Aquarius Hotel and Urban Resort
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Summary of reviewsAquarius Hotel and Urban Resort in Phnom Penh receives extensive praise for its central location, exceptional amenities and stellar service. Positioned in the city center, it provides convenient access to key attractions such as the Royal Palace, National Museum and Independence Monument, as well as a variety of restaurants, cafes, shops and markets. Guests appreciate the safe, quiet and modern neighborhood, coupled with the vibrant diplomatic district setting and the availability of tuk-tuks for easy transportation.
A standout feature is the rooftop amenities, including a pool and bar that offer stunning city views, creating a peaceful retreat from the bustling city below. Overall, the hotel is lauded for its cleanliness with well-maintained facilities and a pleasant environment that ensures a comfortable and restful stay.
The hotel's breakfast offerings are consistently highlighted for their rich variety and deliciousness, featuring a mix of Asian and Western dishes served on a rooftop terrace with beautiful city views. This breakfast experience is frequently deemed excellent value for money. Similarly, the rooftop restaurant receives commendations for its extensive and affordable menu, offering both local and international cuisine in a scenic and pleasant setting.
Rooms at the hotel are generally described as clean, spacious, modern and comfortable, featuring stylish decor and essential amenities. Although some guests note occasional issues with room size and views, the overall feedback emphasizes the quality and comfort of the accommodations. The hotel’s emphasis on cleanliness extends to the pools and communal areas, contributing to a consistently high standard of upkeep throughout the property.
The staff at Aquarius Hotel and Urban Resort are frequently praised for their kindness, attentiveness and professionalism, playing a key role in enhancing the guest experience. However, some feedback points to areas for improvement in language proficiency and specific staff attitudes in the restaurant.
Free Wi-Fi is available throughout the hotel with strong and reliable connections in common areas, although there are occasional issues with connectivity in the rooms that can detract from the overall experience. The hotel’s spa services are well-regarded for their professional and enjoyable treatments, providing good value for money and adding a notable highlight to the guests' stay.
The rooftop infinity pool is particularly praised for its stunning design and breathtaking views, offering a perfect setting to relax and enjoy the Phnom Penh skyline. The hotel's family-friendly atmosphere is another strong point with practical amenities and an enjoyable pool area making it a suitable choice for families.
Lastly, while the beds are generally found to be comfortable, opinions on mattress firmness vary and there is some dissatisfaction with the quality of the pillows. Despite these minor areas for improvement, the overall consensus reflects a high level of comfort.
In summary, Aquarius Hotel and Urban Resort is highly recommended for its great location, outstanding staff, excellent dining, clean and comfortable accommodations and impressive rooftop amenities. Guests consistently enjoy their stays, making it a standout choice for visitors to Phnom Penh.
Categories
A standout feature is the rooftop amenities, including a pool and bar that offer stunning city views, creating a peaceful retreat from the bustling city below. Overall, the hotel is lauded for its cleanliness with well-maintained facilities and a pleasant environment that ensures a comfortable and restful stay.
The hotel's breakfast offerings are consistently highlighted for their rich variety and deliciousness, featuring a mix of Asian and Western dishes served on a rooftop terrace with beautiful city views. This breakfast experience is frequently deemed excellent value for money. Similarly, the rooftop restaurant receives commendations for its extensive and affordable menu, offering both local and international cuisine in a scenic and pleasant setting.
Rooms at the hotel are generally described as clean, spacious, modern and comfortable, featuring stylish decor and essential amenities. Although some guests note occasional issues with room size and views, the overall feedback emphasizes the quality and comfort of the accommodations. The hotel’s emphasis on cleanliness extends to the pools and communal areas, contributing to a consistently high standard of upkeep throughout the property.
The staff at Aquarius Hotel and Urban Resort are frequently praised for their kindness, attentiveness and professionalism, playing a key role in enhancing the guest experience. However, some feedback points to areas for improvement in language proficiency and specific staff attitudes in the restaurant.
Free Wi-Fi is available throughout the hotel with strong and reliable connections in common areas, although there are occasional issues with connectivity in the rooms that can detract from the overall experience. The hotel’s spa services are well-regarded for their professional and enjoyable treatments, providing good value for money and adding a notable highlight to the guests' stay.
The rooftop infinity pool is particularly praised for its stunning design and breathtaking views, offering a perfect setting to relax and enjoy the Phnom Penh skyline. The hotel's family-friendly atmosphere is another strong point with practical amenities and an enjoyable pool area making it a suitable choice for families.
