Platinum Yucatan Princess Adults Only - All Inclusive
Playa del Carmen
20.67197800,
-87.03437800
,
Prolongación 5ta Avenida Manzana 20 Lote 006
(Show on Map)
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Summary of reviewsPlatinum Yucatan Princess Adults Only - All Inclusive is well-regarded for its excellent location, offering close proximity to the beach and Playa Del Carmen, complemented by convenient shuttle services. Its grounds and structures are beautifully maintained, making it an ideal spot for relaxation, especially for couples and friends.
Guests rave about its breakfast, often citing it as the best meal of the day with a wide variety of options catering to diverse tastes. The buffet is particularly noted for its quality and selection, though minor criticisms include a need for more turkey products and occasional service delays.
The dining experience overall is quite positive with a variety of specialty restaurants providing flavorful and diverse food choices. The Hibachi grill stands out for its engaging experience. While there are some mixed opinions regarding the Italian restaurant and buffet and occasional inconsistencies in food quality and service, the culinary offerings are generally well-received.
Rooms are praised for being spacious and comfortable, equipped with quality furnishings and amenities, including rain showers and direct pool access in some cases. However, a few guests have reported issues such as cleanliness concerns and outdated decor.
The cleanliness of the resort is highly commended with efficient housekeeping maintaining spotless rooms and public areas. While there are a few mentions of occasional lapses, the overall feedback is positive.
Staff at the resort are generally highlighted for their friendliness and attentive service, contributing significantly to guests' satisfaction. Notable individuals like Alfredo, Diego and Gina receive special mentions for exceptional service. However, there are isolated reports of less favorable experiences, particularly with the front desk and some concierge members.
The pool areas are a major attraction, featuring a variety of lively and serene atmospheres. Well-maintained and clean, the pools cater to various preferences with activities and ample seating. Yet, improvements in pool furniture, shaded areas and extended pool bar hours are suggested.
The beach experience receives mixed feedback with some guests appreciating its proximity and beauty when well-maintained. Nonetheless, frequent seaweed issues and rocky conditions detract from its appeal.
The WiFi service needs significant improvement with guests frequently experiencing weak signals and instability.
The spa receives high praise for its outstanding services, contributing to memorable and restorative experiences for guests. The gym, while appreciated for its range of equipment, could benefit from updates in ambiance and extended hours.
In summary, Platinum Yucatan Princess Adults Only - All Inclusive excels in location, dining, cleanliness and service with its pool areas and spa standing out as highlights. Minor areas for improvement include room maintenance, WiFi quality and consistent food quality. Despite these, it remains a highly favorable destination for an enjoyable and relaxing stay.
Categories
Guests rave about its breakfast, often citing it as the best meal of the day with a wide variety of options catering to diverse tastes. The buffet is particularly noted for its quality and selection, though minor criticisms include a need for more turkey products and occasional service delays.
The dining experience overall is quite positive with a variety of specialty restaurants providing flavorful and diverse food choices. The Hibachi grill stands out for its engaging experience. While there are some mixed opinions regarding the Italian restaurant and buffet and occasional inconsistencies in food quality and service, the culinary offerings are generally well-received.
Rooms are praised for being spacious and comfortable, equipped with quality furnishings and amenities, including rain showers and direct pool access in some cases. However, a few guests have reported issues such as cleanliness concerns and outdated decor.
The cleanliness of the resort is highly commended with efficient housekeeping maintaining spotless rooms and public areas. While there are a few mentions of occasional lapses, the overall feedback is positive.
Staff at the resort are generally highlighted for their friendliness and attentive service, contributing significantly to guests' satisfaction. Notable individuals like Alfredo, Diego and Gina receive special mentions for exceptional service. However, there are isolated reports of less favorable experiences, particularly with the front desk and some concierge members.
The pool areas are a major attraction, featuring a variety of lively and serene atmospheres. Well-maintained and clean, the pools cater to various preferences with activities and ample seating. Yet, improvements in pool furniture, shaded areas and extended pool bar hours are suggested.
