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Summary of reviewsEl Refugio, nestled in the tranquil village of Pinos by the picturesque Genil River, offers a serene escape with the best of both worlds—tranquility and accessibility—to major attractions like Granada and Sierra Nevada. Guests find the location idyllic for exploring historic sites, skiing and enjoying scenic walks or bike rides with convenient parking and modern amenities enhancing their stay.
The hotel’s dining experience, particularly at Casa Guillermo, stands out for its quality, affordability and hearty portions. Although dinner service ends before 5 pm, the exceptional staff and casual yet modern ambiance leave diners satisfied and often regretting missed meals.
Rooms at El Refugio impress with their cleanliness, comfort and modern features. Guests appreciate the cozy, well-maintained spaces with luxurious touches like complimentary toiletries and home automation systems. While some rooms face minor issues like street noise or slow-draining showers, the overall experience remains overwhelmingly positive thanks to elegant decor and efficient layouts.
Cleanliness is a top priority at El Refugio with guests consistently praising the immaculate condition of the rooms and common areas. The friendly and accurate reception staff contribute to an inviting and pristine environment, ensuring a comfortable and stress-free stay.
The exceptional team, led by the charming and helpful owner Guillermo, leaves a positive mark on guests. The efficient check-in and checkout processes, combined with the staff’s attentiveness and willingness to accommodate special requests, enhance the overall experience, making guests feel welcomed and well-cared-for.
Comfortable beds are a standout feature, frequently highlighted in reviews. While there are occasional mentions of beds being thin or soft, the majority of guests find them very comfortable. The hotel's beautiful and clean facilities, coupled with the friendly staff and excellent service, further elevate guests' experiences.
In summary, El Refugio offers a perfect blend of serene location, quality dining, comfortable rooms, impeccable cleanliness and exceptional staff service, making it an excellent choice for visitors seeking both relaxation and adventure in the region.
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