Lastly, while the beds are generally found to be comfortable, opinions on mattress firmness vary and there is some dissatisfaction with the quality of the pillows. Despite these minor areas for improvement, the overall consensus reflects a high level of comfort.
In summary, Aquarius Hotel and Urban Resort is highly recommended for its great location, outstanding staff, excellent dining, clean and comfortable accommodations and impressive rooftop amenities. Guests consistently enjoy their stays, making it a standout choice for visitors to Phnom Penh.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Rooftop Pool Panoramic View Pool Outdoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
4-Star Hotel
Hotel with Outdoor Pool
Hotel with Panoramic View Pool
Hotel with Rooftop Pool
Guest Reviews
Aquarius Hotel and Urban Resort enjoys a superb central location in Phnom Penh, placing guests within easy reach of the city's main attractions. Conveniently situated in the city center, the hotel allows for walking access to key sites such as the Royal Palace, National Museum and the Independence Monument. Visitors praised the hotel's proximity to a variety of restaurants, cafes, shops and markets, making it an ideal base for both sightseeing and dining.
The neighborhood is described as safe, quiet and modern, contributing to a pleasant stay. Despite its central position, the hotel offers a peaceful environment, ensuring a good night's rest. The vibrant diplomatic district setting enhances the sense of security and convenience with tuk-tuks readily available for short rides to any destination.
Additionally, the hotel boasts excellent amenities, including a popular rooftop pool and bar that overlooks the city, adding to its appeal for leisure travelers. Guests highlighted the property's cleanliness, helpful staff and well-maintained facilities, making it a standout choice for a stay in Phnom Penh.
Aquarius Hotel and Urban Resort is widely praised for its exceptional breakfast offerings, which consistently win high marks from guests. The breakfast experience is often highlighted for its rich variety and deliciousness, offering a wide selection of both buffet and à la carte options. Many guests appreciate the extensive and diverse menu, featuring a mix of Asian and Western dishes, including made-to-order eggs, noodles and fresh fruits. The rooftop terrace location offers stunning city views, further enhancing the dining experience.
Guests frequently describe the breakfast as delicious with high quality and freshness being recurring themes. The buffet is noted to be extensive, featuring items like fresh croissants, pain au chocolat and local Khmer options. Although a few reviews mention limited or repetitive options, most guests are impressed by the generous and varied selection.
The setting of the breakfast also receives positive remarks with the rooftop area providing a pleasant and scenic atmosphere. Despite some occasional windiness, the view is often highlighted as a noteworthy aspect that adds to the enjoyment of the meal.
The complimentary breakfast is generally seen as excellent value for money with many considering it one of the best they have experienced, especially in Southeast Asia. The hotel staff is frequently complimented for being attentive and fulfilling additional requests, making the breakfast experience even more enjoyable.
Overall, the breakfast at Aquarius Hotel and Urban Resort stands out as a key highlight for many travelers, combining delicious food with a picturesque setting and excellent service.
The dining experiences at Aquarius Hotel and Urban Resort receive consistent praise for their high quality and variety. The hotel's rooftop restaurant is a notable highlight, offering an extensive menu that includes both local Cambodian dishes and international cuisine, all at affordable prices. Guests frequently commend the food as delicious with specific mentions of tasty pizzas, cocktails and a well-stocked buffet breakfast.
Diners can enjoy their meals in a beautiful setting, as the restaurant provides impressive city views and a lovely atmosphere, particularly at the rooftop pool bar. Service stands out as well with attentive and friendly staff frequently noted in reviews.
While a few criticisms do exist, such as occasional mentions of the restaurant's food being less impressive for dinner or on the expensive side, the general consensus remains overwhelmingly positive. Overall, dining at the Aquarius Hotel and Urban Resort is deemed excellent, offering delicious meals, a pleasant ambiance and good value for money.
Aquarius Hotel and Urban Resort offers a variety of rooms that have generally garnered positive feedback from guests. The rooms are frequently described as clean, spacious, modern and comfortable, providing a pleasant environment for travelers. Many guests have praised the stylish and contemporary decor with beautiful, well-maintained furnishings and a chic industrial feel in some units. The rooms are equipped with essential amenities such as air conditioning, comfortable beds, hot showers, mini bars and free Wi-Fi, catering to the practical needs of visitors.
