Catalonia Playa Maroma - All Inclusive
Playa del Carmen
20.73924800,
-86.97065700
,
Carretera Federal 307 Chetumal- Puerto Juarez Km. 306+250, Punta Maroma
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Summary of reviewsCatalonia Playa Maroma - All Inclusive is highly praised for its exceptional location, nestled between lush jungle and the pristine Maroma Beach, creating a serene and picturesque environment. The hotel's unique blend of jungle flora and beachfront provides guests with a tranquil escape, while being conveniently close to attractions like Playa del Carmen. The setting integrates well with nature, presenting an environmentally friendly ambiance that guests appreciate.
The breakfast at Catalonia Playa Maroma garners positive reviews for its variety, quality and excellent service. The extensive selection at the breakfast buffet and themed restaurants ensures a satisfying start to the day. However, some minor critiques mention repetitive options and longer wait times.
Dinner options receive mixed feedback with the thematic restaurants, especially Japanese and Spanish, being highly commended. The quality and variety of food are praised, though the reservation system can lead to long waits and limited availability. The service, particularly in beloved restaurants like Bloved and the grill, enhances the dining experience despite occasional inconsistencies.
Rooms at the resort offer a comfortable and well-maintained environment, particularly the renovated rooms which feature modern amenities and tasteful décor. The Privilege or Premium Deluxe rooms provide a luxurious experience with additional comforts like balconies with jacuzzis. However, some older rooms need maintenance and updates to avoid issues like mold smells and outdated furniture.
Cleanliness throughout the resort is a standout feature with the beach and common areas being meticulously maintained. Housekeeping receives accolades for their diligence in keeping rooms clean and inviting, although some areas like the spa and room service show occasional lapses.
The staff at Catalonia Playa Maroma are often highlighted as a significant asset, providing friendly and professional service. Staff members from various departments, including housekeeping and entertainment, contribute to a warm and welcoming atmosphere. While there are isolated reports of less helpful staff, the overall sentiment is positive with many guests appreciative of the attentive and accommodating employees.
WiFi services receive mixed feedback; many guests are pleased with the connectivity, especially on the beach, but there are notable instances of poor performance and outages that cause frustration.
The spa provides a beautiful and relaxing environment with good service, although there are mentions of maintenance issues and restricted access. The gym, despite being small and somewhat lacking in equipment, is available 24 hours and offers basic fitness options.
The pool is a major attraction, noted for its size, cleanliness and family-friendly features. However, the water temperature can be too hot and the pool area can become crowded, making it difficult to secure sun loungers. The lively atmosphere with entertainment activities is appreciated, though some guests find it too noisy.
The beach is universally praised for its stunning beauty, clear waters and well-maintained sands. The designated beach area with exclusive services and attentive staff adds to the relaxing experience, making it a perfect spot for a beach vacation.
In summary, Catalonia Playa Maroma - All Inclusive provides a relaxing and enjoyable holiday experience, thanks to its idyllic location, high cleanliness standards and friendly staff. While there are areas for improvement, such as dining reservations and room maintenance, the overall experience is positively memorable.
Categories
The breakfast at Catalonia Playa Maroma garners positive reviews for its variety, quality and excellent service. The extensive selection at the breakfast buffet and themed restaurants ensures a satisfying start to the day. However, some minor critiques mention repetitive options and longer wait times.
Dinner options receive mixed feedback with the thematic restaurants, especially Japanese and Spanish, being highly commended. The quality and variety of food are praised, though the reservation system can lead to long waits and limited availability. The service, particularly in beloved restaurants like Bloved and the grill, enhances the dining experience despite occasional inconsistencies.
Rooms at the resort offer a comfortable and well-maintained environment, particularly the renovated rooms which feature modern amenities and tasteful décor. The Privilege or Premium Deluxe rooms provide a luxurious experience with additional comforts like balconies with jacuzzis. However, some older rooms need maintenance and updates to avoid issues like mold smells and outdated furniture.
Cleanliness throughout the resort is a standout feature with the beach and common areas being meticulously maintained. Housekeeping receives accolades for their diligence in keeping rooms clean and inviting, although some areas like the spa and room service show occasional lapses.
The staff at Catalonia Playa Maroma are often highlighted as a significant asset, providing friendly and professional service. Staff members from various departments, including housekeeping and entertainment, contribute to a warm and welcoming atmosphere. While there are isolated reports of less helpful staff, the overall sentiment is positive with many guests appreciative of the attentive and accommodating employees.
WiFi services receive mixed feedback; many guests are pleased with the connectivity, especially on the beach, but there are notable instances of poor performance and outages that cause frustration.
