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Summary of reviewsPatong Paragon Resort & Spa SHA Extra Plus is highly regarded for its exceptional location, which places guests just a short walk from Patong Beach. The proximity to the beach and other key attractions such as Bangla Road, shops, restaurants and convenience stores provide a blend of convenience and tranquility. Guests frequently praise the hotel's setting, making it an ideal spot for both relaxation and exploring the vibrant surroundings.
The breakfast offerings receive generally positive feedback with many guests enjoying the wide variety and flavorful food available at the buffet. Freshness and taste are commonly highlighted, enhancing the morning experience. Although some guests found the breakfast to become monotonous over longer stays, the majority appreciated the diverse selection.
Dinner experiences at the hotel’s Coffee House restaurant are complimented for good quality and varied dishes, covering both Thai and Western cuisine. Despite occasional service lapses, the brilliant quality of food prepared by the chef succeeds in impressing many diners. The hotel's central location allows guests easy access to various local dining options, enriching the overall culinary experience.
The rooms are often described as spacious, clean and comfortable with direct access to the pool being a favored feature. Large bathrooms with separate showers and baths, as well as picturesque views, add to the sense of luxury. Even though some guests pointed out dated furnishings and occasional maintenance issues, the overall impression of the rooms remains positive.
Cleanliness at the hotel generally receives commendation with many guests noting well-maintained rooms and common areas. However, some have encountered inconsistencies in the cleaning services, occasionally finding areas not as clean as expected.
The staff at Patong Paragon is widely appreciated for their friendliness and helpfulness, notably at the reception and bar. Even though there are occasional mentions of inefficiency and language barriers, the efforts to provide good service reflect well on the team.
The pool area is highlighted as a major advantage of the hotel. Described as large, beautiful and inviting, it features convenient amenities like a swim-up bar and direct access from some rooms. Some guests noted the need for maintenance and more sunbeds, but overall, the pool experience is highly positive.
Given its beachfront location, guests enjoy easy access to Patong Beach, which enhances the overall stay with beautiful views and a pleasant seaside experience.
Families find the resort well-suited to their needs with amenities like family connecting rooms and a spacious pool area for children. Although the children’s menu and buffet options could be improved, the peaceful environment and convenient location make it a good choice for family vacations.
While the beds have received criticisms for being uncomfortably firm, the general ambiance and spaciousness of the rooms help balance these concerns.
The hotel’s classification as a five-star establishment has been questioned by some guests due to mixed reviews regarding service and room condition. Although the hotel does not meet all expectations associated with a five-star rating, the location and certain amenities deliver a satisfying experience for many visitors. Show more
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Categories
Luxury Hotel
Hotel near Golf Courses
Hotel near The Beach
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Pool Swim Up Bar Outdoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
5-Star Hotel
Hotel with Outdoor Pool
Hotel with Swim Up Bar
Room Types
Deluxe Double or Twin RoomA contemporary Thai design, this room features a bathtub, a separate walk-in shower and free toiletries. It has an electric kettle and tea/coffee making facilities.
Please note that an extra guest can use a provided day bed with an additional charge of THB1000 per person including breakfast.
Double or Twin Room with Pool AccessSpacious room offering a private terrace with direct pool access. A DVD player is provided.
This room type can accommodate 2 guests. Extra guest can use a provided day bed with an additional charge of THB1000 per person including breakfast.
Executive SuiteThis suite features a balcony, preset dining table, seating lounge, writing desk, walk in robe, hot tub and minibar.
Junior SuiteThis suite has a balcony, features direct access to the outdoor pool via a private swim up deck, preset dining table, lounge seating area, desk and minibar.
Presidential SuiteThis suite features a balcony with sea view, preset dining table, lounge seating area, desk, walk in robe and minibar.
Junior Suite with BalconyThis suite features a balcony, preset dining table, lounge seating area, desk, and minibar.
Guest Reviews
7.7
Good
Location
The reviews for Patong Paragon Resort & Spa SHA Extra Plus emphasize its exceptional location. Guests highlighted its proximity to Patong Beach with many noting that the beach is just a short walk away, sometimes as close as a minute's walk. The hotel's positioning allows for a peaceful stay while being conveniently close to the bustling center of Patong. It's located within walking distance to significant spots like Bangla Road, shops, restaurants and convenience stores. Many reviewers appreciated being close to various points of interest while enjoying a quiet and serene environment. The hotel is also praised for being geographically well-placed, allowing guests to easily access both the beach and the city's vibrant life. Overall, the location is frequently described as perfect, excellent and great, contributing significantly to the guests' positive experience.
Breakfast
The breakfast at Patong Paragon Resort & Spa SHA Extra Plus receives generally positive feedback from guests with many highlighting its excellent variety and flavorful offerings. The breakfast buffet is described as abundant and satisfying, catering to a range of nationalities with a diverse selection of options. Guests appreciate that the breakfast is well-varied and often includes items such as pancakes, cereals, fruits and even non-traditional breakfast dishes like spaghetti and rice. Many praise the freshness and taste of the food, noting it is worth getting up for each morning. The self-service coffee machine is a convenient feature and the staff's friendliness and commitment add to the pleasant breakfast experience.