Guests have noted that the rooms are large with lots of light and often feature balconies, enhancing the overall stay experience. Additionally, the hotel's modern design and urban style have been well-received, making the interior pleasing and functional. The cleanliness of the rooms is frequently highlighted and the hotel staff ensures daily upkeep, adding to the comfort of the guests.
While many reviews are favorable, a few guests found the size of the rooms to be inadequate, feeling cramped especially when compared to the online photos. Some rooms faced walls, which might be a downside for those expecting scenic views. Despite a few mentions of dated furnishings and occasional cleaning issues, the overall consensus reflects a positive stay experience with spacious, cozy and well-decorated rooms.
The hotel's pool and associated facilities also received commendations, described as clean and inviting, contributing to the delightful stay at Aquarius Hotel and Urban Resort.
Travelers who frequent the Aquarius Hotel and Urban Resort often note the impressive comfort of the beds. Many guests highlight the beds as being comfy and conducive to a good night's sleep with several remarking on the overall comfort and quality of the bedding. Phrases such as "comfortable bed," "comfy bed," and "very comfortable beds" are recurrent in their reviews.
However, opinions on the firmness of the mattresses are mixed. While some appreciate the firm support, describing the beds as having good firm mattresses, others find them too hard with some likening their firmness to "rock solid." Despite these varying perspectives on firmness, a common consensus is that the beds provide a mostly pleasant sleeping experience.
Though the beds themselves receive high marks, feedback regarding the pillows is less favorable. Complaints about pillows being too soft, old and lumpy appear frequently, suggesting a need for improvement in this area. Additionally, issues such as bed squeaking and occasional cleanliness concerns also arise, indicating areas where the hotel could enhance guest satisfaction.
Overall, guests find the beds at Aquarius Hotel and Urban Resort comfortable, albeit with room for improvement in terms of pillow quality and mattress firmness.
Aquarius Hotel and Urban Resort boasts exceptional cleanliness across its premises with numerous guests highlighting the spotless conditions. The hotel is often described as very clean, modern and well-maintained, ensuring a comfortable stay for visitors. Rooms are frequently praised for their high standard of cleanliness, well-furnished interiors and daily diligent housekeeping. Many guests appreciated the clean and modern room decor, maintaining a stylish and comfortable environment.
The swimming pool, both ground level and on the rooftop terrace, received admiration for being well-kept and inviting. The communal areas, including the bar and restaurant, reflected the same high standard of cleanliness.
Despite a few isolated concerns regarding specific bathroom issues, the overall consensus underscores the hotel's commitment to cleanliness and neatness. Everything from the rooms to the facilities, including the bathrooms and linens, met or exceeded guest expectations, making Aquarius Hotel and Urban Resort a commendable choice for those prioritizing cleanliness during their stay.
The reviews of Aquarius Hotel and Urban Resort consistently highlight the exceptional quality of the staff. Guests frequently praised the team for their kindness, attentiveness and professionalism. They described the staff as friendly, helpful and always willing to go the extra mile to ensure a pleasant stay. Guests noted the warm and welcoming atmosphere, mentioning that the staff were courteous, smiley and engaged in their roles.
The hotel staff, including those at the reception and bar, were commended for their efficiency and ability to handle requests promptly. Reviewers appreciated the staff’s genuine care and attention, noting how they contributed significantly to the overall positive experience at the hotel.
While the majority of feedback was highly favorable, there were occasional remarks regarding areas for improvement, particularly concerning language proficiency and the attitude of some restaurant staff. Despite this, the general consensus is that the staff of Aquarius Hotel and Urban Resort excel in providing outstanding service, making visitors feel well-attended and valued throughout their stay.
At the Aquarius Hotel and Urban Resort, Wi-Fi availability is a notable feature with strong and free Wi-Fi in public and guest areas. Guests appreciate the efficient Wi-Fi service in common areas such as the foyer, where connections are reliable and without issues. However, the Wi-Fi experience in the rooms leaves much to be desired. Many guests find the internet connection in the rooms to be weak, slow or dropping continuously, which can be frustrating. Although some guests report that the Wi-Fi was fine, the consensus indicates that the Wi-Fi in the rooms needs improvement. The hotel provides free high-speed internet, yet the inconsistency of the connection in individual rooms should be addressed to enhance overall guest satisfaction.