The beach experience receives mixed feedback with some guests appreciating its proximity and beauty when well-maintained. Nonetheless, frequent seaweed issues and rocky conditions detract from its appeal.
The WiFi service needs significant improvement with guests frequently experiencing weak signals and instability.
The spa receives high praise for its outstanding services, contributing to memorable and restorative experiences for guests. The gym, while appreciated for its range of equipment, could benefit from updates in ambiance and extended hours.
In summary, Platinum Yucatan Princess Adults Only - All Inclusive excels in location, dining, cleanliness and service with its pool areas and spa standing out as highlights. Minor areas for improvement include room maintenance, WiFi quality and consistent food quality. Despite these, it remains a highly favorable destination for an enjoyable and relaxing stay.
Resort for Adults Only
This luxurious 5* resort is an ideal relaxing retreat for adults. Children cannot be accommodated.
Resort with All Inclusive Packages
Luxury Resort
Resort near Golf Courses
Beachfront Resort
Resort near The Beach
Resort for Honeymoon
Resort with Spa
Romantic Resort
Resort with Swimming Pool
Outdoor Pool
Business Resort
Resort with Parking
Resort with Gym
Resort with Tennis Courts
5-Star Resort
Resort with Outdoor Pool
Guest Reviews
Platinum Yucatan Princess Adults Only - All Inclusive boasts a spectacular size and beautiful structures, making it ideal for trips with friends or couples. Guests frequently highlight the hotel's excellent location, ensuring close proximity to the beach and offering direct beach access. It is comfortably close to the center of Playa Del Carmen, which is approximately a 20-minute journey, a trip made even more convenient by the shuttle service available for a small fee.
Although the hotel is within a large compound of Princess hotel resorts and near other properties, some visitors find it somewhat secluded and note that accessing main roads or the city center requires a bit of a walk. Despite this, the seclusion benefits those looking for a relaxing, private getaway.
The resort's close proximity to major attractions like Xplor and Xcaret parks, along with its beautiful location and cleanliness, makes it a highly favorable destination. It is also not far from the airport with a taxi ride taking about 35 minutes.
Overall, the resort's favorable location, excellent facilities and range of activities make it an attractive option for travelers looking to enjoy both relaxation and easy access to Playa Del Carmen and local attractions.
The breakfast experience at the Platinum Yucatan Princess Adults Only - All Inclusive has garnered predominantly positive feedback from guests. Many highlight the breakfast buffet as the best meal of the day, offering a varied and exquisite selection that caters to a wide range of tastes, particularly with adaptations for American preferences. The buffet is described as very complete with many breakfast options available and a particularly good range for morning and lunch meals.
Several guests have praised the breakfast for its quality, stating it to be 5-star and great, while noting that the buffet restaurant provides a good experience throughout. However, there are minor criticisms, such as the need for more turkey products and occasional delays with continental breakfast service. Some found certain dishes and desserts to be mediocre and a few mentioned that food at other restaurants was served cold due to being prepared in advance.
Overall, the breakfast buffet at the Platinum Yucatan Princess stands out for its extensive variety and generally high quality, making it a noteworthy feature of the dining experience at the resort.
At 'Platinum Yucatan Princess Adults Only - All Inclusive', the dining experience offers a delightful variety for guests. Many reviews praise the range of specialty restaurants, noting that reservations are not required and emphasizing the upscale decor in the dining rooms. The food quality garners plenty of accolades, especially for its flavor and variety across the different themed restaurants. The a la carte restaurants and the buffet both received positive mentions for their quality and service with the Hibachi grill standing out as a fun and engaging dining option. Drinks also receive commendation, described as premium and delicious.
However, opinions on the Italian restaurant and buffet are more mixed with some diners finding the food not up to their expectations. There were concerns over the consistency of food quality and a lack of variety in the dinner menu. Some guests experienced cold or mediocre dishes and highlighted issues like early restaurant closures and a limited room service menu.