The spa provides a beautiful and relaxing environment with good service, although there are mentions of maintenance issues and restricted access. The gym, despite being small and somewhat lacking in equipment, is available 24 hours and offers basic fitness options.
The pool is a major attraction, noted for its size, cleanliness and family-friendly features. However, the water temperature can be too hot and the pool area can become crowded, making it difficult to secure sun loungers. The lively atmosphere with entertainment activities is appreciated, though some guests find it too noisy.
The beach is universally praised for its stunning beauty, clear waters and well-maintained sands. The designated beach area with exclusive services and attentive staff adds to the relaxing experience, making it a perfect spot for a beach vacation.
In summary, Catalonia Playa Maroma - All Inclusive provides a relaxing and enjoyable holiday experience, thanks to its idyllic location, high cleanliness standards and friendly staff. While there are areas for improvement, such as dining reservations and room maintenance, the overall experience is positively memorable.
Resort for Honeymoon
The hotel features the Privileged Romance Room, as well as the Privileged Romance Deluxe Room, each one of which offers elegant and modern interiors, comfortable accommodation and an array of amenities that will make every newlywed couple's stay enjoyable and memorable.
Resort with All Inclusive Packages
Luxury Resort
Beachfront Resort
Resort near The Beach
Resort Taking Steps Towards Sustainability
Resort with Spa
Family Friendly Resort
Romantic Resort
Resort with Swimming Pool
Pool Swim Up Bar Outdoor Pool
Business Resort
Accessible Resort
Resort with Gym
Resort with Tennis Courts
5-Star Resort
Resort with Outdoor Pool
Resort with Swim Up Bar
Guest Reviews
Catalonia Playa Maroma - All Inclusive boasts an enviable and serene location, nestled in lush jungle surroundings and right on the pristine Maroma Beach. Guests frequently highlighted the hotel's exceptional setting, which combines the best of both jungle and beach environments, creating a soothing and picturesque escape. The hotel’s location is praised for its proximity to nature, allowing guests to be immersed in native vegetation and wildlife, providing a unique and natural holiday experience. The beach itself is described as very beautiful, walkable from end to end and often free from overwhelming seaweed.
The hotel's location is also deemed convenient for excursions, being relatively close to places like Playa del Carmen and accessible via a short taxi ride. Despite its remote feel, the hotel offers easy access from Cancun Airport, making it a good spot for those seeking tranquility yet close enough for cultural site visits.
Several reviews mention the hotel's well-integrated facilities within its verdant setting, enhancing the overall experience with environmental friendliness and naturally beautiful surroundings. However, it's noted that some guests found the location a bit far from city centers, making traveling without a car slightly inconvenient.
Overall, Catalonia Playa Maroma’s location provides a magnificent backdrop for a relaxing getaway, surrounded by jungle flora and a stunning beachfront, creating the perfect blend of nature and luxury.
Guests at Catalonia Playa Maroma - All Inclusive have shared their experiences about the breakfast, depicting a largely positive image. The breakfast buffet is frequently praised for its variety and quality, offering a comprehensive selection that includes options at several theme restaurants and specialized venues like the Pajarito and Bloved.
Many guests found the breakfast to be very tasty, abundant and extensive in its offerings. It's worth mentioning the excellent service provided by the hotel staff, who are described as polite and exceptionally nice, enhancing the overall dining experience. The breakfast buffet received commendations for being top-notch with some highlighting its abundance and the extensive choice of food available.
Despite the overwhelming positive feedback, there are a few criticisms, primarily about the lack of variety over time and occasional quality concerns. Some guests experienced repetitive options and longer waiting times. Others preferred going to specific restaurants for breakfast to avoid the monotony of the main buffet or found it inconvenient to get decent coffee.
Overall, the breakfast at Catalonia Playa Maroma appears to be one of the highlights for guests, offering a varied, tasty and extensive selection with excellent service, even if there are minor areas for improvement.
The dinner experience at Catalonia Playa Maroma - All Inclusive offers a mix of delights and challenges. Guests have praised the food at the privileged member's restaurant as good and have enjoyed the tapas offerings. The food stands out as a highlight with snacks, buffet options and à la carte restaurants receiving commendations for their quality. The thematic restaurants, including Japanese and Spanish options, are particularly noted for their quality with the grill restaurant frequently highlighted as the best.
Guests appreciate the delicious and varied food, particularly praising the breakfast and the excellent buffet selections. There is a notable variety of dining options, from à la carte to street food trucks, which guests find to be of good quality and value. The service in the restaurants is exceptional with waiters being attentive and friendly, contributing to a positive dining experience.