Aquarius Hotel and Urban Resort offers a commendable spa experience that has garnered positive feedback from numerous guests. The spa is well-regarded for its professional and enjoyable massages with many highlighting the excellent and top-notch services provided. A variety of treatments, including relaxing couples massages, Urban Vitality sessions and fantastic facial treatments, ensure that guests have a range of options to choose from.
Visitors have praised the good value for money offered by the spa, finding the prices fair for the quality of service received. Many have found the massages to be pleasant and lovely and the staff to be flexible and accommodating to their needs. The on-site spa facilities contribute to a great overall experience with treatments that are relaxing and well-conducted by professional therapists.
Despite an occasional disappointing experience, the majority of guests found the spa services to be exceptional, making it a notable highlight of their stay at the hotel.
The pool at Aquarius Hotel and Urban Resort is certainly a highlight with numerous reviews praising its stunning design and breathtaking views. Many guests were impressed by the rooftop infinity pool, often describing it as wonderful, magnificent and amazing. The panoramic views over the city from this rooftop oasis are frequently noted as spectacular and a perfect way to relax away from the hustle of the city. Cleanliness and comfort are also consistently mentioned, contributing to an overall delightful experience. The rooftop pool's ambiance, coupled with a bar and lounge, provides a perfect setting for guests to unwind and enjoy the Phnom Penh skyline. With descriptors such as incredible, superb and gorgeous, it's clear that this pool area leaves a lasting impression on visitors.
The Aquarius Hotel and Urban Resort stands out as an excellent choice for families visiting Phnom Penh. Visitors highlight the hotel’s family-friendly atmosphere, noting that the staff go the extra mile to ensure comfort for guests traveling with young children. The hotel offers practical amenities like baby cots, which are available upon arrival and provides thoughtful touches such as extra blankets for infants feeling unwell.
Families particularly appreciate the spacious family rooms and reasonable prices, making it a good option for those seeking value without compromising on comfort. The pool area is a standout feature with many families mentioning how much their children enjoyed it, creating a pleasant and engaging environment for both kids and parents. Despite some minor issues, such as the bed height for children, the overall consensus is that Aquarius Hotel offers a warm, family-friendly experience.
Given the positive feedback regarding the staff's attentiveness towards kids and the enjoyable pool area, this hotel is highly recommended for those planning a family vacation in Phnom Penh. It successfully balances a friendly atmosphere with the convenience and services needed for a memorable stay.
Aquarius Hotel and Urban Resort stands out for its fantastic structure and great service. Guests consistently praise the hotel’s ideal location and the dedicated, friendly staff who offer top-notch service. The food is effortlessly good, contributing to the high standard services that the hotel provides. Guests find the facilities resilient, new and well-maintained with luxury and chic decor adding to the overall appeal. The use of spaces is outstanding and the quality, cleanliness and amenities align well with what one would expect from a four-star establishment.
While the hotel is officially rated as four-star, many guests feel it offers five-star amenities and comfort, making it a worthwhile luxury experience. It is often described as the best four-star hotel in Phnom Penh, being recognized six months in a row for its high standards. Although some guests note that certain aspects like the spa and breakfast do not fully meet four-star expectations, the overall luxurious setting and excellent value for money make it a highly recommended choice.
In summary, Aquarius Hotel and Urban Resort delivers a high-quality four-star experience that justifies its rating with many elements surpassing typical four-star standards.
Aquarius Hotel and Urban Resort offers a business-friendly environment with a range of facilities and services aimed at business travelers. The property is well-suited for those needing to conduct business or work at universities, providing functional utilities, a dedicated computer area and a printer. The business services are commendable, featuring comfortable workspaces with a low noise level, mini conference facilities and good meeting rooms.
The hotel's prime location and practical amenities make it a valuable choice for business travelers. Staff efficiency is notable, especially in responding promptly to business-related requests. The reception team is well-trained and proficient in English, ensuring clear communication and effective assistance.
Additional business amenities include reliable high-speed internet, crucial for business tasks. Overall, the blend of business-focused amenities, supportive staff and strategic location makes Aquarius Hotel and Urban Resort an excellent option for business stays in Phnom Penh. The unique aquarium swimming pool and appealing ambiance also add to the enjoyable experience.