The staff generally receive praise for their friendliness, though a few reviews mention a need for improvement in attitude. Despite a few hiccups, guests overall seem satisfied with the culinary offerings and the availability of different dining options.
In summary, while there's room for improvement in certain areas, 'Platinum Yucatan Princess' succeeds in providing a generally enjoyable dining experience with a diverse selection of restaurants and impressive culinary variety.
At the *Platinum Yucatan Princess Adults Only - All Inclusive*, the rooms receive a mix of praise and criticism. Highlights include their spacious and comfortable nature with many guests appreciating the large, clean accommodations equipped with everything necessary for a pleasant stay. Some rooms even feature direct pool access, which is a significant delight for visitors.
The rain showers and good water pressure in the bathrooms are particularly well-liked and many find the furnishings to be of high quality. The rooms are noted for their comfort with some guests finding them better than in the photos. Despite this, some visitors experienced issues with cleanliness and maintenance, such as dampness, mold and outdated decor. Several guests reported unpleasant smells, stains and even occasional pests.
While the beds are generally comfortable, certain rooms exhibited signs of wear and tear and some guests encountered problems with air conditioning and outdated accessories. The housekeeping service received mixed feedback with some praising prompt responses while others pointed out neglect in cleaning and poor room maintenance.
Overall, the rooms at Platinum Yucatan Princess offer a comfortable and spacious retreat, despite some needing updates and better cleaning practices to meet all guests' expectations.
The beds at Platinum Yucatan Princess Adults Only - All Inclusive received a mix of praise and criticism from guests. Many found the beds to be comfortable with some describing them as comfy, super comfortable and very comfortable. There were mentions of the beds being large and spacious, adding to the overall comfort. The rooms were also noted to be spacious, enhancing the relaxation experience.
However, there were also several critiques. Some guests found the mattresses to be of poor quality, indicating that they were old or too soft. There were reviews stating that the beds turned into double beds instead of being proper king-sized as expected, which led to some disappointment. Additionally, the complimentary extra beds were frequently mentioned as uncomfortable and of lesser quality.
Despite the mixed feedback, the comfortable beds and spacious rooms were highlights for many. The quality of bedding and pillows varied with some guests finding them adequate while others had issues. Overall, the comfort of the main beds seems to be a positive aspect, although there are areas that could be improved to enhance the guest experience further.
'Platinum Yucatan Princess Adults Only - All Inclusive' generally receives positive feedback regarding its cleanliness. Guests frequently mention that the facilities and rooms are very clean and comfortable with many describing the entire property as impeccable and spotless. Housekeeping is noted to be efficient and attentive, maintaining a high level of cleanliness throughout the hotel, including spotless restaurants and clean pools. The grounds are also highlighted as beautiful and well-maintained.
However, some reviews point out issues such as occasional dirty pool bathrooms, food leftovers in hallways and rooms with mildew smells. There are also mentions of maintenance needs and outdated structures which can affect overall cleanliness perception. While public restrooms sometimes experienced shortages of toilet paper and some rooms did not meet expected clean standards. Despite these occasional lapses, the overall impression of cleanliness remains positive, making it a commonly praised aspect of the guest experience at the resort.
When staying at the Platinum Yucatan Princess Adults Only - All Inclusive, guests generally praise the staff for being exceptionally friendly, kind and attentive. Many staff members go above and beyond to provide courteous and helpful service with notable mentions of individuals like Alfredo, Diego and Gina for their exemplary assistance. The bartenders and waiters, especially at the pool and restaurants, often receive specific commendations for their positive attitudes and prompt service.
Though many guests highlight the excellent hospitality and professional demeanor of the majority of the staff, there are some reports of less favorable experiences, particularly with the front desk and some members of the concierge team. Not all interactions are consistently positive with isolated incidents of rudeness and unprofessional behavior, including serious accusations of racism from certain staff members.