However, the reservation system for dining often falls short, causing frustrations with long waits, disorganized service and limited availability. Guests have reported the need to dine early due to fully booked slots, which detracts from the vacation experience. While some themed restaurants deliver delicious meals, others are deemed average or below expectations. The buffet, especially for lunch and dinner, has received mixed reviews with some finding it repetitive or in need of improvement.
Overall, while the dining experience at Catalonia Playa Maroma is generally good with a variety of tasty and diverse food options, the inconsistent quality across different restaurants and the cumbersome reservation system can be areas for enhancement. The beloved Bloved, Steak and Japanese restaurants receive frequent praise for their wonderful food and service.
Catalonia Playa Maroma - All Inclusive offers a mixed experience when it comes to their rooms. On the positive side, many guests highlight the spaciousness and cleanliness of the rooms, describing them as comfortable and well-maintained. The renovated rooms, in particular, receive praise for their modern amenities, tasteful decor and improved furniture and appliances. Guests who enjoyed Privilege or Premium Deluxe rooms often remarked on their luxurious feel and additional comforts, such as large beds and balconies with jacuzzis.
Daily cleaning services are generally well-reviewed with some guests noting clean sheets and well-stocked fridges. The air conditioning, comfortable beds and overall room atmosphere have also been appreciated by many, emphasizing a relaxing and tranquil environment surrounded by vibrant nature.
However, some rooms show signs of needed maintenance and updates. Issues such as bathroom maintenance deficiencies, mold smell and outdated furniture were mentioned. Additionally, a few guests experienced inconsistent housekeeping services and noted problems with air conditioning. Noise from neighboring hotels and maintenance issues like peeling bathroom ceilings and humidity are also concerns for some.
Overall, while there are commendable aspects to the room accommodations at Catalonia Playa Maroma, there is room for improvement in terms of maintenance and updating older rooms to ensure a more consistent experience for all guests.
At Catalonia Playa Maroma - All Inclusive, the beds have received mixed reviews from guests with a significant number emphasizing their comfort. Many visitors lauded the beds as very comfortable, super comfortable and praised the excellent bedding. The various types of beds, such as king-size and double French beds, were noted for their width and comfort with daily changed clean sheets enhancing their appeal.
However, not all feedback was consistent. Some guests found the beds to be uncomfortable with issues such as hard mattresses, creaky frames and even damp, stained mattresses affecting their stay. Occasionally, guests reported sunbeds and other bed-related furnishings as old, dirty or in need of replacement, but appreciated the abundance of loungers available for relaxation.
Despite the occasional criticisms, the overall takeaway suggests that Catalonia Playa Maroma largely offers comfortable and satisfying sleep arrangements, contributing positively to the overall guest experience.
Catalonia Playa Maroma - All Inclusive has garnered numerous positive mentions regarding its cleanliness standards from its guests. The beach is consistently praised for being beautiful and meticulously maintained with frequent removal of seaweed ensuring pristine sands. The resort itself is described as well-maintained and spotlessly clean with a notable emphasis on hygiene and organization throughout the property, including common areas and leisure facilities.
Rooms at the resort are often highlighted for their cleanliness, comfort and regular upkeep. Guests have pointed out that rooms are cleaned daily with housekeeping staff ensuring that they remain well-kept and inviting. The exceptional diligence of the cleaning staff significantly contributes to maintaining high hygiene standards across the resort.
While there are a few references to areas needing improvement, most notably in the spa and occasional inconsistencies in room service, the overall sentiment leans heavily towards satisfaction with the resort's cleanliness. Guests commend the staff for their continuous efforts to keep the facilities clean and welcoming, making it an appealing destination for a beach vacation.
Catalonia Playa Maroma - All Inclusive is often praised for its exceptional staff who enhance the guest experience with their friendliness and professionalism. Visitors frequently highlight the attentiveness and helpfulness of the employees, noting that staff members such as Franco, Rosso, Daniele, Valentina, Beatrice and Robert provide standout service. The reception team, particularly individuals like Jesus and Sergio, receive mixed reviews, though others such as Patricia from housekeeping and Yolanda from Guest Service are commended for their attentive care.
The hospitality in restaurants, by bartenders such as Humberto and within the entertainment team, including personalities like Luis and Liseth, contributes significantly to the positive atmosphere. Although some guests encounter issues with certain staff members being rude or unhelpful, the overall sentiment is that most employees are diligent, kind and accommodating.