The Aquarius Hotel and Urban Resort is well-regarded for its accessibility features, making it a comfortable choice for guests with disabilities. The hotel is easy to navigate and offers scooters for a nominal fee, enhancing mobility within the area. Its central location provides easy access to tourist spots and the premises, including a rooftop pool, are accessible via an elevator. The rooms are designed to accommodate wheelchairs and the staff is attentive to accessibility needs. Despite some concerns about the air conditioning and room lighting, guests generally find the hotel safe and well-appointed.
At Aquarius Hotel and Urban Resort, the rooftop pool is the undisputed highlight. Situated on the ninth floor, this infinity pool offers breathtaking panoramic views of the city. Guests consistently describe the pool as exceptional, outstanding and a must-visit. It's not just the picturesque views that impress; the pool area itself is immaculate and well-maintained, providing a refreshing respite after a long day.
The rooftop pool, often referred to as stunning and lovely, is complemented by an adjoining bar and restaurant, making it a perfect spot to enjoy numerous cocktails, food and even breakfast. The ambiance is heightened by the ability to unwind with sunset drinks, making every swim a memorable experience. The infinity edge of the pool creates a feeling of endless water merging with the skyline, truly a sight to behold.
Overall, the rooftop pool at Aquarius Hotel and Urban Resort is more than just a place to swim; it's a destination in itself. With descriptors like incredible, beautiful and superb being used frequently by guests, it’s clear that this rooftop oasis leaves a lasting impression. Whether you're looking to relax on the pool deck or take in the spectacular views, this rooftop pool is an experience not to be missed.
The outdoor pool at Aquarius Hotel and Urban Resort has garnered acclaim from guests through positive reviews. The pool area boasts a modern and sleek design, enhanced by an inviting atmosphere with turtles adding a touch of nature. With meticulous cleanliness and stylish appointments, the rooftop pool stands out for its neat and spotless condition. This rooftop oasis features an infinity pool that grants breathtaking views, making it a memorable highlight for visitors.
Available from early morning until late at night, the pool offers ample time for relaxation under the open sky. Guests can enjoy sun lounges by the poolside to unwind and soak in the scenery. The top-floor swimming pool, described by many as exceptional and legendary, is considered one of the best in the city. Its superb setting, coupled with magnificent views, elevates the guest experience.
The hotel's outdoor spaces, including the rooftop pool and attached bar, are particularly praised for their inviting ambiance and panoramic vistas. Patrons also appreciate the large pool and the unique half-open-roof design that further enhances the open-air swimming experience. The atrium pool, described as open and inviting, adds to the overall allure, making the pool area a true gem of the hotel.
The Aquarius Hotel and Urban Resort is highly recommended for honeymooners, offering a range of thoughtful amenities and exceptional service that make for a memorable stay. The honeymoon suite is often highlighted for its beautiful decoration and comfort, making it a fantastic choice for couples celebrating their first honeymoon vacation. Reviewers consistently mention the lovely ambiance and the effort staff put into making the rooms special. With an amazing overall honeymoon experience, this hotel is considered perfect for those looking to create lasting memories on their romantic getaway.
Aquarius Hotel and Urban Resort offers a wonderfully romantic experience, making it an ideal choice for couples and honeymooners. The rooftop pool and bar stand out as highlights, providing stunning sunset views and romantic evenings. This area, along with a welcoming and relaxing atmosphere, contributes significantly to the romantic ambiance that permeates the hotel.
Couples can enjoy beautiful, tasty dishes and the breakfast menu comes highly recommended, especially when paired with the real view it offers. The restaurant also excels with romantic dinners enhanced by additional extras and a lovely view, creating an overall special dining experience.
The hotel's hospitality and perfect accommodations further enhance the romantic experience. Located in an ideal spot, the hotel ensures a seamless blend of convenience and serene atmosphere. The friendly chef adds a personal touch, enhancing the warm and welcoming feel of the hotel. Overall, Aquarius Hotel and Urban Resort provides a perfect setting for a couples' getaway, marked by its romantic atmosphere and luxurious amenities.
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Location
The neighborhood is described as safe, quiet and modern, contributing to a pleasant stay. Despite its central position, the hotel offers a peaceful environment, ensuring a good night's rest. The vibrant diplomatic district setting enhances the sense of security and convenience with tuk-tuks readily available for short rides to any destination.
Additionally, the hotel boasts excellent amenities, including a popular rooftop pool and bar that overlooks the city, adding to its appeal for leisure travelers. Guests highlighted the property's cleanliness, helpful staff and well-maintained facilities, making it a standout choice for a stay in Phnom Penh.
