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Summary of reviewsThe SureStay Plus Hotel by Best Western Billings garners largely favorable reviews across various aspects, making it a recommended choice for travelers. Its prime location is particularly lauded for ease of access to major freeways, downtown and essential establishments such as gas stations, stores and a Chick-fil-A, adding practical convenience. Proximity to Yellowstone National Park is an added benefit for travelers. Guests frequently mention the quiet and comfortable ambiance, enhanced by friendly staff with Mina often singled out for praise. The hotel's cleanliness and spacious rooms contribute to a pleasant stay experience.
Breakfast at the hotel receives high marks for its quality and variety, featuring traditional items like scrambled eggs, sausage and potatoes. The inclusion of a new pancake maker is a noted plus. Guests appreciate the friendly and accommodating breakfast staff who keep the area clean and well-stocked. While there were a few requests for more fresh fruit options, the general consensus is that the breakfast offerings are satisfying and enjoyable.
Rooms are widely praised for their cleanliness, comfort and spaciousness. Many feature new carpet and paint, providing a fresh atmosphere. Comfortable beds and ample room for belongings are frequently highlighted. Although some guests mention older rooms in need of updates and occasional issues with amenities like loud air conditioning units, the majority view the rooms as decent and comfortable. Friendly staff further enhance the positive experience.
Cleanliness is a strong point for the hotel with several guests commending the clean facilities and rooms, as well as the breakfast area. Some minor concerns such as dusty bathroom fans and occasional mold around bathtubs have been noted but do not overshadow the overall positive feedback. The hotel's well-lit parking area, practical amenities and ADA-compliant options are appreciated for making stays comfortable and secure.
The staff at SureStay Plus Hotel receives consistent acclaim for their friendliness and helpfulness. Employees such as Michael, Tara and Chelsea are often mentioned for their exceptional service. While there are occasional mentions of less positive interactions, the overwhelming sentiment is that the staff significantly enhance the overall guest experience with their accommodating nature.
The pool and hot tub are generally appreciated for their availability and accessibility, although there are some concerns about cleanliness and over-chlorination. Improvements in maintenance and cleanliness could enhance guest satisfaction in this area.
Beds at the hotel receive praise for their comfort, contributing to restful nights for most guests. Though a few reviews mention firmness or discomfort, the overall feedback is positive with many highlighting the excellent value provided by comfortable beds and clean, roomy accommodations.
In summary, the SureStay Plus Hotel by Best Western Billings is highly regarded for its strategic location, clean and comfortable environment, friendly staff and satisfying breakfast, making it a well-recommended option for visitors to the area.
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