The entertainment crew's dedication, especially for kids and nightly shows, greatly enriches the stay. Meanwhile, exceptional service from the housekeeping staff and the attentiveness of individuals like Cecilia ensure that rooms remain well-maintained.
Despite occasional lapses in service, such as slow waiter response and early closing times in some bars, the predominant feedback suggests that the staff's amazing skills, efficiency and warm customer service create an extraordinary holiday experience for guests at this resort.
Catalonia Playa Maroma - All Inclusive receives mixed feedback when it comes to their WiFi services. Many guests highlight that the internet connection is good and accessible throughout the property, including the beach. Descriptions like very good internet, super fast wifi and excellent Wi-Fi throughout the area indicate a generally positive experience. For some guests, the Wi-Fi service was consistently good and worked well everywhere.
However, there are multiple mentions of significant issues, such as WiFi struggling during outages, poor connectivity in rooms and even total outages for a few days. These problems made it difficult for guests to get basic information or use certain hotel services, including the restaurant reservation system, which relies on WiFi and was described as non-functional.
Overall, while many guests seem satisfied with the WiFi service, there are notable instances where the performance was less than satisfactory, leading to some frustration among visitors.
Catalonia Playa Maroma offers a mixed spa experience according to guest reviews. Guests often praise the spa for its beautiful and relaxing environment with many finding it enjoyable and highlighting the excellent service provided. The hydrotherapy circuit and additional activities are also appreciated. However, some visitors note that the facilities could use better maintenance, mentioning issues with the sauna, steam room and jacuzzi temperatures. The lack of changing rooms, towels and a thermometer in the sauna were other points of concern. While some found the massages to be lovely, others felt they were short and overpriced. Access to the spa is limited to once per stay, which some guests found restrictive. Overall, those who appreciate decent spa services and a good spa area may enjoy their experience, but certain aspects might leave others wanting more.
The gym at Catalonia Playa Maroma - All Inclusive is conveniently available 24 hours a day and offers a range of activities, including aqua gym and water zumba. Despite being a bit small and in need of better space and equipment, it fulfills basic workout needs adequately. Some guests noted issues such as broken air conditioning, but overall, the fitness center provides an acceptable option for staying active during a stay. The inclusion of the gym with the stay is a nice perk, although there is room for improvement.
Catalonia Playa Maroma - All Inclusive boasts a large and visually appealing pool, which is a highlight for many visitors. It's well-maintained and clean, providing a pleasant environment for families with its kid-friendly features and a gentle slope in the children's area. The pool-bar adds to the experience, serving delicious cocktails and offering an enjoyable spot to relax, especially in the afternoons.
However, the pool has some drawbacks. The water temperature is frequently cited as being too hot, occasionally reaching levels that make it uncomfortable for guests. Additionally, the pool can get very crowded, particularly considering the size of the resort. Despite the abundance of sun loungers, securing a spot can be a challenge due to high demand.
The pool area is lively with a good animation team and various entertainment activities throughout the day, although some guests find the music volume too high. The pool closes at 8pm and there are no evening pool parties, which may appeal to those seeking a quieter nighttime atmosphere. However, the bathrooms near the pool area could use better maintenance.
Overall, the pool at Catalonia Playa Maroma provides a mixed experience; while it offers excellent services and a fun atmosphere, improvements in temperature control and space management would enhance guest satisfaction.
The beach near Catalonia Playa Maroma - All Inclusive is frequently lauded for its beauty with many describing it as stunning, dreamlike and spectacular. Guests are particularly impressed with the crystal-clear waters, powder-fine white sand and the shade provided by abundant palm trees. The spacious and wide beach also offers plenty of sunbeds and lounge chairs, making it an ideal spot for relaxation.
The hotel provides a designated beach area with exclusive services, where friendly staff are attentive to guests' needs. The beach is well-maintained with efforts put into regular cleaning to remove seaweed, ensuring a pristine environment most of the time. The beach service is prompt, enhancing the overall pleasant experience.
Despite the overall beauty, some guests have noted that the beach can be affected by seaweed, particularly during certain times of the year. While the hotel does a commendable job of cleaning the beach daily, there are instances when the influx of seaweed is overwhelming. This natural occurrence can impact the typical Caribbean blue appearance of the waters and on rare occasions, can render the beach less swimmable.
Beyond the beach itself, the surrounding area teems with wildlife, adding to the natural charm of the setting. The beach area is described as quiet and serene, making it perfect for peaceful excursions. Additionally, the beachfront location of the property provides easy access and desirable views, which further adds to the appeal for guests.