However, some guests have noted that the breakfast can become monotonous over long stays with limited daily menu variations. Others mentioned specific areas for improvement, such as more fruit options or better-quality coffee and bread. Despite these minor drawbacks, the majority of reviews reflect satisfaction with the breakfast, emphasizing its generosity, diverse selection and overall taste. The location's proximity to cafes and restaurants also offers additional convenient dining options outside the resort.
Dinner
Patong Paragon Resort & Spa SHA Extra Plus offers a dining experience with good quality and varied food, featuring well-cooked dishes that span both Thai and Western cuisine. Guests have enjoyed the meals provided, which are noted to be prepared with care and a brilliant chef at the helm. The restaurant, Coffee House, receives praise for delivering consistently high-quality food.
The hotel is conveniently situated close to both the beach and the vibrant center of Patong, making it easy for guests to explore the local dining options around the hotel as well. Many appreciated the nearby restaurants and supermarkets, which provide additional affordable dining choices.
However, while the quality of the food is generally praised, some guests have reported poor service and subpar dining experiences at the hotel restaurant on certain occasions. Despite these mixed reviews on service, the overall impression of the food quality remains positive with the hotel making continuous efforts to meet guest expectations.
Rooms
The rooms at Patong Paragon Resort & Spa SHA Extra Plus are consistently highlighted as being exceptionally spacious, clean and comfortable. Guests frequently mention the ample size of both the rooms and bathrooms with many noting direct access to the pool as a particularly enjoyable feature. The expansive rooms come equipped with additional sitting areas, large desks and spacious bathrooms, often fitted with both separate showers and baths.
While the large rooms and picturesque views from the balconies receive positive remarks, some guests have pointed out that the furnishings and plumbing feel dated with occasional reports of maintenance issues such as malfunctioning air conditioning and old furniture. Despite these concerns, the cleanliness of the rooms is generally praised with consistent daily cleaning and crystal-clear standards noted by several reviewers.
The resort's location near the beach and convenience stores is also appreciated, making it an attractive option for those looking to explore the area. Although a few reviews mention a need for room updates and better maintenance, the overall impression of Patong Paragon's accommodations is one of luxury, spaciousness and comfort.
Beds
Visitors to the Patong Paragon Resort & Spa SHA Extra Plus have noted that while the hotel offers a peaceful environment and large rooms, the beds have been a significant downside for many. Numerous guests found the mattresses to be extremely firm with some describing them as rock hard or feeling like a board. The common consensus suggests that the beds are quite uncomfortable, which might not meet the preferences of those looking for a softer sleeping experience. Although there are mentions of big beds and occasional praise for comfort, the overwhelming sentiment revolves around the beds being too hard and thus potentially impacting the quality of sleep.
Cleanliness
Patong Paragon Resort & Spa SHA Extra Plus has garnered varied reviews regarding its cleanliness. Many guests have complimented the hotel for its overall cleanliness, highlighting the clean and spacious rooms, bright and tidy ambiance and well-maintained pool. Positive remarks often mentioned rooms being cleaned daily and the presence of new towels, contributing to a comfortable stay. The hotel's rooms were frequently described as very clean upon arrival with clean bathrooms and a generally pleasant and clean atmosphere.
However, not all feedback has been favorable. Some guests noted issues such as poor or inconsistent cleaning services with rooms not being cleaned properly or regularly. Specific mentions included dust accumulation in room corners, dirty tiles and the presence of insects. The cleanliness of certain areas such as the hallways and handrails in the lift also received criticism with some guests encountering dirty carpets and items like vomit and broken flower pots that were not promptly addressed. Housekeeping was sometimes described as slow or noisy, detracting from the overall experience.
Despite these mixed reviews, many guests still found the hotel's cleanliness satisfactory and appreciated the efforts of the housekeeping staff. The clean and beautiful setting of the hotel contributed to an overall decent experience for many visitors.
Staff
The staff at Patong Paragon Resort & Spa SHA Extra Plus are widely praised for their friendliness and helpfulness. The reception staff, in particular, receive high marks for their politeness and accommodating nature, although there are occasional mentions of inefficiency and language barriers. Guests frequently highlight the consistently welcoming and kind behavior of the bar staff and other hotel personnel. Despite some isolated incidents of uncooperative or rude behavior from receptionists, the overall sentiment reflects a team that strives to make guests feel welcome and provide good service. Housekeeping staff also garnered positive comments for maintaining clean rooms, although some guests noted delays. Virtually all areas, from security to the pool bar, feature personnel who are described as attentive, pleasant and ready to assist when needed.
Wi-Fi
Patong Paragon Resort & Spa SHA Extra Plus offers complimentary wifi, but it appears to be a mixed bag. Some guests found the wifi to be good, while others reported it to be weak, slow or even nonexistent in their rooms. The internet connection was described as poor or useless by several visitors, leading to struggles with its usability. Despite these drawbacks, the hotel continues to provide free wifi access throughout the premises.