Breakfast
Guests frequently describe the breakfast as delicious with high quality and freshness being recurring themes. The buffet is noted to be extensive, featuring items like fresh croissants, pain au chocolat and local Khmer options. Although a few reviews mention limited or repetitive options, most guests are impressed by the generous and varied selection.
The setting of the breakfast also receives positive remarks with the rooftop area providing a pleasant and scenic atmosphere. Despite some occasional windiness, the view is often highlighted as a noteworthy aspect that adds to the enjoyment of the meal.
The complimentary breakfast is generally seen as excellent value for money with many considering it one of the best they have experienced, especially in Southeast Asia. The hotel staff is frequently complimented for being attentive and fulfilling additional requests, making the breakfast experience even more enjoyable.
Overall, the breakfast at Aquarius Hotel and Urban Resort stands out as a key highlight for many travelers, combining delicious food with a picturesque setting and excellent service.
Dinner
Diners can enjoy their meals in a beautiful setting, as the restaurant provides impressive city views and a lovely atmosphere, particularly at the rooftop pool bar. Service stands out as well with attentive and friendly staff frequently noted in reviews.
While a few criticisms do exist, such as occasional mentions of the restaurant's food being less impressive for dinner or on the expensive side, the general consensus remains overwhelmingly positive. Overall, dining at the Aquarius Hotel and Urban Resort is deemed excellent, offering delicious meals, a pleasant ambiance and good value for money.
Rooms
Guests have noted that the rooms are large with lots of light and often feature balconies, enhancing the overall stay experience. Additionally, the hotel's modern design and urban style have been well-received, making the interior pleasing and functional. The cleanliness of the rooms is frequently highlighted and the hotel staff ensures daily upkeep, adding to the comfort of the guests.
While many reviews are favorable, a few guests found the size of the rooms to be inadequate, feeling cramped especially when compared to the online photos. Some rooms faced walls, which might be a downside for those expecting scenic views. Despite a few mentions of dated furnishings and occasional cleaning issues, the overall consensus reflects a positive stay experience with spacious, cozy and well-decorated rooms.
The hotel's pool and associated facilities also received commendations, described as clean and inviting, contributing to the delightful stay at Aquarius Hotel and Urban Resort.
Beds
However, opinions on the firmness of the mattresses are mixed. While some appreciate the firm support, describing the beds as having good firm mattresses, others find them too hard with some likening their firmness to "rock solid." Despite these varying perspectives on firmness, a common consensus is that the beds provide a mostly pleasant sleeping experience.
Though the beds themselves receive high marks, feedback regarding the pillows is less favorable. Complaints about pillows being too soft, old and lumpy appear frequently, suggesting a need for improvement in this area. Additionally, issues such as bed squeaking and occasional cleanliness concerns also arise, indicating areas where the hotel could enhance guest satisfaction.
Overall, guests find the beds at Aquarius Hotel and Urban Resort comfortable, albeit with room for improvement in terms of pillow quality and mattress firmness.
Cleanliness
The swimming pool, both ground level and on the rooftop terrace, received admiration for being well-kept and inviting. The communal areas, including the bar and restaurant, reflected the same high standard of cleanliness.
Despite a few isolated concerns regarding specific bathroom issues, the overall consensus underscores the hotel's commitment to cleanliness and neatness. Everything from the rooms to the facilities, including the bathrooms and linens, met or exceeded guest expectations, making Aquarius Hotel and Urban Resort a commendable choice for those prioritizing cleanliness during their stay.
Staff
The hotel staff, including those at the reception and bar, were commended for their efficiency and ability to handle requests promptly. Reviewers appreciated the staff’s genuine care and attention, noting how they contributed significantly to the overall positive experience at the hotel.
While the majority of feedback was highly favorable, there were occasional remarks regarding areas for improvement, particularly concerning language proficiency and the attitude of some restaurant staff. Despite this, the general consensus is that the staff of Aquarius Hotel and Urban Resort excel in providing outstanding service, making visitors feel well-attended and valued throughout their stay.
Wi-Fi
Spa
Visitors have praised the good value for money offered by the spa, finding the prices fair for the quality of service received. Many have found the massages to be pleasant and lovely and the staff to be flexible and accommodating to their needs. The on-site spa facilities contribute to a great overall experience with treatments that are relaxing and well-conducted by professional therapists.