Despite these issues, the overwhelming sentiment remains positive with many guests emphasizing the overall kindness and politeness of the staff. Their efforts to accommodate special requests and occasions, such as birthdays, add a personal touch to the stay. Guests often describe the service as amazing and exceptional, contributing significantly to their enjoyment of the resort.
The overall impression of the WiFi at Platinum Yucatan Princess Adults Only - All Inclusive is mixed but leans negatively. While some guests did note that the internet was fast and the WiFi was strong in certain areas, many others experienced frequent disconnections and weak signals. The stability of the connection is one of the most significant concerns, as several guests reported that the internet was both slow and unstable, dropping out frequently. Issues such as no access to WiFi in the rooms and poor reception near the bed were common with some guests only able to access the internet in the lobby. Additionally, factors like limited free WiFi and having to pay for better service contributed to the overall dissatisfaction. Guests also mentioned that answering calls and accessing essential services were difficult due to these connectivity issues. Despite a few positive remarks, the general consensus indicates that the hotel's internet service requires significant improvement.
Guests of Platinum Yucatan Princess Adults Only - All Inclusive have praised the spa for its extraordinary service and facilities, frequently describing the services as amazing and highly recommending the massages. Many found the spa team to be excellent and very friendly, providing professional and outstanding experiences that contributed to memorable and restorative sessions. Highlights include delicious massages and an inviting large bathtub. However, a few reviews note areas for improvement, particularly with the general cleanliness and ventilation of the spa. Despite these minor criticisms, the overall feedback points to the spa as a standout feature of the resort, often mentioned as a highlight of their stay.
The gym at Platinum Yucatan Princess Adults Only - All Inclusive has received mixed feedback from guests. Many appreciated the gym, noting it offers a wide variety of machines and weights, making workouts comfortable. It's described as amazing and equipped with all the best machines. However, some reviews highlighted areas for improvement, mentioning that the gym felt small, dark and outdated. Additionally, the gym closes at 7:00 pm, which may not be convenient for all guests. While the indoor gym has a good range of equipment, the outdoor gym options are limited. Overall, guests seem to appreciate the gym for its comprehensive equipment but suggest enhancements in ambiance and operational hours.
The Platinum Yucatan Princess Adults Only – All Inclusive boasts an impressive array of swimming pools that guests found delightful and well-maintained. The large central pool and multiple other pools cater to different preferences, offering varied atmospheres from lively pool parties with DJs and foam to serene, quiet corners perfect for relaxation. The swim-up pool and rooms with direct pool access were particularly appreciated, adding an exclusive touch to the stay.
Despite the overall fun and enjoyment provided by the pool areas, some improvements could enhance the experience further. Guests noted the need for upgrading the pool furniture, better cleaning routines and more shaded areas around the pool, as seating with sun protection is limited. The pool bar, closing as early as 6 PM, could extend its hours to accommodate evening swimmers and additional waitstaff around the pool might improve service quality.
On the positive side, the pools were described as clean, spacious and beautifully designed with enough seating capacity and a mixture of well-maintained amenities. Activities at the pool, including therapeutic workouts and yoga classes, added to the all-inclusive fun. Even though the water temperature was sometimes too warm or too cold, guests generally found the pool environment enjoyable and a highlight of their stay.
Overall, the pool areas are a major attraction at this resort, providing diverse experiences and well-kept facilities that guests overwhelmingly love.
Platinum Yucatan Princess Adults Only - All Inclusive offers a mixed beach experience. While some reviews highlight its close proximity and beautiful structures, many note significant challenges. The beach is described as small, rocky and frequently affected by excessive seaweed, often making it unswimmable at times. The seaweed problem, attributed to natural causes and not the hotel, has led to complaints about unpleasant smells and the beach's neglected appearance. Despite this, some guests appreciate the beach access and enjoy the beautiful sea views when the beach is better maintained. The overall sentiment suggests that for those prioritizing beach activities, this may not be the ideal location, although the rest of the property with multiple pools and comfortable accommodations, still offers a pleasant stay.