Overall, while Mother Nature occasionally interjects with seaweed, the frequent and meticulous cleaning efforts, coupled with the stunning natural beauty and excellent service, make the beach at Catalonia Playa Maroma a significant highlight for visitors.
Catalonia Playa Maroma - All Inclusive has received widespread praise for its family-friendly atmosphere and suitability for children. It's described as a perfect place for families, providing a variety of activities that cater to every member. Parents have noted that the mini-club is a worthwhile feature, though some suggest it could benefit from a bit more motivation among the staff.
The kids are particularly thrilled by the presence of animals with coati families often seen roaming the grounds. The beach area garners high marks for its beauty and the availability of food and drinks, along with many activities, both on the beach and around the pool.
The hotel's lush greenery, scenic walks and proximity to attractions like Dolphin Discovery make it an excellent choice for family outings. Rooms are noted for their spaciousness, accommodating young children comfortably. Additionally, the staff receives high praise for their friendly and helpful demeanor, despite working in hot and humid conditions.
Overall, Catalonia Playa Maroma is highly recommended for families looking for a relaxing yet activity-filled vacation spot.
Catalonia Playa Maroma - All Inclusive offers a mixed experience when it comes to its five-star rating. Opinions vary greatly among its visitors. Several guests emphasized that while the facilities are well maintained, they could benefit from some updates. The bedding and accommodations achieve a superior standard and the resort offers an ambiance that aligns with the expectations of a luxurious five-star experience. The spa and additional amenities also meet the high standards associated with five-star resorts.
However, some guests noted that not all aspects of the hotel align with its five-star claim. The food, although described as delicious by some, did not universally meet the expectations for a five-star resort, suggesting room for improvement in both quality and selection. Additionally, service levels varied with some guests finding the staff very friendly and helpful, while others felt the service was poor for a supposed five-star establishment.
The rooms, featuring amenities like a balcony with a jacuzzi bath, were appreciated, but issues such as non-soundproof doors detracted from the overall luxury experience. Despite some critical feedback, there were positive endorsements from guests who felt their stay exceeded expectations and highly recommended the resort.
Catalonia Playa Maroma - All Inclusive offers a commendable all-inclusive experience that stands out for its wide variety of cuisine and excellent value for money. Guests have appreciated the diverse food options and the good quality of drinks provided within the all-inclusive package. The resort itself is very beautiful, nestled in a lush jungle setting, giving visitors a unique and scenic backdrop for their holiday.
Many reviewers have highlighted the superb and varied food, though some noted that the quality could improve in certain restaurants. The resort's inclusive breakfast and enticing all-inclusive packages have been specifically praised for providing excellent value. Additionally, the animation team and overall activities included in the package were well received, enhancing the overall guest experience.
The facilities are well-maintained and clean, contributing to the resort's appeal. While room service is not part of the all-inclusive deal, the resort compensates with a range of other all-inclusive benefits and activities. The inclusion of food and drinks in the price adds to the convenience, making it so that guests can enjoy their stay without the need to leave the premises.
However, some guests felt that the quality of some meals could be better, indicating a mixed experience with the food. Despite this, the comprehensive range of all-inclusive options, from meals to activities and drinks, coupled with the exceptional service from the staff, makes Catalonia Playa Maroma a noteworthy destination for those seeking a value-for-money all-inclusive resort experience.
Catalonia Playa Maroma - All Inclusive has proven to be a mixed experience for business travelers. On the positive side, guests have highlighted the easy check-in services and comfortable accommodations suitable for business stays. Additional amenities such as a good security box also add to the convenience for business visitors. Furthermore, the venue is noted for being an appropriate setting for business purposes.
However, there are notable drawbacks. Some guests have found the hotel to not be very business-friendly overall and have faced difficulties in communication with staff who predominantly speak Spanish. Issues such as slow check-in processes and unprofessional front desk services have also been mentioned, along with some problems involving interactions with other customers. Despite these challenges, the resort offers several advantages that could benefit business travelers.
The outdoor pool at Catalonia Playa Maroma - All Inclusive receives high praise for its extensive and well-maintained area. Guests frequently highlight its beauty and cleanliness, making it a standout feature of the resort. With a variety of depths, the pool offers a versatile swimming experience, though some note it can become crowded and the water too warm at times. Despite this, there’s a romantic and relaxing ambiance around the pool, enhanced by the well-kept surroundings and tidy setup. Families appreciate a separate kid-friendly area, ensuring safety and enjoyment for all ages. The pool area also features engaging animation activities, adding to the overall appeal. For some, the operating hours could be extended for added convenience, but the general consensus views the outdoor pool as a major highlight of the stay.