Despite an occasional disappointing experience, the majority of guests found the spa services to be exceptional, making it a notable highlight of their stay at the hotel.
Pool
Family
Families particularly appreciate the spacious family rooms and reasonable prices, making it a good option for those seeking value without compromising on comfort. The pool area is a standout feature with many families mentioning how much their children enjoyed it, creating a pleasant and engaging environment for both kids and parents. Despite some minor issues, such as the bed height for children, the overall consensus is that Aquarius Hotel offers a warm, family-friendly experience.
Given the positive feedback regarding the staff's attentiveness towards kids and the enjoyable pool area, this hotel is highly recommended for those planning a family vacation in Phnom Penh. It successfully balances a friendly atmosphere with the convenience and services needed for a memorable stay.
4 Star
While the hotel is officially rated as four-star, many guests feel it offers five-star amenities and comfort, making it a worthwhile luxury experience. It is often described as the best four-star hotel in Phnom Penh, being recognized six months in a row for its high standards. Although some guests note that certain aspects like the spa and breakfast do not fully meet four-star expectations, the overall luxurious setting and excellent value for money make it a highly recommended choice.
In summary, Aquarius Hotel and Urban Resort delivers a high-quality four-star experience that justifies its rating with many elements surpassing typical four-star standards.
Business
The hotel's prime location and practical amenities make it a valuable choice for business travelers. Staff efficiency is notable, especially in responding promptly to business-related requests. The reception team is well-trained and proficient in English, ensuring clear communication and effective assistance.
Additional business amenities include reliable high-speed internet, crucial for business tasks. Overall, the blend of business-focused amenities, supportive staff and strategic location makes Aquarius Hotel and Urban Resort an excellent option for business stays in Phnom Penh. The unique aquarium swimming pool and appealing ambiance also add to the enjoyable experience.
Accessible
Rooftop Pool
The rooftop pool, often referred to as stunning and lovely, is complemented by an adjoining bar and restaurant, making it a perfect spot to enjoy numerous cocktails, food and even breakfast. The ambiance is heightened by the ability to unwind with sunset drinks, making every swim a memorable experience. The infinity edge of the pool creates a feeling of endless water merging with the skyline, truly a sight to behold.
Overall, the rooftop pool at Aquarius Hotel and Urban Resort is more than just a place to swim; it's a destination in itself. With descriptors like incredible, beautiful and superb being used frequently by guests, it’s clear that this rooftop oasis leaves a lasting impression. Whether you're looking to relax on the pool deck or take in the spectacular views, this rooftop pool is an experience not to be missed.
Outdoor Pool
Available from early morning until late at night, the pool offers ample time for relaxation under the open sky. Guests can enjoy sun lounges by the poolside to unwind and soak in the scenery. The top-floor swimming pool, described by many as exceptional and legendary, is considered one of the best in the city. Its superb setting, coupled with magnificent views, elevates the guest experience.
The hotel's outdoor spaces, including the rooftop pool and attached bar, are particularly praised for their inviting ambiance and panoramic vistas. Patrons also appreciate the large pool and the unique half-open-roof design that further enhances the open-air swimming experience. The atrium pool, described as open and inviting, adds to the overall allure, making the pool area a true gem of the hotel.
Honeymoon
Romantic
Couples can enjoy beautiful, tasty dishes and the breakfast menu comes highly recommended, especially when paired with the real view it offers. The restaurant also excels with romantic dinners enhanced by additional extras and a lovely view, creating an overall special dining experience.
The hotel's hospitality and perfect accommodations further enhance the romantic experience. Located in an ideal spot, the hotel ensures a seamless blend of convenience and serene atmosphere. The friendly chef adds a personal touch, enhancing the warm and welcoming feel of the hotel. Overall, Aquarius Hotel and Urban Resort provides a perfect setting for a couples' getaway, marked by its romantic atmosphere and luxurious amenities.
Yes, Aquarius Hotel and Urban Resort has pool(s) that belong to one or more of the following categories: Rooftop Pool, Panoramic View Pool, Outdoor Pool.
Yes, a spa is available at Aquarius Hotel and Urban Resort.
No, Aquarius Hotel and Urban Resort doesn't allow dogs.
Yes, parking facilities are available at Aquarius Hotel and Urban Resort.
No, Aquarius Hotel and Urban Resort doesn't have a gym.
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