Platinum Yucatan Princess Adults Only - All Inclusive has a mix of feedback regarding its five-star rating, facilities and services. Although some guests have mentioned that the resort does not quite meet the expectations of a five-star experience and feels more like a three-star hotel, many aspects of the stay were positively highlighted.
The decor at the resort is described as fun and modern, contributing to a pleasant overall ambiance. The staff receives high praise for their courteous service, which elevates the overall feeling of hospitality. Guests found the food, especially the breakfast buffet, to be amazing with all meals being incredible.
The cleanliness and comfort of the rooms, including features like the jacuzzi and separate dressing area, were appreciated. The beds were comfortable, adding to the overall positive experience. While the hotel’s decor and service impressed many, there are mentions of certain rooms requiring upgrades to match the high standards expected of a five-star resort.
The reception area received compliments for its niceness and the availability of complimentary beds was noted. However, some guests pointed out that the resort is not comparable to other five-star accommodations in Mexico and does not quite justify its price and star rating. Despite these critiques, numerous visitors considered the resort to be excellent and a perfect retreat for comfort.
Platinum Yucatan Princess Adults Only - All Inclusive offers an unparalleled, tranquil experience ideally suited for adult-only getaways. Guests consistently rave about the serene, child-free atmosphere, allowing for a peaceful and relaxed stay. The resort's adult-only status enhances the overall ambiance, creating a quiet environment where guests can unwind without the presence of children.
Many patrons appreciate the resort's sophisticated atmosphere, highlighting its suitability for mature guests, including elderly visitors looking for a refined retreat. The exclusivity of an adult-only hotel adds to the feelings of true luxury and indulgence, making it a standout choice for those seeking an escape from everyday stresses.
Aside from the calm and relaxing environment, the resort is often described as fantastic and spectacular with amenities like a barbecue adding to the overall enjoyment. Though only a few rooms boast beach views, the completely adult area and close proximity to dining options ensure convenience and comfort. Guests particularly cherish the quietness maintained throughout the resort due to the absence of children, creating a very good atmosphere conducive to relaxation and fun.
In summary, the Platinum Yucatan Princess Adults Only - All Inclusive hotel promises a fabulous, luxurious and peaceful adult-only experience, perfect for those seeking a kid-free holiday.
The Platinum Yucatan Princess Adults Only Resort offers a strong all-inclusive experience that has garnered positive feedback from many guests. Although some have noted limitations in the all-inclusive concept, the resort excels in several key areas. The inclusiveness is truly operational around the clock, providing guests with 24-hour service. Unlike many other resorts, the all-inclusive restaurants here do not require reservations, adding convenience to dining.
Guests have praised the food quality with great options available, including a pasta bar and barbecue. The rooms are described as standard but modern, contributing to an overall quality stay. While the drinks received mixed reviews with some commenting on them being watered down and liquors needing improvement, others found the beverages to be amazing and perfect for the all-inclusive setting.
The resort's amenities and activities, including great night entertainment and helpful staff, enhance the guest experience. However, the location exposes guests to high seaweed density, which can be a drawback.
Money exchange options within the resort could be better, but overall, the Platinum Yucatan Princess stands out as a favorite all-inclusive resort for many, offering superb experiences and a modern touch. It is highly recommendable for those seeking a comprehensive and enjoyable vacation.
Platinum Yucatan Princess Adults Only - All Inclusive caters to business travelers with its conference center and dedicated business facilities, including two meeting rooms. Restaurants at the resort are particularly suited for larger business gatherings. It has proven suitable for holding meetings with overseas suppliers and incorporates varied business amenities. However, the gym facilities are relatively small and not the most modern, which might be a consideration for guests looking to balance work with fitness routines. The resort’s offerings make it a business-friendly destination, especially for those combining conferences with leisure.