Catalonia Playa Maroma - All Inclusive stands out as an ideal honeymoon destination. Guests have highlighted the beautiful beach as particularly suitable for a romantic escape. Many enjoyed a romantic dinner on the beach, making their honeymoon experience special. The resort offers a welcoming honeymoon package that includes sparkling wine and a pleasant vacation setup, specifically catering to couples. Overall, it is an excellent choice for those seeking to spend a few days in a romantic and serene environment, creating lasting memories with a loved one.
Catalonia Playa Maroma - All Inclusive is a top-notch holiday resort that exudes luxury from the moment guests arrive. The recent updates in room decor are tastefully done, creating a modern hotel setting that maintains a luxurious atmosphere throughout. Rooms, restaurants, food and drinks are all noted to be excellent with premium room services and luxurious bedding providing added comfort. The pleasant and clean rooms, alongside great quality amenities, make for a premium luxury experience. Further enhancing the stay are the extensive shade trees that offer privacy and tranquility.
Families will find the environment particularly welcoming and peaceful, adding to the overall sense of relaxation. For those looking to indulge further, the hotel's spa features a nice circuit of wet areas. Dining at the BLoved restaurant is a magnificent experience and there are good options for a romantic dinner. Special occasions, like ringing in the new year, are beautifully celebrated, adding to the memorable experience.
However, the service levels and some facilities can be inconsistent. While some highlight truly five-star service and excellent overall experience, others note that the hotel still has room for improvement to fully reach a five-star rating. Despite this, Catalonia Playa Maroma's prime location and luxurious touches give it the potential to be a premier luxury destination.
Catalonia Playa Maroma - All Inclusive offers a truly romantic experience perfect for couples seeking a getaway. With romantic deluxe accommodations and rooms that can be close to the beach upon request, it's ideal for honeymoons or just a few days with a loved one. Guests appreciate the romantic settings, from the romantic dinner reservations to special Privileged Romance dinners on the beach. The resort's ambiance is perfect for a romantic night, enhanced by good restaurants that provide the perfect backdrop for a romantic dinner. Overall, the romantic atmosphere and thoughtful touches make it a great destination for a romantic vacation.
Catalonia Playa Maroma - All Inclusive is a remarkable beachfront hotel situated right on Playa Maroma Beach. Guests frequently commend its amazing beachfront views and pristine beachfront setting. The beachfront location grants immediate beach access, creating a spectacular experience for visitors. The beach area itself is described as beautiful, wide, open, long and consistently clean with daily maintenance ensuring a well-maintained, inviting atmosphere. The hotel offers private beach facilities and ample sun loungers, contributing to a relaxing and comfortable beachfront vacation. Located in a privileged area, Catalonia Playa Maroma is considered a hidden gem, making it an excellent choice for those seeking a beach hotel with stunning oceanfront access and scenery.
Location Show Map
Location
The hotel's location is also deemed convenient for excursions, being relatively close to places like Playa del Carmen and accessible via a short taxi ride. Despite its remote feel, the hotel offers easy access from Cancun Airport, making it a good spot for those seeking tranquility yet close enough for cultural site visits.
Several reviews mention the hotel's well-integrated facilities within its verdant setting, enhancing the overall experience with environmental friendliness and naturally beautiful surroundings. However, it's noted that some guests found the location a bit far from city centers, making traveling without a car slightly inconvenient.
Overall, Catalonia Playa Maroma’s location provides a magnificent backdrop for a relaxing getaway, surrounded by jungle flora and a stunning beachfront, creating the perfect blend of nature and luxury.
Breakfast
Many guests found the breakfast to be very tasty, abundant and extensive in its offerings. It's worth mentioning the excellent service provided by the hotel staff, who are described as polite and exceptionally nice, enhancing the overall dining experience. The breakfast buffet received commendations for being top-notch with some highlighting its abundance and the extensive choice of food available.
Despite the overwhelming positive feedback, there are a few criticisms, primarily about the lack of variety over time and occasional quality concerns. Some guests experienced repetitive options and longer waiting times. Others preferred going to specific restaurants for breakfast to avoid the monotony of the main buffet or found it inconvenient to get decent coffee.
Overall, the breakfast at Catalonia Playa Maroma appears to be one of the highlights for guests, offering a varied, tasty and extensive selection with excellent service, even if there are minor areas for improvement.
Dinner
Guests appreciate the delicious and varied food, particularly praising the breakfast and the excellent buffet selections. There is a notable variety of dining options, from à la carte to street food trucks, which guests find to be of good quality and value. The service in the restaurants is exceptional with waiters being attentive and friendly, contributing to a positive dining experience.
