentioned the comfortable and spacious dining room, which contributed to a pleasant breakfast experience. The peaceful and calm environment of the hotel added to the enjoyable morning routine.
However, several reviews pointed out issues with the price of the breakfast, deeming it excessively high at €18. Some guests felt that despite the high quality, the cost was not justifiable. There were also complaints about the breakfast being poorly organized with insufficient replenishment of the buffet items, leading to a less than optimal experience for some.
Additionally, a few reviews noted the lack of variety for vegetarians and vegans and the occasional industrial feel of some items like pastries. Some also commented on the slow service and occasional chaos during busy hours, indicating a need for better staffing and management.
Overall, while the breakfast at Mas Salvi Country Boutique Hotel is largely well-regarded for its quality and variety, improvements in service efficiency and pricing could enhance the experience further.
Dinner
The service at the restaurant has also been a point of contention with several reviewers citing slow service times and poor organization. Specific issues include long waiting periods, rushed food delivery and a chaotic dining atmosphere at times. The restaurant appears to struggle with consistency, as guests have reported experiences that ranged from good to highly disappointing.
There is also a sentiment that the dining experience does not align with the overall quality and standards of the hotel with some guests suggesting that it fails to deliver value for money. For those looking to dine at the hotel, it would be advisable to have managed expectations regarding both the variety and pricing of the dinner offerings. Additionally, exploring nearby dining options might be worth considering for a more satisfying culinary experience.
Rooms
However, the decor and furniture are somewhat outdated and could benefit from some maintenance and modern updates. While the rooms in the main farmhouse have a rustic charm and are described as very beautiful, the separate annex across the grass field lacks character and the overall aesthetic could be considered cold or soulless for a 4-star hotel. Complaints about cleanliness, such as cobwebs and dampness, were also noted, as well as issues with room quality, including mold and squeaky furnishings.
The absence of scenic views from many rooms was a common critique and some guests found the terrace areas to be uninviting or poorly maintained. Room service and amenities like pillows and beds were mentioned as areas needing improvement, especially given the price point.
Overall, while the spaciousness and quietness of the rooms at Mas Salvi Country Boutique Hotel are greatly appreciated, there's a clear need for refurbishment and better maintenance to meet the expectations tied to its four-star rating.
Beds
Cleanliness
However, there are notable concerns regarding the maintenance and thoroughness in certain areas. Issues such as dirty indoor pools, spider webs, mold, dusty reception areas and neglected maintenance have been reported. Specific critiques include bathrooms not meeting a 4-star standard and occasional lapses in cleaning, such as hair on the floor and dust in rooms. Some guests found certain linens and towels not properly cleaned and there were mentions of infrastructure issues like mold stains, dirty walls and rodent droppings on terraces.
The hotel's maintenance appears to be a recurring point of concern with reports of outdated facilities, deficient upkeep and visible wear and tear. Despite these remarks, many guests still found aspects like the comfort and cleanliness of rooms, pools and the overall property to be satisfactory when issues were promptly addressed. The balance between positive experiences and areas needing improvement suggests that while Mas Salvi offers a generally comfortable stay, attention to maintenance and consistent cleanliness standards could enhance the guest experience significantly.
Staff
However, the reviews also indicate some inconsistencies in service quality. While many staff members are described as professional and charming, a few reviews point to issues with a lack of training and unprofessional behavior, especially among certain restaurant staff. Some guests experienced indifference and inefficiency from the reception team with occasional mentions of staff appearing overwhelmed or distracted.
Despite these isolated incidents, the overall impression remains positive with most visitors praising the staff for their friendliness and helpfulness. Guests have noted that the attentive and friendly service significantly contributed to their relaxation and enjoyment of the hotel. Yet, there is an acknowledgment of a need for better training and more qualified personnel to ensure a consistently high level of service reflective of the hotel's four-star rating.
Wi-Fi
Spa
However, several aspects of the spa undoubtedly require attention. Many guests remarked on the need for better maintenance and modernization. Complaints about the spa being cold, the jacuzzi not heating properly and an overall sense of the area being poorly maintained were common. Cleanliness issues were a significant concern with mentions of bottles left around, a moldy smell and an unsanitary environment. The spa area was also described as outdated and in need of a new floor.
Overall, while the Mas Salvi's spa offers a range of facilities that can enhance the guest experience, it would greatly benefit from improved maintenance, modernization and stricter hygiene standards to meet the expectations of its visitors.
Pool
The indoor pool is appreciated for its good services and pleasant experience, but reviews indicate some concerns. Guests noted that it can be cold and cleanliness seems to be an issue with reports of algae growth, mouldy floors and general dirtiness. Despite this, the indoor pool and facilities, which include a sauna and jacuzzi, are positively mentioned by some guests.
The pool bar receives a mix of reviews, being described as lovely with a pleasant area, even though it has a limited drink selection. The overall spa experience, incorporating multiple pools for therapy, has been praised, albeit with some reporting broken facilities and a lack of maintenance.
Overall, the pool facilities at Mas Salvi Country Boutique Hotel offer enjoyable experiences, though improvements and updates are needed to enhance guest satisfaction fully.
Parking
Family
Guests appreciated the tranquility of the environment, making it an ideal location for a quiet family getaway. The presence of toys and organized events, like Halloween night, further enhances the experience for the little ones. The hotel's friendly reception staff and the relaxed setting contribute to creating a comfortable family atmosphere, where guests often feel like one big family.
Although there were occasional mentions of noise and a suggestion for additional small games, these were overshadowed by the generally positive sentiments. The picturesque gardens and serene surroundings make Mas Salvi Country Boutique Hotel an excellent choice for a family trip, combining the beauty of nature with child-friendly facilities.
4 Star
The quality and completeness of the breakfast and other installations have also been found lacking in comparison to what's expected from a four-star hotel. The overall value for money is a frequent point of contention with many feeling that the price does not align with the level of service and amenities provided. Despite these criticisms, there is optimism among some that with improvements, Mas Salvi could easily reach a higher standard, potentially even five stars.
Outdoor Pool
However, several reviews note that the outdoor pool is in need of updating and renovation with some pointing out the old condition of the pool and dirty stones around the area. Concerns about the pool area's cleanliness and the outdated outdoor furniture also come up, suggesting that improvements could elevate the experience. Despite its small size, which some guests found limiting, the outdoor pool remains a nice feature with a lot of potential, providing a delightful swimming experience amid a wonderful outdoor setting.
Indoor Pool
Luxury
This four-star hotel delivers high-quality services that earn it commendations, though some guests feel it could benefit from a few modern touches to fully align with a boutique hotel standard. The hotel’s commitment to maintaining an energy-conscious operation without compromising luxury is appreciated by visitors.
While the overall consensus is positive, some reviews mentioned that the hotel might not fully meet all luxury standards in terms of maintenance. Nonetheless, guests find it a good value, especially considering its luxurious amenities and competitive pricing. For those seeking a calm retreat with a touch of sophistication, Mas Salvi unquestionably provides a setting of calm and beauty infused with luxurious charm.
Romantic
Dog Friendly
Yes, Mas Salvi Country Boutique Hotel has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Pool Lap Lanes, Outdoor Pool.
Yes, a spa is available at Mas Salvi Country Boutique Hotel.
Yes, Mas Salvi Country Boutique Hotel welcomes dogs.
Yes, parking facilities are available at Mas Salvi Country Boutique Hotel.
No, Mas Salvi Country Boutique Hotel doesn't have a gym.
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