The outdoor pool at the Platinum Yucatan Princess Adults Only - All Inclusive is frequently praised by guests for its beautiful and clean appearance. The facilities surrounding the pool are described as pleasant and well-maintained, contributing to an overall enjoyable experience. The layout of the pool area is highlighted as great, making it easy for guests to find relaxation. Reviewers particularly appreciate the swim-up pool and suites, noting the amazing experience these amenities provide. There is also an outdoor jacuzzi available, enhancing the relaxation options for guests. While the central and larger pools are appreciated, some feedback indicates that access to pool towels and the pool bar could be improved. Overall, the multiple pools at the hotel receive good reviews for their spaciousness, cleanliness and the relaxing atmosphere they offer.
Platinum Yucatan Princess Adults Only - All Inclusive in Playa del Carmen receives high praise for being exceptionally suited for honeymooners. The hotel offers an ideal setting for a perfect honeymoon, providing amazing suites with pool access that guests find particularly impressive. The honeymoon packages are noted to be among the best, enhancing the romantic experience for couples. The staff's attentiveness to honeymooners is highlighted with some guests mentioning complimentary upgrades that made their stay special. However, some guests wished for additional amenities like an outdoor jacuzzi. Despite having a more lively, party-oriented atmosphere than some honeymooners anticipated, overall impressions suggest that the hotel excels in delivering memorable and romantic experiences for newlyweds.
Platinum Yucatan Princess Adults Only - All Inclusive offers an experience marked by a sense of luxury with guests frequently highlighting the upscale decor and classy, luxurious decoration throughout the hotel. Visitors appreciate the availability of premium drinks, which adds to the overall feeling of indulgence. While some felt that the hotel did not fully live up to its 5-star rating or lacked a luxurious feel in certain aspects, the general consensus is that the establishment maintains a high standard of excellence. However, it is worth noting that a few guests encountered issues such as a humidity-related smell in their rooms at night, which impacted their comfort. Despite minor drawbacks, the hotel is recognized by many for its true sense of luxury.
Platinum Yucatan Princess Adults Only - All Inclusive offers a captivating and romantic escape for couples seeking a charming getaway. The hotel provides a perfect size and setting for partners to enjoy each other's company with a notable date night ambiance that sets the mood beautifully. The romantic huts interspersed throughout the property further enhance the intimate atmosphere.
The overall beauty and cleanliness of the hotel stand out, especially with rooms that offer direct pool access for a special touch of luxury. Guests are often delighted by the stunning views immediately upon arrival, adding to the unique experience.
The package includes a romantic dinner, which is a lovely addition for couples wanting to celebrate their love. Many reviews highlight the fabulous quality of the hotel and speak of a very relaxing and enjoyable stay. This destination is particularly well-suited for romantic vacations, making it a top recommendation for those looking to spend quality time with their significant other.
The Platinum Yucatan Princess Adults Only - All Inclusive boasts a great beachfront location, offering easy and appreciated beach access. Guests have commented on the fantastic seafront views and the overall beautiful location, emphasizing the quiet and serene beach atmosphere. The resort is centrally located right by the sea, allowing for convenient access to the beach, which enhances the overall experience. However, it's worth noting that some prefer the beach of the adjoining Princess hotel and mention that neighboring beaches are better in terms of facilities. Despite some issues with seaweed, the beachfront setting is generally well-received and adds to the charm of the resort.
Location Show Map
Location
Although the hotel is within a large compound of Princess hotel resorts and near other properties, some visitors find it somewhat secluded and note that accessing main roads or the city center requires a bit of a walk. Despite this, the seclusion benefits those looking for a relaxing, private getaway.
The resort's close proximity to major attractions like Xplor and Xcaret parks, along with its beautiful location and cleanliness, makes it a highly favorable destination. It is also not far from the airport with a taxi ride taking about 35 minutes.
Overall, the resort's favorable location, excellent facilities and range of activities make it an attractive option for travelers looking to enjoy both relaxation and easy access to Playa Del Carmen and local attractions.