However, the reservation system for dining often falls short, causing frustrations with long waits, disorganized service and limited availability. Guests have reported the need to dine early due to fully booked slots, which detracts from the vacation experience. While some themed restaurants deliver delicious meals, others are deemed average or below expectations. The buffet, especially for lunch and dinner, has received mixed reviews with some finding it repetitive or in need of improvement.
Overall, while the dining experience at Catalonia Playa Maroma is generally good with a variety of tasty and diverse food options, the inconsistent quality across different restaurants and the cumbersome reservation system can be areas for enhancement. The beloved Bloved, Steak and Japanese restaurants receive frequent praise for their wonderful food and service.
Rooms
Daily cleaning services are generally well-reviewed with some guests noting clean sheets and well-stocked fridges. The air conditioning, comfortable beds and overall room atmosphere have also been appreciated by many, emphasizing a relaxing and tranquil environment surrounded by vibrant nature.
However, some rooms show signs of needed maintenance and updates. Issues such as bathroom maintenance deficiencies, mold smell and outdated furniture were mentioned. Additionally, a few guests experienced inconsistent housekeeping services and noted problems with air conditioning. Noise from neighboring hotels and maintenance issues like peeling bathroom ceilings and humidity are also concerns for some.
Overall, while there are commendable aspects to the room accommodations at Catalonia Playa Maroma, there is room for improvement in terms of maintenance and updating older rooms to ensure a more consistent experience for all guests.
Beds
However, not all feedback was consistent. Some guests found the beds to be uncomfortable with issues such as hard mattresses, creaky frames and even damp, stained mattresses affecting their stay. Occasionally, guests reported sunbeds and other bed-related furnishings as old, dirty or in need of replacement, but appreciated the abundance of loungers available for relaxation.
Despite the occasional criticisms, the overall takeaway suggests that Catalonia Playa Maroma largely offers comfortable and satisfying sleep arrangements, contributing positively to the overall guest experience.
Cleanliness
Rooms at the resort are often highlighted for their cleanliness, comfort and regular upkeep. Guests have pointed out that rooms are cleaned daily with housekeeping staff ensuring that they remain well-kept and inviting. The exceptional diligence of the cleaning staff significantly contributes to maintaining high hygiene standards across the resort.
While there are a few references to areas needing improvement, most notably in the spa and occasional inconsistencies in room service, the overall sentiment leans heavily towards satisfaction with the resort's cleanliness. Guests commend the staff for their continuous efforts to keep the facilities clean and welcoming, making it an appealing destination for a beach vacation.
Staff
The hospitality in restaurants, by bartenders such as Humberto and within the entertainment team, including personalities like Luis and Liseth, contributes significantly to the positive atmosphere. Although some guests encounter issues with certain staff members being rude or unhelpful, the overall sentiment is that most employees are diligent, kind and accommodating.
The entertainment crew's dedication, especially for kids and nightly shows, greatly enriches the stay. Meanwhile, exceptional service from the housekeeping staff and the attentiveness of individuals like Cecilia ensure that rooms remain well-maintained.
Despite occasional lapses in service, such as slow waiter response and early closing times in some bars, the predominant feedback suggests that the staff's amazing skills, efficiency and warm customer service create an extraordinary holiday experience for guests at this resort.
Wi-Fi
However, there are multiple mentions of significant issues, such as WiFi struggling during outages, poor connectivity in rooms and even total outages for a few days. These problems made it difficult for guests to get basic information or use certain hotel services, including the restaurant reservation system, which relies on WiFi and was described as non-functional.
Overall, while many guests seem satisfied with the WiFi service, there are notable instances where the performance was less than satisfactory, leading to some frustration among visitors.
Spa
Gym
Pool
However, the pool has some drawbacks. The water temperature is frequently cited as being too hot, occasionally reaching levels that make it uncomfortable for guests. Additionally, the pool can get very crowded, particularly considering the size of the resort. Despite the abundance of sun loungers, securing a spot can be a challenge due to high demand.
The pool area is lively with a good animation team and various entertainment activities throughout the day, although some guests find the music volume too high. The pool closes at 8pm and there are no evening pool parties, which may appeal to those seeking a quieter nighttime atmosphere. However, the bathrooms near the pool area could use better maintenance.
Overall, the pool at Catalonia Playa Maroma provides a mixed experience; while it offers excellent services and a fun atmosphere, improvements in temperature control and space management would enhance guest satisfaction.
