4-Star HotelSummary of reviews related to the '4 Star' categorySituated in a prime location, Naina Resort & Spa - SHA Extra Plus has garnered mixed reviews concerning its four-star rating. While some guests appreciated the value for money and found the hotel exceeding their expectations, others claimed the establishment did not live up to its advertised standards. Modern rooms and excellent price/value were highlighted by several reviewers, making it an attractive choice for budget-conscious travelers.
However, many reviews were critical, noting that the hotel did not meet the typical four-star expectations and felt more like a two or three-star property. Concerns were raised about the cleanliness with complaints about smudges on windows and mirrors and broken furnishings like lamps and sinks contributing to a generally run-down appearance. Despite being listed as a four-star property on popular booking platforms, some guests found this rating to be misleading and suggested the quality was closer to 2.5 stars.
Overall, while the hotel offers good value for money and modern amenities, it is seen by many as falling short of its four-star claim.
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