Breakfast
Several guests have praised the breakfast for its quality, stating it to be 5-star and great, while noting that the buffet restaurant provides a good experience throughout. However, there are minor criticisms, such as the need for more turkey products and occasional delays with continental breakfast service. Some found certain dishes and desserts to be mediocre and a few mentioned that food at other restaurants was served cold due to being prepared in advance.
Overall, the breakfast buffet at the Platinum Yucatan Princess stands out for its extensive variety and generally high quality, making it a noteworthy feature of the dining experience at the resort.
Dinner
However, opinions on the Italian restaurant and buffet are more mixed with some diners finding the food not up to their expectations. There were concerns over the consistency of food quality and a lack of variety in the dinner menu. Some guests experienced cold or mediocre dishes and highlighted issues like early restaurant closures and a limited room service menu.
The staff generally receive praise for their friendliness, though a few reviews mention a need for improvement in attitude. Despite a few hiccups, guests overall seem satisfied with the culinary offerings and the availability of different dining options.
In summary, while there's room for improvement in certain areas, 'Platinum Yucatan Princess' succeeds in providing a generally enjoyable dining experience with a diverse selection of restaurants and impressive culinary variety.
Rooms
The rain showers and good water pressure in the bathrooms are particularly well-liked and many find the furnishings to be of high quality. The rooms are noted for their comfort with some guests finding them better than in the photos. Despite this, some visitors experienced issues with cleanliness and maintenance, such as dampness, mold and outdated decor. Several guests reported unpleasant smells, stains and even occasional pests.
While the beds are generally comfortable, certain rooms exhibited signs of wear and tear and some guests encountered problems with air conditioning and outdated accessories. The housekeeping service received mixed feedback with some praising prompt responses while others pointed out neglect in cleaning and poor room maintenance.
Overall, the rooms at Platinum Yucatan Princess offer a comfortable and spacious retreat, despite some needing updates and better cleaning practices to meet all guests' expectations.
Beds
However, there were also several critiques. Some guests found the mattresses to be of poor quality, indicating that they were old or too soft. There were reviews stating that the beds turned into double beds instead of being proper king-sized as expected, which led to some disappointment. Additionally, the complimentary extra beds were frequently mentioned as uncomfortable and of lesser quality.
Despite the mixed feedback, the comfortable beds and spacious rooms were highlights for many. The quality of bedding and pillows varied with some guests finding them adequate while others had issues. Overall, the comfort of the main beds seems to be a positive aspect, although there are areas that could be improved to enhance the guest experience further.
Cleanliness
However, some reviews point out issues such as occasional dirty pool bathrooms, food leftovers in hallways and rooms with mildew smells. There are also mentions of maintenance needs and outdated structures which can affect overall cleanliness perception. While public restrooms sometimes experienced shortages of toilet paper and some rooms did not meet expected clean standards. Despite these occasional lapses, the overall impression of cleanliness remains positive, making it a commonly praised aspect of the guest experience at the resort.
Staff
Though many guests highlight the excellent hospitality and professional demeanor of the majority of the staff, there are some reports of less favorable experiences, particularly with the front desk and some members of the concierge team. Not all interactions are consistently positive with isolated incidents of rudeness and unprofessional behavior, including serious accusations of racism from certain staff members.
Despite these issues, the overwhelming sentiment remains positive with many guests emphasizing the overall kindness and politeness of the staff. Their efforts to accommodate special requests and occasions, such as birthdays, add a personal touch to the stay. Guests often describe the service as amazing and exceptional, contributing significantly to their enjoyment of the resort.
Wi-Fi
Spa
Gym
Pool
Despite the overall fun and enjoyment provided by the pool areas, some improvements could enhance the experience further. Guests noted the need for upgrading the pool furniture, better cleaning routines and more shaded areas around the pool, as seating with sun protection is limited. The pool bar, closing as early as 6 PM, could extend its hours to accommodate evening swimmers and additional waitstaff around the pool might improve service quality.