Spa
The Patong Paragon Resort & Spa SHA Extra Plus has received multiple reviews indicating that the spa is currently closed and has been for some time. Guests have noted that despite the hotel's claims of having a spa, it was not operational during their stays. Whether due to renovations or other reasons, the spa facilities were unavailable, leading to a discrepancy between advertised amenities and actual services provided.
Pool
Patong Paragon Resort & Spa SHA Extra Plus boasts a large, beautiful and inviting pool area that consistently garners positive remarks from guests. The pool's impressive size, often described as massive or huge, provides ample space for swimming and relaxation. The design includes features like a swim-up bar and direct room access that offer added convenience and enjoyment for visitors.
In many reviews, the pool stands out as one of the key highlights of the hotel with several guests mentioning its cleanliness and pleasant aesthetics. The views from the pool area further enhance the overall experience, making it a visually appealing spot for leisure.
Despite its many merits, a few areas for improvement have been noted. Some reviewers commented on the outdated aspects of the pool, the need for maintenance and the occasional lack of sufficient sunbeds and seating. The pool bar's limited offerings and sporadic hours were also mentioned. Additionally, the presence of mosquitoes and the condition of the tiles detracted slightly from the otherwise positive experience.
Families will appreciate the pool's layout, which offers ample space for children to play, while couples and solo travelers can enjoy the serene atmosphere and lovely views.
Overall, the pool at Patong Paragon Resort & Spa remains a standout feature, praised for its size, beauty and the pleasurable experience it provides to guests.
Beach
Patong Paragon Resort & Spa SHA Extra Plus is highly appreciated for its excellent proximity to Patong Beach. Situated right across the road from the beach, guests enjoy easy access to the sun and sea with many reviews describing the beach as nice and clean. The beachfront location offers a great advantage, allowing for a pleasant beach experience with some mentioning direct views of the sea from the hotel. This resort is described as being at the beginning of Patong Beach, only a short walking distance away, making it an ideal spot for those looking to be very close to the shoreline. The convenience of having a 7/11 nearby is an added bonus, enhancing the overall beachside experience. Overall, the hotel's location stands out as a significant highlight for visitors seeking easy beach access and a picturesque setting.
Family
Patong Paragon Resort & Spa SHA Extra Plus appears to be an ideal destination for families with children. The hotel boasts a quiet location and offers family-oriented amenities, including family connecting rooms that provide convenience and comfort. Kids can enjoy plenty of fun in the spacious pool area, which seems to be a highlight for younger guests.
While the children's menu is available, some find it somewhat limited and the buffet area tends to be crowded. However, the abundance of nearby restaurants provides ample dining options for variety. The hotel's environment is peaceful, making it suitable for families looking for a relaxing getaway.
For those traveling with young children or elderly family members, it's worth noting that crossing the road may require extra caution. Overall, the resort is designed with families in mind, offering plenty of space and activities to ensure a pleasant stay for both adults and children.
5 Star
Patong Paragon Resort & Spa SHA Extra Plus has generated mixed feedback from guests, particularly concerning its five-star rating. Many reviews suggest that the hotel falls short of the luxurious five-star experience expected by travelers. Phrases like "not really a five-star feel to the room" and "definitely not worth the price" indicate a consensus that the accommodations and services may be more in line with a three-star establishment.
Several critiques have pointed out issues such as the breakfast quality and overall condition of the hotel, describing it as "completely rundown" and "less than 5-star hotel expectations, as advertised." Despite its proximity to Patong Beach, the general sentiment appears to be that the facility does not meet the high standards typically associated with five-star hotels.
Though the setting and the location are convenient, especially for beach-goers, the overall value proposition has been questioned by many guests. These reviews suggest a need for significant improvements in order to align with the advertised five-star rating and several guests are uncertain about returning for another stay.
Outdoor Pool
Patong Paragon Resort & Spa SHA Extra Plus boasts an impressive outdoor pool that consistently garners positive feedback from guests. The pool is notably large and is complemented by clean and comfortable sunbeds, making it an ideal spot for relaxation. Many rooms offer direct access to the pool, providing added convenience and enhancing the overall guest experience. The pool area is described as beautiful with easy access directly from certain rooms, offering a seamless and enjoyable stay for visitors. The pool's depth at the bottom is also highlighted, catering to swimmers who prefer a more immersive experience.
Yes, Patong Paragon Resort & Spa SHA Extra Plus has pool(s) that belong to one or more of the following categories: Pool Swim Up Bar, Outdoor Pool.
Yes, a spa is available at Patong Paragon Resort & Spa SHA Extra Plus.
No, Patong Paragon Resort & Spa SHA Extra Plus doesn't allow dogs.
Yes, parking facilities are available at Patong Paragon Resort & Spa SHA Extra Plus.
Yes, Patong Paragon Resort & Spa SHA Extra Plus has a gym.