Beach
The hotel provides a designated beach area with exclusive services, where friendly staff are attentive to guests' needs. The beach is well-maintained with efforts put into regular cleaning to remove seaweed, ensuring a pristine environment most of the time. The beach service is prompt, enhancing the overall pleasant experience.
Despite the overall beauty, some guests have noted that the beach can be affected by seaweed, particularly during certain times of the year. While the hotel does a commendable job of cleaning the beach daily, there are instances when the influx of seaweed is overwhelming. This natural occurrence can impact the typical Caribbean blue appearance of the waters and on rare occasions, can render the beach less swimmable.
Beyond the beach itself, the surrounding area teems with wildlife, adding to the natural charm of the setting. The beach area is described as quiet and serene, making it perfect for peaceful excursions. Additionally, the beachfront location of the property provides easy access and desirable views, which further adds to the appeal for guests.
Overall, while Mother Nature occasionally interjects with seaweed, the frequent and meticulous cleaning efforts, coupled with the stunning natural beauty and excellent service, make the beach at Catalonia Playa Maroma a significant highlight for visitors.
Family
The kids are particularly thrilled by the presence of animals with coati families often seen roaming the grounds. The beach area garners high marks for its beauty and the availability of food and drinks, along with many activities, both on the beach and around the pool.
The hotel's lush greenery, scenic walks and proximity to attractions like Dolphin Discovery make it an excellent choice for family outings. Rooms are noted for their spaciousness, accommodating young children comfortably. Additionally, the staff receives high praise for their friendly and helpful demeanor, despite working in hot and humid conditions.
Overall, Catalonia Playa Maroma is highly recommended for families looking for a relaxing yet activity-filled vacation spot.
5 Star
However, some guests noted that not all aspects of the hotel align with its five-star claim. The food, although described as delicious by some, did not universally meet the expectations for a five-star resort, suggesting room for improvement in both quality and selection. Additionally, service levels varied with some guests finding the staff very friendly and helpful, while others felt the service was poor for a supposed five-star establishment.
The rooms, featuring amenities like a balcony with a jacuzzi bath, were appreciated, but issues such as non-soundproof doors detracted from the overall luxury experience. Despite some critical feedback, there were positive endorsements from guests who felt their stay exceeded expectations and highly recommended the resort.
All-Inclusive Packages
Many reviewers have highlighted the superb and varied food, though some noted that the quality could improve in certain restaurants. The resort's inclusive breakfast and enticing all-inclusive packages have been specifically praised for providing excellent value. Additionally, the animation team and overall activities included in the package were well received, enhancing the overall guest experience.
The facilities are well-maintained and clean, contributing to the resort's appeal. While room service is not part of the all-inclusive deal, the resort compensates with a range of other all-inclusive benefits and activities. The inclusion of food and drinks in the price adds to the convenience, making it so that guests can enjoy their stay without the need to leave the premises.
However, some guests felt that the quality of some meals could be better, indicating a mixed experience with the food. Despite this, the comprehensive range of all-inclusive options, from meals to activities and drinks, coupled with the exceptional service from the staff, makes Catalonia Playa Maroma a noteworthy destination for those seeking a value-for-money all-inclusive resort experience.
Business
However, there are notable drawbacks. Some guests have found the hotel to not be very business-friendly overall and have faced difficulties in communication with staff who predominantly speak Spanish. Issues such as slow check-in processes and unprofessional front desk services have also been mentioned, along with some problems involving interactions with other customers. Despite these challenges, the resort offers several advantages that could benefit business travelers.
Outdoor Pool
Honeymoon
Luxury
Families will find the environment particularly welcoming and peaceful, adding to the overall sense of relaxation. For those looking to indulge further, the hotel's spa features a nice circuit of wet areas. Dining at the BLoved restaurant is a magnificent experience and there are good options for a romantic dinner. Special occasions, like ringing in the new year, are beautifully celebrated, adding to the memorable experience.
However, the service levels and some facilities can be inconsistent. While some highlight truly five-star service and excellent overall experience, others note that the hotel still has room for improvement to fully reach a five-star rating. Despite this, Catalonia Playa Maroma's prime location and luxurious touches give it the potential to be a premier luxury destination.
Romantic
Beachfront
Yes, Catalonia Playa Maroma - All Inclusive has pool(s) that belong to one or more of the following categories: Pool Swim Up Bar, Outdoor Pool.
Yes, a spa is available at Catalonia Playa Maroma - All Inclusive.
No, Catalonia Playa Maroma - All Inclusive doesn't allow dogs.
No, parking facilities aren't available at Catalonia Playa Maroma - All Inclusive.
Yes, Catalonia Playa Maroma - All Inclusive has a gym.
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