On the positive side, the pools were described as clean, spacious and beautifully designed with enough seating capacity and a mixture of well-maintained amenities. Activities at the pool, including therapeutic workouts and yoga classes, added to the all-inclusive fun. Even though the water temperature was sometimes too warm or too cold, guests generally found the pool environment enjoyable and a highlight of their stay.
Overall, the pool areas are a major attraction at this resort, providing diverse experiences and well-kept facilities that guests overwhelmingly love.
Beach
5 Star
The decor at the resort is described as fun and modern, contributing to a pleasant overall ambiance. The staff receives high praise for their courteous service, which elevates the overall feeling of hospitality. Guests found the food, especially the breakfast buffet, to be amazing with all meals being incredible.
The cleanliness and comfort of the rooms, including features like the jacuzzi and separate dressing area, were appreciated. The beds were comfortable, adding to the overall positive experience. While the hotel’s decor and service impressed many, there are mentions of certain rooms requiring upgrades to match the high standards expected of a five-star resort.
The reception area received compliments for its niceness and the availability of complimentary beds was noted. However, some guests pointed out that the resort is not comparable to other five-star accommodations in Mexico and does not quite justify its price and star rating. Despite these critiques, numerous visitors considered the resort to be excellent and a perfect retreat for comfort.
Adult Only
Many patrons appreciate the resort's sophisticated atmosphere, highlighting its suitability for mature guests, including elderly visitors looking for a refined retreat. The exclusivity of an adult-only hotel adds to the feelings of true luxury and indulgence, making it a standout choice for those seeking an escape from everyday stresses.
Aside from the calm and relaxing environment, the resort is often described as fantastic and spectacular with amenities like a barbecue adding to the overall enjoyment. Though only a few rooms boast beach views, the completely adult area and close proximity to dining options ensure convenience and comfort. Guests particularly cherish the quietness maintained throughout the resort due to the absence of children, creating a very good atmosphere conducive to relaxation and fun.
In summary, the Platinum Yucatan Princess Adults Only - All Inclusive hotel promises a fabulous, luxurious and peaceful adult-only experience, perfect for those seeking a kid-free holiday.
All-Inclusive Packages
Guests have praised the food quality with great options available, including a pasta bar and barbecue. The rooms are described as standard but modern, contributing to an overall quality stay. While the drinks received mixed reviews with some commenting on them being watered down and liquors needing improvement, others found the beverages to be amazing and perfect for the all-inclusive setting.
The resort's amenities and activities, including great night entertainment and helpful staff, enhance the guest experience. However, the location exposes guests to high seaweed density, which can be a drawback.
Money exchange options within the resort could be better, but overall, the Platinum Yucatan Princess stands out as a favorite all-inclusive resort for many, offering superb experiences and a modern touch. It is highly recommendable for those seeking a comprehensive and enjoyable vacation.
Business
Outdoor Pool
Honeymoon
Luxury
Romantic
The overall beauty and cleanliness of the hotel stand out, especially with rooms that offer direct pool access for a special touch of luxury. Guests are often delighted by the stunning views immediately upon arrival, adding to the unique experience.
The package includes a romantic dinner, which is a lovely addition for couples wanting to celebrate their love. Many reviews highlight the fabulous quality of the hotel and speak of a very relaxing and enjoyable stay. This destination is particularly well-suited for romantic vacations, making it a top recommendation for those looking to spend quality time with their significant other.
Beachfront
Yes, Platinum Yucatan Princess Adults Only - All Inclusive has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Platinum Yucatan Princess Adults Only - All Inclusive.
No, Platinum Yucatan Princess Adults Only - All Inclusive doesn't allow dogs.
Yes, parking facilities are available at Platinum Yucatan Princess Adults Only - All Inclusive.
Yes, Platinum Yucatan Princess Adults Only - All Inclusive has a gym.
Location Show Map
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